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Compare ChurnZero and CustomerGauge 
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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,529)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CustomerGauge excels in Customer Health Scores with a score of 8.5, while ChurnZero shines in Customer Monitoring with a higher score of 9.2, indicating that ChurnZero may provide more robust tools for tracking customer engagement.
- Reviewers mention that CustomerGauge's Playbooks feature scores lower at 6.2 compared to ChurnZero's impressive 8.7, suggesting that ChurnZero offers more effective and user-friendly playbook functionalities for guiding customer interactions.
- G2 users highlight that CustomerGauge has a strong Quality of Support rating of 9.6, which matches ChurnZero's score, indicating that both platforms provide excellent customer service, but users may find CustomerGauge slightly more reliable based on feedback.
- Users on G2 report that ChurnZero's Dynamic Segmentation feature scores 8.5, while CustomerGauge does not have a comparable feature, suggesting that ChurnZero may offer more advanced capabilities for segmenting customers based on behavior.
- Reviewers say that CustomerGauge's Surveys feature is rated at 9.0, which is higher than ChurnZero's 8.6, indicating that CustomerGauge may provide a more effective survey tool for gathering customer feedback.
- Users report that ChurnZero's Scalability is rated at 9.0, outperforming CustomerGauge's 8.7, suggesting that ChurnZero may be better suited for growing businesses looking for a solution that can scale with their needs.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustomerGauge
No pricing availableFree Trial
ChurnZero
No trial information availableCustomerGauge
No trial information availableRatings
Meets Requirements
9.0
1,254
8.7
40
Ease of Use
8.5
1,262
8.6
41
Ease of Setup
7.9
580
8.6
34
Ease of Admin
8.5
517
8.6
34
Quality of Support
9.5
1,169
9.6
41
Has the product been a good partner in doing business?
9.6
522
9.5
33
Product Direction (% positive)
9.4
1,190
9.7
39
Features by Category
Customer Information
8.9
1005
|
Verified
Not enough data
9.1
986
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
941
|
Verified
Not enough data
9.1
1003
|
Verified
Not enough data
8.7
923
|
Verified
Not enough data
8.5
827
|
Verified
Not enough data
Predictions
8.6
968
|
Verified
Not enough data
7.8
743
|
Verified
Not enough data
8.6
831
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
991
|
Verified
Not enough data
8.5
893
|
Verified
Not enough data
8.5
869
|
Verified
Not enough data
8.7
903
|
Verified
Not enough data
8.9
967
|
Verified
Not enough data
8.6
935
|
Verified
Not enough data
9.0
901
|
Verified
Not enough data
9.1
838
|
Verified
Not enough data
9.2
960
|
Verified
Not enough data
9.1
917
|
Verified
Not enough data
Generative AI
7.7
309
Not enough data
7.8
308
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.8
99
Not enough data
Intelligence
8.3
93
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Feature Not Available
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Feedback Management
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.9
6
Feedback Analysis
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.6
6
Feedback Sources
Not enough data
7.7
5
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
9.4
6
Generative AI
Not enough data
6.7
5
Not enough data
7.7
5
Onboarding Setup
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and CustomerGauge are categorized as Experience Management, Customer Revenue Optimization, and Customer Journey Analytics
Unique Categories
ChurnZero is categorized as Client Onboarding, Digital Adoption Platform, Customer Success, and Customer Journey Mapping
CustomerGauge is categorized as Customer Advocacy and Feedback Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Information Technology and Services
13.0%
Food & Beverages
10.9%
Computer Software
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
CustomerGauge has no discussions with answers
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