--- title: Crexendo Reviews meta_title: 'Crexendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 356 reviews by the users' company size, role or industry to find out how Crexendo works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 356 scale: '5' date_modified: '2026-08-08' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Crexendo Reviews **Vendor:** Crexendo Business Solutions **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.9/5.0 **Total Reviews:** 356 ## About Crexendo Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device. ## Crexendo Pros & Cons **What users like:** - Users highlight the **exceptional customer support** provided by Crexendo, making the setup process seamless and easy. (83 reviews) - Users commend Crexendo for its **exceptional support and user-friendly service** , making transitions and management seamless across locations. (75 reviews) - Users commend the **exceptional customer service** at Crexendo, highlighting support that is responsive, helpful, and knowledgeable. (52 reviews) - Users find Crexendo’s service to be **extremely easy to use** , making transitions and setups seamless and stress-free. (47 reviews) - Users appreciate the **easy setup** of Crexendo, highlighting hassle-free transitions and supportive customer service throughout. (44 reviews) - Reliability (32 reviews) - Easy Implementation (28 reviews) - Quick Setup (23 reviews) - Features (21 reviews) - User Interface (21 reviews) **What users dislike:** - Users report experiencing **technical call issues** with Crexendo, especially during internet outages, affecting communication reliability. (7 reviews) - Users find the **complex processes** of Crexendo challenging, often requiring IT support for setup and troubleshooting. (6 reviews) - Users find that **customer service can be difficult to reach** , complicating their experience when seeking assistance. (5 reviews) - Users find **difficult navigation** in the Crexendo app, impacting efficiency and making it challenging to utilize features effectively. (5 reviews) - Users are frustrated by the **overwhelming number of spam calls** and issues with caller ID affecting communications. (5 reviews) - Users find the **initial payment requirement** of Crexendo inconvenient before the service is fully utilized. (4 reviews) - Users find the **lack of intuitiveness** in Crexendo's design hampers efficiency and complicates navigation and setup. (4 reviews) - Poor Customer Support (4 reviews) - Contact Management (3 reviews) - High Cost (3 reviews) ## Crexendo Reviews ### 1. Great from the start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Crexendo?** From the start, there was never any push to get the products. They showed me what they have and let me go from there. When I decided to start service, every person I talked to were extremely helpful, especially Scott and Jose. Jose answered every call from me, even if he had gotten off the clock and I didn't realize the time. When I got everything and realized we didn't need it, Scott made it really easy to return and remove any lines we didn't need. The ability to use cell phones has made things extremely easy. **What do you dislike about Crexendo?** no ther was not anything that I have an issue with **What problems is Crexendo solving and how is that benefiting you?** getting the phones set up properly, to sending phones back that we didn't need, and getting the cell phone app working. ### 2. DC property phone system and phone installation **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Crexendo?** Quick responses to any questions. Very knowlegable team from sales to installation. **What do you dislike about Crexendo?** I had no issues working with Crexendo at any point durring the project. **What problems is Crexendo solving and how is that benefiting you?** Phones with 911 service were required in each unit in two buildings. Crexendo provided a soluiton for this including front desk phones and the back end phone system. ### 3. Great product at a great price with so many amazing features. **Rating:** 5.0/5.0 stars **Reviewed by:** Joy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Crexendo?** end you giving Crexendo a try, yoThe features available and the pricing is very competitive and considerably lower than the competition but they don 't sacrifice quality. As a small non-profit we have to be considerate of every dollar spent and always looking for ways to save money but still be able to efficiently serve our participants. I was a little nervous when I first got the pricing as I thought for the savings we would have to sacrifice quality but we have been extremely happy with our decision. Our staff loves the ability to be able to pick up calls and make calls on the go from their personal cell phone but not having to disclose thier personal cell number to the person their speaking with. We have added phones as we've added additional staff and they are extremely efficient and friendly. We love working with Jim Hall, he's always quick to respond and provides excellent customer service. Everyone at Crexendo from sales to implementation to customer service, we have not been dissapointed. I highly recommu won't regreat it! **What do you dislike about Crexendo?** Haven't come across anything yet that we've been disattisfied with. **What problems is Crexendo solving and how is that benefiting you?** Flexability with a remote staff or staff constantly on the go, Managing expenses so more dollars can go into programs for our participants ### 4. Above and beyond the call of service **Rating:** 5.0/5.0 stars **Reviewed by:** Service M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Crexendo?