--- title: Clientshare Reviews meta_title: 'Clientshare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how Clientshare works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 96 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Clientshare Reviews **Vendor:** Clientshare **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 96 ## About Clientshare Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients. ## Clientshare Pros & Cons **What users like:** - Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. (12 reviews) - Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. (9 reviews) - Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. (8 reviews) - Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. (6 reviews) - Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. (5 reviews) - Users value the **ease of customer feedback collection** in Clientshare, enhancing stakeholder engagement and responsiveness. (4 reviews) - Customization (4 reviews) - Feedback Management (4 reviews) - Dashboard Usability (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. (2 reviews) - Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. (1 reviews) - Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. (1 reviews) - Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. (1 reviews) - Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. (1 reviews) - Users feel that the **lack of engagement visibility** from key decision makers hampers effective review management. (1 reviews) - Review Removal (1 reviews) - Users face **setup difficulties** due to challenges with onboarding new users within the Clientshare environment. (1 reviews) - Upload Issues (1 reviews) - [View Clientshare pricing details and edition comparison](https://www.g2.com/products/clientshare/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+09%3A35%3A16+-0500&secure%5Bsession_id%5D=f52718a8-066a-46e0-94aa-ed44af3269c2&secure%5Btoken%5D=bceb46d313c8856d32f54dd4c277d31f590205877bcb082bdf621eb28e757912&format=llm_user) ## Clientshare Integrations - [Microsoft 365 Copilot](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) ## Clientshare Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Clientshare Alternatives - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,716 reviews) - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,591 reviews)