CrowdHandler Reviews & Product Details

CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes.

Seller

CrowdHandler

Discussions

CrowdHandler Community

Languages Supported

English

Overview by

Daniel Phillips-Fern

Pricing

Pricing provided by CrowdHandler.

Lite

Free

Starter

$190.00

Per Month

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CrowdHandler Integrations

(8)

Integration information sourced from real user reviews.

CrowdHandler Media

Control your traffic flow, and quickly review how many users are waiting, how many are active and how your application is performing.

Waiting room templates can be customized using the control panel. A typical waiting room shows the users position in the queue, a progress bar, and an estimate of wait time. You can send messages to your users whilst they wait.

Set up priority lanes for valued customers, using single-use codes or multi-use vouchers.

A range of integration and implementation options including JavaScript, DNS, Cloudflare and custom API-based integrations

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JR

Jamie R.

CEO

Small-Business (50 or fewer emp.)

10/8/2021

"Easy to Use with FANTASTIC Support"

4.5/5

What do you like best about CrowdHandler?

We've used hundreds of different softwares over the years. And you rarely come across support staff like these guys. Their replies were fast, concise, answered every question, and solved any integration issue we came across. It made the whole onboarding a breeze. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Our only issue with the system would be the basic look of the non-custom templates. Review collected by and hosted on G2.com.

Recommendations to others considering CrowdHandler:

While CrowdHandler might not be the best-looking Waiting Room - they make up for it in their supportability and pricing structure. With a much lower barrier to entry, and at no point did we ever feel like they were trying to push a sale or upgrade. I'd highly recommend giving them a try! Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

We had issues with sudden bursts of traffic taking our eCommerce stores offline. Launches or Viral hits would cripple our systems, significantly affecting the ability to profit from the popularity. Using their waiting room software fixed everything, we let people onto our site in a controlled manner and made more sales than ever. Review collected by and hosted on G2.com.

AS

Verified User in Sports

Mid-Market (51-1000 emp.)

6/15/2022

"Great solution to website traffic problems. Easy to use and implement."

5/5

What do you like best about CrowdHandler?

Easy to implement. Great customer service for your backend questions, and great customer interface on the front end. Easy solution to site traffic problems. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

HTML coding experience is required to customize waiting room templates. Many of the best features require a subscription which is fairly expensive. Review collected by and hosted on G2.com.

AE

Verified User in Events Services

Small-Business (50 or fewer emp.)

7/30/2021

"Great setup experience. Fast, efficient support."

5/5

What do you like best about CrowdHandler?

We operate a ticketing platform that generally doesn't see huge spikes in traffic. We got last minute notice of an event going on sale the following day, with a huge demand for tickets. To err on the side of caution, a virtual waiting room was the best option, to ensure that we didn't overload our infrastructure and cause issues for users. After reviewing other platforms -- most of which had a very lengthy process for setup, including a mandatory sales call -- we found CrowdHandler. We were able to get an account set up in a couple of minutes and integrate changes into our website shortly after to begin testing.

We had some outstanding questions after completing setup and we were able to schedule a 7am call with Jake (2 hours before the on-sale time). Jake was great help and coming from a ticketing background was able to relate to the challenges faced. Jake provided good advice and answered any questions that we had before going live.

Since this on-sale, we left CrowdHandler operating on our site, based on a slow request threshold. This has already paid dividends. In the past week the unexpected announcement of a lineup for an event triggered a huge spike in demand, which we were able to handle comfortably with CrowdHandler. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

We haven't experienced any negatives so far. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/9/2021

"Did exactly what we required"

5/5

What do you like best about CrowdHandler?

As an online election platform, we expected a huge spike in users for a 24 hour period, crowdhandler allowed us to protect our infrastructure, without confusion for our users. Having the ability to place users in a virtual waiting room allowed us to manage the use of our service effectively, without worrying that the spike would affect our day to day users. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

There isn't anything to dislike, we needed this service, and they delivered when required. Review collected by and hosted on G2.com.