Total Party Planner Reviews & Product Details

Total Party Planner Overview

What is Total Party Planner?

Total Party Planner is a catering and banquet management software that gives you the choice to access your data from anywhere along with security, customer service and features to help you with your business.

Total Party Planner Details
Product Description

Total Party Planner is a catering and banquet management software that gives you the choice to access your data from anywhere along with security, customer service and features to help you with your business.


Seller Details
Seller
Computica
Year Founded
1998
HQ Location
Ashland, VA
Twitter
@tppsoftware
1,309 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Overview Provided by:
Founder & President
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Total Party Planner Reviews

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CM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Wide variety of features available that we needed such as financial costs, menu prices and events handling. Review collected by and hosted on G2.com.

What do you dislike?

The product needs to work better with cross platform usage such as Android and iOS. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very useful tool in managing events. I would recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing the full scope of events Review collected by and hosted on G2.com.

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Event Manager/Designer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This program has empowered our team to build events that are customized and uniquely tailored to each of our clients. The client-side interface for proposals is personal and professional, and the internal worksheets are a great tool for our team. Review collected by and hosted on G2.com.

What do you dislike?

It lacks the ability to prioritize the order that event contacts are displayed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The support team has been really great to work with. I would recommend reaching out to them to communicate the needs of your business to best understand how this software may accommodate those needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This has given us the ability to equip our team and our clients for the preparation and execution of events. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the team at TPP and how quickly they reply to all questions and/or suggested updates. John and his team take great care of our employees and I know that no matter the update or suggestion they will always reply quickly. I also appreciate their willingness to listen to our updates we would like to see. TPP really cares about their customers and want to make sure everyone is happy and it shows. Review collected by and hosted on G2.com.

What do you dislike?

TPP is amazing with our teams suggested updates. However, since a lot of the updates are completely custom and/or are on the radar for future updates it can sometimes take months or a year for updates. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend reaching out to the TPP team and see how they can help make your company more efficient and organized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TPP has saved us a lot of time with quantifying food orders, rentals we own in house as well as bar and beverage products. We have become more organized and more efficient since using TPP. We also have become more green by doing more things electronically instead of by hand and printing everything. Our goal as a company is to start doing everything through TPP and we are excited for what the future holds. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

TPP is generally easy to use. I like that once I've built a proposal for a client, everything for that client is in one place and easy to access. I also like that I can set reminders for myself, or send tasks to others in my office regarding individual events. Review collected by and hosted on G2.com.

What do you dislike?

TPP has some functionality issues they need to update at a faster pace, and I wish there was a more cohesive app so that I could use it on the go. It's almost impossible to use on a smart phone. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think TPP is much more user friendly than a lot of other catering software out there, but still has a ways to go. If you're expecting to use it day-to-day on a desktop, you're in great shape. If you're constantly on the go, it may not be the best option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our team has spent the past year putting all recipes into TPP so that quantifying and ordering is streamlined. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Functionality for all of our different departments - everyone in our company can use it. It is easy to use and the proposal format is clean and easy for our clients to understand. Review collected by and hosted on G2.com.

What do you dislike?

We have made requests for updates/fixes to some functions and the response time seems very long. Would also love to see a more usable/editable app. Would also love to see an "upgraded" beautifully formatted proposal option that incorporates photos. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore functionality in all departments of your company - there is so much available that may not be apparent on the surface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to have our coordinators complete all of their event notes and print the entire captain's packet right from TPP. This has been a great time saver for us! Our venue manager has also been able to keep notes about our 70+ venues that our coordinators can access before creating proposals. Being able to send contract and receive deposits through TPP has also been a game changer for us, saving our coordinators lots of time! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Total party planner has been wonderful for our company to work with. We are on the beta team and so they have literally catered to us in terms of developing custom reports that fit our needs as a company. I love being web based so that I can literally work any where, and I think they have done a great job improving and changing with demands over the years! Review collected by and hosted on G2.com.

What do you dislike?

I think that sometimes it can take a long time to get issues resolved, but I know they are crazy busy- which is great for them. Also, I wish there was a way to get more photographs into the proposal. We have taken to using publisher to make a separate template and then we merge the docs for higher level proposals, and I'd love to cut that extra step! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our receivables are cleaner and more in order than they ever have been before! With the option to send clients a secure payment link, it makes life SO much easier for us and for them! I also love the e sign function, which enables clients to sign off on our contracts with the click of a button. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The team at TPP is always willing to listen to our ideas to make the software better and they do a great job of continuing to improve their product on their own. We have really enjoyed how user friendly the software is. We also feel that it has capacity to do even more than we are utilizing it for, which is great for our growth as a company. Review collected by and hosted on G2.com.

What do you dislike?

I think they could improve on the way that proposals are presented and making it easier to make them creative and beautiful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Total Party Planner. They have dedicated people that make their service second to none and the product more than meets the needs of most caterers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TPP has improved our internal efficiencies 10 fold. We utilize the program for almost everything we do and it has saved us a ton of time by streamlining processes and manual work that previously took a ridiculous number of hours. We now use TPP to automate our pack lists, menu production sheets, ordering guides, event packets and staff requests. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The mixing and matching menus is a really great feature - it allows us to play around with different menus and actually see them put together. I like the contracting and invoicing can all be done from one system and that it's linked to other systems like Nowsta or Outlook. Review collected by and hosted on G2.com.

What do you dislike?

There are still some glitches - the menu headers are copying themselves to other menu headers. Menu 1 specifically sometimes reads as Menu 2.

I don't understand why editing the packlist doesn't have Save feature, but when typing in Notes, if you don't click Save, everything will be lost. I wish the Notes auto saved when anything was typed!!

Same goes for itemizing a menu and having the Pricing Type say 'Per Serving'. Why is the Save button so far away and why do we have to click it each time! Auto-save, please!!

Please add a page break from the Beverage tab if anything is written in the boxes below :)

Can we add photos or a pretty coverpage to the proposals? Definitely something that I would change to be more connected with the client Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Essentially a one stop shop! user friendly - I love the color coordination and the ease of running reports and saving the reports that are ran frequently. The proposals look great - customized to our business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So many of the systems are linked! I started at this company when they were already utilizing TPP, and I know that everyone loves that we can work remote and do everything with one system! Review collected by and hosted on G2.com.

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Owner
Hospitality
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The program saves me hundreds of hours/year over writing everything by hand. I can get a proposal out in as few as 20 minutes after receiving the information from the potential customer. The variety and completeness of the reports makes everything simple-Worksheet, Preparation, Staffing, Shopping, Packing, Invoicing and Financials. I have been a user for 15 years and couldn't live without it. Review collected by and hosted on G2.com.

What do you dislike?

I am on the Beta Release Team, so I get all the latest updates first. It can get buggy at times, but that's why we are on the team, to make it good for others. It's hard to find anything wrong with the program other than the time it takes to get bugs fixed and implement new features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buy it. It will save you tons of time and make you life easier, compared to other products Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It provides everything I need to make my day easier. The biggest benefits are the time saved in preparing reports and the ability to email a proposal to a potential customer quickly, directly from the program. The recipient is very happy to get it quickly and everything is laid out clearly. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's convenient and easy to use. There are so many features of it too that apply differently to everyone who I work with.There's not 1 single way to utilize it. Review collected by and hosted on G2.com.

What do you dislike?

When it comes to be a BETA member, there are perks, but I also feel like questions we have or things we would like to be different to improve things like reports, the time it takes to see those changes often takes longer than expected. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really take the time to get to know all the features. They are vast Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They've just created a photo feature, but there's no way to pull reports with those photos, which makes it seem kind of pointless. Review collected by and hosted on G2.com.

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Executive Chef
Food & Beverages
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The recipe to yield function in kitchen quantity is great. I input my guest counts and my recipes in the system adjust to my ordering and production needs Review collected by and hosted on G2.com.

What do you dislike?

You run into roadblocks quite often with pulling reports and rather than be put on the "software engineers waitlist" for 1 to 2 years, you just find ways around their system, which in the end is sad and a discredit to what they are trying to create... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TPP has saved me almost 12 hours a week by inputting all of my recipes into their system. I can now focus on big picture action items rather than sitting at a desk quantifying menus. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The different reports you can pull has been really helpful. I appreciate that I can export them directly to excel. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I still feel limited in the reports I can pull and information that I need but the staff has been accommodating with our company! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

TPP has helped me understand the types of events we consider under marketing. It's made me realize that there isn't always consistency in the way the staff inputs information or labels things. Since our department is new, this is really helpful information while we begin to streamline processes and build a foundation for the marketing department. Review collected by and hosted on G2.com.

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Administrative and CEO's Personal Assistant/Marketing Coordinator
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to keep track of multitasking Review collected by and hosted on G2.com.

What do you dislike?

Does not have a contact data base or I could not find it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to keep track Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that we can access TPP remotely from anywhere. I also love the support team. They are very responsive. Review collected by and hosted on G2.com.

What do you dislike?

I understand that TPP is always making changes to improve their customers experience. It is challenging sometime when things look different, but I eventually get used to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This year we finally entered every menu items with recipes and costs into the system. Now it generates our production reports and order guide! Review collected by and hosted on G2.com.

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Agent
Events Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very useful and easy to use and navigate! Review collected by and hosted on G2.com.

What do you dislike?

Nothing, it's absolutely wonderful and helps me navigate through my needs easily Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes it easier to keep track of my day to day planning issues Review collected by and hosted on G2.com.

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Kitchen Supervisor
Hospitality
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very simple and easy to use I enjoy the calendar Review collected by and hosted on G2.com.

What do you dislike?

Can be slow.at times or calendar is slow Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's help me stay organized Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great Customer Support. Consistency from section to section. Ease of use. Speed of screen updating. Review collected by and hosted on G2.com.

What do you dislike?

There's really nothing that I don't like about this software. It is designed by a food service person for food service people so it really nails it on all levels. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking parties and create menus, keep track of menu items, do proposals, invoicing, checklists, almost everything a person need for catering company. Review collected by and hosted on G2.com.

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Restaurant Manager
Restaurants
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The organization of every detail keeps you on track and minimises accidents and flaws. Review collected by and hosted on G2.com.

What do you dislike?

The impersonalization of the orders carried out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organized skill and layout prediction and outcome. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how the TPP team is willing to take feedback and innovate their interface to meet our needs. Review collected by and hosted on G2.com.

What do you dislike?

Because they have so many features to fit the needs of other companies, it can be hard sometimes to figure out what is the best report for what we need to have in order to get our information without a lot of extra info. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are on their beta team and that use to mean a faster turn around on updates and adjustments we have suggested. They are easy to communicate with and have a very fast response time. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The customer service is second to none and the system is intuitively designed so that users can easily find and utilize the system at its fullest Review collected by and hosted on G2.com.

What do you dislike?

There’s nothing that I dislike about the system or the team that supports users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It keeps our operations organized in one place and has grown with us as our business has grown and changed. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the consolidated view that TPP offers in the monthly view. It provides me with a lot of information about each event so I can make decisions on staffing without having to click into each event. Review collected by and hosted on G2.com.

What do you dislike?

I would like a report writing tool that would help me run reports easier out of TPP. It's hard for me to get all the information I need from 1 report or any reports at all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ensuring the accurate staffing has been billed for is my greatest way of using TPP. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The way the information looks for the client is very important and this software does that. Contracts are easy to read and intuitive, proposals are the same. Review collected by and hosted on G2.com.

What do you dislike?

It takes too many clicks to do some things and sometimes the clicks are on opposite ends of the page. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your business and what you need TPP to do and be prepared to spend time inputting relevant information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have info on almost everything I need historically from client info to menu item sales and financial info. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

EVERYTHING...and we don't use all even now. Review collected by and hosted on G2.com.

What do you dislike?

Some minimal details--things we do in our business that don't translate to the software Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product, great support

Get help from TPP when setting up to avoid redoing (personal experience) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has made us FAR more productive and was relatively easy to get into. It is intuitive and we were able to make it fit our ongoing business practices rather than the other way around.

Customer Service is OUTSTANDING!

They also listen when we make suggestions. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The customer service at TPP and how they take time aside for you with an appointment just to trouble shoot any problem you may have. Review collected by and hosted on G2.com.

What do you dislike?

Not much. This is pretty dependable software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Costing, menu’s, weekly events, calendars, scheduling etc.. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that this Total Party Planner is constantly improving their product and always listening to their customers for feedback on how to best do so. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes to mind. We have been extremely happy with the software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not delay! Best software by far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest bonus of the software has been it's ability to streamline our packing process for each event. This is HUGE for an off premise caterer! Review collected by and hosted on G2.com.

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