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Compare ClearFeed and Pylon 
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At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
$59.00 1 Seats Per Month
ClearFeed
Star Rating
(144)4.6 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 ClearFeed Unit Per Month
Browse all 3 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClearFeed excels in its ticket creation user experience with a score of 9.2, while Pylon shines even brighter at 9.8, making it easier for teams to manage incoming requests efficiently.
- Reviewers mention that Pylon's SLA Management feature is particularly strong, scoring 9.8, compared to ClearFeed's 8.4, indicating that Pylon provides better tools for ensuring timely responses to customer inquiries.
- G2 users highlight that Pylon's multi-channel coverage is rated at 9.6, which is significantly higher than ClearFeed's score, suggesting that Pylon offers a more comprehensive approach to customer engagement across various platforms.
- Users on G2 appreciate ClearFeed's strong performance in ticket collaboration with a score of 9.0, but Pylon outperforms it with a score of 9.7, indicating a more robust collaborative environment for teams.
- Reviewers say that Pylon's integration capabilities are rated at 9.5, which is higher than ClearFeed's 8.9, suggesting that Pylon offers more seamless connections with other tools and platforms, enhancing overall workflow.
- Users report that while both products have strong support quality, Pylon's score of 9.7 slightly edges out ClearFeed's 9.4, indicating a more responsive and helpful support team for users facing issues.
Pricing
Entry-Level Pricing
ClearFeed
Free Tier
$0.00
1 ClearFeed Unit Per Month
- 10 Slack Channels, 80 Requests / Month
- Unlimited Agents
- Slack Native Request Management
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
ClearFeed
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.7
129
9.4
45
Ease of Use
8.9
135
9.6
48
Ease of Setup
9.0
112
8.9
34
Ease of Admin
9.0
85
9.4
12
Quality of Support
9.3
115
9.6
44
Has the product been a good partner in doing business?
9.5
83
9.5
13
Product Direction (% positive)
9.6
134
9.7
46
Features by Category
Ticket and Case Management
9.0
84
9.8
26
8.8
83
9.8
26
8.5
86
9.7
25
8.1
83
9.4
22
8.2
80
9.8
23
8.4
79
9.6
20
8.8
82
9.7
20
7.7
73
9.4
19
Generative AI
6.9
42
8.9
14
7.0
41
8.9
14
Agentic AI - Help Desk
4.4
6
Not enough data
6.7
6
Not enough data
5.3
6
Not enough data
Communication Channels
7.8
76
9.5
21
7.6
73
9.4
21
8.4
76
9.8
19
6.5
68
9.1
15
6.2
63
Feature Not Available
Platform
7.6
75
7.1
25
7.1
79
8.3
24
8.3
80
8.7
25
8.8
80
9.3
27
8.1
82
9.1
27
8.1
79
9.3
26
Channels
Not enough data
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Design
Not enough data
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Generative AI
Not enough data
6.4
12
Not enough data
6.5
12
Conversational Platform
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Support Automation
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Generative AI
Not enough data
6.3
10
Not enough data
6.5
10
Generative AI
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
7.9
11
Communication
Not enough data
8.9
18
Not enough data
9.4
17
Not enough data
8.8
15
Not enough data
9.8
17
Not enough data
9.0
15
Internal Use
7.1
79
8.3
24
Not enough data
9.9
16
Not enough data
8.3
14
Not enough data
9.6
15
Not enough data
9.7
16
Not enough data
9.6
15
Incident Management
8.6
58
Not enough data
8.5
59
Not enough data
8.8
59
Not enough data
7.4
54
Not enough data
7.7
54
Not enough data
Reporting
7.9
55
Not enough data
7.7
54
Not enough data
7.2
52
Not enough data
Access & Usability
7.3
54
Not enough data
8.5
57
Not enough data
7.6
52
Not enough data
8.8
55
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClearFeed and Pylon are categorized as Help Desk
Reviews
Reviewers' Company Size
ClearFeed
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
41.3%
Information Technology and Services
16.1%
Marketing and Advertising
6.3%
Computer Games
4.2%
Computer & Network Security
4.2%
Other
28.0%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
ClearFeed has no discussions with answers
Pylon has no discussions with answers
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