Compulink Advantage Reviews & Product Details

Compulink Advantage helps our Optometry practice with charting, ordering glasses, Electronic billings, and scheduling. It has a few helpful features that I use everyday but my favorite is being able to right click to save things. This tool is unbelievable helpful and time saving! Their support staff is stellar. They go above and beyond to help our practice tweak Compulink Advantage to better serve our office. Review collected by and hosted on G2.com.

The occasional issues arise with Compulink Advantage. I have discovered that any issues our practice has had are quickly resolved by their support staff. Review collected by and hosted on G2.com.

I appreciate that it encompasses all of the dynamics of our practice, in that it is an amazing EHR for our providers, it communicates with other providers and patients through PW without creating more work for my staff or providers, it links into the billing portion and allows us to be in charge of our EHR and billing and keeps us in compliance with government requirements and regulations. We use Compulink basically 24/7 and appreciate the customer service they provide. Review collected by and hosted on G2.com.

The one thing we'd change/update would be the medications component. SureScripts seems to be antiquated, cumbersome and time consuming, whereas other programs and apps are much more user friendly, communicate better with pharmacies and patients. The communications process between our EHR and refill requests from pharmacies are not always as timely and accurate as we'd prefer or as intuitive as some of the other products our providers use at other facilities. We are hoping that the anticipated changes will allow us to choose which e-script app we prefer and integrate it into Compulink so that the medication reconciliation and controlled substance e-script will be faster and more effective than the current system. Review collected by and hosted on G2.com.

Compulink has been a helpful system for managing daily operations in an optometry setting. It keeps patient information, appointments, and billing all in one place, which makes it easier to stay organized throughout the day. Review collected by and hosted on G2.com.

What I dislike is that the most recent updates have made Compulink glitch more often than before. I’ve noticed more errors and slowdowns, which can be frustrating during a busy workday. It would be great if these issues could be resolved so the system runs smoothly again, like it used to. Review collected by and hosted on G2.com.

I like that it is Ophthalmology specific. I also appreciate the support when calling in. They almost always know how to help! Review collected by and hosted on G2.com.

Reports can be confusing. I would like to be able to run reports by date of service rather than post date. Review collected by and hosted on G2.com.

I appreciate how Compulink Advantage provides easy access to past records and good record keeping. The system is user-friendly and operates smoothly. I like that the app is usually up to date. It's really helpful that I can easily monitor patients using exam records, and I can visually demonstrate trends to patients regarding their prescriptions and eye health. Transitioning from manual records to Compulink was seamless for me, and I've had no problems training new staff on how to use it. Review collected by and hosted on G2.com.

Scanning documents are not always visible, especially those scanned 5+ years ago. It would be better if scans were easily accessible. Review collected by and hosted on G2.com.

Compulink Advantage has great reports available for financials and inventory, which I find very useful. I really like the Action Items and all of the spaces for notes and comments. It makes it easy for employees to follow up and know exactly what's going on with a patient. I use Action Items to make notes to myself regarding a patient's payments for glasses or contacts, or to track insurance payments. I love that I can make comments in the patient's account, so if the patient calls back or if someone else helps them, they can refer to my notes. The initial setup was very easy, and the training was great. Review collected by and hosted on G2.com.

We have 3 different locations so it would be nice to be able to switch between the 3 without having to log completely out. Review collected by and hosted on G2.com.

The RCM dept is VERY helpful! They help me with claims filing problems and issues with the clearinghouse, appeals, etc. That takes a lot off my plate. This is the one thing I LOVE! I do like some of the Worklists. Review collected by and hosted on G2.com.

The reports are not always user friendly or do not give enough information.

There are always glitches that just never get fixed. Example, our Instant Messaging system kicks us out EVERY day! It may be different users on different days, but it happens to our entire clinic and it wastes time.

Payor Notes....previously were set up where I could make a note on the claim even if there was no insurance, NOW it will NOT let me make those notes on self pay pt's and yet the payor note is the best place to make notes so that it does not get deleted.

The Tables.... I HATE that they changed the way the tables always go to the bottom when you look for a code! If I try to find a code it goes to the bottom of the screen, and if I am trying to enter information in sequence, instead of staying in one place so I can just keep going down the list, it goes to the bottom of the screen every time and I have to scroll to find the next code again.

I have a problem with it now cutting off the customer acct# in demographics. We can never fully see the last digit. Review collected by and hosted on G2.com.

As an orthopedic practice, Compulink has served us well over the years and has provided a solid foundation for our daily clinical and administrative operations. The orthopedic-specific templates and workflows align with how we document and treat patients, and the reporting tools have offered meaningful insight into our performance without the need for additional platforms.

However, as our practice has grown in volume, complexity, and staffing, we are beginning to feel that we have outgrown the system. Many of our processes still require significant manual data entry, duplicate documentation, and workarounds that add time and increase the risk of error. While the software remains reliable, it no longer fully supports the level of efficiency, automation, and scalability we need moving forward.

At this stage, we are looking for a solution that reduces manual input, streamlines workflows across departments, and better supports the operational demands of a growing orthopedic practice. Review collected by and hosted on G2.com.

As our practice has continued to grow, we would greatly benefit from the addition of a true work queue feature to better support in-house revenue cycle management and tracking. Currently, many billing follow-ups, claim statuses, and account workflows require manual tracking methods, which creates inefficiencies and increases the potential for missed steps. A structured, automated work queue would help streamline accountability, improve visibility across the billing team, and reduce reliance on spreadsheets or manual task management.

Additionally, we would welcome more fully integrated services within the platform itself. Relying on third-party systems such as Doctible or Weave for communication and engagement adds layers of complexity, duplicate data entry, and additional costs. As we’ve grown, the need for a more unified, all-in-one system has become increasingly clear, we need to minimizes manual processes, reduces fragmentation, and supports a scalable, streamlined workflow across the entire organization. Review collected by and hosted on G2.com.

I like that we can task staff for certain patients instead of using sticky notes, which is really helpful. It also works great having a schedule designated just for the optical department. This setup helps us provide better service for our patients and improves the flow of our office. Plus, it was easy to set up. Review collected by and hosted on G2.com.

I think what could help better is ledger for receipts for patients. It has to have a little more detailed on the discount part and how much Insurance is paying. Review collected by and hosted on G2.com.

I appreciate the ability to customize Compulink Advantage to support our needs as our company grows. It's fantastic that the customization capability allows us to meet the different needs of each location. The initial setup was also very simple, with clear steps to follow. Review collected by and hosted on G2.com.

I don't like that it needs more integration with insurance for true AR balances, especially when dealing with clawbacks. Review collected by and hosted on G2.com.