--- title: ClearFeed Reviews meta_title: 'ClearFeed Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 160 reviews by the users' company size, role or industry to find out how ClearFeed works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 160 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClearFeed Reviews **Vendor:** ClearFeed **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 160 ## About ClearFeed ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click. ## ClearFeed Pros & Cons **What users like:** - Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests. (23 reviews) - Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features. (22 reviews) - Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching. (19 reviews) - Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions. (13 reviews) - Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively. (11 reviews) - Helpful (11 reviews) - Users value the **quick response times** of ClearFeed, greatly enhancing their customer support operations and efficiency. (9 reviews) - Alert Notifications (8 reviews) - Efficiency (8 reviews) - AI Integration (7 reviews) **What users dislike:** - Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow. (9 reviews) - Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed. (6 reviews) - Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels. (5 reviews) - Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness. (5 reviews) - Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed. (4 reviews) - Users note the **limited functionality** of ClearFeed, finding it less intuitive and lacking robust workflows compared to alternatives. (3 reviews) - Notification Issues (3 reviews) - Users find the **clunky interface** of ClearFeed confusing, impacting their overall experience and productivity. (2 reviews) - Editing Limitations (2 reviews) - Limited Automation (2 reviews) ## ClearFeed Reviews ### 1. Seamless Slack Integration, Fast Support, and a Simple, Reliable UI **Rating:** 5.0/5.0 stars **Reviewed by:** Jay B. | Senior Account Specialist - Training & Development Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about ClearFeed?** Integration with slack is key to our daily work flow and that's critical. In terms of handling tickets, having clear insight into interactions is key. UI/UX is user friendly and fairly simple. With regards to performance it is quick and efficient. I have yet to see it down. We're always looking to save money rather than use high priced systems so as it stands the pricing is satisfactory. Setting up the service was easy and the support we receive is fast. Unfortunately, I myself haven't used the AI/intellgience features. **What do you dislike about ClearFeed?** The filters section can use refinement. Since I carry admin for some channels I'm not always to separate data from tickets I have created and tickets that have been assigned to me. Perhaps the AI/Intelligence could me support this in the future but I would have to read up more on it. Also, when filing tickets in Slack, I'm not able to view other windows. Not sure if this could be addressed in the future. **What problems is ClearFeed solving and how is that benefiting you?** I addressed this before, mainly with ticketing within different silos of the company. ### 2. Simplifying Internal Issue Tracking, RCA & Ownership **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha S. | Sr. Regional Technical Account Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about ClearFeed?** We have been using ClearFeed for a few years now, mainly for internal support and managing requests through Slack. Over time, the product has improved quite a bit, especially when it comes to notifications and overall tracking. One thing that stands out is how much easier to keep track of issues across different channels. Earlier things would often get lost in Slack threads, but now there is much better visibility into status, ownership, and response timelines. **What do you dislike about ClearFeed?** We struggled a bit when we explored using ClearFeed beyond internal workflows, specifically as a customer-facing support tool. For our setup, the Slack dependency became a challenge since our external support doesn't use Slack. **What problems is ClearFeed solving and how is that benefiting you?** For our internal support use cases, ClearFeed has been quite helpful. It brings structure to what would otherwise be scattered Slack conversations. Now we can track issues more clearly, assign ownership, and ensure nothing breaks internally. It's especially helpful when multiple teams are involved, and you need visibility into everything. **Official Response from Ankit Jain:** > Thanks for your feedback Sneha. ### 3. My Experience of using ClearFeed **Rating:** 4.5/5.0 stars **Reviewed by:** Arun S. | SDE 2, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2024 **What do you like best about ClearFeed?** 1. It seamlessly converts Slack conversations into trackable support tickets. 2. It helps me manage customer requests without having to leave Slack. 3. The AI suggestions make it faster to respond to queries. 4. It integrates smoothly with tools like Jira and other support systems. 5. It improves visibility by providing useful support metrics and tracking. **What do you dislike about ClearFeed?** Initial setup and configuration can take a bit of time, and some of the more advanced features may feel complex for new users. I also think the customization options for workflows and automation could be improved, and the analytics and reporting tools could provide more detailed insights. **What problems is ClearFeed solving and how is that benefiting you?** 1. Prevents request loss in chat by converting Slack / Teams conversations into structured tickets, so important issues don’t get missed. 2. Adds ownership and accountability by automatically assigning requests and tracking status, which reduces confusion about who should respond. 