Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Laurent M.

Strategic Key Account Manager

Enterprise (> 1000 emp.)

6/18/2025

"Good tool to review customer satisfaction"

4.5/5

What do you like best about Clientshare?

Easy to use. Good tool to get customer satisfaction insight. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Would like to be able to print the report and send detailed scoring via mail. Review collected by and hosted on G2.com.

Amanda W.

Client Services Director

Enterprise (> 1000 emp.)

3/18/2025

"Excellent platform for capturing and actioning client feedback"

4.5/5

What do you like best about Clientshare?

It is a user friendly and dynamic interface, with an intuitive dashboard for analytics. The team are supportive and collaborative in achieving shared goals Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There are often challenges getting new users set up as the platform sits in Clientshare environment Review collected by and hosted on G2.com.

Mike B.

Strategic Account Manager

Mid-Market (51-1000 emp.)

6/9/2025

"Great Experience with Clientshare - Pulse"

5/5

What do you like best about Clientshare?

Easy to use and the support team is amazing! Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Extra work but it's worth the time investment! Review collected by and hosted on G2.com.

Shane M.

Regional Manager

Small-Business (50 or fewer emp.)

1/28/2025

"Submitting a review"

5/5

What do you like best about Clientshare?

All the information and slides/meeting notes can be sent to more recipients, also knowing they have opened and read the message with an option to score the service. You can send a lot more on ClientShare than email and it is a lot more personal. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Spell check would be good in the text. Scoring seems a little harsh as 8 out of 10 is classed as a low score. Review collected by and hosted on G2.com.

Richard S.

SDM

Enterprise (> 1000 emp.)

2/19/2025

"Client Reviews - Xerox"

4.5/5

What do you like best about Clientshare?

East to use interface, great platform to share information with clients and I like that when you assigned actions it goes straight into your client's inbox. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I would like the platform to integrate better with other Xerox applications like the Hubs MI, QBR App and we need a UK hosting solution. Review collected by and hosted on G2.com.

Colleen D.

Manager, Sales Operations

Mid-Market (51-1000 emp.)

3/20/2025

"Successful Customer Reviews"

5/5

What do you like best about Clientshare?

We were able to capture the voice of the customer positive and negative and create proactive solutions. We were able to increase our engagement with our customers. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Don't see a downside the tool provided everything we needed to be successful. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

2/13/2025

"Great first impression of Clientshare & brilliant team!"

5/5

What do you like best about Clientshare?

Olivia and George have been incredibly helpful from the beginning, and I've enjoyed getting to know other team members through events such as the Clientshare Awards back in 2024. The platform simplifies the review process and I look forward to exploring the full range of features available in the coming months. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There aren't any real downsides - the only areas for improvement sit with DOC Cleaning at the moment to fully utilise the features available and ensure we're following up on any actions. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

3/21/2025

"Great product, great team and excellent support"

5/5

What do you like best about Clientshare?

The team at Client share are amazing and are always there to support and provide guidance.

Our clients have been able to see the benefits of its use and it has uncovered valuable insights. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Connecting SharePoint sites has been an area where we have been unable to progress. Review collected by and hosted on G2.com.

Rebecca S.

Regional Contract Director

Small-Business (50 or fewer emp.)

3/12/2025

"Clientshare review"

5/5

What do you like best about Clientshare?

Easy to use and navigate

Visual feedback from commissioners

Like the environmental support of planting trees when used Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Nothing to comment on easy to use and understand Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/25/2025

"Great support always provided, and really professional approach"

5/5

What do you like best about Clientshare?

Great tool to communicate with clients, and to obtain feedback. A great retention tool, support by a great team at Clientshare. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

No dislikes. Only challenge is helping clients realise what a great tool Clientshare is. They are really missing out if they are not using it. Review collected by and hosted on G2.com.