Clientshare Reviews & Product Details

Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.

Seller

Clientshare

Discussions

Clientshare Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Spanish, Turkish

Solution Type

Best-of-Breed

Overview by

James Ward (MD | Clientshare | Client Relationships. Fixed.)

Used by Guidant Group and 2 others

Beta

Pricing

Pricing provided by Clientshare.

Lite

Starting at £1,000.00

Per Month

View More Pricing Information

Clientshare Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Clientshare, and what problem is it built to solve?

Clientshare is a business reviews platform for B2B enterprise suppliers. It helps account teams run consistent quarterly business reviews, gather customer feedback, identify account risk, and find opportunities to retain and grow customers.

What languages does Clientshare support?

Clientshare supports 8 languages: English, French, German, Italian, Japanese, Portuguese, Spanish, and Turkish.

What company sizes and industries is Clientshare the best fit for?

Clientshare appears most relevant to teams in mid-market and enterprise organizations, with reviewers also coming from several service-oriented industries. The strongest clusters include:

Company size — Enterprise: Teams with more than 1,000 employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Industries: Facilities services, hospitality, food and beverages, information technology and services, staffing and recruiting, and logistics and supply chain.

How long does it take to implement Clientshare across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported range. Some teams get started sooner, while others report a longer rollout.

What customer support options does Clientshare provide, and how do users find the overall support experience?

Clientshare users describe the support experience as responsive, knowledgeable, proactive, and helpful during onboarding as well as day-to-day use. Support is often valued for guidance on setup, adoption, and tailoring the platform to team needs.

What features or capabilities could make Clientshare even more useful?

Clientshare could be more useful with greater flexibility in how teams tailor reviews and manage follow-up. Recurring improvement ideas include:

More review flexibility: Allow additional questions and more options to customize review layouts and scoring.
Stronger reporting tools: Make it easier to export, print, and explore detailed reports and results.
More automation and alerts: Support scheduled reviews and notifications about overdue reviews, declining scores, and completed actions.
Richer client feedback workflows: Make it possible to respond directly to client feedback and view reviews and account information together more easily.

G2 reviews are authentic and verified.

Here's how.

Verified User in Warehousing

Mid-Market (51-1000 emp.)

2/5/2025

"Clientshare + Seko"

4.5/5

What do you like best about Clientshare?

Within seconds I have a true feel of our clients perception of Seko, promotes engagement and a strategic partnership. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

In essence not really a dislike, but making sure our clients always score is important to get the best overall view. Elle (Clientshare) has recently shared some top tips to help this improve. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

3/18/2025

"Great year working with Clientshare"

5/5

What do you like best about Clientshare?

The Clientshare team are incredibly keen to assist, offering efficient customer support during integration as well day-to-day use. The software is simple to use and well-written. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

N/A - No negatives regarding Clientshare or the Clientshare Team Review collected by and hosted on G2.com.

nicola g.

Business unit leader

Mid-Market (51-1000 emp.)

2/6/2025

"easy to use and provides good insight"

3.5/5

What do you like best about Clientshare?

its easy to upload and to navigate, the information given back allows the business to see how satified the client is and allows them easy access to high management when there are issues. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

the only thing is the look of the platform. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

2/13/2025

"Its a great platform that is easily accessible and easy to use."

4/5

What do you like best about Clientshare?

Its easy to use

You can choose who receives the pack Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

My clients have to give a score each time - but this has been escalated as it seems to be a system error Review collected by and hosted on G2.com.

Jamie B.

Financial Director

Enterprise (> 1000 emp.)

9/11/2024

"Easy to use platform and excellent customer engagement"

5/5

What do you like best about Clientshare?

The ability for senior management to monitor to content and frequency of reviews being sent to clients and analyse customer sentiment Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Currently reviews are initiated by account manager but it would be nice if pre-defined schedules can be set and reported upon. (i.e. client must receive 1 review per calendar month) Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

12/11/2024

"Easy to use dashboard"

4.5/5

What do you like best about Clientshare?

Simple questions and rating system enables easy engagement. I use it differently to my colleagues, but it works really well. Great support. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

My business case is slightly different, but looking forward to some tweaks that are coming down the line where I can set automatic reviews and not have to upload an attachment everytime. Review collected by and hosted on G2.com.

Paul E.

CEO

Enterprise (> 1000 emp.)

11/14/2024

"We have used Clientshare over the last 6yrs and it has been a key part of our journey"

4.5/5

What do you like best about Clientshare?

Agility, responsiveness and willingness to mould their service around our needs. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

It is more of a comment internally but gaining client adoption is always a key part of the development pathway. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

8/5/2024

"Little feedback received and often not fully understood by clients providing feedback."

3/5

What do you like best about Clientshare?

Ability for clients to give open feedback without having to do so to their account manager. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Scoring not understood and often marked down as they did not want to give 100% resulting in follow ups that were not needed. Review collected by and hosted on G2.com.

Ian H.

Transition Director

Enterprise (> 1000 emp.)

1/30/2023

"First Time user"

4/5

What do you like best about Clientshare?

Using Client Share gives you an opportunity to gain client feedback immediately. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

Often the emails to the client go straight to Junk Review collected by and hosted on G2.com.

Kelly P.

Enterprise (> 1000 emp.)

6/20/2022

"Excellent platform to support building client relationships"

5/5

What do you like best about Clientshare?

Provides excellent customer experience for our clients. We are able to share 'in our own words' to get clear messages across and to a wider audience. Being able to identify who is engaged by seeing the clients who actively use/view and being able to target those who don't. No file limit size - huge plus when the client can't accept large files via email. Category reminders for posts to share each month. Review collected by and hosted on G2.com.

What do you dislike about Clientshare?

If a customer doesn't accept the invitation, a reminder is sent. Some of our customers either haven't had a reminder or ignore them. We then don't get any notification that this hasn't been accepted and need to keep checking. Review collected by and hosted on G2.com.

What problems is Clientshare solving and how is that benefiting you?

Reaching a wider audience is important. Sharing the message we want the recipient to receive is difficult when filtering through 'central' clients we work with to reach a wider audience. Being able to do this has won additional revenue across multiple locations, when we're able to demonstrate trials, innovations and share good news across the client's business. Being able to upload videos and share files is beneficial when demonstrating great work. Review collected by and hosted on G2.com.