Top 10 Complaint Management Alternatives & Competitors

(4)3.5 out of 5

Looking for alternatives or competitors to Complaint Management? Complaint Management Software is a widely used technology, and many people are seeking innovative, reliable software solutions with all-employee access, two-way communication, and trend analysis. Other important factors to consider when researching alternatives to Complaint Management include reliability and ease of use. The best overall Complaint Management alternative is MasterControl Quality Management System. Other similar apps like Complaint Management are Zendesk for Customer Service - AC, Zoho Desk, Salesforce Service Cloud, and Freshdesk. Complaint Management alternatives can be found in Complaint Management Software but may also be in Help Desk Software or Quality Management Systems (QMS).

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Best Paid & Free Alternatives to Complaint Management

MasterControl Quality Management System
Zendesk for Customer Service - AC
Zoho Desk
Salesforce Service Cloud
Freshdesk
Front
LiveAgent
Hiver

Top 10 Alternatives to Complaint Management Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Complaint Management stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Food Production, and Security and Investigations, and find the best product for your business.

MasterControl Quality Management System

By MasterControl

4.3/5

(498)

Product Description

Categories in common with Complaint Management:

Complaint Management

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,673)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Complaint Management:

Complaint Management