caterease Reviews & Product Details

Caterease has many useful functions when booking catering events and I like the way commonly used things can be saved in "scratchpad" that can be used repeatedly without having to recreate each time. Review collected by and hosted on G2.com.

I've used another brand that is more appealing to hotels with event space. Caterease is geared toward catering so the guestroom feature (though optional) is not strong. I could provide a laundry list of numerous things where the program falls short (both rooms and catering), but for sake of time and space I will share my biggest concern. The recent upgrade was the worst orchestrated upgrade I've experienced for any software I've used in or out of the industry. Not only did our organization lose all the customization we spent months configuring but many of the formerly functioning features no longer work. I have yet to use any of the "new" enhancements. I would be surprised to learn if the upgrade was tested in a live market because we cannot be the only facility to have these challenges. Review collected by and hosted on G2.com.

The customizable features and formatting that make our location uniform with other locations under the same umbrella. Review collected by and hosted on G2.com.

Our inability to outline prep lists for our kitchen based on weekly/bi-weekly/monthly menus and upcoming events. Review collected by and hosted on G2.com.

I liked that they entered the products into the software. Review collected by and hosted on G2.com.

I paid in full for the year and within a month of using the software, our company decided they were going to close. I called to try and get a refund of some of the $2200 I paid and not only were they very rude, management never returned by call and of course, there was no refund. The software may be good but the customer support is not understanding or responsive. Review collected by and hosted on G2.com.