--- title: ClearFeed Reviews meta_title: 'ClearFeed Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 160 reviews by the users' company size, role or industry to find out how ClearFeed works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 160 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClearFeed Reviews **Vendor:** ClearFeed **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 160 ## About ClearFeed ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click. ## ClearFeed Pros & Cons **What users like:** - Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests. (23 reviews) - Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features. (22 reviews) - Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching. (19 reviews) - Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions. (13 reviews) - Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively. (11 reviews) - Helpful (11 reviews) - Users value the **quick response times** of ClearFeed, greatly enhancing their customer support operations and efficiency. (9 reviews) - Alert Notifications (8 reviews) - Efficiency (8 reviews) - AI Integration (7 reviews) **What users dislike:** - Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow. (9 reviews) - Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed. (6 reviews) - Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels. (5 reviews) - Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness. (5 reviews) - Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed. (4 reviews) - Users note the **limited functionality** of ClearFeed, finding it less intuitive and lacking robust workflows compared to alternatives. (3 reviews) - Notification Issues (3 reviews) - Users find the **clunky interface** of ClearFeed confusing, impacting their overall experience and productivity. (2 reviews) - Editing Limitations (2 reviews) - Limited Automation (2 reviews) ## ClearFeed Reviews ### 1. Excellent solution for any shop providing Customer Success services via Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about ClearFeed?** The integration between Slack and Zendesk, reporting, the AI Virtual Agent, and the ability to send global announcements. Onboarding was very simple and the UI is very easy to use. Their support team is always available if I need something. **What do you dislike about ClearFeed?** I have no major dislikes about Clearfeed. In fact, their product team implemented a key enhancement for me that really improved my experience. **What problems is ClearFeed solving and how is that benefiting you?** Before Clearfeed, our Slack Support was like a black box. We had no idea how well we were performing, and had few tools to manage the ever growing list of channels at scale. ### 2. Good product with a lot of potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** The product is very light weight and can be implemented fast. If you are a team looking for something to get started quickly with decent number of capabilities then CF is a good choice. **What do you dislike about ClearFeed?** I think the product has some rough edges and the usability is still not at par with those of matured products. You have to figure out a way to get things done. **What problems is ClearFeed solving and how is that benefiting you?** We are solving the problem of product support tickets. **Official Response from Ankit Jain:** > Thanks for sharing with us this feedback. ClearFeed is designed as a light weight helpdesk, but we are adding functionalities to support teams as they scale - without compromising on the ability to set things up quickly. You will see a lot of releases from us over the next few months that will help teams scale support operations as well on ClearFeed (eg. Automations, Assignment Rules, etc.) ### 3. Made supporting customers in Slack a dream **Rating:** 5.0/5.0 stars **Reviewed by:** Lesleanne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about ClearFeed?** ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to customers. Before ClearFeed, we were struggling to keep up with all customer Slack channels and the overhead of tracking those channels was increasing as we acquired more customers. We run an "everyone does support" model and ClearFeed made it so much easier to run efficient support operations, while improving the support representative and customer experience. The ability to funnel all customre slack channels into one "triage" slack channel was a true game changer for our company. **What do you dislike about ClearFeed?** ClearFeed has some good initial workflows and automation built out. I think having some more ways to automatically indicate certain criteria about a customer request would be helpful. Potentially tighter integrations with CRM tools to indicate priority based on certain characteristics (ACV, churn risk, customer stage, etc.) could be helpful when knowning when and how to prioritize incoming requests. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed is reducing the overhead cost for our support team when providing support to our customers. We're trying to meet our customers where they're at and when they need help and many of our customers are in Slack. This makes Slack a really easy way to get in touch with us and we want to be there for them. ClearFeed is making it possible to continue providing support in Slack, but at scale. ### 4. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ClearFeed?** The tool functonallity which allows to record our ticket count even if comes from Slack. Also, it allows visibility to the requests for all other channel members which is very useful. The support is great, I feel that I have a person which supports me along the way. **What do you dislike about ClearFeed?** I feel very safe to say I don't dislike anything in the tool **What problems is ClearFeed solving and how is that benefiting you?