3. Improves response and resolution time with SLA tracking and reminders that help teams act faster on pending queries. 4. Provides visibility and analytics by giving managers insight into workload, performance, and bottlenecks. 5. Reduces context switching by integrating with helpdesk and engineering tools, so teams can manage support without leaving chat. 6. Scales chat-based support by helping growing teams handle higher support volume in an organized, measurable way. ### 4. Clearfeed Is Essential for Busy Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lester M. | Head of Support, Processes and Standards, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** My team manages posts across more than 50 customer channels, and keeping on top of questions and discussions can easily become a full-time job. With Clearfeed, we can instantly see what needs a response and what’s just noise. But the real game-changer is the automation. Tasks that previously had to be configured individually for each customer are now applied automatically when a customer is assigned to a collection. That alone saves us a huge amount of time. **What do you dislike about ClearFeed?** To be honest, there is nothing I don't like at the moment, I don't think I could take it away from my team if I tried. If I had to be picky, I'd love to see a richer reporting engine to satisfy requests for customer insights on Slack. But I'm sure it will come **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed simplifies our support processes and makes it easy for us to keep on track with what customers are really asking. It genuinely saves us time by reducing all those manual automation steps and provides us with a single triage queue to manage incoming requests. Its like an inbox for Slack. Now we use it a lot and start to wish for features like applying a Canvas to a channel ### 5. Easy to Use, All-in-One Visibility with Powerful AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** I love how easy it is to use. It’s made my People Ops team more effective and helped us cut down on administrative time across various Slack threads. We now have everything in one place, with better visibility into what each of us is working on. My favorite feature is the AI capabilities. I also really appreciate how quickly you implement improvements, enhance existing functionality, and take feedback on product features. **What do you dislike about ClearFeed?** My only feedback is that when someone replies to a ticket in Slack that originated from an external email, I wish we could edit or delete the email that gets sent out. There are times when we need to revise or remove our replies, but because the system automatically emails the person who submitted the ticket, we can’t take it back once it’s been sent. **What problems is ClearFeed solving and how is that benefiting you?** It gives us clear visibility into multiple ongoing projects, initiatives, and employee relations. It also helps us get time back by using AI to respond to repetitive tickets, so we can focus more on higher-priority work. ### 6. Effortless Communication with ClearFeed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ClearFeed?** We've been using ClearFeed for our customer support integration, and it's been a game-changer! The platform seamlessly connects Zendesk with our Slack channels, making it incredibly easy for our support team to stay on top of customer requests without missing a beat. The real-time notifications and smart automation features save us so much time and effort, allowing us to focus on delivering the best possible customer experience. The customer support from ClearFeed has been outstanding as well. They're responsive, attentive, and eager to help, making sure we get the most out of the platform. If you're looking for a solution to bridge the gap between customer communication and your internal workflows, I highly recommend ClearFeed. It’s been a fantastic addition to our toolkit and has significantly improved our response times and team efficiency. **What do you dislike about ClearFeed?** Based on the feedback from our customers, AI-generated answers may take a while to become useful and accurate, but it's super nice to have them for internal training purposes. **What problems is ClearFeed solving and how is that benefiting you?** Connecting our customers request and converting some of them to Zendesk external tickets or Jira internal tickets. ### 7. Clearfeed Makes Internal Issue Tracking and Ownership Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Mani M. | Regional Technical Acccount Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** When it comes to handling and routing internal issues, Clearfeed feels like the best tool for the job because it makes it easy to track each issue’s status. It also helps ensure issues are addressed promptly by clearly establishing ownership. **What do you dislike about ClearFeed?** As a Support CRM, it currently depends heavily on Slack, which may not be the right fit for everyone. **What problems is ClearFeed solving and how is that benefiting you?** We raise and resolve multiple issues on Slack across different channels, and Clearfeed comes into the picture here by helping segregate those issues and track them easily for all stakeholders. ### 8. Easy cross-channel request tracking in a single dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about ClearFeed?** It makes it easy to track open requests across different channels, such as Slack, Teams, email, and more, from a single web dashboard. **What do you dislike about ClearFeed?** There are some limitations on which channels can be included, for example, external organizations in Teams, but these constraints come from the corresponding apps rather than from this product. **What problems is ClearFeed solving and how is that benefiting you?