** The people that we have dealt with, it is like they can read our minds when it comes to our needs. Although our company has been a customer with Crexendo for a long time, the current user base is extremely new, so training was clearly a need. Without even asking, Lorena called the office and spoke to a team member and set up all the needed training and even office upgrades as well as answered a lot of questions. From the cross platform use (mobile phone, computer and desktop unit) there is nowhere the office telephone number can't reach now! **What do you dislike about Crexendo?** Short of having one of their technicians live in our office, there is nothing we dislike about anything! With the recent experience, it even lowered our monthly rate, so it just keeps getting better and better! **What problems is Crexendo solving and how is that benefiting you?** User access, upgrades & training ### 5. Amazing Service!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Crexendo?** Crexendo's customer service is topnotch from start to finish! From providing information on what we needed, to making sure we were comfortable using our new phones when they arrived as well as kind follow ups. The transition from our old provider to Crexendo was very smooth, thanks to their customer service all the way. They even made sure that we received free training on using the basic and advance features of our new phones. Now, we are totally in love with our new quality phone system that we have for a very affordable price. And did I mention the best part about it? the phones were for FREE!!! Thanks Crexendo for all you do! especially Jeannie and Will :) **What do you dislike about Crexendo?** Nothing to dislike. We love everything about Crexendo! **What problems is Crexendo solving and how is that benefiting you?** The trainings on the phone features is greatly benefiting us. ### 6. Quick And Easy Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Crexendo?** So far the level of communication has been incredible with Crexendo. We are mid switch from our current VOIP who I have never actually spoke to a real person with. Crexendo and Jon Butts have been amazing. They worked with me on pricing and making sure that this was a perfect fit for my business. **What do you dislike about Crexendo?** I have not encountered anything I dislike! **What problems is Crexendo solving and how is that benefiting you?** Merging our fax providers as well upgrading our phones at no additional cost to what we have been paying! ### 7. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** joseph l. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Crexendo?** So far, every team member I've spoken to has been outstranding. Especially Jon Butts. Him and Jeannie Erli are so terrific. Very helpful and patient. Some companies forget that the consumer does't work in communications and has no idea the crap they're talking about. I really appreciate this team. **What do you dislike about Crexendo?** I got nothing. Not far enough in to have issues. **What problems is Crexendo solving and how is that benefiting you?** I left Nextiva because they were not very attentive and their support was worthless. So far Crexendo is killing it. ### 8. Really good product and price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Crexendo?** The system is really simple to use, and has plenty of pretty easy training to help you to learn it. Our salesperson was really attentive and went the extra mile, too. **What do you dislike about Crexendo?** There are a few little bugs with my phone, but it's just having trouble with the one type of phone - everyone else's works great with it. The app is so simple that none of us want to use the physical phones we also rented, which are definitely a little harder to use, with all the star codes etc that you need to memorize. But the app on our phones covers it, so it's fine. Oh - the training portal was a little difficult to get into - it could use a bit of love from a design team to make it better. But it mostly worked. **What problems is Crexendo solving and how is that benefiting you?** The pricing was affordable and straightforward. We came from Consolidated Communications, who are absolutely horrible at customer service, and overcharged us by more than double. ### 9. Excellent phone system!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lenora B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Crexendo?** Crexendo helped elevate our productivity as a company and allowed us to offer superior customer service and grow our business! **What do you dislike about Crexendo?** Don't have one complaint! It is a great system! **What problems is Crexendo solving and how is that benefiting you?** Crexendo is helping us grow and work remotely! ### 10. Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Crexendo?** Very willing to do what you need, even if you end up changing plans on them, they adapt and overcome. Jon Butts and Jet both have been amazing during this transition. **What do you dislike about Crexendo?** Have not had a negitive yet. Only thing I have to dislike is more of a personal issue with the unknown on the chenge over. They make it seem to easy honestly. **What problems is Crexendo solving and how is that benefiting you?** Updating outdated equipment. Going away from the anolog world. ### 11. Switching over to Crezendo **Rating:** 5.0/5.0 stars **Reviewed by:** Carl D. | Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Crexendo?