** provides visibility to requests while also counting the tickets for our analysis **Official Response from Ankit Jain:** > Thanks for your feedback. ### 5. Best tool for slack support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeevanth D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ClearFeed?** The triage channel streamlined our Slack support workflow and increased our mean time to first response by 50%. SLA workflows reduced our fail-to-notice instances to almost zero which in turn contributed to increasing our customer experience. Insights Analytics is also one more tool that helps us track all support-related data. **What do you dislike about ClearFeed?** None, I Have been using Clearfeed for some time and I have had no issues to date. **What problems is ClearFeed solving and how is that benefiting you?** The triage channel streamlined our Slack support workflow and increased our mean time to first response by 50%. SLA workflows reduced our fail-to-notice instances to almost zero which in turn contributed to increasing our customer experience. Insights Analytics is also one more tool that helps us track all support-related data. ### 6. We’re happy so far, great service too **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan N. | Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** Everything works as intended and the support team is very accommodating **What do you dislike about ClearFeed?** Nothing I dislike for now. It does all we need. **What problems is ClearFeed solving and how is that benefiting you?** Internal back logs for support as well as decentralizing and sharing of responsibilities ### 7. Easy and simple to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about ClearFeed?** A ticket is created with a single click. This is very easy as a support engineer, and we can track it freely in Slack and the ticketing platform (Zendesk). **What do you dislike about ClearFeed?** There is often an error that the ticket contents in Zendesk are not synchronized properly. There have been times when updates are missing or when sharing code, the dollar sign variable such as $$ is often displayed as one. **What problems is ClearFeed solving and how is that benefiting you?** it helps customer to raise a ticket with support team much easier. **Official Response from Joydeep Sen Sarma:** > thanks for the candid review. We will look into the issues with sharing code and see if we can provide a solution. Appreciate the feedback as it helps us improve the service. ### 8. Best platform to manage support tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** Clearfeed's integration with Slack is excellent and incredibly user-friendly. Its top-notch integration makes it a standout choice among competitors. **What do you dislike about ClearFeed?** 404, not found. Honestly, there is nothing to dislike about this product. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed is invaluable as our ticketing platform, efficiently managing all incoming customer tickets. Its streamlined interface helps us prioritize and resolve issues promptly. This system enhances our customer service by ensuring no ticket goes unnoticed. ### 9. The perfect solution for every company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about ClearFeed?** I love the customization of the software along with the fact that it is still very new with many solutions catering to different teams and departments. **What do you dislike about ClearFeed?** I think that there are still a lot of adjustments and customizations that can be completed to make Clearfeed a more well-rounded tool, such as custom emojis for different teams and departments. **What problems is ClearFeed solving and how is that benefiting you?** With the shutdown of Halp, I wanted to find a tool, that would not just replace Halp, but an upgrade from it. Clearfeed is allowing multiple teams and departments with different request forms to integrate directly with independent Slack channels. ### 10. Organization and Streamline Problem Solving **Rating:** 5.0/5.0 stars **Reviewed by:** Ronaldo L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** The stability and simplicity of setting up everything that's needed to operate. Integration with Slack is already done so it's basically plug and play. **What do you dislike about ClearFeed?** Nothing to complain about in this field. All expectations have been fulfilled. **What problems is ClearFeed solving and how is that benefiting you?** Gathering all requests into one channel has been a game changer. Having a reporting central where I can see how long it takes for requests to be resolved is also great. ### 11. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Technology Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** It works great and makes my life easier. **What do you dislike about ClearFeed?** Sometimes there are delays. But overall good product. **What problems is ClearFeed solving and how is that benefiting you?** Answering clients. ### 12. Clearfeed has been an effective tool for syncing Zendesk and Slack conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan A. | Sales Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** It enables 2 way sync between Slack and Zendesk seamlessly. Their support is attentive and helpful. The dashboard is intuitive and easy to use. **What do you dislike about ClearFeed?** The notifications and status updates are not customizable out of the box. **What problems is ClearFeed solving and how is that benefiting you?