Upside of STI? Hard to think of one... Oh, the Customer Service Department always answers the phone. Review collected by and hosted on G2.com.
User functionality is nonexistent. No efficiency. None at all. Compared to the many EMR/EHR systems I've used in the past, this is the worst. The system is a major limiting factor in our workflow, limiting the productivity of the overall office. I used to be able to document 18-20 notes in less than 8 hours; now I can't document more than 16 within 10 hours. Using this program is torturous.
To break it down: The system is slow. Very tedious, multi-step process for simple tasks. Templates are difficult to customize. Two people cannot access the chart at the same time - meaning my scribe cannot assist if I am viewing the chart/creating notes. The fields within the template do not autopopulate, I have to manually select/enter every section in order to select MORE buttons just to input patient's previously-entered-information into today's progress note.
Selecting ICD-10s is such a process: you need to find the proper code, select it, to then have it be brought up to a new box, and select it again, and yet still have to select "save" in order for it to be placed properly into your note ---- and this has to be done PER ICD CODE.
...and why is there a Practice manager program & a completely separate Clinical Program. If I'm working within ClinicalProgram, I can't see if there's upcoming appointments. Instead I need to have to separate program running on two separate windows. Working on a split screen view is not ideal with Chartmaker as it skews the dimensions of the page
Uploading documents is possible, but it's not easily organized. Leads to more TIME CONSUMING relabeling and organizing. *huge sigh* .....I can keep listing these headaches, but instead, let's just sum up the inconveniences by saying: DO NOT GET CHARTMAKER. PLEASE. DON'T. STOP NOW. Review collected by and hosted on G2.com.