** Switching over to Crexendo was a very smoth process. Once we finalised our workbook everything fell in place. They were there for every step. **What do you dislike about Crexendo?** Like any voice over IP solution we are now dependent on the Internet. Looking into providing a backup internet solution if our primary internet goes down. **What problems is Crexendo solving and how is that benefiting you?** In most cases we cut our phone bill in half and we did not have to upgrade our "phone system" . ### 12. We have so appreciated Kiloh's help and assistance getting us over to the VIP platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Crexendo?** They are almost always timely in their response and the service has been extremely reliable. **What do you dislike about Crexendo?** Sometimes, it can be difficult navigating the system, but I am sure that the training they provided will help us with this issue. **What problems is Crexendo solving and how is that benefiting you?** Having a clear integrated system. ### 13. Excellent customer service by all team members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Crexendo?** We liked that Jim took the time to explain the phone system in detail when presenting to us. Throughout the whole process Jim was in constant contact with us to make sure the transition to the new phone system went smoothly. Even after the transition Jim has followed up with to make sure that everything is running smoothly and we are not having any issues. I have ordered additional items from Jim and they are delivered as promised. **What do you dislike about Crexendo?** Nothing to do with Crexendo, but getting a bunch of older people used to the new idea of a new phone system. **What problems is Crexendo solving and how is that benefiting you?** At this time, we are not having any issues so there is nothing to be resolved. ### 14. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Crexendo?** The quality of service I received was amazing **What do you dislike about Crexendo?** There is nothing I disliked. They were great **What problems is Crexendo solving and how is that benefiting you?** Phone services managment ### 15. Great quality and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Crexendo?** Was able to purchase phones outright and not rent them. Great customer service. Easy to switch over and had a team to help. System has tons of features. Would recomend **What do you dislike about Crexendo?** I don't have any downsides at this time. **What problems is Crexendo solving and how is that benefiting you?** Able to split calls between two businesses with the same phone number as well as manage customer phone calls and return calls. ### 16. Crexendo works flowlessly right out of the box! **Rating:** 5.0/5.0 stars **Reviewed by:** J Giovanni S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Crexendo?** It only took 30 minutes to set up 15 wireless handset phone and worked perfectly ever since day one! **What do you dislike about Crexendo?** I don't have any dislikes, it works perfectly as advertised. **What problems is Crexendo solving and how is that benefiting you?** Cost and the easy set up and changes we need to make at different time. All self manageable. Plus they have great customer support if you do have any questions. ### 17. Great people to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Crexendo?** Never have done any business with them. They were very informative and helpful. They knew their product very well and was able to do a great job explaining via video conference. **What do you dislike about Crexendo?** Nothing yet! Just starting the process. **What problems is Crexendo solving and how is that benefiting you?** More 21st Century | Expand to multiple locations ### 18. Straight To The Point - Just Works - Competitively Priced - Great Value - Excellent Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Crexendo?** I'll get traight to the point. Crexendo just works, they are competitively priced, have excellent features, and are a great value. After working closely with oboarding and customer support everything works as intended. **What do you dislike about Crexendo?** The platform needs more user controls for all of the behind the scenes features that are available. If you don't see the feature in the portal just ask because it likely exists. **What problems is Crexendo solving and how is that benefiting you?** Crexendo offers lost of connectivity and device support from desktop phones, web apps, mobile apps, and many integrations making it an easy decision and service to use. ### 19. Amazing Customer Service - Patti is a dream! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Crexendo?** As my business expanded, the need for a reliable web-based phone service became imperative. Upon the recommendation of my US Cellular representative, I opted for Crexendo, and I must say, I'm thoroughly impressed. Their standout feature? Exceptional customer service, embodied perfectly by Patti, their Customer Service Coordinator. Navigating the intricate process of obtaining texting approval for my business proved to be quite the challenge, but Patti's expertise and dedication were unparalleled. She handled the complexities with grace, ensuring prompt communication and tirelessly working to secure approval in record time. Without her, I doubt I could have accomplished it as smoothly. For anyone considering Crexendo, I wholeheartedly endorse their services. With professionals like Patti at the helm, you're in capable hands. Highly recommended! **What do you dislike about Crexendo?