caterease Reviews & Product Details

caterease Overview

What is caterease?

Catering + Event Management Solution

caterease Details
Website
Product Description

Catering + Event Management Solution


Seller Details
Seller
Caterease Software
Company Website
Year Founded
1991
HQ Location
Naples, FL
Twitter
@caterease
1,449 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
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caterease Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the qualities that this software offers to registered users on its digital platform, highlighting that because of this it is one of the best system based on event and catering planning, with well-programmed tools, for a more scope and programming. Equitable, which allows to guarantee performance over time and in labor works, Caterease encourages rapid updates of contracts or prevailing files of a significant high degree, which are questioned in business environments, highlighting that they include economic or commercial environments. Review collected by and hosted on G2.com.

What do you dislike?

Offering a more in-depth training would not be a bad thing, since its functions maintain multiple styles of optimal performance, or rather, that there are many uses and ways of doing things within this platform, which is a problem for new ones Users, who do not acquire basic knowledge in relation to the use options that Caterease admits, needing constructive improvements in their servers, to offer a small learning curve for this kind of case. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an ideal software for companies that maintain catering processes at high scales, or rather an organization with a literally large development, since they run events in a constant way, to take their campaigns to another commercial level, to guarantee their commercial processes, which allows us to plan all the activities that we must carry out, allowing us to surprisingly increase collaboration between teams made up of planners of these events, to develop a well-structured and preferential marketing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The large proportion of agencies dedicated to different job positions of importance at the business level, use Caterease, because it is a splendid tool with multiple functions that focus on keeping all their users on a single platform, in a way that allows centralize in storing all the information of a particular event, which is of great proportion for us, since we can adequately plan all administrative and advertising processes through this software, whether to disseminate campaigns, at explicit times, which it is also very useful in making sure that we give the customer exactly what they want. Review collected by and hosted on G2.com.

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Staffing Manager
Events Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that there is an option to add every detail I could possibly need. I can book events that are tentative, prospective, and booked. I can create placeholders. There is no limit to the number of events booked. I can add a line for every detail about food, timeline, staffing, and more! Review collected by and hosted on G2.com.

What do you dislike?

The interface is outdated looking. It just feels like an older software. Very plain. It's also super slow to load. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking events yearly, as well as seeing any prospective, tentative, and repeat events. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The most helpful thing about Caterease is that they have a bunch of tutorials and trouble shooting questions already answered on their website so you do not have to spend a lot of time on the phone with customer service. The upside of using Caterease is the versatility of the settings and the polished look it creates. Review collected by and hosted on G2.com.

What do you dislike?

The least helpful aspect of Caterease is that it allows laziness. We have some event planners that do not fill in the information boxes appropriately and Caterease allows the information to be saved. i.e.; puts TBD as the client’s address.. which causes issues down the line. The downside of using Caterease is the random bugs/twitches it sometimes gets. I’ve had issues logging in and staying logged in. I’ve also had issues with the internal tax and fee calculators. I one time did have to call customer service because my print settings changed and saved without me doing anything and I didn’t know how to reset them and there was no tutorial or trouble shooting question on the website. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Caterease is incredibly simple and user friendly once your proper settings are in place. It would take me much longer to create proposals or invoices if I were not using Caterease. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Caterease makes it easy for various team members to quickly review an event while having all details in one place. Review collected by and hosted on G2.com.

What do you dislike?

There are some features of Caterease that seem to be missing. Our team in particular finds issues with users overwriting changes and getting kicked out of an event that you had not closed out of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company was previously operating out of Excel and found it nearly impossible to report on the financials of our company. Caterease has made it easier to report on various metrics and provide accurate forecasting for our company. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It really hits all of the detailed points I need. BEO, shift lines, labor hours, notes, etc. Budget vs. cost, variance. Etc. But really not a sleek interface. Review collected by and hosted on G2.com.

What do you dislike?

Not a sleek aesthetic. It's outdated looking and very slow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Details of events, BEO can be viewed multiple ways, everything is edit-able Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked that we could keep track of all of our clients and staff in the caterease program. It was really easy to look back and find past clients or search through past calendars to reference previous parties. It is also really easy to figure out how to do anything on the program through the help pages online. Review collected by and hosted on G2.com.