** It allows us to pull slack convos into Zendesk for a better user experience. Issues can now be tracked. **Official Response from Ankit Jain:** > Thanks for sharing with us your feedback. We are brining more functionality on making notifications customizable via advanced configurations. ### 13. Keeping our CS team aligned on customer questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** ClearFeed allows our team to consolidate our multiple daily customer questions coming in from Slack into one channel. It also allows us to collaborate on threads internally before replying back to a customer. It is really helpful to clearly see the statuses of each question, so that we know next steps. The support team is also very hepful whenever we reach out. **What do you dislike about ClearFeed?** We've had a few instances where Clearfeed combines multiple questions into one thread, and this makes it difficult for tracking. **What problems is ClearFeed solving and how is that benefiting you?** Streamling customer questions which helps us have a single source of truth for all customer questions in Slack ### 14. Tracking the customer queries is easy and enhanced the customer exp by measuring the parameters **Rating:** 5.0/5.0 stars **Reviewed by:** Veena S. | Event Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about ClearFeed?** The implementation was seamless and the feedback provided by us was considered and actioned. **What do you dislike about ClearFeed?** The insights should provide granular data **What problems is ClearFeed solving and how is that benefiting you?** It became simple to measure the metrics required to improve the customer experience and to keep track of / respond to the customer's inquiries. The fact that all of the threads are in a single queue, made it easier to handle them. ### 15. The missing piece of our service workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine B. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** The integrations available allow us to continnue using our ticketing system and clearfeed for the perfect combination. It is also easy to use and the customer learning curve is minimal. **What do you dislike about ClearFeed?** It is a bit difficult to integrate private channels **What problems is ClearFeed solving and how is that benefiting you?** The overwhelming flood of slack messages, and the enevitable few messages that get missed. **Official Response from Ankit Jain:** > Thanks for sharing your feedback Jasmine. ### 16. Awesome product **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav G. | Tech lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ClearFeed?** I like how the things are mentioned and prioritising the tasks and all these things without any delay **What do you dislike about ClearFeed?** For now, my full team is using this without having any issues **What problems is ClearFeed solving and how is that benefiting you?** Whenever any new ticket is created, we create a cleerfeed too with that and we keep updating the status of the tickets there only and keep tracking all day ### 17. Wonderful for keeping track of support tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ClearFeed?** It is super easy to keep track of threads. **What do you dislike about ClearFeed?** Everything is fine with CF. Some work on UX can be done. **What problems is ClearFeed solving and how is that benefiting you?** Our internal support team uses it to create tickets. It is integrated with the slack. So, we act on problems based on tickets created on Clear Feed. **Official Response from Ankit Jain:** > Thanks for sharing your feedback on UX. We have a bunch of improvements planned to improve the UX over the next few weeks. If you'd be open to share more detailed feedback with us, please write to us on support@clearfeed.ai ### 18. Makes slack service easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla G. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** It's very helpful to be able to react with an emoji on Slack and get it sent to our Jira service desk. **What do you dislike about ClearFeed?** I can't think of any downsides, it does what it promises to do. **What problems is ClearFeed solving and how is that benefiting you?** We have an internal dogfooding channel for a beta product and so it is helping us organize our feedback and bugs. ### 19. Clearfeed : Ticket management system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** It is easy to setup both the inbuilt flows and the integrations. **What do you dislike about ClearFeed?** Slack ticketing is slightly complicated. Not easy to use as HALP Or Jira. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed resolves the integrations between slack and Zendesk. It helped to setup the workflow easily and the tool run seemless. ### 20. Good for tracking issues with integration for Slack and Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ClearFeed?** Simple UI, easy to use. Integrations with Slack and Jira **What do you dislike about ClearFeed?** Nothing much. A kanban view would be very useful **What problems is ClearFeed solving and how is that benefiting you?** Creating and tracking tickets internal and customer tickets. **Official Response from Ankit Jain:** > We are working on Kanban view to be launched on ClearFeed. ### 21. Great ticketing system and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Trish E. | Virtual operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** Jaynil and team are very open to new suggestions on Clearfeed. Easy integration to Slack **What do you dislike about ClearFeed?** no easy searching of ticket number. but the team said this is something they will work on soon **What problems is ClearFeed solving and how is that benefiting you?** ease of use as ticketing system **Official Response from Ankit Jain:** > Hey Trish - Thanks for sharing your feedback. We just released the functionality to search by the ticket number on the web portal. ### 22. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about ClearFeed?** It's been really fast to reply customer inquiries and to build a KB based on customer history **What do you dislike about ClearFeed?