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Clientshare demystifies the management and consequences of client feedback, allowing us to rapidly compare client relationships and produce action plans based on results. It brings accountability to the QBR process and helps me manage multiple clients across many teams with a single dashboard.
Working with so many client teams has it's challenges but I'm able to access incredible customer support from Ben and his team. either supporting me, or reaching out to the sector teams in my organisation and tailoring support for them making it simple for them to use in their BAU life. This has lead to increased usage across the organisation, many of whom access the platform at least weekly. Review collected by and hosted on G2.com.
Clientshare has highlighted the differences in cultures that exist within our client base. This manifests itself in what can be seen as a lack of engagement with some client teams. When in reality, it is just that the client doesn't respond to survey-type messages, preferring to pick up the phone. So, while not a criticism of Clientshare, it has highlighted that we have to use a multi-touch approach to managing our clients. Review collected by and hosted on G2.com.
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