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Compare CustomerGauge and Medallia Customer Experience 
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At a Glance
Market Segments
Enterprise (41.3% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
CustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeMedallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly appreciated by teams looking to measure customer experience effectively and share personalized dashboards across the organization.
- Users say that CustomerGauge stands out for its intuitive interface and seamless integration with other platforms, making it easy to collect customer feedback. Reviewers highlight how the analytics provided are insightful, helping them understand customer sentiments better.
- According to verified reviews, Medallia has a stronger overall user satisfaction score, reflecting its ability to cater to enterprise-level needs, with a significant portion of its user base coming from larger organizations. This is evident in the positive feedback regarding its capability to tie customer sentiment to specific marketing campaigns.
- Reviewers mention that while CustomerGauge offers excellent customer support, Medallia's support quality is also commendable, though slightly lower in ratings. Users appreciate the dedicated teams behind both platforms, but CustomerGauge users seem to have a more favorable view of their support experience.
- Users highlight that Medallia's ability to sift through feedback by channel is a game-changer for marketing teams, allowing them to assess the effectiveness of campaigns directly. In contrast, CustomerGauge's focus on revenue-linked customer experience is particularly beneficial for B2B account management, showcasing its unique strengths.
- G2 reviewers note that while both platforms have similar scores for ease of use, Medallia's setup process can be more challenging for some users. CustomerGauge, on the other hand, is praised for its straightforward onboarding, making it a preferred choice for teams looking for a quick start.
Pricing
Entry-Level Pricing
CustomerGauge
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
CustomerGauge
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.7
40
8.7
130
Ease of Use
8.6
41
8.6
140
Ease of Setup
8.6
34
7.2
98
Ease of Admin
8.6
34
7.7
75
Quality of Support
9.6
41
8.5
113
Has the product been a good partner in doing business?
9.5
33
8.6
78
Product Direction (% positive)
9.7
39
9.5
125
Features by Category
Sales Team
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mapping
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Feature Not Available
5.9
41
Customization
Not enough data
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Generative AI
Not enough data
6.5
21
Not enough data
6.5
22
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.8
6
8.3
43
7.5
6
8.4
40
8.9
6
8.4
48
Feedback Analysis
8.3
5
8.0
46
6.3
5
8.3
45
8.6
6
9.3
44
Feedback Sources
7.7
5
8.3
37
9.2
6
9.1
43
8.3
6
7.1
34
9.4
6
8.1
37
Generative AI
6.7
5
6.7
20
7.7
5
6.6
22
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CustomerGauge and Medallia Customer Experience are categorized as Experience Management and Feedback Analytics
Unique Categories
CustomerGauge is categorized as Customer Revenue Optimization, Customer Advocacy, and Customer Journey Analytics
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Food & Beverages
10.9%
Computer Software
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
CustomerGauge has no discussions with answers
Medallia Customer Experience has no discussions with answers
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