# Customers.ai vs Manychat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Customers.ai excels in overall user satisfaction, reflected in its higher G2 Score compared to Manychat. Users appreciate its robust features for lead gathering and automation, particularly on platforms like Instagram, making it a strong choice for businesses focused on social media engagement.
- **Users say** Manychat shines in its ease of setup and user-friendly interface, with many highlighting its intuitive design that allows even non-developers to create effective chat funnels. This is particularly beneficial for small businesses looking to automate customer interactions without a steep learning curve.
- **Reviewers mention** that Customers.ai offers superior support and responsiveness, with many users praising the quality of assistance they receive. This can be a crucial factor for businesses that require ongoing help to optimize their marketing strategies.
- **According to verified reviews** , Manychat is favored for its extensive library of pre-made templates tailored to various industries, such as gyms and restaurants. This feature allows users to quickly implement effective marketing strategies, enhancing their engagement efforts.
- **G2 reviewers highlight** that Customers.ai's advanced automation capabilities, particularly in instant messaging, allow users to manage prospects effectively even when they are not available. This feature is particularly appealing for businesses that need to maintain customer engagement around the clock.
- **Users report** that while Manychat has a strong presence in the small business segment, it faces challenges in meeting the specific needs of larger enterprises. In contrast, Customers.ai appears to cater to a broader range of business sizes, making it a more versatile option for diverse marketing needs.



| | Customers.ai | Manychat | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 429 | 163 | 
| **Largest Market Segment** | Small-Business (79.2% of reviews) | Small-Business (88.3% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial Per Month | 

---
## Top Pros & Cons

### Customers.ai

Pros:
- Features (98 reviews)
- Helpful (88 reviews)

Cons:
- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)

### Manychat

Pros:
- Ease of Use (14 reviews)
- Automation (11 reviews)

Cons:
- Limited Features (8 reviews)
- Expensive (7 reviews)

---
## Ratings Comparison
| Rating | Customers.ai | Manychat | 
|---|---|---|
  | **Meets Requirements** | 9.6 (339 reviews) | 9.0 (112 reviews) | 
  | **Ease of Use** | 9.6 (349 reviews) | 8.8 (116 reviews) | 
  | **Ease of Setup** | 9.4 (205 reviews) | 8.8 (78 reviews) | 
  | **Ease of Admin** | 9.3 (119 reviews) | 9.1 (64 reviews) | 
  | **Quality of Support** | 9.7 (335 reviews) | 8.3 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (118 reviews) | 8.9 (62 reviews) | 
  | **Product Direction (% positive)** | 9.6 (306 reviews) | 9.1 (105 reviews) | 

---
## Pricing

### Customers.ai

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Manychat

#### Entry-Level Pricing

Plan: Free

Price: Free Trial Per Month

Description: Our free plan includes: 

Key Features:
- Unlimited custom flows 
- Up to 1,000 contacts
- 10 customer Tags

[Browse all 2 editions](https://www.g2.com/products/manychat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | 8.8/10 | 70 |

#### Email Marketing

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.5 (33 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.8 (32 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.9 (14 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (30 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.0 (36 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.3 (28 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.7 (15 reviews) | 

#### Lead Management

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 8.6 (16 reviews) | 
| **Segmentation** | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.8 (33 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 9.2 (36 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 9.1 (36 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 8.7 (34 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Program Management** | Not enough data | 8.4 (15 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.9 (34 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | 8.8 (31 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 8.1 (13 reviews) | 

#### Social

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Social Listening** | Not enough data | 8.7 (14 reviews) | 
| **Social Sharing** | Not enough data | 9.0 (14 reviews) | 
| **Social Campaigns** | Not enough data | 9.3 (14 reviews) | 
| **Social Media Engagement** | Not enough data | 9.3 (42 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 9.5 (38 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 8.0 (16 reviews) | 
| **ROI Analytics** | Not enough data | 8.3 (34 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 8.3 (32 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 8.8 (12 reviews) | 

#### Platform

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Customization ** | Not enough data | 9.2 (10 reviews) | 
| **Workflow Capability** | Not enough data | 9.0 (14 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.9 (11 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (24 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 9.1 (27 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.0 (31 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (27 reviews) ✓ Verified | 

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### User on/off Boarding

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Self Service Access requests** | Not enough data | Not enough data | 
| **Smart/Automated Provisioning** | Not enough data | Not enough data | 
| **Role Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Access Termination** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 

#### User Maintenance

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Self Service Password Reset** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Bi-directional Identity Synchronization** | Not enough data | Not enough data | 

#### Governance

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | Not enough data | 
| **Compliance Audits** | Not enough data | Not enough data | 

#### Administration

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Ease of set up for target systems** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 175 |
| **Manychat** | 8.4/10 | 75 |

#### Messenger

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Sequencing** | 9.7 (156 reviews) ✓ Verified | 9.0 (57 reviews) ✓ Verified | 
| **AI** | 9.7 (151 reviews) ✓ Verified | 7.8 (55 reviews) ✓ Verified | 
| **Live Chat** | 9.7 (153 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Customization Interface** | 9.7 (155 reviews) ✓ Verified | 8.9 (55 reviews) ✓ Verified | 

