# CaterTrax Reviews **Vendor:** CaterTrax **Category:** [Catering Software](https://www.g2.com/categories/catering) **Average Rating:** 4.5/5.0 **Total Reviews:** 18 ## About CaterTrax Catering management software built by caterers for caterers. The TRAX Platform powers kitchens and streamlines customer ordering for managed hospitality providers supporting multiple lines of business. We leverage our learned best practices to implement scalable solutions that enable our partners to elevate their unique brand of hospitality. ## CaterTrax Reviews ### 1. Catertrax, far from perfect, but best yet. **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia R. | Director Of Operations, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about CaterTrax?** It can be accessed from anywhere by all users. **What do you dislike about CaterTrax?** System updates will take the entire platform offline and there’s no way to access anything. **What problems is CaterTrax solving and how is that benefiting you?** Inaccessibility of certain menu update options. ### 2. CaterTrax **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about CaterTrax?** We like the reporting feature. It allows us to plan ahead in organising what stock were low on and need more of. **What do you dislike about CaterTrax?** Some more flexibility when generating reports. We had to get assistance a few times from the support team. **Recommendations to others considering CaterTrax:** Very good for the management aspect of events. I highly recommend. **What problems is CaterTrax solving and how is that benefiting you?** Very good for managing events in the long run. ### 3. Great Start, Needs Some Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Shelby B. | Catering Coordinator, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about CaterTrax?** I loved the fact that our clients could go online and browse easily our online menu. It helped when they needed help steering their menu towards something more concrete. **What do you dislike about CaterTrax?** The struggle I had was that it felt out dated. It would be slow, or didn’t give me some options I would have really appreciated, such as more customization for the clients. **What problems is CaterTrax solving and how is that benefiting you?** Was great to have all our clients in one database! Not only that but it gave those who weren’t used to our menu a great reference. ### 4. philip H **Rating:** 5.0/5.0 stars **Reviewed by:** Phil H. | District Executive Chef, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about CaterTrax?** I love how fast and user friendly Catertrax is. **What do you dislike about CaterTrax?** I would not change anything at all at this time. **What problems is CaterTrax solving and how is that benefiting you?** Organizing all of our caterings. ### 5. From Nothing to This: Big Inprovement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2019 **What do you like best about CaterTrax?** I enjoy how you can see upcoming orders and are able to duplicate an order to order the same exact thing again. Saves a lot of time for repeat orders. **What do you dislike about CaterTrax?** I dislike navigating through all the different tabs of what if offered. It’s a rat race to figure out what’s where and how to get to what you know is offered. **What problems is CaterTrax solving and how is that benefiting you?** Organizational means is clutch with using CaterTrax now. ### 6. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about CaterTrax?** Catertrax is so easy for myself and my clients to use. I love that my clients can place their order without my handholding. Very easy to learn. **What do you dislike about CaterTrax?** That I have to ask for support when I want to add an admin user or change a password **What problems is CaterTrax solving and how is that benefiting you?** More catering orders. How much easier it is to let my clients place their order ### 7. Catertax is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about CaterTrax?** Its the most comfortable catering software that i have used. I love that different menus can be printed depanding who i need to provide it for: kitchen, customers or waitstaff. **What do you dislike about CaterTrax?** If changes are made by one manager, i think there has to be a text massage going to other managers about it. **What problems is CaterTrax solving and how is that benefiting you?** Providing catering for my customers smoothly. Cater Trax helps us cater exactly what our clients need. ### 8. Catertrax easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about CaterTrax?** The ease of use. Do not need much training. **What do you dislike about CaterTrax?** Clients are able to go in and change their own contract. We sometimes missed important changes. **Recommendations to others considering CaterTrax:** It is a great product when dealing with repeat clients. **What problems is CaterTrax solving and how is that benefiting you?** Clients feel more in control and they like ease of use. ### 9. I've always had a knowledgeable person to help when I've had questions and when changes need made. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about CaterTrax?** When I have changes that need to be made they are typically made the same day and are done accurately. I've had the opportunity to work with CaterTrax staff pretty extensively between the two units I've worked for and have been happy with the outcomes. The site is very user friendly. **What do you dislike about CaterTrax?** I would love to be able to see the title of the order when reviewing past orders. When you can't see the title of the event and don't know for sure what the date or amount are, you really have to do a lot of looking and opening orders to find the one you want. **Recommendations to others considering CaterTrax:** This software is easy to use and will save time and money when it comes to processing event orders. **What problems is CaterTrax solving and how is that benefiting you?** We can process all of our orders and I can print off all my orders for the kitchen without them having to have all the billing details and such. We can process payment right on the site and once the event is over all the billing done, we are good to go and it's paid if they are using a credit card. I love the on-line wallet and the ability to store more than one credit card for each customer. ### 10. Fast and friendly service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about CaterTrax?** It is easy to work within the program. It's user friendly for people who are used to doing online ordering. When I place a ticket for new requests to be added to my menu, it is often done same day. **What do you dislike about CaterTrax?** I don't have any real negatives. It would be nice if I could do some things for myself, instand of having to place a ticket. For example, change item prices, but tickets are resolved quickly. **Recommendations to others considering CaterTrax:** Consider implementing the program if you are doing a lot of charges for catering or floor stock manually. Expect some time on implementing the program. You have to fill out a spreadsheet of all products and costs. Then, you have to assign them to the units who can order them. After start up, it is very low maintenance. Simply added reqeusts for people and changing prices. The reports are really nice. **What problems is CaterTrax solving and how is that benefiting you?