** Response accuracy on some subjects. Expected as from any AI, but hoping it can improve soon **What problems is ClearFeed solving and how is that benefiting you?** SLA, CSAT and KB **Official Response from Ankit Jain:** > Thanks for sharing your feedback. Great to know that the product is helping you answer questions from the KB using AI. We are continuously using ways to improve accuracy by updating our stack to the latest models. Note that answer quality also depends on the depth of the documentation which sometimes takes time to build. ### 23. Increase internal operations effeciency **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia J. | Support Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ClearFeed?** We mostly tried the internal bot solution. Settings up was not super straightforward in the beginning, but there is plenty of support they provide so we could be up and running quickly. After doing it once, it was very easy to continue from there. It was easy to integrate. From user side, it's very intuitive. **What do you dislike about ClearFeed?** One thing I would expect AI to handle better is giving clear answers to questions that are not covered in our resources, so that they guide better the requester, eg. saying clearly "It seems like this is not answered at all in my knowledge base. Seek a human :) **What problems is ClearFeed solving and how is that benefiting you?** It helped us answering internal questions from different teams (sales mainly) ### 24. great tool to manage customers on slack **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik A. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** manage slack conversations and threads respond to customers with SLA **What do you dislike about ClearFeed?** nothing so far, but the new feature with suggestions can be much improved **What problems is ClearFeed solving and how is that benefiting you?** manage customer conversations and reply them in SLA helps manage all our conversations in one place across multiple customer channels ### 25. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ClearFeed?** We were using the Slack <> Zendesk integration. ClearFeed were very helpful in every step of us setting this up. They were incredibly responsive to questions, getting back to me quickly and providing detailed answers. Their support documentation was also helpful for answering any quick questions and providing general guidance. Overall I found the product very easy to use and implement. The team were supportive and eager to help us get the most of out the product. **What do you dislike about ClearFeed?** We had to manage our billing information via email - there was no billing support directly within the website. Being able to access this and change details directly in the website would be helpful. **What problems is ClearFeed solving and how is that benefiting you?** Integration Slack with Zendesk, so that customers can raise Zendesk tickets directly from Slack conversations. ### 26. Good though simple internal feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ClearFeed?** Easy to use tool, works through slack connection Easy to implement **What do you dislike about ClearFeed?** No translation (only English) Poor customization options Not possible to rename the Clearfeed bot and give an internal name **What problems is ClearFeed solving and how is that benefiting you?** Feedback and helpdesk on internal tools Clearfeed saves the IT team from receving hundreds of slack messages, mails, calls... and turns all enquiries into ticketing, seemlessly for the user (through slack) **Official Response from Ankit Jain:** > Thank you for your feedback. Glad to know that you found the tool easy to use and implement. I want to tell you that there is a way for you to customize the ClearFeed App. Review our docs here - https://docs.clearfeed.ai/clearfeed-help-center/product-features/account-management/additional-settings/white-label-clearfeed-app ### 27. Easily syncs slack with Intercom **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about ClearFeed?** The buy directional communication between Slack and Intercom was very easy to set up and a pretty seamless process. **What do you dislike about ClearFeed?** I would like to be able to have the capabilities to tag someone in a slack channel through Intercom to notify them of that message **What problems is ClearFeed solving and how is that benefiting you?** Miss eliminates the need for us to leave Intercom and go into Slack to communicate with third-party vendors ### 28. Works Well, makes it simpler to track issues across customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** We have Clearfeed set up to send all issues in Slack to a single channel which we can then use to Triage and understand what needs to be fixed **What do you dislike about ClearFeed?** There is no easy way to mass send communications to select groups of customers. Oratleast not that I'm aware of **What problems is ClearFeed solving and how is that benefiting you?** We are triaginig customers in Slack and Clearfeed helps us keep that in line ### 29. Feature Request Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ClearFeed?** The extremely fast Feature Request Implementation! Your collaboration is amazing! **What do you dislike about ClearFeed?** Not all the feature and use cases has been flushed out. This will come with time, so no worries! **What problems is ClearFeed solving and how is that benefiting you?** Connection between Multiple Zendesk and Slack ### 30. Great way to scale customer and prospect collaboration in Slack and Teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about ClearFeed?