--- title: Chatling Reviews meta_title: 'Chatling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 76 reviews by the users' company size, role or industry to find out how Chatling works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 76 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Chatling Reviews **Vendor:** Chatling **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.7/5.0 **Total Reviews:** 76 ## About Chatling Chatling is an AI customer service platform that helps businesses automate support, generate leads, and engage customers across their website, WhatsApp, and Instagram, without code. Teams can build AI agents trained on their website, help center, documents, and business knowledge to answer customer questions instantly in 80+ languages. Chatling goes beyond basic chatbot flows by using advanced AI models to understand intent, provide helpful responses, and take action through instructions and integrations. When a conversation needs a human, Chatling supports seamless handoff so your team can step in with the right context. It’s built for SaaS companies, eCommerce brands, agencies, and service businesses that want to reduce repetitive tickets, improve response times, and scale customer conversations from one easy-to-use platform. ## Chatling Pros & Cons **What users like:** - Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. (17 reviews) - Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. (11 reviews) - Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. (8 reviews) - Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. (8 reviews) - Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. (6 reviews) - Users love the **helpful AI responses** of Chatling, enhancing their chatbot-building experience with intuitive features. (6 reviews) - Time-saving (5 reviews) - Users value the **efficient and responsive customer support** of Chatling, enhancing satisfaction and user experience significantly. (4 reviews) - Easy Integrations (4 reviews) - Simple (4 reviews) **What users dislike:** - Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. (3 reviews) - Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. (2 reviews) - Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. (2 reviews) - Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. (2 reviews) - Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. (1 reviews) - Users experience **connectivity issues** with Chatling, causing downtimes that disrupt important client interactions. (1 reviews) - Layout Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **limited options** in Chatling restrict its usability and accessibility for diverse needs. (1 reviews) - Poor Customer Support (1 reviews) ## Chatling Reviews ### 1. Great service for Websites to introduce Chat AI service **Rating:** 5.0/5.0 stars **Reviewed by:** Andy F. | Website dev, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2024 **What do you like best about Chatling?** AI is very easy to setup and to learn new pages.. I allow our business to focus on our business and most of the "frequenly asked questions " are answered by chat , quick response . So the customer is happy to have a quick answer to a general questions **What do you dislike about Chatling?** Some of the layouts needs to be more mobile friendly **What problems is Chatling solving and how is that benefiting you?** Allows quick answer to common questions ### 2. This is meeting our need well. **Rating:** 4.0/5.0 stars **Reviewed by:** Fábio R. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Chatling?** I like the Chatling API for its simplicity and objectivity, making integration easy and efficient. **What do you dislike about Chatling?** I miss some options in the API for more advanced and refined control of the Knowledge Base. **What problems is Chatling solving and how is that benefiting you?** What benefits me is the simple API, which facilitates integration and improves the management of responses. ### 3. Elegant web ui and straightforward intuitive builder. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Chatling?** The user interface is intuitive and easy to both use and understand. Documentation, API and Support all can be consumed digested and put to use quickly. **What do you dislike about Chatling?** I am not sure this qualifies as a dislike, however I think it could be valuable to have some delegation of administration. Controlling or delegating user access and administration of select chatbots. **What problems is Chatling solving and how is that benefiting you?** Elegant chatbot creation with tools to customize a knowledge base as well as builder. ### 4. Effective chats and responsive customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Gibon W. | Webdeveloper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Chatling?** * How easy it is to use and implement * Customer service that listens and takes on board your wishes * Received good help from customer service * Easy to connect with api solutions **What do you dislike about Chatling?** We haven't set up more than one chat so far and it has worked really well. So far, I'm not missing anything. **What problems is Chatling solving and how is that benefiting you?** Makes it easy for visitors to our websites to get their answers. Saves time for customer service. ### 5. loving it ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Chatling?** Great program, priced well for the service . Accurate , love that it offers a good amount of knowledge based characthers and that we can add if needed . Easy to use admin platform **What do you dislike about Chatling?** I do not like that I have to may monthly $35 to remove the chatling brand **What problems is Chatling solving and how is that benefiting you?** Answers general quetions about our company to my employees. Saves time for our admin and it's adds efficiency and convenience. **Official Response from Ali Mahdi:** > Thank you for your feedback—thrilled you’re loving Chatling, and we’ll keep your thoughts on branding costs in mind as we continue to improve! 😊 ### 6. Great custom interface with quick support! **Rating:** 4.5/5.0 stars **Reviewed by:** Roger C. | Chief Design Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2024 **What do you like best about Chatling?** Chatling has been great to use for our business & provided lots of value to ourselves & our customers. It's easy to learn & their support has always been quick to respond. Great service. **What do you dislike about Chatling?** There are a few UI features for the builder that could be better (such as being able to copy blocks) but it's a great platform overall. **What problems is Chatling solving and how is that benefiting you?** 24/7 website support & customized knowledge. ### 7. Very intuitive software, highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Chatling?** Translation capabilities are more effective than other chatbots, and are a big value add for our clients. Also the software offers an easy set-up for non-tech users, with quick responses over email for support and troubleshooting. **What do you dislike about Chatling?** I'd like more user seats for the paid subscription option (only offers two) **What problems is Chatling solving and how is that benefiting you?** Easy set-up and integration to websites and strong AI capabilities that are helpful in fielding questions that are often quite specific to our sector and services. ### 8. Powerful LLM chatbot that is context sensitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Chatling?** It helps our customers to get the services they need quickly and appropriately without needing to provide the services of physical support staff, which isn't always practical or affordable, particularly out of office hours. **What do you dislike about Chatling?** Nothing comes to mind about why we would dislike Chatling **What problems is Chatling solving and how is that benefiting you?** It provides a human level of service to our customers at times when we are not able to provide physical human support ### 9. Intuitive interface and advanced configuration mechanism. A good tool to have an AI chatbot. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Chatling?** Ease of Use. Ease of Implementation. Customer Support. Number of Features. Ideal balance between simple solution and advanced mechanism without entering a gas factory. Requires a little knowledge in the management of conversational flows to obtain a high-performance AI chatbot. **What do you dislike about Chatling?** Debug information a bit minimalistic. Unable to trigger previx from a given node, this requires redoing an entire process to see the result. **What problems is Chatling solving and how is that benefiting you?** The ability to plan specific flows mixing AI responses and programmed content. ### 10. As A web Developer, I find it one of the easiest one to sell to my cusatomers. They love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan I. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Chatling?** Chatling answers the queries accurately and in context. It is not afraid to say "I do not have that information". It is also great in comparing the products on an e-commerce website and providing a ranked recommendation. **What do you dislike about Chatling?** Not a fault. It would be great to have voice enables, talking Chatling. **What problems is Chatling solving and how is that benefiting you?** Providing information to the user 24/7; Collecting emails details gaining the permission to contact. ### 11. Chatling has delivered more than we were expecting **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Chatling?** It is extremely easy to configure and to install in the web page. The performance is outstanding with very little effort. **What do you dislike about Chatling?** It is difficult to say some downside of Chatling, the things I could be missing are already in its pipeline **What problems is Chatling solving and how is that benefiting you?** 24 hour service ### 12. Fast, easy and not too expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Damian P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Chatling?** Intuitive interface. It takes only 1 hour from registration to have configured first chatbot and integrate it with my website. Very usefull and easy API. **What do you dislike about Chatling?** Maeby it is imposible but nothing comes to my mind about dislikes. **What problems is Chatling solving and how is that benefiting you?** ChatBot on my webside answering questions about service (funcionalities, procing, usage etc.) ### 13. Great product for a reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about Chatling?