** We are able to use the floor stock reports to validate where our problem areas are. We can share those reports with the units, to collaborate on how to save money as well as identify waste. ### 11. Used this every day for a year when I worked for a catering company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about CaterTrax?** I wLoved the organization of the program and the way it showed you which days there are events and how many there were. **What do you dislike about CaterTrax?** I didn’t like the format it made you copy paste the information into. We had Proposals typed out in Microsoft Word and to get them into the system we had to copy paste them and when we did that it was all over the place and would not stay organized. **What problems is CaterTrax solving and how is that benefiting you?** We had so many events every day, every week every month and every year and it really helped us stay organized and kept all the details of each event in one space. It was also easy to locate the event you wanted to click on. ### 12. Best Catering Order System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about CaterTrax?** I love that it is an entire stand alone system. Order, track and pay all without leaving the site. Store customer credit card info to speed payments. **What do you dislike about CaterTrax?** What I do not like about CaterTrax is that the deleted or canceled events do not disappear from the calendar. I would prefer that they are gone from the view, even if they are still in the system. **Recommendations to others considering CaterTrax:** Whatever the price, it is well worth it. Your customers and your managers will thank you. **What problems is CaterTrax solving and how is that benefiting you?** We are able to track catering, go through historical data and track customer spend. ### 13. Best Online Catering Ordering Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2017 **What do you like best about CaterTrax?** Before CaterTrax, we were spending hours inputting our catering orders into excel. I used CaterTrax at a previous job presented the benefits of using this program to my boss. He was on board, but our corporate office wanted us to use Caterease. I put together another presentation comparing the two programs and and after a long discussion, we were able to get CaterTrax. I saw the light at the end of the tunnel! This was the best thing we brought to our department and clients. **What do you dislike about CaterTrax?** There is not much that I dislike about CaterTrax. **What problems is CaterTrax solving and how is that benefiting you?** It allows the customers more freedom to place orders at their convenience. The reports for payment and sales are helpful in keeping track of outstanding payments, where you are with sales compared to your budget for the month, help you with determining your budget for next year. ### 14. Great software to use for busy caterers **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle G. | Director of Catering, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about CaterTrax?** The ease to use the system is great, it helps keep myself and our kitchen organized on busy days. **What do you dislike about CaterTrax?** Catertrax needs to develop and app, i think it would not only make it easier to keep track of events when on the move but also help increase sales. **What problems is CaterTrax solving and how is that benefiting you?** Catertrax helps cut down on the back and forth communication from front house staff and back of house. at anytime our chef can go in and see updates and cancellations ### 15. Easy to use and time saving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about CaterTrax?** The program is easy to use and service requests are handled quickly. **What do you dislike about CaterTrax?** THe shopping cart feature for me is a hassle. I know others like it but I like to see my order as I place it. I do not lilke having to review in a cart. **What problems is CaterTrax solving and how is that benefiting you?** Catertrax saves time when inputting orders whether it is a pre loaded menu or a custom menu. It is easy to trak orders and sales, changes and order placed by customers. ### 16. Easy to for anyone to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about CaterTrax?** This software is easy for any employee to use and they do - so less work for us. Also like how every interaction with it is recorded. **What do you dislike about CaterTrax?** When accessing as administrator, it takes several repetitive clicks to make reservations and check on availability. **What problems is CaterTrax solving and how is that benefiting you?** Room reservation and catering requests. Room reservation was a manual process prior to purchasing this software. It has made employees responsible for their own reservations. ### 17. Great Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2017 **What do you like best about CaterTrax?** Always changing and adapting to the growing needs of our clients. **What do you dislike about CaterTrax?** Sometimes limiting to the needs but it is growing pains and they make great strides in improvements. **What problems is CaterTrax solving and how is that benefiting you?** Benefits are a great tracking instrument to fulfill the needs of our clients. ### 18. Could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Kate Z. | Senior Catering Sales Manager, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2016 **What do you like best about CaterTrax?** In general it is user friendly, but I am able to navigate computers fairly well. Most people find the system difficult. **What do you dislike about CaterTrax?** Overall, there is much to be desired. If you do not know how to access back end it makes edits very difficult. The folks who work customer service seem to be missing knowledge and training. When I need to make changed through their representatives, it is often done incorrectly or my requests leave the representatives confused no matter how detailed I make my requests. **What problems is CaterTrax solving and how is that benefiting you?** The system allows us to place the orders we need in an orderly fashion but much is left for improvement. ## CaterTrax Discussions - [What is CaterTrax used for?](https://www.g2.com/discussions/what-is-catertrax-used-for) - [View CaterTrax pricing details and edition comparison](https://www.g2.com/products/catertrax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A12%3A28+-0500&secure%5Bsession_id%5D=9a855bc0-8659-4431-87d9-7979aca55966&secure%5Btoken%5D=34337cc1d427c58407698017ba47b0d0bc223909776982e45d0c12d3216b8064&format=llm_user) ## Top CaterTrax Alternatives - [caterease](https://www.g2.com/products/caterease/reviews) - 3.5/5.0 (42 reviews) - [Total Party Planner](https://www.g2.com/products/total-party-planner/reviews) - 4.5/5.0 (37 reviews) - [Spoonfed](https://www.g2.com/products/spoonfed/reviews) - 4.4/5.0 (11 reviews)