---
title: CustomerGauge Reviews
meta_title: 'CustomerGauge Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 50 reviews by the users' company size, role or industry to
  find out how CustomerGauge works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 50
  scale: '5'
date_modified: '2026-07-27'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# CustomerGauge Reviews
**Vendor:** CustomerGauge  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 50
## About CustomerGauge
CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives





## CustomerGauge Discussions
  - [What is CustomerGauge used for?](https://www.g2.com/discussions/what-is-customergauge-used-for)

- [View CustomerGauge pricing details and edition comparison](https://www.g2.com/products/customergauge/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A03%3A28+-0500&secure%5Bsession_id%5D=52f05661-38ee-40ac-9df5-f8c33f3869c7&secure%5Btoken%5D=9a6c53949459ba89e0f847aa2a6bbb40bfa65e33a4ad5a9b228f0fd654f2d90f&format=llm_user)

## CustomerGauge Features
**Sales Team**
- Flexible Sales Process
- Training Mode
- Playbooks

**Platform Basics**
- Dynamic Segmentation
- Journey Optimization

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Discovery**
- Referral Program
- Incentives
- 3rd-Party Trends

**Intelligence**
- Opportunity Identification
- Zero-touch Renewals
- Smart Content

**Platform Data**
- Journey Reporting
- Trends Reporting
- Dashboards
- Advanced Data Filtering

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

**Mapping**
- Multiple Org Charts
- Stakeholder Roles

**Platform Additional Functionality**
- Journey Mapping
- Integrations
- Automated Alerts

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Mobile**
- Mobile Optimization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Customer Journey Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Customer Revenue Optimization**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Multichannel Sharing
- Forum
- Integration
- Content Distribution

## Top CustomerGauge Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,592 reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,718 reviews)