--- title: Complaint Management Reviews meta_title: 'Complaint Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Complaint Management works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 4 scale: '5' date_modified: '2026-08-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Complaint Management Reviews **Vendor:** Honeywell Technologies **Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 4 ## About Complaint Management Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation. ## Complaint Management Reviews ### 1. Honeywell **Rating:** 5.0/5.0 stars **Reviewed by:** Gianfranco C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Complaint Management?** Honeywell provides avionics, engines, systems, and services for aircraft manufacturers and airlines. Honeywell offers a wide range of products, including building automation systems, security solutions, and energy-efficient solutions for commercial and residential buildings. **What do you dislike about Complaint Management?** Honeywell is known for providing excellent customer service and support **What problems is Complaint Management solving and how is that benefiting you?** The company engages in numerous community programs and philanthropic activities, demonstrating a commitment to social responsibility. ### 2. It's something, but could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Hunter O. | Supervisor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 14, 2022 **What do you like best about Complaint Management?** It's useful to have the Sparta Systems Complaint Management system because it puts all of the complaints in an easily accessible spot for you. So it is nice to have that automation and knock out some steps for you. **What do you dislike about Complaint Management?** It is kinda of confusing and the help from their support team isn't the worse, but it would be nicer if they were more responsive and had a better way of showing you how to start it all up. **What problems is Complaint Management solving and how is that benefiting you?** It is helping to solve the problem of keeping track of complaints and making sure that they are being communicated and brought to the proper people for review.. ### 3. Works how it should, needs some updating though **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 02, 2022 **What do you like best about Complaint Management?** I like that the platform is simple and works as it should. It is not complicated to use and helps keep complaints and tasks manageable. **What do you dislike about Complaint Management?** I don't like the presentation of the platform. It is basic and lacks a visually enticing layout. **What problems is Complaint Management solving and how is that benefiting you?** It definitely helps in that agents can create tickets that can then be reviewed by management, instead of having agents messaging constantly that customers are upset and want to speak to a supervisor. ### 4. Sparta Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 29, 2021 **What do you like best about Complaint Management?** The ease of browsing and availability of all kinds of options to choose from in the portal **What do you dislike about Complaint Management?** The high cost involved with it and the time to resolve any queries **What problems is Complaint Management solving and how is that benefiting you?** Anyone can address issues related to consumer-related complaints can be addressed in the portal with ease ## Complaint Management Discussions - [What is Sparta Systems Complaint Management used for?](https://www.g2.com/discussions/what-is-sparta-systems-complaint-management-used-for) - [View Complaint Management pricing details and edition comparison](https://www.g2.com/products/complaint-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+10%3A19%3A42+-0500&secure%5Bsession_id%5D=a92651c6-cbfe-45c8-9e69-99e410fd29d1&secure%5Btoken%5D=6671f1b64f1ae99f7533a8c2db1c2acf51619f42bab075f1121aa20874414044&format=llm_user) ## Complaint Management Features **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring - Social Media Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management ## Top Complaint Management Alternatives - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (526 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (775 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,694 reviews)