caterease Reviews & Product Details

I like that there is an option to add every detail I could possibly need. I can book events that are tentative, prospective, and booked. I can create placeholders. There is no limit to the number of events booked. I can add a line for every detail about food, timeline, staffing, and more! Review collected by and hosted on G2.com.

The interface is outdated looking. It just feels like an older software. Very plain. It's also super slow to load. Review collected by and hosted on G2.com.

The most helpful thing about Caterease is that they have a bunch of tutorials and trouble shooting questions already answered on their website so you do not have to spend a lot of time on the phone with customer service. The upside of using Caterease is the versatility of the settings and the polished look it creates. Review collected by and hosted on G2.com.

The least helpful aspect of Caterease is that it allows laziness. We have some event planners that do not fill in the information boxes appropriately and Caterease allows the information to be saved. i.e.; puts TBD as the client’s address.. which causes issues down the line. The downside of using Caterease is the random bugs/twitches it sometimes gets. I’ve had issues logging in and staying logged in. I’ve also had issues with the internal tax and fee calculators. I one time did have to call customer service because my print settings changed and saved without me doing anything and I didn’t know how to reset them and there was no tutorial or trouble shooting question on the website. Review collected by and hosted on G2.com.

Separate managers for accounts, events, prospects, and contacts. Holds a lot of information, which can be shared with colleagues. Review collected by and hosted on G2.com.

Too many options and customizations, requires hours of setup, have to setup own prints, requires a lot of training for every user, scrolling in sub-events is hard to learn, accidental scrolling leads to mistakes. Review collected by and hosted on G2.com.

The ability to streamline items. They keep adding integrations so we don't have to retype or re enter details. It's as easy as clicking a single button and all the data will copy over. Review collected by and hosted on G2.com.

The lag and lack of information coming from the help line, should you need to ask a question about new items. Review collected by and hosted on G2.com.

Customizing prints to fit your event needs. Very useful to be able to print only what each department needs- kitchen, bar, coordinator, etc. Review collected by and hosted on G2.com.

Freezes often

Only way to view menu items is to be in an event (example: can’t view prices outside of events - hard to quote for new business) Review collected by and hosted on G2.com.

The organize of where different menu items are located. Review collected by and hosted on G2.com.

An account can only be logged in on one device at a time. Review collected by and hosted on G2.com.

I liked the ease of navigating through the software to see past events, ones that are tentatively and ones that are upcoming. Review collected by and hosted on G2.com.

Having to input and save the information multiple times for one event. Review collected by and hosted on G2.com.

Ease of product and understanding of the basic functions Review collected by and hosted on G2.com.

Not fully set up and there are more programs that have better options Review collected by and hosted on G2.com.

Caterease has great offerings and capabilities! Caterease offers almost everything you can think of that would be helpful for events. You can attach photos, change fonts, insert custom text for contract verbiage, EVERYTHING! You can even export different reports about financials, attendee information, even food costs. These reports are all customizable. There are also audit trails you can generate to see exactly which employee made which updates and when to track down different details. Review collected by and hosted on G2.com.

Honestly, there are so many different options and integrations, we had trouble on my staff teaching everyone how to use the software. Many of our less-tech-savvy staff still struggles. Also, many of the integrations were an additional charge that my company wasn't able to utilize. If a company had an unlimited budget, Caterease would be the all-in-one place to manage event info. Review collected by and hosted on G2.com.

CE is pretty intuitive once you start using it. It is easy to search for different clients/dates etc. This is the industry standard for catering programs, so almost anywhere you work will have you using this (I am with my second company who utilizes CE). Very easy to customize menu items and to email and PDF in the program. Review collected by and hosted on G2.com.

I have been using CE for about 6 years, and almost DAILY, something goes wrong with the program between 2-4pm. It will either slow down, give you an error message or erase something you were typing. There was a recent update that fixed quite a few glitches with the program, but the random afternoon errors have persisted. Review collected by and hosted on G2.com.