1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [ClearFeed Discussions](https://www.g2.com/products/clearfeed/discuss) [ ![ClearFeed](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6b9dffc649ce2c3f5e12ffed254cf5aa/clearfeed.png "ClearFeed") ](/products/clearfeed/reviews) # ClearFeed Discussions ClearFeed is a Helpdesk Platform that unifies customer and internal support across Slack, MS Teams, Email, Web Chat, Customer Portal, Telegram and Discord into a single triage and ticketing system. It is built for Slack-native Teams and uses custom AI Agents to auto-resolve queries, automate workflows. ClearFeed integrates with 30+ ticketing, IT, and knowledge tools - including Zendesk, Jira, ClickUp, Linear, HubSpot, Google Drive, Confluence, Notion, Okta and many more. ClearFeed is used by B2B technology companies and internal IT/HR/DevOps teams to manage support 5x faster directly inside Slack. --- Customers worldwide use ClearFeed for use cases such as: - Omnichannel Customer Support across Email, Slack, Teams, Discord, Telegram, Web Chat etc. A Standalone Support Platform meant to bring customer conversations from all channels together for Support teams. - Providing Premium Support on Slack and Teams in B2B Technology firms. Companies can integrate their existing Support Platforms (like Zendesk, HubSpot ServiceHub, Salesforce ServiceCloud, Freshdesk, Intercom, ClickUp and others). - IT and Internal Helpdesks for Slack-Native Teams with AI Agents to automatically answer questions using knowledge from Confluence, Notion, Google Drive and more - and resolve by taking actions in Okta, JumpCloud, AssetPanda and other tools. - HR Ticketing for Slack-Native Teams with AI Agents to automatically answer questions, create tickets privately in Slack and route to appropriate teams. - Operations / DevOps Helpdesks for Engineering/DevOps/Sales teams to keep track of issues posted in Slack and link with tasks in Jira, ClickUp, GitHub, Asana etc. Key Features - OmniChannel Support: Create tickets from Email, Web Chat, Support Portal, Slack, MS Teams, Discord and Telegram. - Triage Channels in Slack: Reply to messages across hundreds of customer Slack and Teams channels, Email and Web Chat, and collaborate privately - all from a single Triage channel in Slack. - AI-Agents for Automated Ticket Resolution: AI-powered virtual agents that auto-resolve common queries, suggest answers based on 20+ knowledge sources (Confluence, Google Docs, Notion, Websites and more), take automated actions in Enterprise tools and auto-tag and categorize tickets. - SLA Tracking & Alerts: Set custom business hours, schedules, and SLA policies by Collection (group of Slack channels), with real-time AI-powered alerts for response time delays and breach prevention. - Powerful Automations Framework: Create Automations on ticket updates, combining with AI categorizations, actions in connected tools like Okta, and Approval Workflows. - Comprehensive Integrations: Seamless two-way synchronization and Forms integration with external task management and ticketing systems - updates in Slack and external platforms stay in perfect sync. - Forms & Fields: Ticket Creation Forms in Slack to create Tickets in ClearFeed or Zendesk, ClickUp, Linear etc. - Service Metrics & Reporting: Comprehensive dashboard with insights on request volume, First Response Time, Closure Time, SLA breaches, and performance trends broken down by customer, issue type and priority. - Announcements: Broadcast messages with attachments across groups of customer Slack channels at scheduled times and track replies and reactions centrally. - Advanced Ticket Management Functionality like Round-Robin assignment policies, Rotations and Observers for Tickets. Integrations - ClearFeed connects with 30+ Ticketing/Task Management systems, Knowledge Sources, and Enterprise IT/HR Systems. Here’s a partial list: - Ticketing Systems: Zendesk, Intercom, Freshdesk, HubSpot Service Hub and Salesforce Service Cloud. - Project Management & Tracking: Jira Software, Linear, ClickUp, Asana and GitHub. - Knowledge Bases: Confluence, Notion, Google Docs, GitHub, Guru, Coda, Zendesk, Intercom, Salesforce KBs and many more. - CRM & Business Tools: HubSpot CRM, Salesforce CRM and Okta. - APIs & Webhooks: ClearFeed API for programmatic ticket creation, webhooks to trigger external actions, and Events API for real-time data retrieval and custom reporting. - MCP: Remote MCP Server and Connector for Claude. Compliance & Security - SOC 2 Type 2 Compliant: Certified since August 2022 with enterprise-grade security controls. - GDPR and HIPAA compliant: DPA available. - SSO/SAML: Enterprise plan supports Single Sign-On for secure identity management. - US and EU Data Residency ## Be the first to start the conversation Get answers from real professionals in the G2 community.