# Complaint Management Reviews
**Vendor:** Honeywell  
**Category:** [Complaint Management Software](https://www.g2.com/categories/complaint-management)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 4
## About Complaint Management
Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.




## Complaint Management Reviews
  ### 1. Honeywell

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gianfranco C. | Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Complaint Management?**

Honeywell provides avionics, engines, systems, and services for aircraft manufacturers and airlines. Honeywell offers a wide range of products, including building automation systems, security solutions, and energy-efficient solutions for commercial and residential buildings.

**What do you dislike about Complaint Management?**

Honeywell is known for providing excellent customer service and support

**What problems is Complaint Management solving and how is that benefiting you?**

The company engages in numerous community programs and philanthropic activities, demonstrating a commitment to social responsibility.

  ### 2. It's something, but could be better

**Rating:** 2.5/5.0 stars

**Reviewed by:** Hunter O. | Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 14, 2022

**What do you like best about Complaint Management?**

It's useful to have the Sparta Systems Complaint Management system because it puts all of the complaints in an easily accessible spot for you. So it is nice to have that automation and knock out some steps for you.

**What do you dislike about Complaint Management?**

It is kinda of confusing and the help from their support team isn't the worse, but it would be nicer if they were more responsive and had a better way of showing you how to start it all up.

**What problems is Complaint Management solving and how is that benefiting you?**

It is helping to solve the problem of keeping track of complaints and making sure that they are being communicated and brought to the proper people for review..

  ### 3. Works how it should, needs some updating though

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 02, 2022

**What do you like best about Complaint Management?**

I like that the platform is simple and works as it should. It is not complicated to use and helps keep complaints and tasks manageable.

**What do you dislike about Complaint Management?**

I don't like the presentation of the platform. It is basic and lacks a visually enticing layout.

**What problems is Complaint Management solving and how is that benefiting you?**

It definitely helps in that agents can create tickets that can then be reviewed by management, instead of having agents messaging constantly that customers are upset and want to speak to a supervisor.

  ### 4. Sparta Review

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** November 29, 2021

**What do you like best about Complaint Management?**

The ease of browsing and availability of all kinds of options to choose from in the portal

**What do you dislike about Complaint Management?**

The high cost involved with it and the time to resolve any queries

**What problems is Complaint Management solving and how is that benefiting you?**

Anyone can address issues related to consumer-related complaints can be addressed in the portal with ease


## Complaint Management Discussions
  - [What is Sparta Systems Complaint Management used for?](https://www.g2.com/discussions/what-is-sparta-systems-complaint-management-used-for)

- [View Complaint Management pricing details and edition comparison](https://www.g2.com/products/complaint-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A45%3A51+-0500&secure%5Bsession_id%5D=22ee5559-3331-46e1-b406-e217c728fe25&secure%5Btoken%5D=d4eb4a42011a836e788cabfb579fc0ecd441c497eea0bdc55818e80df4254eac&format=llm_user)

## Complaint Management Features
**Usability**
- All-Employee Access
- Supporting Documents
- Two-Way Communication

**Reporting**
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization

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