#### Channels

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Social Media** | 9.7 (160 reviews) ✓ Verified | 9.2 (63 reviews) ✓ Verified | 
| **Website** | 9.8 (148 reviews) ✓ Verified | 8.8 (52 reviews) ✓ Verified | 
| **Text Message (SMS)** | 9.7 (136 reviews) ✓ Verified | 7.3 (35 reviews) ✓ Verified | 
| **Voice Assistants** | 9.6 (125 reviews) ✓ Verified | 7.1 (14 reviews) | 
| **Other** | 9.7 (128 reviews) ✓ Verified | 7.4 (28 reviews) ✓ Verified | 

#### Customers

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Targeting** | 9.7 (157 reviews) ✓ Verified | 8.6 (54 reviews) ✓ Verified | 
| **Profiles** | 9.8 (152 reviews) | 8.5 (53 reviews) ✓ Verified | 
| **Analytics** | 9.7 (159 reviews) ✓ Verified | 7.9 (56 reviews) ✓ Verified | 
| **Lead Gathering** | 9.8 (160 reviews) ✓ Verified | 9.2 (55 reviews) ✓ Verified | 
| **Sales Conversion** | 9.7 (152 reviews) ✓ Verified | 8.7 (59 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Lead Generation

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.5/10 | 30 |
| **Manychat** | N/A | N/A |

#### Integrated Workflows

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Task Management** | 9.3 (28 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.6 (25 reviews) | Not enough data | 
| **Calls and Voice** | 9.2 (23 reviews) | Not enough data | 
| **Other Outreach Options ** | 9.1 (25 reviews) | Not enough data | 
| **CRM Integration** | 9.7 (24 reviews) | Not enough data | 
| **Calendar** | 9.1 (24 reviews) | Not enough data | 
| **Shared Records** | 9.1 (24 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Content Management** | 9.1 (25 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (27 reviews) | Not enough data | 
| **Workflow Performance** | 9.6 (27 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 9.3 (25 reviews) | Not enough data | 
| **Gamification** | 8.6 (25 reviews) | Not enough data | 

#### AI and Automation

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Lead Prioritization** | 9.8 (23 reviews) | Not enough data | 
| **Lead Scoring** | 9.8 (24 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 9.3 (23 reviews) | Not enough data | 
| **Buyer Intelligence** | 9.7 (23 reviews) | Not enough data | 
| **Machine Learning** | 9.2 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **AI Text Generation** | 9.6 (12 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Retargeting

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.3/10 | 49 |
| **Manychat** | N/A | N/A |

#### Retargeting

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **A/B Testing** | 8.8 (43 reviews) | Not enough data | 
| **Audience Segmentation** | 9.6 (49 reviews) | Not enough data | 
| **Behavioral Targeting** | 9.6 (46 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.3 (45 reviews) | Not enough data | 
| **Geo Targeting** | 9.0 (43 reviews) | Not enough data | 
| **Cross-channel Retargeting** | 9.3 (44 reviews) | Not enough data | 
| **Personalization** | 9.2 (43 reviews) | Not enough data | 

#### Agentic AI - Retargeting

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | 9.3/10 | 21 |

#### Text Messaging

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 9.5 (11 reviews) ✓ Verified | 
| **Automatic Replies** | Not enough data | 10.0 (13 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (11 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.9 (13 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 8.9/10 | 22 |
| **Manychat** | N/A | N/A |

#### Lead Intelligence

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Lead Validation** | 9.3 (21 reviews) | Not enough data | 
| **Lead Enrichment** | 9.4 (21 reviews) | Not enough data | 
| **Lead Quality** | 9.2 (21 reviews) | Not enough data | 
| **Lead Analysis** | 9.2 (21 reviews) | Not enough data | 
| **Browser Extension** | 7.1 (17 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.7/10 | 124 |
| **Manychat** | N/A | N/A |

#### Responses

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Customization** | 9.8 (120 reviews) | Not enough data | 
| **Control** | 9.7 (119 reviews) | Not enough data | 
| **Route To Human** | 9.8 (118 reviews) | Not enough data | 
| **Menu bars** | 9.8 (117 reviews) | Not enough data | 
| **Drip sequences** | 9.8 (118 reviews) | Not enough data | 

#### Platform

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Live chat** | 9.9 (114 reviews) | Not enough data | 
| **Integrations** | 9.7 (120 reviews) | Not enough data | 
| **Branding** | 9.7 (118 reviews) | Not enough data | 
| **Analytics** | 9.8 (117 reviews) | Not enough data | 
| **A/B testing** | 9.7 (109 reviews) | Not enough data | 
| **Role-based access** | 9.8 (111 reviews) | Not enough data | 
| **Collection of information** | 9.9 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **AI Text Generation** | 9.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.4 (9 reviews) | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.1/10 | 61 |
| **Manychat** | N/A | N/A |