** It helps in keeping track of open requests across different channels like Slack, Teams, email, and more. ### 9. Auto-Organizes Team Conversations Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah H. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** It auto-organizes for our team without having to track or tag important conversations and slack threads **What do you dislike about ClearFeed?** Sometimes the extra channels make it hard to know what is internal and external so you have to double check constantly you've responded in the correct thread **What problems is ClearFeed solving and how is that benefiting you?** We have many workstreams internally and externally with customers that we need to manage -- clearfeed makes it so we can track and resolve and keep on top of it all without it consuming all of our time. ### 10. Great tool for Slack support! **Rating:** 5.0/5.0 stars **Reviewed by:** Rithvik H. | Senior account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about ClearFeed?** Great tool for slack support. Havent faced a challenge so far. Ease of use & tracking. **What do you dislike about ClearFeed?** They can support integrations with other tools as well. It would help to have a unified system for our support process. **What problems is ClearFeed solving and how is that benefiting you?** We use clearfeed as a ticketing tool for our premium slack support. ### 11. Easy Way to Track Support Requests and Reduce Context Switching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** As a software engineer, it helps me to keep track of open support request and better manage context switching. I feel it's very easy to use and is something that integrates into our day-to-day as a SaaS company. **What do you dislike about ClearFeed?** Couldn't find anything I dislike in the past year or so using it. I am only a user in terms of receiving notifications/communications and do not have input on integration or more extensive features. **What problems is ClearFeed solving and how is that benefiting you?** Manage context switching as a developer needing to keep track of a lot of open issues and requests. Have the ability to more easily have a complete trail of all that was done in regards to something. ### 12. Clearfeed Makes Slack Ticketing Seamless and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ClearFeed?** Clearfeed made it extremely easy for us to link our ticketing system to our customers in slack. The UI is super easy to use - I am not a developer, by any stretch, but was able to effectively be the Admin for this tool and easily add/remove slack channels. Our teams can meet our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. **What do you dislike about ClearFeed?** Honestly, nothing - easy to use tool that accomplishes our objective of meeting our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. **What problems is ClearFeed solving and how is that benefiting you?** Our teams can meet our customers where they prefer (Slack), while we keep everything streamlined and scalable in our ticketing system. ### 13. Amazing tool to keep track of slack interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchit J. | Senior Program Manager - Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** The dashboard helps in tracking the inflow of tickets in a realtime manner **What do you dislike about ClearFeed?** Custmization options can be increased in terms of reactions driven actions **What problems is ClearFeed solving and how is that benefiting you?** The business teams were raising requests on Slack. Support teams bandwidth was going into resolving those but it was not getting counted in their efforts. Clearfeed linked those request to Zendesk and brought visibility ### 14. Solves a Key Problem Brilliantly **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin P. | Senior Revops, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** the problem it solves is great, we have used it extensively **What do you dislike about ClearFeed?** the ui is too hard to understand , feel like a lot of improvement needed **What problems is ClearFeed solving and how is that benefiting you?** the problem is to track slack conversations and it exactly does what we wanted ### 15. Great Slack Support via Zendesk with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ClearFeed?** Great solution for Slack support via Zendesk. Great Support. **What do you dislike about ClearFeed?** A bit complex to adjust the triggers to our way we implement Zendesk statuses. **What problems is ClearFeed solving and how is that benefiting you?** Zendesk doesn't offer a way to support customers on ### 16. would love to learn more from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam K. | analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about ClearFeed?** everything there is to offer about the sofware **What do you dislike about ClearFeed?** nothing yet as i need to discover more about it **What problems is ClearFeed solving and how is that benefiting you?** none ### 17. Great tool to help with the triage of bugs **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell K. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about ClearFeed?** Its got a great UI thats easy to filter. **What do you dislike about ClearFeed?** Im not sure if it is our configuration, but it would be good to get some automated updates on the ticket status **What problems is ClearFeed solving and how is that benefiting you?** It helps us with initial triage of bugs raised internally, before qualifying bugs can be promoted to jira ### 18. Extremely satisfied - small room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Kerry S. | Head of Tech upport, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** ClearFeed is an excellent tool for managing support requests, offering an intuitive interface that feels very similar to Halp, which we previously used. It’s incredibly easy to integrate and works seamlessly within our workflow. One of its standout features is the super-fast customer support available directly through Slack, making issue resolution quick and efficient. Overall, it’s a great replacement for Halp and a highly reliable solution. **What do you dislike about ClearFeed?