** It's easy to import all knowledge base and the GPT powered AI can easily answer any question on it **What do you dislike about Chatling?** I had no issues so far so I can't find anything to dislike. **What problems is Chatling solving and how is that benefiting you?** We are using it on sales to help answer questions to possible customers and we are also using it existing clients to support them on the usage of the software. **Official Response from Ali Mahdi:** > Thank you for your kind words! ### 14. User Friendly and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Mohcen D. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2024 **What do you like best about Chatling?** User Friendly and doesn't require lot of tech saviness to use. and it have a lot of useful features. And the tech support was helpful when I contacted them about an issue that I'm having. **What do you dislike about Chatling?** Nothing to dislike yet as I'm a new user **What problems is Chatling solving and how is that benefiting you?** It is helping me reduce the time I answer FAQs on my emails ### 15. A Mature AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Owner, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2024 **What do you like best about Chatling?** We have used this product for over a year. Easy to use and flexible enough to handle a variety of use cases. **What do you dislike about Chatling?** Supported LLMs are good, but could add additional engines **What problems is Chatling solving and how is that benefiting you?** The product is used to produce website specific guidance. ### 16. Easy to set up, great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2024 **What do you like best about Chatling?** As a non-coder, this visual builder is intuitive and easy to set up. **What do you dislike about Chatling?** None, I think it gets the job done. .... **What problems is Chatling solving and how is that benefiting you?** Asnwering basic questions and pushing leads. ### 17. Easy, but powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Keith L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Chatling?** It was an early contender in the chatbot industry, and is now a stable product that I'm using for my clients. I like the responsiveness of the developers. **What do you dislike about Chatling?** Currently I have no negative issues at all with Chatling **What problems is Chatling solving and how is that benefiting you?** We sell our service of managing chatbots to our clients. Clients find it answers questions, gives product knowledge that saves our clients from having to type up email responses. It gives consistent answers unlke a people powered call centre where different agents respond differently. ### 18. Significant improvement in resolution rate **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Chatling?** Chatling is a massive time-saver for our business. We integrated their chatbot on our website recently, which has been a big success. It was very easy to set up the chatbot and train it, and we deployed it to our website within two days. We receive over 1,500 emails monthly from customers, and it takes much of our time to respond to them. After implementing Chatling, it successfully resolved 45% of the support questions, and we now spend less time on customer support and more on development and marketing. The team is also quick in answering our questions and releasing new features. We requested Zapier integration recently and they quickly released it in a matter of a few weeks. **What do you dislike about Chatling?** One feature that is missing is Zendesk integration. I wish there was a way for a new ticket to be created in Zendesk for unresolved customer quries. The team have added this to their roadmap and plan on releasing it in the future. **What problems is Chatling solving and how is that benefiting you?** It has reduced the time we spend on customer support and allows our team to focus on other parts of the business. Our resolution rate has also improved significantly after implementing their solution. ### 19. I have found Chatling to be a very intutive chatbot development environment **Rating:** 4.5/5.0 stars **Reviewed by:** Bill E. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Chatling?** I just find it easy to work with and full of functionality. **What do you dislike about Chatling?** I would like to see a Make.com integration that allows for chatbot message processing **What problems is Chatling solving and how is that benefiting you?** Knowledge base exposure, web customer support, and virtual sales ### 20. Chatling Gives Back Precious Time Once Lost to Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Chatling?** We signed up for Chatling only a few months ago and quickly experienced what life was like after their chatbot automated our customer service. What I mean is this, it has freed up so much time answering our customers, that I truly feel like we don't do customer service anymore. In fact, our customer service has improved ten-fold. The website widget is simple to install and their API helps us answer inbound emails. It has saved us an enormous amount of time, but the level of accuracy and courtesy of the AI responses are better than I and any other human could provide. One particular feature was a game changer for us: built in fine-tuning! Having the ability to tailor the chatbot's responses to our customers in our tone is hands down one of the best features of their product. I love Chatling and now consider it to be a central part of our tech stack and business growth. **What do you dislike about Chatling?