** Nothing so far - every interaction has been positive **What problems is Crexendo solving and how is that benefiting you?** Allow my staff to utilize phone system between locations ### 20. Excellent VOIP Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Barry B. | Information Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Crexendo?** Our sales rep, Carol, worked diligently to answer all my questions and ensure we had everything covered while we switched VOIP providers. Our implementer made the transition smooth and seamless, we had zero down time. Since going live, support has been very responsive and helpful. Their support seems very capable and usually answers my questions right away which has been a huge plus for my staff! With us staffing to answer all incoming calls, we use the system daily and it's been wonderful since we launched November 1st, 2023. **What do you dislike about Crexendo?** No major concerns have presented themselves. We had a minor call flow route error when we went live, but I noticed it while I was reviewing call flow process and corrected myself. My office made some changes to our flow just before going live and that likely contributed to some phone tree options going to wrong destinations. Quick fix and no catastrophic issue at all! **What problems is Crexendo solving and how is that benefiting you?** Reliabile communications and reports for how we communicate. Phone calls is our #1 engagement method and reliability is a must. ### 21. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Crexendo?** Pricing is reasonable. Carrie Snell was very helpful. **What do you dislike about Crexendo?** No intercom feature on phones. When internet is down phones don't work **What problems is Crexendo solving and how is that benefiting you?** Communication with clients ### 22. Easy and seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Crexendo?** I am loving Crexendo and it's only been 24 hours! The transition from our previous provider to Crexendo was painless and seamless. Kiloh was fantastic - the check-ins, updates, etc. were wonderful. The VIP app is also great - I like being able to answer phone calls on my cell phone when I'm not in the office. **What do you dislike about Crexendo?** I can't think of anything! Crexendo has no negatives I can think of. **What problems is Crexendo solving and how is that benefiting you?** A simple business phone solution that we can use when out and about. I love having the app and being able to see everything on my cell phone when not in the office. It's great for a busy home builder like us. ### 23. Professional and treated like a person. Great value. Its doesn't feel like a corporate company **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | Agency, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Crexendo?** I am vendor agnostic so I see the good and bad of all. These guys have the face to face realtionship down. People dont like getting treated like a number and thrown in a queue. You are taken care of. The features you get for the money is unbeatable especially in call center. The implementation is hands on and thorough by someone looking at everything. **What do you dislike about Crexendo?** There tech support is good and US based but needs to grow some more in the firewall support area. **What problems is Crexendo solving and how is that benefiting you?** Ease of use, it just works. Easier reporting. Call center is affordable and flexable . ### 24. Exemplary service! **Rating:** 5.0/5.0 stars **Reviewed by:** ANTONIO M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Crexendo?** Use of multiple technologies to ensure that we never miss calls. **What do you dislike about Crexendo?** We haven't identified anything that we dislike about Crexendo. **What problems is Crexendo solving and how is that benefiting you?** With our previous phone system, they were cumbersome, and the provider deleted configuration files and blamed us everytime. They always acted as if problems that we reported had never been encountered. So, they were incompetent and lacked any understanding of customer service. Crexendo is exactly the opposite. They have done everything that we asked of them and more. ### 25. Easy implementation for remote work team! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Crexendo?** The implementation was fast and easy, Kate and her team were professional and helpful! **What do you dislike about Crexendo?** I can't think of any downside except we should have integrated sooner! **What problems is Crexendo solving and how is that benefiting you?** Crexendo has given us a foundation on which to build our remote work force. ### 26. Crexendo Install for Vodaworx System **Rating:** 5.0/5.0 stars **Reviewed by:** Buddy H. | Managing Member / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Crexendo?** The People assoicated or involved are Easy to work with.... Customer Support is excellent. We can talk to real person. The product works as decribed, and has helped us to be more efficient. We come from a VOIP Cloud Platform, The transition to VIP was very smooth ...seamless...and...With more enhanced features that we now use. **What do you dislike about Crexendo?** We are very Pleased I dont have anything negative to say. **What problems is Crexendo solving and how is that benefiting you?** Efficient WIth Quick ....Beter..... Communication to customers and to each other. ### 27. President **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2022 **What do you like best about Crexendo?** Functionality, Ease of Use and the customer service. Kihol the service consultant at Crexendo made the process easy, he was attentive and engaged. **What do you dislike about Crexendo?** I dislike connecting via wifi to the phones, doesn't work correctly. **What problems is Crexendo solving and how is that benefiting you?** All communication and voip. ### 28. WE ARE WORKING ON UPDATING OUR STSTEM AND OUR REP KILOH SMITH HAS BEEN VERY HELPFUL AND RESPONSIVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Toni z. | EXECUTIVE VICE PRESIDENT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Crexendo?** tHE SUPPORT AND ABILITY TO GET DATA FOR THE PORTAL **What do you dislike about Crexendo?** NOTHING AT THIS TIME. IF ANYTING ARRISES I AM SURE THE TEAM WILL HELP US **What problems is Crexendo solving and how is that benefiting you?** REPORTS ### 29. Barry County **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Crexendo?** Support line is very quick to respond. Can call or email Transition went well, lots of support along the way. Carol Kloss and Mary Jenkins were very helpful **What do you dislike about Crexendo?** No problems with them. we have been with them since April 1, 2024 **What problems is Crexendo solving and how is that benefiting you?** No down time due. Had problems with our previous provider and would have lines down for hours. ### 30. Crexendo made everything so simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ed D. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Crexendo?** We were very fortunate to be working with Lorena on sales and account setup and Larry and Ed on Installation and Communications. The team made things very easy right from the start and no matter what we need from a customer service point of view they were there for us. **What do you dislike about Crexendo?** We really did not have any issues but billing took a few days to get cleared but honestly was not an issue. **What problems is Crexendo solving and how is that benefiting you?** Crezendo is helping us to have a better communication system with our clience and seamless ability to get our clients to the correct dept or forwarded directly to who is needed. ### 31. Fast useful service via the chat **Rating:** 4.0/5.0 stars **Reviewed by:** Erin W. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Crexendo?** We like the availability of the app and online platform. Kyle was super helpful! **What do you dislike about Crexendo?** Not their fault but because its internet based, echoing and other lags are often detected. **What problems is Crexendo solving and how is that benefiting you?** Abililty to answer from anywhere. ### 32. Best aervice **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Crexendo?** Great service provided by everyone when setting up new business and applications **What do you dislike about Crexendo?** I have no complaints, i have all good experiences **What problems is Crexendo solving and how is that benefiting you?** I have had no problems ### 33. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Crexendo?** Super easy to use. Provides good data. My customer service chat guy Kyle kept it simple and to th epoint. **What do you dislike about Crexendo?** Mobile app is a little buggy, but Kyle pointed me in the right direction fast. **What problems is Crexendo solving and how is that benefiting you?** Helps me market new clients and maintain solid relationships with existing clients. ### 34. Best Value We Found **Rating:** 5.0/5.0 stars **Reviewed by:** Lee R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Crexendo?** The fact that it's a cloud based PBX and the rich feature set. We get the VIP package at what most vendors charge for the line itself. **What do you dislike about Crexendo?** Just because I'm as super nerd coming off a long tenure managing my own CUCM, I'd like to see a little more access in the manager's portal. It would be a lot easier to know/learn the system if I could see behind the curtain. **What problems is Crexendo solving and how is that benefiting you?** Consolidating our phone service. ### 35. Everything we could have asked for **Rating:** 5.0/5.0 stars **Reviewed by:** Will C. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Crexendo?** Crexendo was reccommended to me by a colleague, and after onboarding and utilizing the solution for multiple physical locations across the state, I can see why. Crexendo was everything we could have asked for in both a business partner and telephony solution. Our onboarding was guided by Carol our representative and a team of consultants who worked collaboratively to understand the needs of our business and put a plan together to obtain phone ports and have attendant setups done to suit our unique needs. Typically changing phone providers keeps any business owner up at night, but Crexendo's careful planning, communication and execution made a process that we typically dread pain free. Our experience managing multiple call centers with the Crexendo VIP Portal has been exceptional as well. The software is intuitive, simple, and Crexendo's training and customer support goes above and beyond my expectations for any solution we have used previously. Crexendo is everything I could have asked for and then some. I can see why it was reccommended to me, and I wish I could have found this solution sooner. **What do you dislike about Crexendo?** I did experience some gaps in communication due to some clerical errors during onboarding. These were quickly resolved by the team. **What problems is Crexendo solving and how is that benefiting you?