** As a manager, it really helps me keep tabs on everything going on with our customers. I really like how it consolidates conversations, provides the ability to create escalation workflows thus making it easier to triage and prioritize slack conversations without going crazy or missing important signals. **What do you dislike about ClearFeed?** Not much to add here - I'm looking forward to the improvements related to MS Teams and multiple Workspace support. **What problems is ClearFeed solving and how is that benefiting you?** Many of our customers are very accustomed to using Slack or Teams for collaboration and communication. That said, we want to make sure and collaborate with our customers using the tools we're all comfortable with - Slack and Teams. Clearfeed helps us scale and our ability to support customers using Slack. Additionally, our Support organization uses Zendesk, and the Clearfeed Zendesk integration is quite valuable. ### 31. Seamless and handy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ClearFeed?** easy shortcuts and very seamless integration **What do you dislike about ClearFeed?** No option to send attachments while sending broadcasts. **What problems is ClearFeed solving and how is that benefiting you?** Lots of customers are on Slack and Clearfeed makes addressing their queries easier ### 32. Great tool and even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about ClearFeed?** ClearFeed has been such a useful tool for our team as we scale. We're way more organized and no longer miss or forget requests from our customers and partners ever since signing up with CF. We especially love the ability to make annoucements to subsets of customers and partners. The CF team is also wonderful! They respond promptly and are always looking for feedback and pain points. **What do you dislike about ClearFeed?** We're very happy with ClearFeed's services. **What problems is ClearFeed solving and how is that benefiting you?** Organizing/triaging requests. Helps keep track of issues as well as prioritizing. ### 33. The perfect Slack <> Freshdesk connector! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ClearFeed?** Their Slack to Freshdesk connector is very easy to instal and is the perfect solution for my company. Our Account Manager is also very nice, helpful, and responds very quickly to any inquirieis my team has. **What do you dislike about ClearFeed?** So far my company has been using Clearfeed for over a month and we currently have no complaints! **What problems is ClearFeed solving and how is that benefiting you?** My company recently implemented a ticketing system (Freshdesk) for our clients. Most of our B-B clients contact us through Slack. Clearfeed was the perfect connector to effortlessly allow our B-B partners to open tickets directly through Slack via a simple ticket emoji reaction. The was/is exacly what we were looking for and out cleints love it as well. ### 34. Crucial extension to Slack for anyone building a customer success community **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ClearFeed?** It's simple to set up and just works. Once it's running, it alleviated the pressure on the company to be watching every channel. Simple yet efficient with a nice set of additional features to track and learn. Integration with our stack was easy too. **What do you dislike about ClearFeed?** Would be even greater if we could monitor multiple Slack workspaces in one triage channel, this might be a slack limitaton though. **What problems is ClearFeed solving and how is that benefiting you?** The number one issue that Clearfeed resolves is that it removes the need for too many people to have to be in all customer channels. To run a succesful customer success program "everyone in the comapny needs to care about customer support', but in execution this quickly becomes alert fatigue and channel fatigue. Clearfeed solves that nicely. ### 35. Essential tool to fill our customer support teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about ClearFeed?** Clearfeed has filled a gap for our organization where we can continue to provide slack-based support at scale. Using Clearfeed has been beneficial to understand incoming customer requests with the ability to manage them in one place. Clearfeed provides us with the tools to meet our customers where they want to communicate - on slack! **What do you dislike about ClearFeed?** I do not have many negative comments, we are newer to the platform. But I will mention that if a feature of functionality doesn’t exist, their team is incredibly helpful, responsive and open on recommendations and potential workarounds. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed has filled a gap for our organization where we can continue to provide slack-based support at scale. ### 36. Essential for scaling customer communication on Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about ClearFeed?** ClearFeed helps us to stay on top of customer requests across multiple Slack channels, which are growing every week. No more missed requests - everything in one channel for triaging requests, very scalable. There is even an SLA Breach Reminder which helps gamify the response time to requests. We have added our Product, Customer Success & Tech/QA teams to the ClearFeed triage channel. This makes it easy to collaborate across Product & GTM teams and helps bring everyone closer to customer issues. Oh, and I love the Product Broadcast feature which I use to send Product updates to all customer channels on Slack in one-shot, saving me tons of time every week. Highly Recommend for growing SaaS firms! **What do you dislike about ClearFeed?** Very satisfied, nothing really to dislike. The Product Announcement feature can be made more intuitive. Reporting can have header KPIs and be sent as digests. I wish they have integration with DevRev. But the best part is that the ClearFeed team is very responsive to suggestions, and even within 1-2 weeks they were able to bring significant improvements to our requests. Yes, the product is evolving, but love the support! **What problems is ClearFeed solving and how is that benefiting you?** As a fast-growing SaaS startup, we are adding customers every week. We leverage Slack for Onboarding and providing high-touch customer success support as a differentiator. The Slack channels are growing every week and there is a growing risk of staying on top of customer support requests. ClearFeed helps consolidate all the messages from customers across different channels into one triage channel, enabling us to tackle the requests effectively. The SLA Breach and AI-based warnings help to point towards requests which are pending response and those which need a follow-up. I used to manually paste product updates into every customer channel. This is a waste of time, prone to human error, and not scalable. The Product Broadcast feature helps save me tons of time every week by allowing me send an update across specific collections of channels. ### 37. It greatly assists me in staying updated on all customer-related activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop K. | Solutions Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ClearFeed?** Ease of Implementation and Number of Features **What do you dislike about ClearFeed?** Not anything I can think of, everything looks good for now **What problems is ClearFeed solving and how is that benefiting you?** It greatly assists me in staying updated on all customer-related activities. I appreciate its ability to centralize conversations and enable the creation of escalation workflows. This streamlines the process of sorting and prioritizing Slack conversations, preventing overwhelm and ensuring important cues are not overlooked. ### 38. We operate 100's of slack channels for customers, Clearfeed made it much simpler to manage them! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ClearFeed?** Clearfeed has done a great job centralizing the management of our slack channels. We support our users directly via slack for questions and support; over the last couple of months of using Clearfeed it has ensured we don't miss a request or take too long to respond. It has improved our time to respond significantly. **What do you dislike about ClearFeed?** I have no significant concerns, the lack of a few features is a bit of a drawback, but it's a new solution, and the team has been very eager to hear our suggestions. We look forward to a long partnership with Clearfeed and helping them to create a world-class product! **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed has been simplifying our management of customer interactions by consolidating all threads in a central location that can be easily monitored. ### 39. Customer Support Experience Differentiator **Rating:** 5.0/5.0 stars **Reviewed by:** Tom W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about ClearFeed?** We had a great existing customer support experience, but implementing Clearfeed raised the bar for our customers. Clearfeed was easy to set up and integrate. We were up and testing in quick order. Our testing went very smoothly, and the team at Clearfeed was very responsive in addressing any support issues. Once we went live with Clearfeed, educating our customers on how to use the system was very easy: have a question for the support team - add the emoji - done. When we have run into platform limitations, the Clearfeed development team engages to understand how a feature request needs to be scoped to meet the identified gap; the feedback loop is excellent. Communication from Clearfeed about feature releases and fixes is timely and consistent. **What do you dislike about ClearFeed?** The only aspect that is worth mentioning here is something that is in the process of being addressed already. Platform maturity. Clearfeed is a young solution today, but the development teams consistently release updates and feature enhancements to address the prioritized needs of their customer base. **What problems is ClearFeed solving and how is that benefiting you?** We provide white glove support for our B2B relationships, so meeting them where they are was a driving force for us to integrate our ticketing system with our Slack Connect rooms. We have an existing investment in the configuration of our ticketing system, so leveraging our domain knowledge and functionality was critical to a successful solution in Slack. Clearfeed easily integrated with our existing tooling and provided the needed missing connection. We can leverage our existing SLA configurations and centralize monitoring for new customer issues with the triage channel feature. The announcement feature is an added benefit we didn’t know we needed when looking for a solution, but it has streamlined the process of broad communication with our customers. We reduced friction in supporting our customers and increased efficiencies within the support team by implementing Clearfeed. Great solution, great support, great vendor. ### 40. ClearFeed Checks All of the Necessary Boxes for Slack Support **Rating:** 5.0/5.0 stars **Reviewed by:** Josh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ClearFeed?** ClearFeed setup was very straightforward, and maintaining it requires minimal effort. It does a great job of surfacing and consolidating customer requests from a large set of customer Slack channels. The team at ClearFeed is very responsive to questions and requests via Slack, which adds immense value to the product. **What do you dislike about ClearFeed?** No dislikes. ClearFeed, being a start-up, lacks some polish and "nice-to-have" features, but they cover all of the core functionality that will drastically improve a Support via Slack experience. **What problems is ClearFeed solving and how is that benefiting you?** We use ClearFeed to monitor a large set of customer Slack channels for requests and then handle those requests with ticket creation automation between Slack, ClearFeed, and Zendesk. ### 41. Brings customer success/support where customers are! **Rating:** 5.0/5.0 stars **Reviewed by:** Ujwal R. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about ClearFeed?** Being a Slack message away from customers is now a breeze, thanks to Clearfeed. Makes Astra like an extended security team for the customers. **What do you dislike about ClearFeed?** Waiting for the MS teams integration so that we can be closer to even the customers who don't use Slack. **What problems is ClearFeed solving and how is that benefiting you?** Helped us offer support to customers over Slack without breaking our heads in 100's of shared channels. Beautifully brings everything into a single channel. ### 42. Clearfeed saves the day! **Rating:** 5.0/5.0 stars **Reviewed by:** Amod S. | Co-Founder and VP of Products, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about ClearFeed?** Clearfeed bubbles up critical customer-related customer communications and commitments that otherwise get lost in the slack zoo of messages. Clearfeed is a solution that almost looks out for the team by watching our back and ensuring we serve and respond to the customer in a timely manner. It also has configuration options that allow you to segment customers based on ARR and importance to ensure you can focus on them promptly. Customer support over slack is here to stay, and Clearfeed will become an essential part of slack based customers for any enterprise that takes support on this channel seriously. Thanks, Clearfeed for saving the day for us time and again! **What do you dislike about ClearFeed?** It's hard to dislike Clearfeed because it does a tremendous job of bubbling up critical customer communications. Some of the configurations needed some training but as soon as we were trained on it we were able to use it easily. **What problems is ClearFeed solving and how is that benefiting you?** Decreasing our mean time to response and increasing our customer satisfaction over slack based customer support. ### 43. ClearFeed is a timely solution for a timely problem **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Sr. Manager, Hosting Operations, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about ClearFeed?** ClearFeed provides rich functionality that started with Slack channel monitoring. It automatically detects relevant conversations that need to have attention or action from our internal teams. Also, the team is amazing to work with and really want to understand our use case and build features to help us as we grow and scale. **What do you dislike about ClearFeed?** The ability to configure the application and channels is a little less user-friendly than I had hoped for, although those features have improved over time. **What problems is ClearFeed solving and how is that benefiting you?** ClearFeed solves 2 current issues we have, which is to monitor for requests from customers at any hour on slack to allow us to focus on the items which require attention and/or action from our service delivery team. This allows us to provide faster time to response and resolution for questions and issues raised by customers. Along with that, we have started using their announcements feature which will allow us to send one-to-many communications to our customers and avoiding a lot of excess copy/paste from our CSM's or support team. ### 44. Simple, Seamless Integration to handle customer support from Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Partha Pratim C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about ClearFeed?** Clearfeed is super simple to use. Zero fluff, maximum utility. a) Automatic creation of Zendesk tickets from Slack - no commands or shortcuts are required to create tickets from Slack to our CRM (Zendesk). All threads on a slack channel create a ticket automatically b) Bi-directional flow - All replies/sub-threads on a post are updated on the Zendesk ticket and vice-versa. Thus, enabling us to capture the entire context on one Zendesk ticket c) Notification when tickets are solved - simple status notifications are displayed on slack when a ticket is created or moved to solved by a support agent **What do you dislike about ClearFeed?** Clearfeed is in its early stage, so few good-to-have features are missing. However, their team is proactive, actively taking feedback and offering new features. **What problems is ClearFeed solving and how is that benefiting you?** We are a B2B2C company, and we have several channels using which customers can reach out to us. Slack happens to be one of these channels. As the number of customers that we cater to has increased, so has the volume of requests. We use Clearfeed to a) create CRM tickets from Slack b) monitor metrics of these tickets ### 45. Essential to build and scale customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about ClearFeed?** Clearfeed has helped us expand gain confidence to expand our premium support and success processes to across 100s of customer channels without having to break a sweat. It has helped immensely to not miss any messages from customer slack channels, to stick to SLAs, and to have one place where we can manage them all within Slack - that was a clear requirement and Clearfeed was the only platform that helped us achieve all three. Clearfeed also comes with powerful analytics like number of requests, SLA breaches by each customer channel and more in the form of Workflows - which have been invaluable in making our support measurable giving us the confidence to scale! Adoption and usability of Clearfeed has been incredible. Requirements are little to none and there have been 0 issues in any of this process. **What do you dislike about ClearFeed?