** I don't dislike anything in particular about the product and I'm are pleased with the features offered. **What problems is Chatling solving and how is that benefiting you?** Streamlining customer service. Chatling does a better job at answering a wide variety of user inquires...even better than our team can answer them. ### 21. Best chatbot price/performance **Rating:** 5.0/5.0 stars **Reviewed by:** Josef S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Chatling?** The support is good, everything is user friendly and it is cheaper than other options **What do you dislike about Chatling?** It does not have that many functionalities but that is what you accept when you choose it **What problems is Chatling solving and how is that benefiting you?** Chatling is one of the channels we use and it solves the easiest issues of our customers ### 22. Powerful, fairly simple to set up **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Chatling?** My clients love the speed and simplicity of adding a chatbot to their site. **What do you dislike about Chatling?** Indications of data usage are confusing and near impossible to explain to the client who has little knowledge of AI and integrated systems. **What problems is Chatling solving and how is that benefiting you?** Custom chat bots that are fast to implement on client sites. ### 23. Very user friendly with quick support. **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago M. | Fund Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Chatling?** Very quick support, even for technically difficult errors. **What do you dislike about Chatling?** Prices could be a bit lower, but apart from that, the platform is very good and easy to use. **What problems is Chatling solving and how is that benefiting you?** Customer support, less hours answering common questions ### 24. Great AI chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Jiri T. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Chatling?** I have long been searching for such an intuitive tool where I could easily upload several selected links to our website for robot learning. Moreover, the support works fantastically and promptly responds to any query or suggestion for improvement. The robot can be easily trained to provide correct answers, and after a few days of operation and corrected queries from live traffic, it is capable of responding to many queries on its own. I recommend it. **What do you dislike about Chatling?** Everything is alright. And moreover, I always process the improvement suggestion quickly. **What problems is Chatling solving and how is that benefiting you?** Problems are solved very quickly. ### 25. Chatling drives NORBU, the Buddhist Chat bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Chatling?** The Buddhist community in Malaysia implemented a Buddhist Chatbot (called NORBU) using Chatling as the interface to ChatGPT. Within 2 months from its launch on 22 July 2023, the bot received overwhelming support from the community. And within 3 months, we received requests from Buddhists in Taiwan, Indonesia, Japan and Russia to implement similar chat bots for their respective communities in their countries. Without Chatling, we doubt this could have taken off so quickly. All in all, an excellent CharGPT interface which allows non-IT content developers to use and deploy efficiently. **What do you dislike about Chatling?** If Chatling has more features to filter or search for chats saved in the conversations, it would be a more effective app. **What problems is Chatling solving and how is that benefiting you?** Deliver right, correct and verified Buddhist content to the Buddhist community while enabling the bot to be a companion (or spiritual friend) to users. Chatling was very effective in its deployment and large scale community acceptance was achieved within 3 months from its launch. ### 26. Brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Chatling?** With the help video it was super simple to set up and publish my chat bot. I trained it on my website only and its returns are brilliant! **What do you dislike about Chatling?** I love everything about it. Be sure to use the help video if you've never done anything like this before. **What problems is Chatling solving and how is that benefiting you?** Making it easier for visitors to my website to get the answers they need about products, services, resources. It also stores any info required of someone who uses it so it has a lead generation capacity as well. - [View Chatling pricing details and edition comparison](https://www.g2.com/products/chatling/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+20%3A33%3A43+-0500&secure%5Bsession_id%5D=efad706a-1ed9-4787-a356-d15e923628e8&secure%5Btoken%5D=ccc456609a0f4f84c64686d9d1c516e490571eb9730b7106351e42338a8e30b7&format=llm_user) ## Chatling Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hostinger](https://www.g2.com/products/hostinger/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Chatling Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Chatling Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (418 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews)