Customers.ai Features

Based on 101 Customers.ai reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

As reported in 107 Customers.ai reviews. Delivers notifications to both sides of the conversation.

Based on 96 Customers.ai reviews. Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. 103 reviewers of Customers.ai have provided feedback on this feature.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 36 Customers.ai reviews.

As reported in 106 Customers.ai reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. 39 reviewers of Customers.ai have provided feedback on this feature.

Enables employees to denote potential customers. 41 reviewers of Customers.ai have provided feedback on this feature.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 37 Customers.ai reviews.

Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 97 Customers.ai reviews.

Allows for the creation of profiles for contacts and customers. 102 reviewers of Customers.ai have provided feedback on this feature.

Based on 156 Customers.ai reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 151 Customers.ai reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 153 Customers.ai reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 155 Customers.ai reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 160 Customers.ai reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 148 Customers.ai reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 136 Customers.ai reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

Based on 125 Customers.ai reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 128 Customers.ai reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Based on 157 Customers.ai reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations. 152 reviewers of Customers.ai have provided feedback on this feature.

Based on 159 Customers.ai reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 160 Customers.ai reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 152 Customers.ai reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

As reported in 28 Customers.ai reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.

As reported in 25 Customers.ai reviews. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.

Based on 23 Customers.ai reviews. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.

As reported in 25 Customers.ai reviews. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.

Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. This feature was mentioned in 24 Customers.ai reviews.

Integrates with calendar software so users can seamlessly schedule calls. 24 reviewers of Customers.ai have provided feedback on this feature.

Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. This feature was mentioned in 24 Customers.ai reviews.

As reported in 25 Customers.ai reviews. Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.

As reported in 27 Customers.ai reviews. Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems.

As reported in 27 Customers.ai reviews. Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members.

Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. This feature was mentioned in 25 Customers.ai reviews.

Based on 25 Customers.ai reviews. Provides gamifaction features to rank sales reps on performance

Test which ads convert better. 43 reviewers of Customers.ai have provided feedback on this feature.

Based on 49 Customers.ai reviews. Deliver certain ads to specific audiences.

Deliver certain ads based on observed behavior. This feature was mentioned in 46 Customers.ai reviews.

As reported in 45 Customers.ai reviews. Features to track clicks on conversions on retargeting ads.

Based on 43 Customers.ai reviews. Deliver retargeting ads based on the user's location.

Based on 44 Customers.ai reviews. Enables users to retarget ads across multiple channels, including web, mobile, and social.

Personalize retargeting ads based on items a user has viewed. 43 reviewers of Customers.ai have provided feedback on this feature.

As reported in 21 Customers.ai reviews. Product accurately cleans, deduplicates, and verifies lead data.

Product enriches existing lead data with missing information. This feature was mentioned in 21 Customers.ai reviews.

Product provides accurate, up-to-date contact information for leads, such as email address or phone number. This feature was mentioned in 21 Customers.ai reviews.

Prioritizes leads through lead scoring, market insights, account-level insights, etc. 21 reviewers of Customers.ai have provided feedback on this feature.

As reported in 17 Customers.ai reviews. Product offers a browser extension that validates or enriches lead information within the user’s browser.

Based on 120 Customers.ai reviews. Customize your chat workflows with rules and automations.

Based on 119 Customers.ai reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. 118 reviewers of Customers.ai have provided feedback on this feature.

Based on 117 Customers.ai reviews. Can provide interlocators with menus, through which they can choose a relevant response.

As reported in 118 Customers.ai reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Based on 114 Customers.ai reviews. Provide tools for live chat on one's website.

Based on 120 Customers.ai reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 118 Customers.ai reviews. Has the ability to customize look and feel of chatbot to match` company branding.

As reported in 117 Customers.ai reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 109 Customers.ai reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 111 reviewers of Customers.ai have provided feedback on this feature.

As reported in 116 Customers.ai reviews. Can collect and store information from interlocators, such as email, phone number, etc.

As reported in 57 Customers.ai reviews. Provides features to create and manage lists of potential customers

Monitors form’s performance and contribution to the sales pipeline 57 reviewers of Customers.ai have provided feedback on this feature.

Based on 61 Customers.ai reviews. Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page

As reported in 60 Customers.ai reviews. Records leads using different types of devices

As reported in 60 Customers.ai reviews. Captures form submissions from existing forms on websites or landing pages

Captures leads across social media channels This feature was mentioned in 57 Customers.ai reviews.

Captures measurable, real customer data gathered directly from a website This feature was mentioned in 57 Customers.ai reviews.

Based on 59 Customers.ai reviews. Exports and imports lead data to and from various formats like plain text, spreadsheets, etc.

As reported in 60 Customers.ai reviews. Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc.

Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter 55 reviewers of Customers.ai have provided feedback on this feature.

Based on 57 Customers.ai reviews. Changes colors, calls to action, or form length to personalize lead capture

Based on 56 Customers.ai reviews. Provides pre-configured templates that can be customized by users

As reported in 57 Customers.ai reviews. Integrates with sales and marketing software solutions to transfer lead data between them

Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. This feature was mentioned in 23 Customers.ai reviews.

As reported in 24 Customers.ai reviews. Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage

As reported in 23 Customers.ai reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations

Provides features that allow users to have insight into buyer profiles such as likelihood to respond to emails and calls. 23 reviewers of Customers.ai have provided feedback on this feature.

As reported in 22 Customers.ai reviews. Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Based on 12 Customers.ai reviews. Allows users to generate text based on a text prompt.

Works across multiple software systems or databases

Works across multiple software systems or databases

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives