# Copper Reviews **Vendor:** Copper **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,157 ## About Copper Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources. ## Copper Pros & Cons **What users like:** - Users value the **ease of use** of Copper, finding it seamlessly integrates with Google Workspace for efficient management. (27 reviews) - Users praise the **seamless Gmail integration** , enabling efficient management of contacts and activities directly from their inbox. (17 reviews) - Users value the **seamless integration** with Google Workspace, enhancing efficiency and simplifying workflows across various tools. (17 reviews) - Users value the **seamless integrations** of Copper, enhancing productivity and simplifying access to tools and tasks. (14 reviews) - Users value the **seamless integration** of Copper, enhancing productivity and making collaboration with Google Workspace effortless. (13 reviews) - Users appreciate the **organization and ease of use** in Copper, enhancing management of customer relationships and sales opportunities. (11 reviews) - Pipeline Management (9 reviews) - User Interface (9 reviews) - Contact Management (8 reviews) - Easy Integrations (8 reviews) **What users dislike:** - Users feel that the pricing for Copper is **expensive** , especially given the limited call integrations and features. (10 reviews) - Users find the **limited features** of Copper restrict valuable functionality and hinder overall workflow efficiency. (10 reviews) - Users face **integration issues** with Copper, limiting automation and third-party tool connectivity, impacting overall efficiency. (9 reviews) - Users find the **missing features** like automation, detailed reporting, and customization to be limiting in Copper. (9 reviews) - Users find the **limited customization** in Copper restrictive, impacting workflow and increasing time-consuming tasks. (8 reviews) - Email Management (5 reviews) - Email Issues (4 reviews) - Lack of Features (4 reviews) - Limited Access (4 reviews) - Users express frustration over Copper's **poor customer support** , highlighting long-standing issues and a lack of improvement. (4 reviews) ## Copper Reviews ### 1. Copper CRM Streamlined Our Workflow with Fast Search, Smart Automations, and Great Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Copper?** Copper CRM is fast loading, easy to search and load my clients on the fly. As a web/advertising agency, we were able to customize Company fields to streamline our workflow. The visibility is amazing with Workspace integration where we can see all of our email conversations. From the sales side, I love the pipeline flow - especially the automations that add reminders to my calendar and tasks from a single view to follow up on deals. The email automation has reduced the amount of time doing check ins with referral partners, past clients, and potential clients. My deals are closing faster, our team is operating more efficiently, and our visibility has increased. Love it! **What do you dislike about Copper?** I wish the fields were live and had a Copy/Save icon next to each. When moving quickly to copy data from a field, I worry we will wipe the data out. I don't like not having an undo or restore functionality if there is a mistake. **What problems is Copper solving and how is that benefiting you?** Streamlined business development, increased visibility, and automated email follow ups. ### 2. Seamless Google Integration, Perfect for Mid-Sized Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas t. | Senior B2B Marketing & CRM Operations Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Copper?** We use Copper as our main CRM to manage full lead pipelines and maintain long-term client relationships across our marketing agency. It perfectly unifies prospect nurturing, daily client management and cross-team workflow coordination. Its greatest strength is the flawless native integration with Google Workspace, especially built-in Gmail functionality. Our team can edit contact info, update deal progress and set follow-up tasks directly within emails, which removes tedious extra operations and greatly raises daily usage willingness. The visual drag-and-drop pipeline layout is clean and easy to master, and the automatic activity log records all emails, calls and work notes in real time. This ensures smooth information handover between marketing and sales teams with no missing communication details. **What do you dislike about Copper?** Copper’s native reporting and analytical features are quite limited for marketing teams. It only supports basic pipeline data viewing, and lacks practical lead source tracking and campaign ROI measurement tools. We have to manually export data to Google Sheets to finish in-depth performance analysis. It also does not support customized marketing KPI dashboards and scheduled automated report sending, creating extra repetitive office work. In addition, its built-in automation logic is relatively basic, which cannot fully satisfy our complex multi-stage customer follow-up and nurturing workflows. **What problems is Copper solving and how is that benefiting you?** It successfully fixes the long-standing issue of fragmented customer data and disconnected team workflows. All client resources and business progress are centrally stored inside the Google tools we already use every day. It standardizes lead follow-up processes, reduces missed business opportunities, delivers clear overall pipeline visibility, and effectively improves internal collaboration efficiency and our overall client service standard. ### 3. Tight Google Workspace Integration That Makes Contact & Deal Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Arulmurugan K. | Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Copper?** Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which makes my contact management easier. Managing the pipeline and deals are bit clean and easier. It highly reduces the manual effort. **What do you dislike about Copper?** Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing is also a bit higher on the scale. **What problems is Copper solving and how is that benefiting you?** It solves the problem of fragmenting sales data spread across in different deals, and automates the manual efforts done, which is very neat and clean. Their integration with the google addons are very beneficial. Overall the CRM is very clean and neat and engaging. **Official Response from Melanie Raffa:** > Hi Arulmurugan, Thank you so much for leaving your review! We're thrilled to hear our integration with Google Workspace makes your contact management workflows easier and efficient. We've shared your feedback with the team. Melanie at Copper ### 4. Best CRM Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Garret C. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Copper?** I like the integration with Google. Seeing my CRM on the side of my screen as I am typing emails makes things quick and easy for me to reference. **What do you dislike about Copper?** I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute. **Recommendations to others considering Copper:** This is way better than any other CRM I have ever used. One of my favorite features is the email tracker. It helps me understand when clients have read emails and if they are choosing to ignore me or not. **What problems is Copper solving and how is that benefiting you?** Im am now successfully able to convert more leads in my pipeline because they are all laid out for me and make it hard for me to forget. The tasks tab also helps me understand what needs to be done each day and stay on task. **Official Response from Melanie Raffa:** > Hi Garret, Thanks so much for taking the time to share your feedback. I'll pass your note on Google voice over to the team. Otherwise we're so happy to hear that Copper is providing you more visibility and helping you close more business through your pipeline and tasks! Best, Melanie at Copper ### 5. Simple and Effective CRM for Managing Client Relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Aryan R. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Copper?** Copper is very easy to use and integrates well with Gmail and Google Workspace. It helps in organizing contacts, tracking deals, and managing customer relationships in one place. The interface is simple and clean, which makes it easy for teams to adopt without much training. **What do you dislike about Copper?** One downside is that some advanced features are limited compared to other CRM tools. Pricing can also feel a bit high for small businesses, especially when you need additional features or integrations. **What problems is Copper solving and how is that benefiting you?** Copper helps us keep track of leads, conversations, and deals in one place. It reduces the chances of missing follow-ups and improves communication with clients. Because everything is organized, it saves time and helps the team stay more productive. **Official Response from Melanie Raffa:** > Hi Aryan, Thank you so much for leaving your feedback. We're thrilled to hear you're enjoying our integration with Google Workspace, and you're able to save time and stay organized with our platform. We hear you on the pricing and packaging and are experimenting with the option to add feature add-ons for lower plans. More to come. We hope you continue to find value in your Copper experience and thank you for being a supportive member of the Copper community. All the best, Melanie at Copper ### 6. Copper had evolve the way I manage my opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolás A. | Sales Specialist and Head Of Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Copper?** I really like how Copper automatically organizes the leads you add. It gives you the tools to stay connected with your clients, follow up on time, and avoid losing opportunities. It helps maintain better communication and overall stronger relationships with them. **What do you dislike about Copper?** Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having more functionality and smoother navigation on mobile would make it easier to manage leads and tasks on the go. **Recommendations to others considering Copper:** If you want to improve your sales, you should use Copper. **What problems is Copper solving and how is that benefiting you?** Copper helps me keep track of my emails so I can know when somebody read but never gave a reply. Also, I'm a sales representative so it helps me keep track of my possible new clients. **Official Response from Melanie Raffa:** > Hi Nicolás, Thank you for taking the time to update your previous review. I've passed along your feedback regarding the mobile app. The team is working hard to continuously improve the mobile experience and ensure it better matches the desktop experience. We are glad to hear that Copper is otherwise helping you keep track of your customer interactions and stay on top of your opportunities. Best, Melanie at Copper ### 7. Copper CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gurunath J. | Search Engine Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Copper?** It is one of the best cloud-based CRMs in the market. One of its best features is that it can seamlessly integrate with google workspace. It is super easy to use and simple to implement. I have been using it frequently for the past 1 year now. It is a great tool to have. **What do you dislike about Copper?** I have found it very useful and do not have any dislikes. **What problems is Copper solving and how is that benefiting you?