# caterease Reviews **Vendor:** Caterease Software **Category:** [Catering Software](https://www.g2.com/categories/catering) **Average Rating:** 3.5/5.0 **Total Reviews:** 43 ## About caterease Catering + Event Management Solution ## caterease Reviews ### 1. Difficult and not intuitive. **Rating:** 2.5/5.0 stars **Reviewed by:** Mai M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about caterease?** The data it retrieves is excellent and we were able to run excellent reports. **What do you dislike about caterease?** From. Proposal standpoint, it wasn't super intuitive to the user and client. **What problems is caterease solving and how is that benefiting you?** It was good for records and data records but on the while I don't know if it is demoting to a more modern user friendly option. ### 2. Plan your events in the easiest way possible. **Rating:** 4.5/5.0 stars **Reviewed by:** Jianhong D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about caterease?** I love the qualities that this software offers to registered users on its digital platform, highlighting that because of this it is one of the best system based on event and catering planning, with well-programmed tools, for a more scope and programming. Equitable, which allows to guarantee performance over time and in labor works, Caterease encourages rapid updates of contracts or prevailing files of a significant high degree, which are questioned in business environments, highlighting that they include economic or commercial environments. **What do you dislike about caterease?** Offering a more in-depth training would not be a bad thing, since its functions maintain multiple styles of optimal performance, or rather, that there are many uses and ways of doing things within this platform, which is a problem for new ones Users, who do not acquire basic knowledge in relation to the use options that Caterease admits, needing constructive improvements in their servers, to offer a small learning curve for this kind of case. **Recommendations to others considering caterease:** It is an ideal software for companies that maintain catering processes at high scales, or rather an organization with a literally large development, since they run events in a constant way, to take their campaigns to another commercial level, to guarantee their commercial processes, which allows us to plan all the activities that we must carry out, allowing us to surprisingly increase collaboration between teams made up of planners of these events, to develop a well-structured and preferential marketing. **What problems is caterease solving and how is that benefiting you?** The large proportion of agencies dedicated to different job positions of importance at the business level, use Caterease, because it is a splendid tool with multiple functions that focus on keeping all their users on a single platform, in a way that allows centralize in storing all the information of a particular event, which is of great proportion for us, since we can adequately plan all administrative and advertising processes through this software, whether to disseminate campaigns, at explicit times, which it is also very useful in making sure that we give the customer exactly what they want. ### 3. Outdated interface but perfectly detailed **Rating:** 4.0/5.0 stars **Reviewed by:** Natasha B. | Staffing Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2020 **What do you like best about caterease?** I like that there is an option to add every detail I could possibly need. I can book events that are tentative, prospective, and booked. I can create placeholders. There is no limit to the number of events booked. I can add a line for every detail about food, timeline, staffing, and more! **What do you dislike about caterease?** The interface is outdated looking. It just feels like an older software. Very plain. It's also super slow to load. **What problems is caterease solving and how is that benefiting you?** Tracking events yearly, as well as seeing any prospective, tentative, and repeat events. ### 4. Caterease: User Friendly but Faulty at Times **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about caterease?** The most helpful thing about Caterease is that they have a bunch of tutorials and trouble shooting questions already answered on their website so you do not have to spend a lot of time on the phone with customer service. The upside of using Caterease is the versatility of the settings and the polished look it creates. **What do you dislike about caterease?** The least helpful aspect of Caterease is that it allows laziness. We have some event planners that do not fill in the information boxes appropriately and Caterease allows the information to be saved. i.e.; puts TBD as the client’s address.. which causes issues down the line. The downside of using Caterease is the random bugs/twitches it sometimes gets. I’ve had issues logging in and staying logged in. I’ve also had issues with the internal tax and fee calculators. I one time did have to call customer service because my print settings changed and saved without me doing anything and I didn’t know how to reset them and there was no tutorial or trouble shooting question on the website. **What problems is caterease solving and how is that benefiting you?** Caterease is incredibly simple and user friendly once your proper settings are in place. It would take me much longer to create proposals or invoices if I were not using Caterease. ### 5. Replaced Excel for Catering **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about caterease?** Caterease makes it easy for various team members to quickly review an event while having all details in one place. **What do you dislike about caterease?** There are some features of Caterease that seem to be missing. Our team in particular finds issues with users overwriting changes and getting kicked out of an event that you had not closed out of. **What problems is caterease solving and how is that benefiting you?** Our company was previously operating out of Excel and found it nearly impossible to report on the financials of our company. Caterease has made it easier to report on various metrics and provide accurate forecasting for our company. ### 6. Outdated but useful **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about caterease?** It really hits all of the detailed points I need. BEO, shift lines, labor hours, notes, etc. Budget vs. cost, variance. Etc. But really not a sleek interface. **What do you dislike about caterease?** Not a sleek aesthetic. It's outdated looking and very slow. **What problems is caterease solving and how is that benefiting you?** Details of events, BEO can be viewed multiple ways, everything is edit-able ### 7. Easy to use, Excellent online resources for questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about caterease?** I liked that we could keep track of all of our clients and staff in the caterease program. It was really easy to look back and find past clients or search through past calendars to reference previous parties. It is also really easy to figure out how to do anything on the program through the help pages online. **What do you dislike about caterease?** The only real issue I had with the program as trying to add staff into it and represent them as having multiple job positions. I found the program to be very specific for each staff member. Other than that, I never ran into any issues. **What problems is caterease solving and how is that benefiting you?** The program allowed us to put all of our billing and events into one place. While we had a backup calendar, we primarily used the calendar in the program to schedule our events. It was helpful for all of the catering staff to keep on the same page and look through each others' notes. ### 8. Utilizing caterease to organization business unit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2019 **What do you like best about caterease?** I like that Caterease has so many compensates pertaining to menu management, inventory, billing, scheduling and floor plan development. **What do you dislike about caterease?** I wish the Caterease would auto populate more of the information fields. **What problems is caterease solving and how is that benefiting you?** I’m reducing the amount of time that I normally would have spent by manually inputting orders. I’m also able to keep my tram more organized, by having all event information housed in one location. ### 9. Easy to learn, hard to setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about caterease?** Separate managers for accounts, events, prospects, and contacts. Holds a lot of information, which can be shared with colleagues. **What do you dislike about caterease?** Too many options and customizations, requires hours of setup, have to setup own prints, requires a lot of training for every user, scrolling in sub-events is hard to learn, accidental scrolling leads to mistakes. **Recommendations to others considering caterease:** Designate a team to set it up or pay Caterease to set it up for you, schedule many hours of training for every user. **What problems is caterease solving and how is that benefiting you?** Faster to pull reports and analyze data, easier and faster to pull prints ### 10. Better everyday **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about caterease?** The ability to streamline items. They keep adding integrations so we don't have to retype or re enter details. It's as easy as clicking a single button and all the data will copy over. **What do you dislike about caterease?** The lag and lack of information coming from the help line, should you need to ask a question about new items. **What problems is caterease solving and how is that benefiting you?** Being able to link everything together so it's just a few button clivks ### 11. Caterease has a lot to offer, depending on your business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about caterease?** Reporting capabilities are very good, so long as the information is input properly and completely. **What do you dislike about caterease?** The thing I disliked most was the fact that we had to interface through Citrix to gain access. When meeting with clients and using our iPads to share photos, it was difficult to connect to Caterease, and then the text was so small it was difficult to check available dates or enter client details. Also, as a restaurant catering and special events department, we didn't use a lot of the features it includes. I think it's more suitable for off-premise catering companies. **What problems is caterease solving and how is that benefiting you?** Not applicable. ### 12. Catering Made EASE-y **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about caterease?** Catering goes beyond just the kitchen and Caterease recognizes that. This platform makes it simple for us to tie the kitchen to the sales team, rental divisions, operations and even our billing department. Having everything centralized is great! **What do you dislike about caterease?** From a programming standpoint and getting started, things can be long, repetitive and gruling. However, eventually the hard work and long hours of specifying to your needs will pay off. **What problems is caterease solving and how is that benefiting you?** Everyone has access to everything! It's also cloud based. So there's never an excuse for a member of our team to not have necessary information. ### 13. 80% useful for putting events together, still missing components **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about caterease?** A great place to organize events and keep information on clients **What do you dislike about caterease?** can't separate rooms onto separate BEOs for same event. **What problems is caterease solving and how is that benefiting you?** Allowing you to save information into contact history and attach event related files to each event. Ability to use and remember group if they return continuously for events. ### 14. Appropriate Name **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie P. | F&B Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about caterease?** I like the ease of creating a banquet event order and revising it easily **What do you dislike about caterease?