--- title: Clientshare Reviews meta_title: 'Clientshare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how Clientshare works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 97 scale: '5' date_modified: '2026-08-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Clientshare Reviews **Vendor:** Clientshare **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 97 ## About Clientshare Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients. ## Clientshare Pros & Cons **What users like:** - Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. (12 reviews) - Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. (9 reviews) - Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. (8 reviews) - Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. (6 reviews) - Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. (5 reviews) - Users value the **ease of customer feedback collection** in Clientshare, enhancing stakeholder engagement and responsiveness. (4 reviews) - Customization (4 reviews) - Feedback Management (4 reviews) - Dashboard Usability (3 reviews) - Reporting (3 reviews) **What users dislike:** - Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. (2 reviews) - Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. (1 reviews) - Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. (1 reviews) - Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. (1 reviews) - Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. (1 reviews) - Users feel that the **lack of engagement visibility** from key decision makers hampers effective review management. (1 reviews) - Review Removal (1 reviews) - Users face **setup difficulties** due to challenges with onboarding new users within the Clientshare environment. (1 reviews) - Upload Issues (1 reviews) ## Clientshare Reviews ### 1. Little feedback recieved and often not fully understood by clients providing feedback. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Clientshare?** Ability for cleints to give open feedback without having to do so to their account manager. **What do you dislike about Clientshare?** Scoring not understood and often marked down as they did not want to give 100% resulting in follow ups that were not needed. **What problems is Clientshare solving and how is that benefiting you?** Transparency in cleint feedback. ### 2. Client Acceptance **Rating:** 2.5/5.0 stars **Reviewed by:** Mark M. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Clientshare?** Clientshare allows me to publish specialized reports to key individuals within Crown Castle. I also like the published Power BI results that help prepare for Quarterly Buisiness Reviews. **What do you dislike about Clientshare?** I don't have any specific dislikes, but a QRG would be helpful when changes to the application are launched. **What problems is Clientshare solving and how is that benefiting you?** QBR prep represents the most helpful aspect regarding my use of Clientshare ### 3. Tool for NPI and Customer Reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Clientshare?** Free trial without credit card is helpful. I was able to create and get the details for NPI and customer reviews quite easily. Metrics view with graphs helps in visualizing the content. **What do you dislike about Clientshare?** There is no online help nor a quick guide on how to use the tool. It is not intuitive to use without "how to guides with some real examples". **What problems is Clientshare solving and how is that benefiting you?** A tool for NPI and Customer Satisfaction Comments and Ratings ### 4. Lorien - William Hill Client Share **Rating:** 3.0/5.0 stars **Reviewed by:** Sean A. | Onsite Recruitment Business Partner at William Hill on behalf of Lorien / onezeero , Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Clientshare?** Useful for sharing MI, Data and reports securely with client stakeholders. **What do you dislike about Clientshare?** We find it difficult at William Hill to increase our clientshare population. This is partly due to the fact they already have a number of internal media pages where updates are shared - yammer, slack, skype etc.. and see this as being a similar tool. **What problems is Clientshare solving and how is that benefiting you?** We use it weekly to provide reports to specific stakeholder groups at William Hill. The stakeholders who use it to view reports find it really useful and easy to use, also means we don't have to password protect documents. - [View Clientshare pricing details and edition comparison](https://www.g2.com/products/clientshare/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+20%3A22%3A22+-0500&secure%5Bsession_id%5D=03cedbe7-d802-4fb2-9e6d-a1d78504c4ed&secure%5Btoken%5D=7af25ac1a6bcf07ec600507f8c0d12aebb2894bcbc9c3974ac4202a04fe414d3&format=llm_user) ## Clientshare Integrations - [Microsoft 365 Copilot](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) ## Clientshare Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Clientshare Alternatives - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,719 reviews) - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,594 reviews)