What do you dislike?

The only real issue I had with the program as trying to add staff into it and represent them as having multiple job positions. I found the program to be very specific for each staff member. Other than that, I never ran into any issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The program allowed us to put all of our billing and events into one place. While we had a backup calendar, we primarily used the calendar in the program to schedule our events. It was helpful for all of the catering staff to keep on the same page and look through each others' notes. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that Caterease has so many compensates pertaining to menu management, inventory, billing, scheduling and floor plan development. Review collected by and hosted on G2.com.

What do you dislike?

I wish the Caterease would auto populate more of the information fields. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m reducing the amount of time that I normally would have spent by manually inputting orders. I’m also able to keep my tram more organized, by having all event information housed in one location. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Separate managers for accounts, events, prospects, and contacts. Holds a lot of information, which can be shared with colleagues. Review collected by and hosted on G2.com.

What do you dislike?

Too many options and customizations, requires hours of setup, have to setup own prints, requires a lot of training for every user, scrolling in sub-events is hard to learn, accidental scrolling leads to mistakes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Designate a team to set it up or pay Caterease to set it up for you, schedule many hours of training for every user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Faster to pull reports and analyze data, easier and faster to pull prints Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to streamline items. They keep adding integrations so we don't have to retype or re enter details. It's as easy as clicking a single button and all the data will copy over. Review collected by and hosted on G2.com.

What do you dislike?

The lag and lack of information coming from the help line, should you need to ask a question about new items. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to link everything together so it's just a few button clivks Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Reporting capabilities are very good, so long as the information is input properly and completely. Review collected by and hosted on G2.com.

What do you dislike?

The thing I disliked most was the fact that we had to interface through Citrix to gain access. When meeting with clients and using our iPads to share photos, it was difficult to connect to Caterease, and then the text was so small it was difficult to check available dates or enter client details. Also, as a restaurant catering and special events department, we didn't use a lot of the features it includes. I think it's more suitable for off-premise catering companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not applicable. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Catering goes beyond just the kitchen and Caterease recognizes that. This platform makes it simple for us to tie the kitchen to the sales team, rental divisions, operations and even our billing department. Having everything centralized is great! Review collected by and hosted on G2.com.

What do you dislike?

From a programming standpoint and getting started, things can be long, repetitive and gruling. However, eventually the hard work and long hours of specifying to your needs will pay off. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Everyone has access to everything! It's also cloud based. So there's never an excuse for a member of our team to not have necessary information. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

A great place to organize events and keep information on clients Review collected by and hosted on G2.com.

What do you dislike?

can't separate rooms onto separate BEOs for same event. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing you to save information into contact history and attach event related files to each event. Ability to use and remember group if they return continuously for events. Review collected by and hosted on G2.com.

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F&B Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of creating a banquet event order and revising it easily Review collected by and hosted on G2.com.

What do you dislike?

I dislike that I can’t figure out how to email the BEO from the app. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m getting info out to each department as well as the client easily. It’s beneficial in ensuring a great event all around. Review collected by and hosted on G2.com.

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Sales and Catering Manager
Food & Beverages
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to customize fields is a big plus. I also liked the integration into the Outlook calendar. Review collected by and hosted on G2.com.

What do you dislike?

Commands and processes are convoluted and unnecessarily complex. Nothing is intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating Banquet Event orders and contracts that are clear and concise. Review collected by and hosted on G2.com.

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Independent Consultant
Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

UI is easy but it lacks some functionality of other programs. Review collected by and hosted on G2.com.

What do you dislike?

Only allows for 1 BEO which means the guest sees all notes and information. Does not track communications. Menu design is limited Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For a small catering operation it may be good. Review collected by and hosted on G2.com.

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Catering Sales Manager
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Caterease makes to adjust event details such as time and menu. Storing and then reusing venue sites is an added bonus. Review collected by and hosted on G2.com.