** One drawback of ClearFeed is that it doesn’t allow simultaneous use of both manual ticket creation via emoji reactions and automatic ticket creation from a simple Slack post in a synced channel. Having to choose between these two options limits flexibility and can be inconvenient depending on the workflow. **What problems is ClearFeed solving and how is that benefiting you?** We have ClearFeed synced with Jira, allowing tickets to be automatically created and updated. This helps us efficiently track our work volume as we receive support requests, ensuring better organization and visibility into our team's workload. ### 19. Workflow Efficiency Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Dan L. | Associate Athletics Director, Facilities and Capital Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** ClearFeed integrates seamlessly with our main communication application, Slack. This allows us to take real time messages and turn them into a work order with the click of one button. We then handle every touch of the request, from building manager, maintenance manager and technician through this one system. It's seamless and allows everyone visibility and transparency with where we are. It has really streamlined our process. **What do you dislike about ClearFeed?** We are challenged with our inability to edit a ClearFeed request once it is entered. Whether there is a typo or no photo attached, it seems like our only option to edit it is to delete it completely and start again. Not a huge issue but it's an extra step if we aren't perfectly descriptive with our initial request. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed streamlines our work order system for our maintenance division. It benefits us by giving visibility to everyone involved in the work order as to where we are in real time. It also has organized our tickets and allows our maintenance manager to comment, assign and close out tickets much more quickly. ### 20. Easy to Use, Quick to Implement, and Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ClearFeed?** Ease of Use Ease of Implementation Customer Support Ease of Integration **What do you dislike about ClearFeed?** The responses are sometimes quick, but they don’t always show deep thinking or strong reasoning. **What problems is ClearFeed solving and how is that benefiting you?** Helping Customers with the right resolutions techniques ### 21. Efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Marlon E. | LDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about ClearFeed?** Seamless Slack integration with instant AI support and good for metrics **What do you dislike about ClearFeed?** Limited workflow customisation and automation options **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed centralizes tickets in Slack, reducing noise and ensuring no leads or requests slip through. This helps me respond faster, track conversations better, and focus more on qualifying prospects instead of chasing updates. ### 22. NEW, EFFECTIVE - WORTH THE SHOT! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** It eliminates the need to switch platforms by letting my team manage and respond to support queries directly within Slack, while still maintaining proper ticketing discipline in the background. **What do you dislike about ClearFeed?** It would be great to have more intuitive controls or templates for common use cases. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed solves the problem of support and request tracking getting lost in Slack threads. Before, it was hard to manage requests across teams—things slipped through the cracks, and there was no visibility or ownership. Now, with ClearFeed, we can convert Slack messages into structured tickets, track them through to resolution, and maintain accountability. ### 23. The data and dashboards are accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Anwesh S. | MarkOps- Lead development representative , Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about ClearFeed?** The tickets can be re-opened and can be backtracked. We can add gsheets to the tickets. **What do you dislike about ClearFeed?** Sometimes it glitches when assigning tickets **What problems is ClearFeed solving and how is that benefiting you?** To track all my daily activities and understand my TAT ### 24. Great for Slack-Zendesk Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about ClearFeed?** Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues. Overall, it's a solid tool that improves our workflow and we'd recommend it! **What do you dislike about ClearFeed?** Not much to complain about but could improve on the level of customisation available e.g. the slack bot name "Clearfeed" isn't ideal in a customer channel **What problems is ClearFeed solving and how is that benefiting you?** Slack-Zendesk integration (replaced the deprecated Halp product). The native Slack-Zendesk integration is too basic for our needs so Clearfeed covers this gap e.g. Two-way sync between platforms so customer can respond on the slack thread and more customisable workflows ### 25. Simple solution to a complex problem! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** The ease of use, and the reliability. Customer service has been great in helping us get everything set up. **What do you dislike about ClearFeed?** There were a few limitations in the build out of our slack messages in how we wanted them to look vs. our previous connection tool, but were not large enough to cause any major issues. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed has helped us in solving the issue of having a remote guest facing team primarily in Zendesk and an on site/in-field team having to utilize multiple tools to communicate and execute on guest requests. By using this tool we were able to eliminate 2x other toolsets, keeping our remote team in zendesk and our in-field team in slack. This has greatly increased response time, accuracy and tracking leading to happier guests, and happier team members. ### 26. Great Tool with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre G. | Customer Support Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about ClearFeed?** It's easy to setup. You essentially set it and forget it. Their support is also great! Everytime I send a message to them in our dedicated Slack channel, I get a response fairly quickly. They also recently offered to get on a call with me to help create a workaround for an issue I was having. They work in the IST timezone so it's great that they were able to accommodate my MST timezone to setup that call. It was genuinely 10pm for them, and 9am for me. Yet I still got the support I needed, thanks Lalit and the rest of the ClearFeed team! **What do you dislike about ClearFeed?** I know they're working on it, but would love to see more trigger/condition functionality in their automations. **What problems is ClearFeed solving and how is that benefiting you?** It solves a problem we've been having for a very long time. Our Customer Support team used to need to monitor multiple support channels, Slack being one of them. With ClearFeed our other teams who are more active in Slack (Merchant Success) can now create Intercom tickets for our support team, making it so our support team only needs to look in one place and we can offer quicker responses to our customers. ### 27. Great Halp Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Murat D. | Systems Administrator and IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ClearFeed?** When I found out Atlassian had aquired Halp I knew that was the end of an amazing Slack driven IT Support Desk. But since then I have discovered ClearFeed and it has been a perfect replacement, and with the added AI and Knowledge Base, it performs incredibly well. It was so easy to set up and get it working, and integrating with Slack was an absolute breeze. Honestly I could have had ClearFeed set up and ready for production use in a single day. Their customer support is also amazing, you get added to a slack channel and if there are any issues you can just reach out. They have been so accomodating and friendly, always sorting out any issues. ClearFeed is now our main ticketing solution and we use it exclusively and frequently. **What do you dislike about ClearFeed?** I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed is our internal service and help desk, it integrates with Slack allowing us to create and manage tickets in Slack directly, saving time and keeping everything nicely organised in dedicated channels **Official Response from Ankit Jain:** > Thanks for a detailed feedback Murat. ### 28. A great combination of easy-to-use and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about ClearFeed?** Their support staff was very communicative and helpful and even listened to our product requests and put it on their roadmap. The UI is very easy to use and the knowledge base is very built out as well. It was easy to set up and integrate into our tech stack and our whole team was able to execute their functions much easier day-to-day. **What do you dislike about ClearFeed?** They are still building out some of the features and it could be a bit more robust on the reporting side. **What problems is ClearFeed solving and how is that benefiting you?** Ticketing system for issues that arise with clients. ### 29. The streamline collaboration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antonin G. | data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ClearFeed?** I've never been confronted to such an easy tool to implement. Usage of many features easily integrated for my use cases which makes it used a lot. Customer support is very close to your issues **What do you dislike about ClearFeed?** I wouldn't have any on my mind for now ! **What problems is ClearFeed solving and how is that benefiting you?** It allows me to register live issues in my company and being able to track them / document and solve, a full lifetime cycle ### 30. Great service & easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** How easy it is for users to submit requests and for us to take action on them quickly **What do you dislike about ClearFeed?** There isn't anything specific I would maybe say the initial setup **What problems is ClearFeed solving and how is that benefiting you?** Having IT requests all in one place instead of receiving individual messages **Official Response from Ankit Jain:** > Thanks for sharing your feedback. ### 31. Clear dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** the ease of looking at the process, at any given point of time **What do you dislike about ClearFeed?** there is no dashboard to analyze everything for the team **What problems is ClearFeed solving and how is that benefiting you?** Tracking the teams activities and helping see the scenarios on what particular task they have at hand ### 32. Great tool that helped us structure our business in an easy and intuitive way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ClearFeed?** The team is super helpful, and the product is constantly evolving and being improved. **What do you dislike about ClearFeed?** No negative remarks, so far. We haven't experienced any major issues. **What problems is ClearFeed solving and how is that benefiting you?** Better visibility and overview of tickets. Measuring KPIs is easy, ### 33. Making Slack better **Rating:** 4.5/5.0 stars **Reviewed by:** Fredrik P. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about ClearFeed?** The support is outstanding. I always get fast responses and if we need a new feature they listen to us. The AI responses works great and has made our Slack support much better. **What do you dislike about ClearFeed?** Nothing really. Maybe it could be a better gui in the admin interface. **What problems is ClearFeed solving and how is that benefiting you?** It helps our users get help in our support channel with AI responses. ### 34. All slack channels in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about ClearFeed?** I can assist merchants in one place instead of scouting through the long list of channels **What do you dislike about ClearFeed?** User interface looks like a kids’ app….. **What problems is ClearFeed solving and how is that benefiting you?** Providing personal support to high mrr clients ### 35. Highly recommended for high-growth startups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about ClearFeed?** Clearfeed has been extremely helpful in managing our support tickets on Slack, significantly enhancing the customer experience for our larger clients. We use it every day and truly appreciate the ease of integration as well as the excellent customer support provided by the Clearfeed team. **What do you dislike about ClearFeed?** While the user experience may improve and the learning curve may become easier, there is nothing to dislike about the product as it stands today. I am confident it will only get better from here.ill only get better from here. **What problems is ClearFeed solving and how is that benefiting you?** We faced challenges in managing client support requests across multiple Slack channels, which led to delayed response times and a poor customer experience. Clearfeed has enabled us to streamline the triaging of requests, allowing us to respond to clients within minutes instead of hours. ### 36. Great product and a great team! **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | Director - Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ClearFeed?** Clearfeed has created a lot of visiblity for communication done by customers over Slack and makes sure that nothing fall through cracks. Overall, thisresulted in a better customer expeirence. The product has continuouly evolved in the last couple of years and the Clearfeed team provided great support throughout helping us adopt it well. **What do you dislike about ClearFeed?** Cant think of any downside, the product is well thought. Would love to see CF agent getting added to private channels on its own. But I believe thats limitation on the Slack side. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed is helping to triage and gather tickets from various channels and push it to Freshdesk. Its helping us to provide support where our customers are. **Official Response from Ankit Jain:** > Thanks for sharing your feedback Rahul. ### 37. Simple and effective ticket management tool for Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Ajith N. | Senior DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ClearFeed?** ClearFeed has revolutionized our customer support operations. By seamlessly integrating with Slack, it has streamlined our ticket management process, improved response times, and boosted overall team efficiency. We love how it automatically converts Slack threads into tickets, ensuring nothing falls through the cracks. The ability to track SLAs, prioritize issues, and collaborate effectively within Slack has significantly enhanced our customer satisfaction. Additionally, ClearFeed's robust analytics provide valuable insights to optimize our workflow. It's ability to reference documentation and auto-suggest solutions is game changing. **What do you dislike about ClearFeed?** The types of users that can be on clearfeed tenant is limited to admin and regular user. More granularity would be appreciated. **What problems is ClearFeed solving and how is that benefiting you?** The automation features, such as automatic ticket creation from Slack threads and real-time status updates, have transformed how we manage customer support. ClearFeed’s ability to prioritize critical issues and track SLA compliance keeps our team on top of every request, and the analytics provide deep insights into our performance. **Official Response from Ankit Jain:** > Thanks for sharing the detailed feedback on granular user permissions. If you can share more details on support@clearfeed.ai on specifics, that will be helpful. ### 38. Great product, easy to use! Great switch from Halp! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan H. | Technical Operations & Workplace Experience Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** I love how easy it was to setup, the help centre is extensive! We just wanted a decent tool for internal tickets. We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics. The support team are great also, i've sent a couple of messages of issues/support needed and theyre always so quick to respond and troubleshoot/update me. You can make the tool as simple as you like, or use the more advanced features and bulk out your setup, I feel like it really does fit everybody. **What do you dislike about ClearFeed?** The cap of GPT powered answers. Im worried we'd go over the limit so havent enabled this as of yet. Halp had something similar, you could load answers into the tool itself, and when certain words or phases were asked it would send the answer you have outlined and offer if this hepled the user. This didnt have a cap either, so you could really bulk out some of your automated responses to common questions. GPT is all the rage now so I get it, but Halp had a good non GPT, non capped version, overall the tool was cheaper for the same offering as Clearfeed. **What problems is ClearFeed solving and how is that benefiting you?