** There are few features we'd like to have eg. out of office hour responses, csat requests, etc. The team is great to work with and they've got this on thier immediate roadmap too! **What problems is ClearFeed solving and how is that benefiting you?** Scaling external support to customers over slack which is a combination of - not missing any messages, replies, etc on slack connect channels - having reminders and SLA notifications - not juggling between dozens of channels ### 46. Clearfeed has drastically improved our ability to serve our clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor M. | Client Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ClearFeed?** Clearfeed has been a huge improvement in our client flow, not only is their team responsive and reactive but they are continuously improving their product to serve their clients better! **What do you dislike about ClearFeed?** Would love to see more improvements around the Freshdesk/Clearfeed integration, but I know they are actively working on improving always and see a bright future ahead. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed helps us bridge the gap between our Slack based clients and clients who send in support emails. We are able to ensure we are meeting our SLAs and not missing any new messages coming in. ### 47. Helps ensures you don't miss out on anything important **Rating:** 5.0/5.0 stars **Reviewed by:** Satyajeet J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about ClearFeed?** We have been using ClearFeed for a couple of months now and have found it very useful working with multiple customers across several channels on Slack. It provides visibility into all conversations across customer channels which otherwise used to get lost in silos. Clearfeed helps us stay on top of all open customer conversations. Features like auto reminders for commitments made are really useful. **What do you dislike about ClearFeed?** Nothing to dislike really. It helps solve for our use case. **What problems is ClearFeed solving and how is that benefiting you?** Bringing visibility to all customer conversations from a single channel and reminders for open conversations. ### 48. Review of Clearfeed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ClearFeed?** I like how it makes supporting customers easier in Slack. By centralizing and aggregating multiple channels into a single triage channel, its much easier to keep track and support multiple customers. **What do you dislike about ClearFeed?** Sometimes the triage channel can get too cluttered with both legitimate and non-support threads. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed is solving the problem of Slack overload. With so many customer channels, the number of threads in different channels can be overwhelming. Centralizing all those channels into a single channel makes for a clearer picture of who has and hasn't been helped. ### 49. Massively improves support workflows for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2023 **What do you like best about ClearFeed?** Lots of good things to say. They have excellent support and ensure that they leave you happy. Clearfeed helps automate conversion of slack queries (from customers as well as internal team mates) into support tickets, organising ticketing and tagging those conversations too. My personal favourite feature is that you don't need to come back to slack to respond. You can simply respond to the created ticket in the support tool and your responses get pushed to slack through the clearfeed Integration. It also notifies us (we can define when) about any missed queries on slack. I am sure it has a lot more usecases and we are yet to use Clearfeed to it's max potential, but very happy already. **What do you dislike about ClearFeed?** Nothing is particular. Clearfeed is constantly evolving and brings some very useful features on the table. **What problems is ClearFeed solving and how is that benefiting you?** They are solving the automation of ticket creation from slack to our helpdesk. ### 50. Exactly what we needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about ClearFeed?** Clearfeed allows us to scale our homely approach to customer support through Slack. It gives the benefits of a ticketing system without losing the ease of access and approachability our customers have grown to appreciate. **What do you dislike about ClearFeed?** I do not have any qualms with ClearFeed. Everything has worked exactly as expected, and they are very attentive to providing any features we felt were lacking. Turnaround time has been very fast! **What problems is ClearFeed solving and how is that benefiting you?** We are using Slack to provide customer support. When we had very few customers, it was easy to keep up with responses; but when our customer base grew, we needed a solution that would allow us to scale the quality of support and keep track of metrics. We definitely did not want to veer away from Slack as it was the best way to go beyond great support and become a common part of our customers' teams. ClearFeed gave us all the main benefits of ticketing systems and allowed us to keep our above-and-beyond service. - [View ClearFeed pricing details and edition comparison](https://www.g2.com/products/clearfeed/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+23%3A46%3A33+-0500&secure%5Bsession_id%5D=3fb628a3-ab05-47f6-8306-33835dd7df5f&secure%5Btoken%5D=a5ca5f25718421f20993972062a1b346c974ccee7345a3c06cda1963a69c271f&format=llm_user) ## ClearFeed Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ClearFeed Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ClearFeed Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,559 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,447 reviews)