** The VIP Platform is so intuitive and easy to use. I would spend hours in our previous software trying to setup recordings or auto attendants and would receive little to no training or assistance from the provider. Crexendo crushes the competition in terms of simplicity, training and support. ### 36. I was pleased with the sales team and implementation team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Crexendo?** I was unsure about moving to a web-based system, and they answered my questions throughly, and they were able to set a up system that works best in a school. From the beginning the sales rep, Kiloh Smith, was responsive to my requests with regards to setting up a phone system for our school. He checked in frequently, and the team at Crexendo helped with the overall implementation. Karoline helped with the implemendation and I was most impressed with her knowledge. **What do you dislike about Crexendo?** Even though we sent in our tax exempt letter, we were charged tax on our first bill. There seemed to be a small disconnect between service and billing. Once I reached out to Kiloh, he helped to get it worked out. **What problems is Crexendo solving and how is that benefiting you?** My old phone system was no longer supported and I needed to purchase a new system. ### 37. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ron Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Crexendo?** Working with Crexendo is always a please. Karen Posser does a great job in explaining the options of services to me and my customers. Mary Jenkins of the onboarding team is very helpful and communicates very well of the onboarding process. All of my installs have gone very smoothly. **What do you dislike about Crexendo?** At this time I have nothing negative to mention. **What problems is Crexendo solving and how is that benefiting you?** They are providing streamlining of communications. ### 38. Easy and fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Mario G. | Director Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Crexendo?** Great customer service. Took great care of us onboarding and have better clarity and consistency than our old provider. **What do you dislike about Crexendo?** I cant really highlight any downsides at this time. **What problems is Crexendo solving and how is that benefiting you?** Multi line phone system ### 39. Amazing customer service and reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Crexendo?** I put several VoIP services through a rigorous test to see how their mobile apps handled various situations, like low service, switching from wifi to data while on a call, etc. Crexendo tested the best for us, so I can vouch for their reliability. Carol Kloss provided excellent customer service throughout the testing process and made sure to keep checking in with us to see how everything was going. She also worked diligently to get us set up as soon as possible once we made the decision to move forward with Crexendo. I am confident that if we ever run into any issues, Crexendo will be ready to help right away, which is something our old provider was never could do for us. **What do you dislike about Crexendo?** Some of their user interfaces and set up procedures aren't quite as polished as some competitors. It feels as though they were built for functionality rather than visual appeal. However, that's fine by us as we're more interested in function over form, so this won't bother anyone who feels the same as we do. Also, this excludes the mobile app, which is intuitive, visually appealing, and works quite well. **What problems is Crexendo solving and how is that benefiting you?** It removes the need to have a physcial phone, allowing our employees to use their own devices from anywhere instead of being tied to a desk or having to carry around a company-issued phone. ### 40. Easy and smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Crexendo?** What really stands out is the personal service, first from Carol K. in sales and then from Karoline J. with the set up. Their customer support is second to none. It has every feature I could ever need and they're all easy to use. **What do you dislike about Crexendo?** No downside, I'm mad at myself for not getting it sooner. **What problems is Crexendo solving and how is that benefiting you?** We have people in different states, Crexendo allow us to operate seamlessly. ### 41. Lorena and her team are the best. Big shoutout to Eddie is patient and understanding with me **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Crexendo?** Lorena and Eddie Great to work with and have continued business with their team since 2017 **What do you dislike about Crexendo?** None I can think of at this time Keep up the good work **What problems is Crexendo solving and how is that benefiting you?** 2 locations that we can now transfer calls ### 42. Crexendo Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Crexendo?** Excellent customer service, especially Kiloh and Mario. **What do you dislike about Crexendo?** There is nothing specific at this time that I can identify. **What problems is Crexendo solving and how is that benefiting you?** Crexendo provides Clyde Hill City Hall and Clyde Hill Police Department with our VoIP phone service. ### 43. Exceptional Phone Service: A seamless Blend of Reliability and Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Monette G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Crexendo?