** It is an all-in-one CRM tool. It being cloud based and seamless integration with the google workspace saves a lot of time, money and increases the work productivity and efficiency. The data form the sales analytics reports is too insightful and accurate that helps improve the business. Email tracking and sales performance management has become cost efficient and simple, saving a lot of money that was earlier spent on other individual tools. **Official Response from Melanie Raffa:** > Hi Gurunath, Thank you for leaving us a review! It's great to hear Copper is helping you save time and increasing your productivity. We appreciate the feedback. Melanie at Copper ### 8. Seamless Gmail Integration, Effortless CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Copper?** I like that with Copper, I didn't have to learn a new tool because it integrates smoothly with one I already use, which is great. I find it convenient to see the open rates and the date of last engagement, which helps me decide when to reach out to prospective customers. Copper makes it super easy to engage with my contacts, prospects, and clients through my email, and that integration is invaluable. **What do you dislike about Copper?** I think there's an opportunity for the system to be more intuitive and use AI to form better responses. **What problems is Copper solving and how is that benefiting you?** Copper makes it super easy to engage with my contacts, prospects, and clients through my email. I like that I didn't have to learn a new tool, that it sits on a tool that I already use. **Official Response from Melanie Raffa:** > Hi Kelly, Thank you so much for your review. We are so happy to hear that integrating Copper into your current workflow was an easy transition for you - if barely a transition at all! Copper does offer an AI email rewriter feature on the Professional and Business plans, and this helps you use AI to rewrite and craft better email responses, It might be worth exploring if it's something you're interested in. We appreciate your time, Melanie at Copper ### 9. Easy, powerful CRM to get your company off the ground **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Copper?** Simple to set up the integration with Gmail and the embedded interface that allows you to update CRM records while processing emails in Gmail is a huge time savings **What do you dislike about Copper?** Copper needs better email automation to help users create multi-step and multi-rule outbound campaigns **What problems is Copper solving and how is that benefiting you?** Managing and tracking leads and customer relationships. Without Copper, I'd be stuck paying for an expensive tool or risking going it alone with a spreadsheet. **Official Response from Melanie Raffa:** > Hi David, Thank you for sharing your feedback with us! It has been passed on to the team. We're thrilled to hear Copper keeps you efficient by allowing you to work right out of your Gmail. Regarding email automations - we hear you. Our team has recently released some new updates around this feature such as our ability to delay the send of an email automation, add additional steps and more. But we'll continue to work on this feature to further improve the functionality. Melanie at Copper ### 10. Simple, Gmail-Integrated CRM That Automates Data Entry and Keeps You Relationship-Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Prapti W. | Account Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Copper?** I like Copper because it’s simple, integrates deeply with Gmail, automates data entry, and helps me focus more on building relationships rather than managing tools. **What do you dislike about Copper?** Automations could be better. Limited intergrations. **What problems is Copper solving and how is that benefiting you?** Call logging, leads managemen. **Official Response from Melanie Raffa:** > Hi Prapti, Thank you for leaving your review. We're thrilled to hear you're enjoying Copper's deep integration with Google Workspace, and that Copper is helping you focus on building relationships instead of admin work. I've shared your feedback with the team! Best, Melanie at Copper ## Copper Discussions - [Mobile App Dev?](https://www.g2.com/discussions/mobile-app-dev) - 1 comment, 2 upvotes - [QUICKBOOKS ONLINE](https://www.g2.com/discussions/4791-quickbooks-online) - 1 comment, 2 upvotes - [Whats the easiest way to save my notes](https://www.g2.com/discussions/whats-the-easiest-way-to-save-my-notes) - 1 comment, 1 upvote - [Copper](https://www.g2.com/discussions/copper) - 1 comment, 1 upvote - [Will Copper ever achieve more Flexibility where a Lead that becomes a Prospect can later be re-classified as just a Lead when the business situation changes for some reason?](https://www.g2.com/discussions/will-copper-ever-achieve-more-flexibility-where-a-lead-that-becomes-a-prospect-can-later-be-re-classified-as-just-a-lead-when-the-business-situation-changes-for-some-reason) - 1 comment, 1 upvote - [View Copper pricing details and edition comparison](https://www.g2.com/products/copper/reviews/copper-review-4532782?section=pricing&secure%5Bexpires_at%5D=2026-05-25+01%3A04%3A13+-0500&secure%5Bsession_id%5D=e23fab2c-280c-4e45-9b61-8c3112676297&secure%5Btoken%5D=bafb20131fee4bc991386d201eca5e5dc9df7d64922f9c1946f43bf460dfa03a&format=llm_user) ## Copper Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Copper Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Lead Management **Customization** - Custom Fields - Design **Agentic AI - Google Workspace for Sales** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Analytics** - Open Rates - Link Activity **Incentives** - Triggers - Commission Calculator - Leaderboards **Additional Functionality** - Embedded Forms - Notifications **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Live Forecasting **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Custom Reports - Dashboards **Generative AI** - AI Text Generation **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Administrative** - Integration - Behavior Monitoring **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Copper Alternatives - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,402 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (2,997 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,195 reviews)