What do you dislike?

I really dislike nothing about this program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reporting is endless. So easy to track all types of data. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customizing prints to fit your event needs. Very useful to be able to print only what each department needs- kitchen, bar, coordinator, etc. Review collected by and hosted on G2.com.

What do you dislike?

Freezes often

Only way to view menu items is to be in an event (example: can’t view prices outside of events - hard to quote for new business) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helpful that it warns you when overbooking and shows which employee made the contract. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The organize of where different menu items are located. Review collected by and hosted on G2.com.

What do you dislike?

An account can only be logged in on one device at a time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to create specified organization for an event and type in notes that are particular to an event. We also can select a BEO from the past and reuse it for an upcoming event while just updating the details. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked the ease of navigating through the software to see past events, ones that are tentatively and ones that are upcoming. Review collected by and hosted on G2.com.

What do you dislike?

Having to input and save the information multiple times for one event. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to lookup past events even before I worked with the restaurant to take care of the clients better. Review collected by and hosted on G2.com.

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Pizza Chef Kitchen Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

its long history good word of mouth prior to using pricing functions wells Review collected by and hosted on G2.com.

What do you dislike?

I have so far nothing to dislike and have never had any issues! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

the best program I have ever seen and had the pleasure to use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

it uses quick entry tools good e-mail customer service good menu option uses quickbook for our needs Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Can save menu and acts as a database for all users. Review collected by and hosted on G2.com.

What do you dislike?

Extremely slow to load and missing a lot of features that I wish it had. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy way to have a master database of all clients. Puts together professional looking contracts Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of product and understanding of the basic functions Review collected by and hosted on G2.com.

What do you dislike?

Not fully set up and there are more programs that have better options Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/A Review collected by and hosted on G2.com.

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Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Caterease has great offerings and capabilities! Caterease offers almost everything you can think of that would be helpful for events. You can attach photos, change fonts, insert custom text for contract verbiage, EVERYTHING! You can even export different reports about financials, attendee information, even food costs. These reports are all customizable. There are also audit trails you can generate to see exactly which employee made which updates and when to track down different details. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there are so many different options and integrations, we had trouble on my staff teaching everyone how to use the software. Many of our less-tech-savvy staff still struggles. Also, many of the integrations were an additional charge that my company wasn't able to utilize. If a company had an unlimited budget, Caterease would be the all-in-one place to manage event info. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Caterease offers great options including attaching photos to files, different lists and organization tools for catering -packing, purchasing, etc. - as well as handy integrations with floor planning softwares and email marketing sites. If you're looking for an all-in-one catering or event software, Caterease is a great tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Caterease allowed our staff to be able to update event info remotely and immediately, which helped out all of our departments. Also prints different events documents with timestamps quickly and efficiently. This was a significant upgrade for our company and our communication. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

CE is pretty intuitive once you start using it. It is easy to search for different clients/dates etc. This is the industry standard for catering programs, so almost anywhere you work will have you using this (I am with my second company who utilizes CE). Very easy to customize menu items and to email and PDF in the program. Review collected by and hosted on G2.com.

What do you dislike?

I have been using CE for about 6 years, and almost DAILY, something goes wrong with the program between 2-4pm. It will either slow down, give you an error message or erase something you were typing. There was a recent update that fixed quite a few glitches with the program, but the random afternoon errors have persisted. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the industry standard Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work at University that has many similar events year to year and CE makes it super easy to copy events over or look back at past events. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The format/layout of BEO's and Function sheets are very easy to customize. The catering system allows me to write up event details for staff to easily follow to execute an event. For the most part it is user friendly, I thought myself the system by reading the user guide. Review collected by and hosted on G2.com.

What do you dislike?

There are a few quirks in the system (such as duplicate text) that I have to manually remove when typing in a new line item. Customer service has not been able to help with finding a setting to fix the problem. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As an event sales manager this system is great at keeping my events organized. I have not tried out any other catering systems but I am not looking to switch because I am happy with this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use Caterease to create event sheets for staff and to send to clients to confirm event details. Review collected by and hosted on G2.com.

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