** Their product is impressive as well as their follow through and effeciency in every interaction. **What do you dislike about Crexendo?** I have no complaints about the Sales Person I worked with nor the product that we sold. **What problems is Crexendo solving and how is that benefiting you?** Effeciency with communication and a versatile portal for managing day to day call ### 44. Crexendo is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Crexendo?** Crexendo is able to answer all of my questions right away. They provide the services my business needs in an efficient and cost effective manner. Kyle has been a great source of product knowledge! **What do you dislike about Crexendo?** The name is a little hard to say....so if that's the thing I dislike the most....they are doing good. **What problems is Crexendo solving and how is that benefiting you?** I needed a HIPPA compliant efax...and they delivered. ### 45. Great people make a great company! **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Crexendo?** I've been a client of Crexendo for years and converted from their legacy platform to VIP last October (2022)! Everyone I have interacted with has been great, and I've had the same sales agent (Carrie) for years (unheard of today) and can't tell you how pleased I am with the customer service. We've had a few bumps along the way, but I can honestly say that in each instance, Crexendo has been there to resolve the issue! **What do you dislike about Crexendo?** One concern for me and my company is that we don't use physical phones (web only), and we had a few issues with our headsets. It took a few months for Crexendo to resolve, but the development team modified the software to accommodate our issue, so what started as a dislike has turned into a positive experience. Thank you Crexendo! **What problems is Crexendo solving and how is that benefiting you?** The need for a physical phone, including an available ethernet port, etc. We also have several work from home employees and independent contractors and we are able to get them up and running very quickly. ### 46. Was very good **Rating:** 5.0/5.0 stars **Reviewed by:** Freddie M. | Chief operating officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Crexendo?** Communication and experience based on the technology that I consider advanced **What do you dislike about Crexendo?** I am very pleased with Crexendo as I do not have nothing to dislike **What problems is Crexendo solving and how is that benefiting you?** Very good ### 47. I have used Crexendo for years and it is reliable and reasonably priced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Crexendo?** Crexendo provides a quality product at a fair price. Carly was easy to work with, direct, and a great communicator. **What do you dislike about Crexendo?** I have nothing negative of significance to put here. **What problems is Crexendo solving and how is that benefiting you?** Crexendo is easy to scale up, and now that I am nearing retirement age, it is also easy to scale back. ### 48. Reliable and Supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Crexendo?** From the first introduction, Kim was incrediable to work with throughout the entire process. Always remaining patient and supportive!! **What do you dislike about Crexendo?** There was no downside associate with Kim and Crexendo in my opinion. **What problems is Crexendo solving and how is that benefiting you?** Taking control of my own system, with remote access for support, new phones and a lower price!! ### 49. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Crexendo?** Every person we've worked with has been great! They are very prompt and helpful, regardless of the situation. Today I worked with Kyle and he was extremely fast and friendly! **What do you dislike about Crexendo?** There is nothing I dislike - we've had nothing but good experiences with them! **What problems is Crexendo solving and how is that benefiting you?** Anytime we have device or support related issues, we can call/email and get a solution right away! ### 50. Seamless from beginning to implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Crexendo?** The people and the system. Kyle was amazing and his support team. Sara and Cody made it very easy and truly partnered with us to make the change happen. **What do you dislike about Crexendo?** Nothing yet. It has been a pleasant experience and support has been great helping navigate the growing pains. **What problems is Crexendo solving and how is that benefiting you?** It has helped increase efficiency and allows us greater oversight into metrics and workflows. ## Crexendo Discussions - [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) - 2 comments - [View Crexendo pricing details and edition comparison](https://www.g2.com/products/crexendo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+22%3A12%3A59+-0500&secure%5Bsession_id%5D=497cc7f6-8eda-4eec-8041-7433913785c9&secure%5Btoken%5D=edb7e0a5bdde6caf4ca9ea2e380f1c5102b2263b607356a6f250366041a652d9&format=llm_user) ## Crexendo Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Crexendo Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Multi-Channel Coverage - Open Listening **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Cross-system Integration - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Access** - Software Pairing - Browser Extension **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Crexendo Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,388 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)