ClearFeed Features

As reported in 75 ClearFeed reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 79 ClearFeed reviews.

Based on 80 ClearFeed reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 80 ClearFeed reviews. Integrates with other customer service software to improve support and enhance functionality

As reported in 82 ClearFeed reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 79 ClearFeed reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket This feature was mentioned in 84 ClearFeed reviews.

As reported in 83 ClearFeed reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 86 ClearFeed reviews.

Based on 83 ClearFeed reviews. Respond to common requests with standard reply

As reported in 80 ClearFeed reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 79 ClearFeed reviews.

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 82 ClearFeed reviews.

Based on 73 ClearFeed reviews. Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 76 reviewers of ClearFeed have provided feedback on this feature.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 73 reviewers of ClearFeed have provided feedback on this feature.

As reported in 76 ClearFeed reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 68 reviewers of ClearFeed have provided feedback on this feature.

As reported in 63 ClearFeed reviews. Make and receive calls directly in the application. Track and record calls for analysis.

As reported in 58 ClearFeed reviews. Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user. 59 reviewers of ClearFeed have provided feedback on this feature.

Notifies the IT team when a ticket needs action. This feature was mentioned in 59 ClearFeed reviews.

Provides a forum for answers to common questions. This feature was mentioned in 54 ClearFeed reviews.

As reported in 54 ClearFeed reviews. Integrates knowledge base articles into a ticket.

Based on 55 ClearFeed reviews. Displays important metrics relating to performance.

As reported in 54 ClearFeed reviews. Tracks time worked on a ticket.

As reported in 52 ClearFeed reviews. Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device. 54 reviewers of ClearFeed have provided feedback on this feature.

As reported in 57 ClearFeed reviews. Enables employees to view the status of their tickets.

Provides a directory of all users within an organization. This feature was mentioned in 52 ClearFeed reviews.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 55 ClearFeed reviews.

As reported in 42 ClearFeed reviews. Allows users to generate text based on a text prompt.

As reported in 41 ClearFeed reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting