Top 10 Cerb Alternatives & Competitors

Top 10 Alternatives to Cerb Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,737)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Cerb:
Shared Inbox

Front
By Front App
4.7/5
(2,460)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Categories in common with Cerb:
Shared Inbox

Zendesk for Customer Service
By Zendesk
4.3/5
(6,834)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with Cerb:
Shared Inbox

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HubSpot Service Hub
By HubSpot
4.4/5
(2,911)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Categories in common with Cerb:
Shared Inbox

Brevo Marketing Platform
By Brevo
4.5/5
(2,560)
Product Description
Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.
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Categories in common with Cerb:
Shared Inbox

Podium
By Podium
4.6/5
(2,095)
Product Description
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
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Categories in common with Cerb:
Shared Inbox

Tidio
By Tidio
4.6/5
(1,904)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Categories in common with Cerb:
Shared Inbox

LiveAgent
By QualityUnit
4.5/5
(1,537)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with Cerb:
Shared Inbox

Hiver
By Hiver
4.6/5
(1,283)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Categories in common with Cerb:
Shared Inbox