** I can monitor tickets easier with Clearfeed then with Halp. The way its laid out in Slack is jsut easier to look at, and the fact you can customise what you see in the ticket in Slack is nice. Tracking our SLA and CSAT is super easy too, reviewing these month on month, giving me direction on what needs attention. ### 39. Effortless Request Resolution with ClearFeed **Rating:** 4.5/5.0 stars **Reviewed by:** Priteeranjan D. | QA & Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** It simplifies data management and enhances communication efficiency, making it a valuable tool for streamlining workflows between teams across the organization. Its easy-to-use dashboard and interactive data make it a perfect tool to consolidate all solutions under one umbrella. We use it on a daily basis to streamline support tickets and resolve them within the SLA. This helps our customer support team address issues efficiently, and its ease of implementation makes it simple to track and manage. **What do you dislike about ClearFeed?** Sometimes, when we share the feed link with someone else, it doesn’t open and gets stuck. It seems like a bug, but it’s actually a UI issue, as I believe. **What problems is ClearFeed solving and how is that benefiting you?** We use it on a daily basis to streamline support tickets and resolve them within the SLA. This helps our customer support team address issues efficiently, and its ease of implementation makes it simple to track and manage. ### 40. {"translation":"The phrase 'Extremely Helpful' is already in English and does not require translation."} **Rating:** 5.0/5.0 stars **Reviewed by:** Parker Chase L. | Director, Maintenance, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** The usefulness of eliminating intermediaries. **What do you dislike about ClearFeed?** Very appealing on desktop but not as much on mobile device. **What problems is ClearFeed solving and how is that benefiting you?** The work order system was not user-friendly for our workers. ### 41. Excellent product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** I have been really impressed with ClearFeed, which we identified as being the best choice to replace the product we were using until it was deprecated last year. When we have had issues with the product the ClearFeed support team have provided rapid, helpful responses. The feature set is rich and I have really appreciated the ClearFeed team's receptiveness to our feedback and feature requests. **What do you dislike about ClearFeed?** The CSAT (customer survey) functionality is a little barebones, it would be great if this could be explanded and made more customizable. **What problems is ClearFeed solving and how is that benefiting you?** Slack to Zendesk integration enabling seemless conversations with our customers. **Official Response from Ankit Jain:** > Thanks for sharing with us the feedback. If you can share with us more details on the CSAT functionality it will be helpful. You can write to us on support@clearfeed.ai ### 42. Great solution for Slack-Zendesk integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ClearFeed?** Flexibility; Price; Support; Integration (works without any issues for more than 1 year). **What do you dislike about ClearFeed?** The billing model is a bit strange. I'd like to be able to manage the subscription on my own, without asking support to add this or that. **What problems is ClearFeed solving and how is that benefiting you?** The integration Slack-Zendesk. We support customers in Slack via Zendesk thanks to ClearFeed. **Official Response from Ankit Jain:** > Thanks for sharing your feedback. We are going to introduce subscription management within the product very soon. ### 43. Excellent tool to enable 2 way sync between Slack and ticketing systems **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan H. | Manager, Customer Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about ClearFeed?** I like the Clearfeed team's willingness to listen to feedback and improve the product. It is very similar to Halp Assist, but improves the features in a meaningful manner. **What do you dislike about ClearFeed?** Not a whole lot to dislike, but some more customization options would be nice. Like the ability to turn off ticket status updates in Slack threads. **What problems is ClearFeed solving and how is that benefiting you?** We run an internal help desk via Slack. And our ticketing system is Zendesk. Clearfeed allows us to enable 2 way sync. So end users get convenience of using Slack to open tickets, amd support agents can track each ticket in Zendesk. Love it. **Official Response from Ankit Jain:** > Thanks for your feedback and review Hasan. ### 44. Agile soultion for Slack-first ticketing system with superb support **Rating:** 4.5/5.0 stars **Reviewed by:** Nadav S. | Head Of Support Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about ClearFeed?** Integration is seamless, blends in nicely with existing workflows Zero training is needed for support agents, as the tool leverages the familiar Slack UI Promotes real-time incident response and resolution - which is exactly what customers expect from this type of channel communication Support is top-notch **What do you dislike about ClearFeed?** We still use Zendesk as our chief triage tool, so there is some context-switching between the platforms **What problems is ClearFeed solving and how is that benefiting you?** It allows us to turn customer inquiries in Slack channels into tickets with a click of a button. Customers who use Slack extensively are thus encouraged to engage with our support in an approachable manner, and we get to provide them with quick response time and resolution ### 45. A much better alternative to Halp **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2024 **What do you like best about ClearFeed?** I love Clearfeed's intuitive use and simple UI, but the best part is their support. Whenever I've asked for a bug fix or a feature I need, they've been very quick to provide an update or implement a feature. So I'm confident that Clearfeed will only get better in the future. **What do you dislike about ClearFeed?** The only downside to Clearfeed is the cost difference for using Multi-form. If you want to use Multi-form but don't need the other features of the Enterprise Plan, you'll still need to go with Enterprise for the Multi-form functionality. **What problems is ClearFeed solving and how is that benefiting you?** When Assist (Halp) was deprecated this year, I was looking for a replacement. I found Clearfeed when I was looking for an app that had all of Halp's features and could fill in some of Halp's gaps. Clearfeed makes it quick and easy for our customers to create Zendesk tickets through Slack. The integration is so seamless that most of our customers don't even realize they've switched from Halp to Clearfeed. **Official Response from Ankit Jain:** > Thanks for your feedback. ### 46. Hr/401k questions **Rating:** 5.0/5.0 stars **Reviewed by:** Gwendolyn C. | Sales rep, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ClearFeed?** I like that were able to quickly get a response about benefits questions we have. **What do you dislike about ClearFeed?** Not too sure what I disklike. It would be cool if we can chat with someone on spot. **What problems is ClearFeed solving and how is that benefiting you?** I'm able to get answers to benefit or retirement questions. ### 47. Game changer for managing 30+ clients in slack **Rating:** 5.0/5.0 stars **Reviewed by:** Louis S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ClearFeed?** ClearFeed was an instant win. Trained the team on it in 1 day. Have recommended it like 5 other biz owners in my network. We use it daily. Has all the features that we need. **What do you dislike about ClearFeed?** No complaints. Very happy! Will continue using for the foreseeable future. **What problems is ClearFeed solving and how is that benefiting you?** Managing a ton of clients in slack. This turns slack messages into tickets and prevents us from losing important client requests. ### 48. Automating Support with ClearFeed: The Perfect Slack Integration Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ClearFeed?** What I like most about ClearFeed is its seamless integration with Slack and the ability to automate ticket creation directly from Slack threads. This feature ensures that every support request is captured and tracked without missing any details. The bi-directional flow of updates between Slack and Jira has been crucial for our team, allowing us to stay on top of every ticket and improve our response times. The customization options for workflows and the responsiveness of the ClearFeed team to our needs make it an essential tool for our support operations. **What do you dislike about ClearFeed?** While ClearFeed is an excellent tool overall, one area where I see room for improvement is the CSAT feature. The current implementation works well, but it would be great if there were options to submit feedback with more discretion, such as through an anonymous survey, email, or direct message (DM). This would encourage more honest and candid responses from users, providing us with more valuable insights. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed has streamlined our internal request process by integrating seamlessly with Slack. In our public channel, employees can easily post their requests, and with just a ticket emoji, ClearFeed automatically creates a Jira ticket and assigns it to our support group. We can even close tickets using a checkmark emoji. These features have significantly improved our efficiency, and what's even better is that the ClearFeed product engineering team added these last two features after we requested them. Their responsiveness has made a real difference in our workflow. ### 49. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about ClearFeed?** It has made our Slack management very easy. It is very easy to integrate with the current channels. The support we receive from them is super agile, and we have never faced an issue with them. **What do you dislike about ClearFeed?** Nothing much, but they can work on improving their software's UI so that we find it even more easier to use. **What problems is ClearFeed solving and how is that benefiting you?** Helped us with the Slack management and it has helped us create a process without misses. ### 50. Helped us streamline our Support Services processes! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ClearFeed?** We've been searching for a while for a tool to help us streamline the process of receiving requests from colleagues in Slack using our current ticket system. We’re thrilled to have found ClearFeed because: 1. They offer a great price, making them the best deal for us. 2. They provide fast and personalized support, which is a huge plus! **What do you dislike about ClearFeed?** 1. Occasionally, product changes are made without prior notification, and we only become aware of them afterward, which can lead to some confusion when these updates are introduced. 2. Our feature requests have been noted, but so far, none of them have been implemented. **What problems is ClearFeed solving and how is that benefiting you?** Workflow organization. - [View ClearFeed pricing details and edition comparison](https://www.g2.com/products/clearfeed/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A33%3A13+-0500&secure%5Bsession_id%5D=cece3c21-7a80-44ca-ab43-282acf0c2b3e&secure%5Btoken%5D=3c0bf7d4d31036b23aa4df9ee4c481dba41ee7171ee8501450f2888728c18a74&format=llm_user) ## ClearFeed Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ClearFeed Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top ClearFeed Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)