I like that Clientshare is easy to use and has good functions for sharing information with customers. It provides a single base for sharing and gathering customer feedback, which is really helpful. The initial setup was also very easy, which made starting with Clientshare smooth. Review collected by and hosted on G2.com.

The NPS scoring is an issue for us. If our customer can't provide a score, it defaults to a negative result because the system doesn't allow for a blank score. This affects our overall sector scoring negatively. I'd like it to have an N/A option so the absence of a score doesn't impact us negatively. Review collected by and hosted on G2.com.

User friendly platform, supportive, proactive and prompt Account Management. Review collected by and hosted on G2.com.

Clients can’t view all MBRs/QBRs in one place on the platform, which makes it harder to find and review everything. Also, if a client makes an error with scoring, the review has to be removed and then uploaded again. Review collected by and hosted on G2.com.

I like that the feedback score is tracked over time, rather than just capturing how things feel in the moment, because it gives a more accurate reflection of where you are. I also appreciate having a comments section, since it adds helpful context alongside the score. Review collected by and hosted on G2.com.

I haven’t had any pain points to date. It’s easy to use, and I’ve received good support from Elle. Review collected by and hosted on G2.com.

Standardised meeting formats, clean and simple to use / read, gives good overview of performance. Review collected by and hosted on G2.com.

I have no bad experiences of Clientshare from my use or my customers Review collected by and hosted on G2.com.

I like that clients can leave feedback, and that there’s a way to track scores over time. Review collected by and hosted on G2.com.

The tech isn't always 100% reliable, I have sometimes found it frustrating to complete Review collected by and hosted on G2.com.

I think Clientshare is a very unbiased platform that allows for honest feedback from clients, which is really important for us. It's quick and straightforward, which makes it easy to share important information after meetings. The platform's ease of setup is impressive, being very easy and straightforward to get started with. I've also seen good results from using it. Review collected by and hosted on G2.com.

Probably the only thing that has been mentioned are the reminders. We've had to turn them off for clients because getting an email reminding them to review the information isn't a great experience. But apart from that, I think it's pretty straightforward. Review collected by and hosted on G2.com.

I like using Clientshare as it shows me how my clients really rate our business reviews and it captures all the documents in one place. Review collected by and hosted on G2.com.

I Don't really have any dislikes about clientshare. Review collected by and hosted on G2.com.

It’s easy to use, and it keeps all client-shared information stored in one place, which makes it simple to find when needed. Review collected by and hosted on G2.com.

I don’t see any downsides. I think the software is very good. Review collected by and hosted on G2.com.

The honesty that can be displayed by the client, without fear of holding back Review collected by and hosted on G2.com.

I dislike that you cannot "favourite" a client and have that as the main dashboard Review collected by and hosted on G2.com.

I like the platform’s visibility, everyone can access it, and monthly packs can be uploaded for all to see. It also makes it easy to spot trends, for example whether scores are improving over time etc Review collected by and hosted on G2.com.

It would be good if the platform could automatically alert us when needed, for example, if a review hasn’t been sent in a certain number of days, or if a contract’s scores have been gradually decreasing over a period of time. Review collected by and hosted on G2.com.