#### Lead Monitoring

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Features** | 9.5 (57 reviews) | Not enough data | 
| **Performance** | 9.1 (57 reviews) | Not enough data | 
| **Identification** | 9.6 (61 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Mobile** | 9.4 (60 reviews) | Not enough data | 
| **Websites** | 9.3 (60 reviews) | Not enough data | 
| **Social Media** | 8.4 (57 reviews) | Not enough data | 
| **Data** | 9.3 (57 reviews) | Not enough data | 

#### Analytics

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Export/Import** | 9.2 (59 reviews) | Not enough data | 
| **Reporting** | 9.3 (60 reviews) | Not enough data | 

#### Customization

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Forms** | 8.8 (55 reviews) | Not enough data | 
| **Personalization** | 8.7 (57 reviews) | Not enough data | 
| **Templates** | 8.6 (56 reviews) | Not enough data | 
| **Integration** | 9.4 (57 reviews) | Not enough data | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Content

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | 9.8/10 | 115 |
| **Manychat** | N/A | N/A |

#### Generative AI

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 10.0 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.7 (6 reviews) | Not enough data | 

#### Communication

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Pop-up Chat** | 10.0 (101 reviews) | Not enough data | 
| **Notifications** | 9.8 (107 reviews) | Not enough data | 
| **Targeted Emails** | 9.9 (96 reviews) | Not enough data | 
| **In-App Messaging** | 9.8 (103 reviews) | Not enough data | 
| **Co-Browsing** | 9.7 (36 reviews) | Not enough data | 

####  Internal Use

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Customization ** | 9.8 (106 reviews) | Not enough data | 
| **Conversation Archiving** | 9.6 (39 reviews) | Not enough data | 
| **Lead Development** | 9.6 (41 reviews) | Not enough data | 
| **Knowledge Base** | 9.6 (37 reviews) | Not enough data | 
| **Team Inbox ** | 10.0 (97 reviews) | Not enough data | 
| **Customer Profiles** | 9.9 (102 reviews) | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Customers.ai** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Customers.ai | Manychat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Customers.ai (7):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Chatbots Software](https://www.g2.com/categories/chatbots), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Live Chat Software](https://www.g2.com/categories/live-chat), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Retargeting Software](https://www.g2.com/categories/retargeting)

**Unique to Manychat (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Customers.ai | Manychat | 
|---|---|---|
| **Small-Business** | 79.2% | 88.3% | 
| **Mid-Market** | 17.9% | 10.3% | 
| **Enterprise** | 2.9% | 1.4% | 

### By Industry

#### Customers.ai

- **Marketing and Advertising:** 35.7%
- **Information Technology and Services:** 6.8%
- **Computer Software:** 5.3%
- **Retail:** 3.6%
- **Health, Wellness and Fitness:** 2.2%
- **Education Management:** 2.2%
- **Accounting:** 1.9%
- **Apparel & Fashion:** 1.9%
- **Consumer Services:** 1.7%
- **Automotive:** 1.4%
- **Other:** 37.2%

#### Manychat

- **Marketing and Advertising:** 35.9%
- **Real Estate:** 5.5%
- **Health, Wellness and Fitness:** 4.8%
- **Education Management:** 3.4%
- **Information Technology and Services:** 3.4%
- **Computer Software:** 3.4%
- **Retail:** 3.4%
- **Hospital & Health Care:** 2.8%
- **Higher Education:** 2.1%
- **Automotive:** 2.1%
- **Other:** 33.1%

---
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- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14742 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)

### Alternatives to Manychat

- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14742 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5420 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1350 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (713 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)

---
## Top Discussions

### Customers.ai

- Title: [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) — 4 comments
  > **Top comment:** "An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple..."
- Title: [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) — 2 comments
  > **Top comment:** "Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced."
- Title: [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) — 1 comment
  > **Top comment:** "MobileMonkey, now known as Customers.ai, is a versatile platform primarily used for sales outreach automation and customer engagement.

Key Uses of..."
- Title: [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) — 1 comment, 1 upvote
  > **Top comment:** "We've had the same issue after making complaints about the lack of functionality within the platform. We requested that the account be canceled, or that..."
- Title: [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) — 1 comment, 2 upvotes
  > **Top comment:** "Comment deleted by user."

### Manychat

- Title: [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) — 1 comment, 1 upvote
  > **Top comment:** "It's a web based application used for creating chatbots for facebook, Instagram & whatsapp. It's a great tool to improve your online sales. 

I have been..."
- Title: [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) — 1 comment, 1 upvote
  > **Top comment:** "it's my first time to use many chat bot"
- Title: [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Yes I believe that would be another better idea..."
- Title: [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) — 1 comment, 1 upvote
  > **Top comment:** "ManyChat is designed for Facebook Pages to send messages  through Messenger and you must follow the 24 hr rule. For groups, you can create a page and a bot..."
- Title: [My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?](https://www.g2.com/discussions/27881-my-broadcast-delivery-percentage-keeps-getting-low-how-do-i-maintain-it-to-be-at-100) — 1 comment
  > **Top comment:** "Agree if I'm in already then I might see the the performance."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/customers-ai-vs-manychat)