** I dislike that I can’t figure out how to email the BEO from the app. **What problems is caterease solving and how is that benefiting you?** I’m getting info out to each department as well as the client easily. It’s beneficial in ensuring a great event all around. ### 15. Effective software but requires training. **Rating:** 2.5/5.0 stars **Reviewed by:** Kaitlin D. | Sales and Catering Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about caterease?** The ability to customize fields is a big plus. I also liked the integration into the Outlook calendar. **What do you dislike about caterease?** Commands and processes are convoluted and unnecessarily complex. Nothing is intuitive. **What problems is caterease solving and how is that benefiting you?** Creating Banquet Event orders and contracts that are clear and concise. ### 16. It works but there is better software available **Rating:** 2.0/5.0 stars **Reviewed by:** John B. | Independent Consultant, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about caterease?** UI is easy but it lacks some functionality of other programs. **What do you dislike about caterease?** Only allows for 1 BEO which means the guest sees all notes and information. Does not track communications. Menu design is limited **What problems is caterease solving and how is that benefiting you?** For a small catering operation it may be good. ### 17. Caterease is worth the time and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill O. | Catering Sales Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about caterease?** Caterease makes to adjust event details such as time and menu. Storing and then reusing venue sites is an added bonus. **What do you dislike about caterease?** I really dislike nothing about this program. **What problems is caterease solving and how is that benefiting you?** Reporting is endless. So easy to track all types of data. ### 18. CE software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about caterease?** Customizing prints to fit your event needs. Very useful to be able to print only what each department needs- kitchen, bar, coordinator, etc. **What do you dislike about caterease?** Freezes often Only way to view menu items is to be in an event (example: can’t view prices outside of events - hard to quote for new business) **What problems is caterease solving and how is that benefiting you?** Helpful that it warns you when overbooking and shows which employee made the contract. ### 19. Event manager using caterease to type BEOs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about caterease?** The organize of where different menu items are located. **What do you dislike about caterease?** An account can only be logged in on one device at a time. **What problems is caterease solving and how is that benefiting you?** We are able to create specified organization for an event and type in notes that are particular to an event. We also can select a BEO from the past and reuse it for an upcoming event while just updating the details. ### 20. Caterease review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2019 **What do you like best about caterease?** I liked the ease of navigating through the software to see past events, ones that are tentatively and ones that are upcoming. **What do you dislike about caterease?** Having to input and save the information multiple times for one event. **What problems is caterease solving and how is that benefiting you?** Being able to lookup past events even before I worked with the restaurant to take care of the clients better. ### 21. Caterease is such a cool breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Roger A C. | Pizza Chef Kitchen Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about caterease?** its long history good word of mouth prior to using pricing functions wells **What do you dislike about caterease?** I have so far nothing to dislike and have never had any issues! **Recommendations to others considering caterease:** the best program I have ever seen and had the pleasure to use **What problems is caterease solving and how is that benefiting you?** it uses quick entry tools good e-mail customer service good menu option uses quickbook for our needs ### 22. Clunky and Slow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about caterease?** Can save menu and acts as a database for all users. **What do you dislike about caterease?** Extremely slow to load and missing a lot of features that I wish it had. **What problems is caterease solving and how is that benefiting you?** Easy way to have a master database of all clients. Puts together professional looking contracts ### 23. Good but not a complete program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2019 **What do you like best about caterease?** Ease of product and understanding of the basic functions **What do you dislike about caterease?** Not fully set up and there are more programs that have better options **What problems is caterease solving and how is that benefiting you?** N/A ### 24. Great Capabilities! **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing and Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about caterease?** Caterease has great offerings and capabilities! Caterease offers almost everything you can think of that would be helpful for events. You can attach photos, change fonts, insert custom text for contract verbiage, EVERYTHING! You can even export different reports about financials, attendee information, even food costs. These reports are all customizable. There are also audit trails you can generate to see exactly which employee made which updates and when to track down different details. **What do you dislike about caterease?** Honestly, there are so many different options and integrations, we had trouble on my staff teaching everyone how to use the software. Many of our less-tech-savvy staff still struggles. Also, many of the integrations were an additional charge that my company wasn't able to utilize. If a company had an unlimited budget, Caterease would be the all-in-one place to manage event info. **Recommendations to others considering caterease:** Caterease offers great options including attaching photos to files, different lists and organization tools for catering -packing, purchasing, etc. - as well as handy integrations with floor planning softwares and email marketing sites. If you're looking for an all-in-one catering or event software, Caterease is a great tool. **What problems is caterease solving and how is that benefiting you?** Caterease allowed our staff to be able to update event info remotely and immediately, which helped out all of our departments. Also prints different events documents with timestamps quickly and efficiently. This was a significant upgrade for our company and our communication. ### 25. Great Program with Flaws **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about caterease?** CE is pretty intuitive once you start using it. It is easy to search for different clients/dates etc. This is the industry standard for catering programs, so almost anywhere you work will have you using this (I am with my second company who utilizes CE). Very easy to customize menu items and to email and PDF in the program. **What do you dislike about caterease?** I have been using CE for about 6 years, and almost DAILY, something goes wrong with the program between 2-4pm. It will either slow down, give you an error message or erase something you were typing. There was a recent update that fixed quite a few glitches with the program, but the random afternoon errors have persisted. **Recommendations to others considering caterease:** It is the industry standard **What problems is caterease solving and how is that benefiting you?** I work at University that has many similar events year to year and CE makes it super easy to copy events over or look back at past events. ### 26. Caterease Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about caterease?** The format/layout of BEO's and Function sheets are very easy to customize. The catering system allows me to write up event details for staff to easily follow to execute an event. For the most part it is user friendly, I thought myself the system by reading the user guide. **What do you dislike about caterease?** There are a few quirks in the system (such as duplicate text) that I have to manually remove when typing in a new line item. Customer service has not been able to help with finding a setting to fix the problem. **Recommendations to others considering caterease:** As an event sales manager this system is great at keeping my events organized. I have not tried out any other catering systems but I am not looking to switch because I am happy with this product. **What problems is caterease solving and how is that benefiting you?** I use Caterease to create event sheets for staff and to send to clients to confirm event details. ### 27. Caterease is a perfect tool for Catered Events! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about caterease?** Caterease gives you the ability to generate Proposals, Kitchen Detail Sheets, and Invoices with ease, streamlining the process. One of Caterease's best features is it's ability to email proposals straight from the software. You and the client can work back and forth quickly and easily as you develop their vision and menu. **What do you dislike about caterease?** The only notable glitch I found is that you must enter the venue under every subcategory for it to appear in the title section of the software. Also the fonts can switch up from time to time, creating some aggravation. **Recommendations to others considering caterease:** Highly recommend for anyone adding catering to their services offered. **What problems is caterease solving and how is that benefiting you?** Caterease provides the benefit of quickly and easily quoting the customer and giving estimate, generating the calculations, taxes, service charges and more for you. Your client will have a clear idea of what they will pay. ### 28. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Cesar H. | Catering Director, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about caterease?** The easiness of use is the best part of this software. I briefly used it during an events internship with Sodexo while in college and it remains one of my favorites software that I have used. It is clean, user-friendly, and everyone at the office loved it! **What do you dislike about caterease?** The design of the event orders could be a little better, but that is a matter of how used to the pre-existing design you are. **Recommendations to others considering caterease:** Definitely worth a try as a stand-alone software. When learning it, my catering director had nothing but positives to say about the software and during the short period that I used it, I would have to whole heartedly agree. **What problems is caterease solving and how is that benefiting you?** It was easy to communicate amongst departments and to share the information amongst the staff which is always helpful. ### 29. Caterease Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey W. | Group Sales Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2017 **What do you like best about caterease?** Other then being extremely reputable and well-known/ popular in regards to catering software. It is the most versatile and user friendly software I have ever used, even next to delphi. A lot of flexibility when creating, BEO's, contracts etc. and so clean and professional. Endless customization, easy to learn and understand and the opportunities are endless in how you can use it to benefit your business. **What do you dislike about caterease?** Should you need training, it is not free - however it is so user friendly, training is rarely needed. **What problems is caterease solving and how is that benefiting you?** Provided me with the tools to keep track of clients and previous events which in turn helped us with quicker response times with repeat clientele and business. ### 30. Saved Me From A Life of Word **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Director of Catering and Banquets, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about caterease?** Clicking in your menus and seeing food and beverage breakdowns **What do you dislike about caterease?