Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Lee F.

Account Director

Enterprise (> 1000 emp.)

3/18/2026

"Easy to Use and Keeps All Client Info in One Place"

5/5

What do you like best about Clientshare?

It’s easy to use, and it keeps all client-shared information stored in one place, which makes it simple to find when needed. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I don’t see any downsides. I think the software is very good. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Client share is now helping us identify the customers who require additional support, or more time, to develop effective working relationships. The NPS scoring system provides straightforward analysis that highlights where strategic management resources need to be allocated in order to improve customer perception. Review collected by and hosted on G2.com.

Freddie F.

Account Manager

Mid-Market (51-1000 emp.)

4/30/2026

"Clientshare Feedback"

4.5/5

What do you like best about Clientshare?

The honesty that can be displayed by the client, without fear of holding back Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I dislike that you cannot "favourite" a client and have that as the main dashboard Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

7/15/2026

"Great Visibility and Easy Trend Tracking for Everyone"

5/5

What do you like best about Clientshare?

I like the platform’s visibility, everyone can access it, and monthly packs can be uploaded for all to see. It also makes it easy to spot trends, for example whether scores are improving over time etc Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

It would be good if the platform could automatically alert us when needed, for example, if a review hasn’t been sent in a certain number of days, or if a contract’s scores have been gradually decreasing over a period of time. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/14/2026

"PULSE accelerates the collection of customer reviews thanks to an efficient workflow"

4.5/5

What do you like best about Clientshare?

PULSE creates a workflow that allows for the collection of customer feedback and comments quickly Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Some reports could be refined for more detailed information Review collected by and hosted on G2.com.

Gitte K.

Global Service Manager

Enterprise (> 1000 emp.)

3/26/2026

"Easy Setup and Seamless Client Reviews with Clientshare"

5/5

What do you like best about Clientshare?

Easy to set up, integrates with my client contact processes, easy for a client to complete the reviews Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There are no downsides about Clientshare Review collected by and hosted on G2.com.

Verified User in Security and Investigations

Enterprise (> 1000 emp.)

10/28/2025

"Solution for Transparency and Accountability"

4.5/5

What do you like best about Clientshare?

What I appreciate most about Clientshare is how effectively it fosters transparency between our regional and account managers and their clients. It provides a clear structure for tracking performance and accountability for us internally in the business unit. Senior team get email notifications about chosen updates / feedback from clients without the need to login - this gives them a good insight of how the team is really doing, especially if clients leave feedback. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Securing consistent buy-in from clients to review and score performance remains a challenge but this would be a challenge with any platform. Currently, there's no way to respond directly to client and their feedback within the platform, which limits the visibility for real-time dialogue and audit trail - there was a recent introduction to add internal comments about steps taken which was seen as a positive improvement. More personal win would be to have the ability to independently export Excel or CSV data from our workspaces but we do get weekly communication from Clientshare team and Power BI integration in premium space. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/24/2026

"Transparent Platform with an Amazing Team!"

4.5/5

What do you like best about Clientshare?

Platform encourages transparency and the team are amazing to work with Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Having a client facing dashboard would be a big value add Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

9/5/2025

"Review Platform for Client Audits"

5/5

What do you like best about Clientshare?

Clientshare makes it simple to share audits and review meetings with as many stakeholders as required, ensuring visibility and access to the information at any time. We like that clients can give feedback easily in order to highlight and respond to any issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There is nothing to strongly dislike. The clientshare team always ask for feedback on improvements to the software and developments are constantly being made. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Clientshare helps us by providing a centralised platform for all audits and review meetings to be sent through. All feedback is received through the platform which can be easily accessed and referred back to. It is also great to see positive feedback that may not have otherwise been provided by clients, which can then be shared with the wider team and in the sales process. Review collected by and hosted on G2.com.

Hayley S.

Commercial Manager

Mid-Market (51-1000 emp.)

10/27/2025

"Effortlessly Customizable and User-Friendly Software"

5/5

What do you like best about Clientshare?

Easy, simple to use software that you can personalize each review to suit your client's needs. Any questions I've had Elle has been pro-active and responsive. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I don't have anything negative at the moment. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/16/2025

"Transforming how we engage with our customer"

5/5

What do you like best about Clientshare?

The tool has an intuitive design and easy to use, both for internal users and customers. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Some customizations not available, though Clientshare team is responsive to our feedback. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Last year, we introduced the Clientshare Pulse to our global team, transforming how we engaged with our customers for review and feedback. We transitioned from a cumbersome feedback system – filled with lengthy questionnaires, untimely responses, and overwhelming pages of feedback – to a streamlined, efficient process. Clientshare Pulse has transformed our feedback collection, making it effortless for both our internal users and customers. The tool's intuitive design simplifies everything, from creating and sending reviews to analyzing incoming scores and feedback. Our internal users have embraced this ease of use, and our customers appreciate the quick survey questions, comprehensive review materials, and seamless interaction with our leadership – all within a few quick clicks. Additionally, integrating Clientshare Pulse data and other internal data sets through PowerBI has elevated our customer satisfaction reporting to new heights, promising continued value and insights. We look forward to continuing our partnership with the Clientshare team to further enhance how we engage with our customers. Review collected by and hosted on G2.com.