CrowdHandler Reviews & Product Details

It made queue managing really simple, and the customer service was prompt and useful Review collected by and hosted on G2.com.

All limitations are due to AWS, the service in itself is really good Review collected by and hosted on G2.com.

The system handled our traffic spike perfectly during our annual, preventing it from crashing as it normally does. This was the first sale in 5+ years that did not crash our site, all thanks to CrowdHandler. We had a few questions during the installation and setup process, and tickets submitted to Crowdhandler were dealt with extremely quickly. After our sale, their tech team even reached out to check in on things, and to make sure the sale ran smoothly. Review collected by and hosted on G2.com.

Initially, I thought the price was pretty high, considering I only really needed to use it for about 2 hours total. However, after pricing it against other competitors, I found them to be one of the most affordable options! Review collected by and hosted on G2.com.

Firstly - I dont write reviews - but I felt compelled as this service saved us a fortune . We setup a website to handle a match between Care Homes and Volunteers to get gifts for residents of the homes . Our web hosting company wanted to charge me €150 for one day to increase Server resources to handle the incoming traffic we might get during some Media coverage spikes. I work in Enterprise Operations for a multi national , so was familar with IT and what we needed to do . Id used Queue systems for booking in the past but wasnt sure how to implement one. We have a WordPress site and found that CrowdHandler had a plugin - job done! Review collected by and hosted on G2.com.

It wasnt clear to me initially that I needed to switch on my "room" to handle incoming visitors - If i read the manual might have spotted it :) Not a lot to dislike.. Review collected by and hosted on G2.com.

the price was lightyears more affordable than most competitors Review collected by and hosted on G2.com.

a little complicated to understand but nothing stopping, support was great Review collected by and hosted on G2.com.

Needed help getting a waiting room up in a very limited time due to our site crashing when we launched a sale. Customer support was incredibly helpful and super fast to help me out. They got our waiting room setup and running FAST. Support from multiple agents and the tech team when I ran into issues, could not be happier with the customer service. Review collected by and hosted on G2.com.

Had a small issue getting setup initially with the payment portal, but this was quickly handled by customer support. Review collected by and hosted on G2.com.

We liked how simple and easy it was to use Crowdhandler. Their support was quick to respond and answer all our questions. Review collected by and hosted on G2.com.

We wish the reporting system would remember session statistics like browsers and computers used by the users. This would give us a better demographic report. Review collected by and hosted on G2.com.

CrowdHandler has some great features to help remove some of the stress associated with a high demand on sale. Autotune is particularly useful! Review collected by and hosted on G2.com.

I wouldn't change anything; it's everything you need to help you handle a stressful booking period. Review collected by and hosted on G2.com.

We've used hundreds of different softwares over the years. And you rarely come across support staff like these guys. Their replies were fast, concise, answered every question, and solved any integration issue we came across. It made the whole onboarding a breeze. Review collected by and hosted on G2.com.

Our only issue with the system would be the basic look of the non-custom templates. Review collected by and hosted on G2.com.

Easy to implement. Great customer service for your backend questions, and great customer interface on the front end. Easy solution to site traffic problems. Review collected by and hosted on G2.com.

HTML coding experience is required to customize waiting room templates. Many of the best features require a subscription which is fairly expensive. Review collected by and hosted on G2.com.

We operate a ticketing platform that generally doesn't see huge spikes in traffic. We got last minute notice of an event going on sale the following day, with a huge demand for tickets. To err on the side of caution, a virtual waiting room was the best option, to ensure that we didn't overload our infrastructure and cause issues for users. After reviewing other platforms -- most of which had a very lengthy process for setup, including a mandatory sales call -- we found CrowdHandler. We were able to get an account set up in a couple of minutes and integrate changes into our website shortly after to begin testing.

We had some outstanding questions after completing setup and we were able to schedule a 7am call with Jake (2 hours before the on-sale time). Jake was great help and coming from a ticketing background was able to relate to the challenges faced. Jake provided good advice and answered any questions that we had before going live.

Since this on-sale, we left CrowdHandler operating on our site, based on a slow request threshold. This has already paid dividends. In the past week the unexpected announcement of a lineup for an event triggered a huge spike in demand, which we were able to handle comfortably with CrowdHandler. Review collected by and hosted on G2.com.

We haven't experienced any negatives so far. Review collected by and hosted on G2.com.