Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/18/2019

"Relationship insights that I didn't realise were possible, thank you!"

5/5

What do you like best about Clientshare?

I initially wasn't sure how a tool such as Clientshare could provide the strategic insights we needed around our buyer relationships. However, we're just 6 months into using Clientshare and I have been blown away by not only its ability to provide us with an overview of ALL our relationships, but it's given us a space for our clients to proactively reach out to us, and for us to share insights with them. To top it off they had one of the best onboarding experiences I've ever had. Keep up the great work! Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Very tricky to think of something to go here. Whenever we have asked for something, be it a new feature or some additional help, they have jumped on it. The only downside is that some of the features are still in the pipeline. Review collected by and hosted on G2.com.

Sean A.

Onsite Recruitment Business Partner at William Hill on behalf of Lorien / onezeero

Staffing and Recruiting

Enterprise (> 1000 emp.)

11/19/2019

"Lorien - William Hill Client Share"

3/5

What do you like best about Clientshare?

Useful for sharing MI, Data and reports securely with client stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

We find it difficult at William Hill to increase our clientshare population. This is partly due to the fact they already have a number of internal media pages where updates are shared - yammer, slack, skype etc.. and see this as being a similar tool. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

11/21/2019

"Fantastic product to engage with my customers and oversee my team!"

5/5

What do you like best about Clientshare?

Clientshare gives me a true oversight of exactly what is happening across all of my accounts in my business. Provides me analytics of where I need to be concerned over my customers engagement as well as being able to oversee what my account team are doing! Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Nothing in particular that I don’t like. The analytics are brilliant, and with the addition of global analytics it’s making my life much easier. Would be helpful to have even more integrations, but the team at Clientshare tell me they are happening early next year. Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

11/21/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Clientshare is a simple and efficient product"

5/5

What do you like best about Clientshare?

I like how easy Clientshare is to use. Everything is easy to navigate and I can accomplish my aims with ease and in a short amount of time. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I have not come across anything that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Clientshare makes project management and business development simple and clear. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Clientshare helps to keep track of multiple projects running at the same time and the people involved. It also lets us visualise the business and help it develop. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/22/2019

"Managing my business relationships are so easy!"

4/5

What do you like best about Clientshare?

Clientshare gives our company a great personalised platform on which to effectively communicate key stakeholder information with our top clients. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Getting our customers on the platform can be a challenge. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/19/2019

"Great way to connect and share sensitive information"

5/5

What do you like best about Clientshare?

The team at Clientshare are always really helpful and respond quickly Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

There is nothing currently that I can think of which is negative Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

11/21/2019

"The easy to use online solution"

4.5/5

What do you like best about Clientshare?

Keeps all my files in one place which makes it easy to retrieve information. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

I haven't found any issues so far with Clientshare Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

11/21/2019

"GM Using it to communicate with client"

4.5/5

What do you like best about Clientshare?

Easy to use and Transparency make the platform ideal when communicating with a demanding client. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Getting the client involved at the start. Review collected by and hosted on G2.com.

Graham S.

Small-Business (50 or fewer emp.)

9/11/2018

"Amplifies your B2B engagement perfectly."

5/5

What do you like best about Clientshare?

Client Share allows us to communicate seamlessly using a variety of different media to both our members and prospects. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Very little but ability to tailor the interface further is always welcome. Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

The people in the team are entirely customer-focused to support and provide insight proactively with you as a customer. The product answers many of the questions required of a modern communications platform and new features such as the ability to upload video are highly beneficial to enhance customer / vendor / prospect relationships. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

We are able to demonstrate the business impact of our membership proposition easily to our core market in a way which our members are very comfortable with. The Client Share platform allows us to maintain a strong and consistent communication with our customers informing future business decisions. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Cleint Share"

5/5

What do you like best about Clientshare?

Client Share is one of the best tools I have used to share information, having been onsite with my client for a number of years, this tool has revolutionised the way I can communicate across the client, giving really time update & data to highlighting fantastic achievements and deliverables. Client Share has really revolutionised the way I can work with key stakeholders across the business and been a huge success with the client I work with. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Ways to remind that people have an invite pending, I can't email all of them and have to go through individually to send a new invite. Review collected by and hosted on G2.com.

Recommendations to others considering Clientshare:

Use it!!! Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Communication - this is key for the business I am in, so having a tool where I can update the client in real time is fantastic. Able to access Operational Data in one place and share it with relevant stakeholders. Also a tool to update any key achievements and able to get the business / stakeholders to participate through commentary. Review collected by and hosted on G2.com.