** Finding and creating reports can be difficult. **What problems is caterease solving and how is that benefiting you?** Being able to adequately see projections and easily pull up past events while talking to clients ### 31. Not user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Esther K. | Event Planner, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about caterease?** What I like best is that you can easily create a menu or product description. **What do you dislike about caterease?** It is not user friendly. If you make one change or add one item it doesn't update in other areas so it's needs to be manually changed in every area. Glitches happen periodically. **What problems is caterease solving and how is that benefiting you?** At this point there is no business benefit. We will have to transfer to a different software. ### 32. Intuitive client management and database software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about caterease?** Users can easily input and edit client data, as well as create orders attributed to clients. Querying is very easy and in-depth. **What do you dislike about caterease?** Sometimes becomes unresponsive. A few glitches here and there that could cause data loss. **What problems is caterease solving and how is that benefiting you?** Managing clients is a breeze with this software. Having data on all previous orders has become essential as well. ### 33. Takes Some Time, But Overall Effective **Rating:** 4.0/5.0 stars **Reviewed by:** Gigi G. | Temporary Admissions Assistant, Primary/Secondary Education, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2017 **What do you like best about caterease?** I like the convenience of it. It's pretty straightforward for the most part, though there are some weird features that take some time to get the hang of. It's pretty user friendly once you have worked with it for a while. **What do you dislike about caterease?** It doesn't make it particularly easy to create short-term revisions on proposals -- it won't let you export a proposal without saving it, so if you're making a few changes, you have to go back and re-adjust everything. I wish there was a way for us to just do a temporary proposal without creating a whole new event. **Recommendations to others considering caterease:** Take some time and really play with it for a while before you begin actually sending proposals to clients. There are a lot of hidden features available that take some digging. **What problems is caterease solving and how is that benefiting you?** It's pretty easy to use for someone who's never worked with event programs before. It makes it easy to see all the upcoming events at a glance. It's color coded so users and see cancelled, pending, and confirmed events very quickly. ### 34. High powered, high difficulty **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about caterease?** This software is extremely in depth, and can handle a multitude of needs. It can be built and designed specific to your organization, and facilitates the flow of information in an easy to understand way. **What do you dislike about caterease?** Because it has so many capabilities, I feel you need a developer to be able to use it effectively. Many companies would not get the full benefit of the program, as they may not need all it of its capabilities. **Recommendations to others considering caterease:** Go for it. It's a great resource for data basing client interactions, and for planning execution across multiple departments. **What problems is caterease solving and how is that benefiting you?** I like that information is kept up to date across platforms and users. Information can flow freely between departments because of the synchronization. ### 35. Caterease Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about caterease?** I like how the BEO's are detailed - as it is very important for our staff to have something that is easy to read and understand. **What do you dislike about caterease?** Caterease has had some problems with speed and glitches within the system **What problems is caterease solving and how is that benefiting you?** Helping clients to do more on their own and it seems to be easier for them to go directly to their account rather than calling to update things on their BEO. ### 36. Wish there weren’t some many bugs! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2017 **What do you like best about caterease?** That my entire company uses it so we’re all on the same page otherwise not much stands out about the program **What do you dislike about caterease?** Very slow, malfunctions on a regular basis, too many not needed tools **What problems is caterease solving and how is that benefiting you?** Using it for sales invoices and menu planning ### 37. I enjoy using Caterease, but there are ways the interface could be easier to manage **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2017 **What do you like best about caterease?** The scheduler is great, the program is very easy to customize. **What do you dislike about caterease?** There are some bugs- sometimes I need to restart the program when I'm trying to send an email. **Recommendations to others considering caterease:** go for it **What problems is caterease solving and how is that benefiting you?** We are a catering company, and we use caterease to set up events. We have definitely become better oprganized, and have seen our business grow since we started using it! ### 38. Caterease **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about caterease?** Ease for Multiple users, Easy input and selections for menu planning **What do you dislike about caterease?** slow running, freezes, updates during busy times (Friday and Saturdays) **What problems is caterease solving and how is that benefiting you?** less double bookings access for all users to view bookings ### 39. Caterease Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2017 **What do you like best about caterease?** I like that Caterease is (mostly) user-friendly. **What do you dislike about caterease?** I do not like that certain features are only available with certain versions of the product. **What problems is caterease solving and how is that benefiting you?** It is simple to keep track of clients and events. ### 40. It is amazing! 9 years in the industry and this is the best yet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2016 **What do you like best about caterease?** It is so unbelievable easy to use. I've been in this industry five years and used to have to type everything. What really streamlines my day is that I can send saved email templates right from it and it tracks everything. Also, the event timeline tool is so useful. You can load in all of your menus and it pulls everything. You can use it to schedule your staff. Every single aspect of our operation uses it. **What do you dislike about caterease?** For some reason, when i change an email address, it keeps reverting back to the old one when I merge an email document every time even though i've changed it everywhere. This has to be some kind of glitch. Other than that, it's perfect! It would be really nice if it was easier to attach a photo. I'm still struggling with that. At first, I had a hard time figuring out how to drag over the timeline, but it got easier. Opening up multiple events would be a nice feature. Also, an easier way to search by contact name would be nice. Would be nice if this program had its own way to process cc payments. **Recommendations to others considering caterease:** It's worth every penny! **What problems is caterease solving and how is that benefiting you?** This software is perfect. Not sure there is a business "problem" this is the answer to any company that does special events as a business, for planners, for hotels, for event venues. It's nice that you can block space, schedule staff. Other places I've worked at the process is very archaic. It's definitely better that hotel sales pro. ### 41. Upgrade was a Downgrade **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2016 **What do you like best about caterease?** Caterease has many useful functions when booking catering events and I like the way commonly used things can be saved in "scratchpad" that can be used repeatedly without having to recreate each time. **What do you dislike about caterease?** I've used another brand that is more appealing to hotels with event space. Caterease is geared toward catering so the guestroom feature (though optional) is not strong. I could provide a laundry list of numerous things where the program falls short (both rooms and catering), but for sake of time and space I will share my biggest concern. The recent upgrade was the worst orchestrated upgrade I've experienced for any software I've used in or out of the industry. Not only did our organization lose all the customization we spent months configuring but many of the formerly functioning features no longer work. I have yet to use any of the "new" enhancements. I would be surprised to learn if the upgrade was tested in a live market because we cannot be the only facility to have these challenges. **Recommendations to others considering caterease:** If you do small catering this software may work for you. Lots of event space with multiday use and especially guestrooms are not at all compatible with this. You can make it work but there are better alternatives. **What problems is caterease solving and how is that benefiting you?** I sell both guestroom group blocks as well as banquet space for a large hotel. ### 42. BPS Restaurant **Rating:** 3.5/5.0 stars **Reviewed by:** Cameron S. | Assistant Venue Manager, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about caterease?** The customizable features and formatting that make our location uniform with other locations under the same umbrella. **What do you dislike about caterease?** Our inability to outline prep lists for our kitchen based on weekly/bi-weekly/monthly menus and upcoming events. **What problems is caterease solving and how is that benefiting you?** The platform is more advanced and versatile than the platform we were using exclusively for the last four years. ### 43. Do not pay in full **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2015 **What do you like best about caterease?** I liked that they entered the products into the software. **What do you dislike about caterease?** I paid in full for the year and within a month of using the software, our company decided they were going to close. I called to try and get a refund of some of the $2200 I paid and not only were they very rude, management never returned by call and of course, there was no refund. The software may be good but the customer support is not understanding or responsive. **Recommendations to others considering caterease:** I paid in full for the year and within a month of using the software, our company decided they were going to close. I called to try and get a refund of some of the $2200 I paid and not only were they very rude, management never returned by call and of course, there was no refund. The software may be good but the customer support is not understanding or responsive. **What problems is caterease solving and how is that benefiting you?** N/A - [View caterease pricing details and edition comparison](https://www.g2.com/products/caterease/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A58%3A40+-0500&secure%5Bsession_id%5D=d5596b1f-3055-48ed-8ca8-940ba2bbc354&secure%5Btoken%5D=73363ba85edbb6736b13ae08ba81e3c525862a06df505f751cdaf507cc94201b&format=llm_user) ## caterease Features **Administration** - Billing and Invoicing - Reporting - Venue Calendar - Staff Management - Task Management **Event Management** - Online Booking - Resource Management - Facilities Management - Food and Beverage Management **Sales and Marketing** - Customer Database - Sales Tools - Email Automation **Agentic AI - Venue Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top caterease Alternatives - [Tripleseat](https://www.g2.com/products/tripleseat-tripleseat/reviews) - 4.5/5.0 (358 reviews) - [Total Party Planner](https://www.g2.com/products/total-party-planner/reviews) - 4.5/5.0 (37 reviews) - [CaterTrax](https://www.g2.com/products/catertrax/reviews) - 4.5/5.0 (17 reviews)