--- title: Brand24 Reviews meta_title: 'Brand24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 355 reviews by the users' company size, role or industry to find out how Brand24 works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 355 scale: '5' date_modified: '2026-08-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Brand24 Reviews **Vendor:** Brand24 **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.6/5.0 **Total Reviews:** 355 ## About Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. ## Brand24 Pros & Cons **What users like:** - Users love the **ease of use** of Brand24, enjoying its intuitive dashboard and real-time tracking features. (19 reviews) - Users appreciate the **comprehensive monitoring** capabilities of Brand24, enabling effortless tracking of online mentions and insights. (14 reviews) - Users find Brand24's **brand monitoring** invaluable for tracking mentions and engaging in real-time social conversations. (12 reviews) - Users appreciate the **intuitive user interface** of Brand24, which enhances their experience with real-time data access. (11 reviews) - Users value Brand24's **efficiency** in reporting and real-time monitoring, significantly enhancing their workflow and time management. (9 reviews) - Users highlight the **intuitive interface** of Brand24, making data visualization and insights effortlessly easy to understand. (9 reviews) - Users love the **real-time mentions tracking** of Brand24, appreciating its intuitive dashboard and accurate sentiment analysis. (9 reviews) - Reporting (9 reviews) - Users praise Brand24 for its **amazing customer service** and user-friendly interface that enhances their experience. (8 reviews) - Dashboard Usability (8 reviews) **What users dislike:** - Users face inconsistent **filtering issues** that hinder usability and complicate tracking across multiple projects. (8 reviews) - Users express frustration over **limited features** , lacking historical data access and customization options for projects. (6 reviews) - Users face issues with **data inaccuracy** , as sentiment analysis can misinterpret sarcasm and mixed emotions frequently. (5 reviews) - Users note the **presence of irrelevant content** in Brand24, which complicates understanding their online presence. (5 reviews) - Users experience **slow loading times** with Brand24, which can hinder their ability to access data quickly. (5 reviews) - Expensive (4 reviews) - Users express frustration with Brand24's **lack of features** for efficient project setup and historical data analysis. (4 reviews) - Users suggest the need for improvements in **mentions management** , especially regarding usability and keyword exclusions. (4 reviews) - Customization Issues (3 reviews) - Inaccuracy (3 reviews) ## Brand24 Reviews ### 1. A good tool for social monitoring for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** Very easy to set up, seems to be fairly accurate, particularly on social. Good value for the price **What do you dislike about Brand24?** As with all social monitoring tools, it doesn't seem to pick up news outlets well. **What problems is Brand24 solving and how is that benefiting you?** Lets me know right away when there are mentions of my brand, so i can be part of them. ### 2. Awesome tool for finding clients **Rating:** 5.0/5.0 stars **Reviewed by:** Monika L. | Bloger, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** This tool shows me all the Social Media entries where someone is looking for services such as the ones I provide. Finding clients has never been so quick and easy. Enquiries for quotation from clients with specific needs are handed to me on a silver platter! **What do you dislike about Brand24?** User interface could be easier - spent a lot of time to configure everything **Recommendations to others considering Brand24:** This tool shows me all the Social Media entries where someone is looking for services such as the ones I provide. Finding clients has never been so quick and easy. Enquiries for quotation from clients with specific needs are handed to me on a silver platter! **What problems is Brand24 solving and how is that benefiting you?** Enquiries for quotation from clients with specific needs are handed to me on a silver platter! ### 3. Brand24 - great tool for internet monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz C. | CCO & Co-Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Brand24?** I've been using Brand24 for a few months now. Brand24 gives me the list of the mentions from all social media which i need. I can create raports that are simple to read. They have great customer service :) **What do you dislike about Brand24?** There is nothing like that. Because there is a chat with quick support from Brand24 customer care. Whenever i have problems with something, i just chat with support. Good way is also to mention Brand24 on social media and they respond very fast! **Recommendations to others considering Brand24:** Try Brand24 if you want know what people talking about you, or your brand in the internet. Feel free to contact with Brand24 supports, they will help you. **What problems is Brand24 solving and how is that benefiting you?** I can measure how many Poles and foreigners speak about my brand or Poland. I can measure volume of mentions, sentiments. It gives me ability to respond when for example foreigners write something about my brand or Poland. ### 4. Great tool that helps me sell more **Rating:** 5.0/5.0 stars **Reviewed by:** Dominik J. | Owner and Founder, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** It's easy and at the same time powerful service. It's very easy to start with it. Within 5 minutes I managed to set keywords and start tracking my visibility in the Internet. The results are presented in a clean way which make analysis quick. And from that easy and clean interface I can discover more features. **What do you dislike about Brand24?** I think that the iOS app is a little bit behind the web interface. But I don't use it often because I check my stats mostly in the daily newsletters. **Recommendations to others considering Brand24:** Use it to discover where people talk about you or your product. You'll be surprised! **What problems is Brand24 solving and how is that benefiting you?** I can be where my customers are talking about my product, me and my areas of the interest. ### 5. Friendly Intuitive media monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about Brand24?** The clean interface and the default reports, the breadth of figures at the price point makes it the most sensible option for small and medium enterprises but even bigger corporations will find a particularly useful application. I think what stands out the most to me was the fine-grained delineation of roles and responsibilities **What do you dislike about Brand24?** Keyword limitations, User limitations but requiring additional purchases to increase capacity **What problems is Brand24 solving and how is that benefiting you?** I needed a user-intuitive tool to help my analysts do brand monitoring on my behalf. We used a different tool Mention before using Brand24, the general consensus was that they preferred Brand24 and their reasons were the reporting capabilities, its ability to enable one to conduct a search within a search and its ability to pool in results from a variety of social media including Facebook pages was why he decided to adopt this product. One thing stands out, the immediacy of response of their support is one thing that sets them apart! ### 6. Brand24 - best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz G. | Investments Advisor to the Board, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Brand24?** Easy to use and really helpfull to fast react on anything in the internet about monitored phrases/brands and etc. So if I can list all pros which are mayor for me the list will look like this: - fast - easy to use - really wide search for any phrases connected with my brand **What do you dislike about Brand24?** I do not have anything which I really do not like with Brand24. Sometimes I know that tgere is more info with my brand involved but Brand cannot find them because they are not public so it is rarther problem of FB than Brand 24. **Recommendations to others considering Brand24:** Whant to know what people are talking about your Brand all day long? So use Brand 24. **What problems is Brand24 solving and how is that benefiting you?** I do not have business problems so I do not have anything to be solved, with Brand24 we are looking for any inf about our brand and also looking for our fans/users in whole spectrum of the internet places from facebook to forums. ### 7. Brand24, A tool to measure social media **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2016 **What do you like best about Brand24?** The no of times we can change the keyword as per own wish. The keywords can changed instantly and getting results for new keywords in very short span of time. **What do you dislike about Brand24?** Data downloading is not that good and other big problem is reliability of historical data. If we want to see historical trends then as older the data gets, less reliable it becomes so a customer can't make accurate judgement. **Recommendations to others considering Brand24:** If you are a first time user of social media measurement service then you must use Brand24 as it is very easy to set-up an account and easy to use and has very good customer support. The only problem is, Brand24 doesn't provide historical data and doesn't consider Re-tweet in twitter as a new data point to collect. **What problems is Brand24 solving and how is that benefiting you?** We can see real time social media or digital media response to any product , topic or campaign. Apart from that we can see which people build or tear the reputation of a brand. ### 8. Brand monitoring and client-finding tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** I like the simplicity of Brand24 panel. Everything is so intuitive. If someone doesn't understand some options or functionalities or reports - they can always ask using online web-chat tool. I also love their app which provides notifications so I can react really fast. Thanks to that I got some clients and reacted fast for my brand's mentions. **What do you dislike about Brand24?** That it's separated for Poland and rest of the world. Sometimes I'd like to set up international project from Polish version of B24 platform. **Recommendations to others considering Brand24:** They create this product with passion and they are transparent good brand. I love how they expand and I'll always recommend their platform. **What problems is Brand24 solving and how is that benefiting you?** I realized that as a small brand I can monitor internet and mostly social media to get new clients. In most cases they are surprised that I found them so fast and when we start our chat they mostly decide to choose my offer. ### 9. Good for overview **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** It is easy to have multiple people manage, change keywords, etc. **What do you dislike about Brand24?** It missed some key Product Hunt posts. It also picked up a lot of random news, so I have to screen everyday. **What problems is Brand24 solving and how is that benefiting you?** Keeping track of mentions. ### 10. A perfect tool for social media monitoring! **Rating:** 5.0/5.0 stars **Reviewed by:** Monika C. | Marketing Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2017 **What do you like best about Brand24?** I can follow social media mentions about my company and monitor keywords I need. I can react and communicate with the customers who look for my product. The dashboard is perfect! **What do you dislike about Brand24?** Nothing at all! Brand24 is a perfect tool when it comes to social media monitoring. **What problems is Brand24 solving and how is that benefiting you?** Social media monitoring, sales support ### 11. Easy to use platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** intuitive, tracking multiple platforms is really easy **What do you dislike about Brand24?** doesnt export influencer contact info easily **Recommendations to others considering Brand24:** consider better export for influencer contact info. **What problems is Brand24 solving and how is that benefiting you?** we're trying to improve frequency of brand mentions and brand awareness. ### 12. Just started using Brand24, so far great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Anton S. | Head of Influencer Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2016 **What do you like best about Brand24?** First thing first, I am not business owner or marketeer, I am webinar host, that, of course, make me some kind of marketeer... This review is not about me, I won't dwell on my webinars. But social response is important, you can find what people think about your content, and where the pain is (to get new topic). I have used Brand24 for some 3-4 weeks, and being not very technical myself found it very easy to handle and very quick to pick up Social Signals. That;s probably what I need. **What do you dislike about Brand24?** I am getting some 6-7 email a day from Brand24, well, of course, I put all these trackings.... But could it be put together in one daily report? Or might be it is just me, and I don't see how to do that **Recommendations to others considering Brand24:** It is definitely worth to try, to decide if tools is right for you **What problems is Brand24 solving and how is that benefiting you?** Funny enough, I found several mentions of our Google Q&A I wasn't able to with different software. There were no links there, polite request solved the problem. ### 13. Great service! **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** Depth of coverage quick, timely results **What do you dislike about Brand24?** Some posts not relevant that's the only dislike **Recommendations to others considering Brand24:** Easy to use, v. helpful **What problems is Brand24 solving and how is that benefiting you?** Searching for clients, competitors, press, research ### 14. Cool platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** Easy to read data and graphs that look great! **What do you dislike about Brand24?** Would be better if it filtered out results **What problems is Brand24 solving and how is that benefiting you?** Finding media about self and competitors ### 15. Very Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** the interface is simple and contains lots of information, the reports, and the hyper links to the sources, everything is linked to something related... **What do you dislike about Brand24?** most new online listeners have a comparison feature with competitors brand. The comparison feature in brand24 lacks behind the market as you need to create a new project with the competitors keywords to be able to do some comparison. even though brand24 approach is logical and provides a proper comparison, it can be improved by providing twitter and Facebook pages comparison. i am hoping in the future they will be able to add sentiment analysis for more languages, like arabic **What problems is Brand24 solving and how is that benefiting you?** i am responsible for the online image of a politician and always on the hunt to know what is being circulated about him, monitoring mentions, news, and authors ### 16. The branding information **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2017 **What do you like best about Brand24?** They analytics which I use to generate more business and make adjustments to plan **What do you dislike about Brand24?** At this time there is not anything directly that I would say I dislike. **Recommendations to others considering Brand24:** Take it easy in the beginning of use, until you feel comfortable and when you see results, then optimize it. **What problems is Brand24 solving and how is that benefiting you?** Solving customer relations issues related to my brand ### 17. Best socialmedia tool to analyze Your brand **Rating:** 5.0/5.0 stars **Reviewed by:** Lukasz M. | Owner, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** The best option is realtime analyze and i think that support is very important, even You have problem You can write on chat and wait less than 5 min. Support can make You campaigns and show You how do better job on brand24.. When i want to search something for example iphone 6 s cases, i am looking for interests and i can comment like and send Direct message on instagram to my clients, Its excellent job, Not only making facebook ads for clients but using brand24 to search clients realtime. realtime promotion and your brand is better . Ilo **What do you dislike about Brand24?** I dislike this that i must pay for it :D **Recommendations to others considering Brand24:** This team is making very good job! **What problems is Brand24 solving and how is that benefiting you?** You are all the time on time, now You can know who is talking about You, Your company and brand. Its perfect and i think each company need this. **Official Response from Eliza Szczerbicka:** > Lukas, thank you for your brilliant review :) We are glad you have found our tool useful :) Good luck with your project! ### 18. Brand24 for serves me to develop my parenting blog as a brand **Rating:** 5.0/5.0 stars **Reviewed by:** Agnieszka J. | Sales Operations Eastern Europe Russia & Africa, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2016 **What do you like best about Brand24?** Brand24 has an easy and self-explaining user interface. Every time I need I can get help (online consultant). I work often over-night so it's a benefit for me. The application helps me with the internet monitoring which I would not be able to do on my own. **What do you dislike about Brand24?** I haven't discovered yet wich is a positive info **What problems is Brand24 solving and how is that benefiting you?** What I care most is to enlarge number of UU visiting my blog. I put much attention on positioning search. Using Brand24 I check how my keywords are responding to the users needs. The application support me with searching where I can put sme links leading to my blog ### 19. No way you will find better monitoring tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Bartłomiej L. | redaktor prowadzący, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2016 **What do you like best about Brand24?** The greatest thing about Brand24 is the support working with the speed of light! **What do you dislike about Brand24?** Mobile app is still not adjusted to the iPad's screen size. **Recommendations to others considering Brand24:** The interface and the speed of collecting data perfectly works for me. I hope Brand24 will improve their mobile app more but the web app is just perfect. If you are looking for the social media monitoring tool, just give it a try. I was skeptical at first but after few weeks, I found a lot of usage I just didn't realised they work for me. Another thing is very clear raporting. Just a few clicks of mouse and I am able to make very transparent raports about project I am working on. Last but not least, I need to praise the legendary support. It takes just a few seconds to get your problems solved. It's like they never sleep. This is the most valuable thing about this company. They are always ready to help with any problems with their tool. What is more, they are really helpful not only with the technical problems but also with some inspirations about how you can use their monitoring in your business to improve it. All the tips I got from Brand24 supporrt were really useful! **What problems is Brand24 solving and how is that benefiting you?** It works just like monitoring should do it. It keeps me informed about mentions and I can work on different projects from the very transparent interface. ### 20. It was alright, but didn’t have enough draw to take away from competition. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** I liked the interface and simplicity of Brand24. **What do you dislike about Brand24?** I didn’t dislike anything per say but there nothing unique from competition to draw me away from my current software. **Recommendations to others considering Brand24:** Give it a try! **What problems is Brand24 solving and how is that benefiting you?** Used to monitor buzz around political candidates. ### 21. One of the best tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** I love how seamlessly it tracks and shares information. It works great to monitor various aspects of the brand mentions. It also assists in staying in touch with trends and helps in anticipation of possible content. I also love how quickly the team works to solve issues via the chat! **What do you dislike about Brand24?** The initial part of getting used to the tool was slightly challenging, only because of the interface being new. However, that was quickly overcome after I got used to it. **What problems is Brand24 solving and how is that benefiting you?** Brand monitoring. It helps us get updates from sources we didn't know exist. ### 22. Very useful service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** I really like how easy Brand24 is to use and how available the team is for support and tips. The product works well and provides info my clients fine useful. **What do you dislike about Brand24?** Brand24 doesn't do everything I'd like it to - I want it to show growth in followers better, customize graphs, and separate out tumblr like it does Facebook and Twitter. **Recommendations to others considering Brand24:** Talk to a rep about your needs - they can customize packages for you! **What problems is Brand24 solving and how is that benefiting you?** This service speeds up my reporting process and provides great info for my clients. ### 23. Brand24 gives me a great view of the topics that I am interested in, helps developing my blog. **Rating:** 5.0/5.0 stars **Reviewed by:** Karolina W. | Team Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Brand24?** Thanks to this tool I don't miss anything about most important topics that I decided to follow. I can monitor the results found in the internet every day! The reports inform each day about new mentions. Thanks to that I can analyze my client's needs and develop my blog. I can also track my competition and see their actions in one report. I can track forums and find new readers/customers by answering their questions! This is very helpful! Also I would like to reccomend the staff, who are more than helpful and ask about support without even my request. That is very kind. **What do you dislike about Brand24?** Honestly I cannot find disadvantages of using Brand24. The settings are clear and i can always change them f.e. frequency of receiving reports if it's too often. **Recommendations to others considering Brand24:** If you want to fully monitor key topics in internet and track your competition this tool is perfect for you! **What problems is Brand24 solving and how is that benefiting you?** The greatest benefit is that I can track key topics in forums, in google and look into my competition. I have found new possibiliteis to find readers and to meet with new bloggers just by tracking suitable key word. Monitoring and analyzing is way more easier! ### 24. Useful in many fields **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz B. | Emarketing Specialist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Brand24?** The greatest value of Brand24 is the ability to quickly catch discussions about the brand and join the conversation. This always pleasantly surprises people who publish something about the brand. **What do you dislike about Brand24?** If Brand24 has any flaws, they are the results that I missed or saw too late to react properly ;) **What problems is Brand24 solving and how is that benefiting you?** Brand24 not only facilitates customer service and responding at flashpoints, but also reaching customers itself. ### 25. Always fun to know what they are writing about you **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub K. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** Exceptional support - the way they treat every customer - even the smallest one. They help you configure brand monitoring in no-time and you're good to go. **What do you dislike about Brand24?** Sometimes it's difficult to remove many unnecessary mentions :) But hell - I don't remove them :P **Recommendations to others considering Brand24:** The way you configure and monitor your brand / person whatever makes it extremly easy to see what's going on. They help all the way to be as successful as possible. Knowing what they write about a brand make a good competitive advantage to your brand. So if you want your brand to stand out you should definetely give it a try. 30 days trial lets you experiment and see everything there is to it. **What problems is Brand24 solving and how is that benefiting you?** I'm monitoring a company. ### 26. Good for what it does **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Brand24?** It does a good job of aggregating the mentions **What do you dislike about Brand24?** It's not a full social content curation tool **What problems is Brand24 solving and how is that benefiting you?** Looking to track influencer engagement with brand ### 27. Best social media monitoring tool ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł M. | Publishing Lead Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** Easy way to see all brand mentions, and new "shit storm" feature - alerting you about higher than usual number of mentions. **What do you dislike about Brand24?** I don't like that Polish and English versions are separate. **Recommendations to others considering Brand24:** Don't think a lot, just try it! **What problems is Brand24 solving and how is that benefiting you?** I tells us what readers thing about our articles in social media. Gives more feedback than we had before. ### 28. B24 - a tool which everyone should use! **Rating:** 5.0/5.0 stars **Reviewed by:** Przemysław G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** The best I like mail notofications about my keywords found somewhere in the web. You can forget about shitstorms and crisis, you will react ASAP! **What do you dislike about Brand24?** There's nothing to dislike! Really! Believe me! **What problems is Brand24 solving and how is that benefiting you?** I'm a book blogger, I can see ASAP which websites reminds my blog, so I can react quickly and makes i.e. my posts more viral ;) ### 29. Good results with Brand 24 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Brand24?** Email notifications are great. I get quick updates about the status of my search terms. **What do you dislike about Brand24?** Unfortunately, one of our product names that I follow is generic and used across multiple product categories. I can't filter out many of the irrelevant responses. This is an issue because of the product name, not Brand24. **Recommendations to others considering Brand24:** 1. Do the free evaluation. 2. Take advantage of the free consultation service to fine-tune your settings. The people at Brand24 are very helpful. **What problems is Brand24 solving and how is that benefiting you?** Instant notification and the ability to respond directly to unhappy customers who have posted in social media. ### 30. Great app to know what people are saying about your brand! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Brand24?** Brand24 is amazing tool. I use it in many ways, for example to measure buzz success on my video campaigns (mostly on YouTube). But also too see what people are saying about my brand! What it like the most is this simplicity in use (great UI) and power when you see results how it works. I highly recommend to everyone who deal with marketing! **What do you dislike about Brand24?** Configuration process is little bit challenging. But there's a chat and I got quick support from Brand24 customer care. Hence, whenever you have problems with sth, just chat with support. They're great. Or try to challenge Brand24 by mentioning them on social media. I did and they respond quickly too! **Recommendations to others considering Brand24:** Just try! **What problems is Brand24 solving and how is that benefiting you?** I measure how many people and how they speak about my brand. I can measure volume of mensions, sentiment and also see each of the mention. It gives me ability to respond if stakeholder (who wrote sth about the brand) wrote to give feedback or to ask something. ### 31. Love this tool for listening and prioritizing responses **Rating:** 4.5/5.0 stars **Reviewed by:** Disha D. | Content & Digital Marketing Associate , Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2016 **What do you like best about Brand24?** I love the sentiment analysis feature that categorizes mentions into three simple categories - positive, negative and neutral. Makes responding to people much easier, considering that I have very limited time during the day to do so. The daily reports are very useful. **What do you dislike about Brand24?** I would love it if the app had an inbuilt tutorial to help users figure out what to do as soon as they sign up. **What problems is Brand24 solving and how is that benefiting you?** We've found the app useful in locating important conversations to be a part of. I'm personally using it to target interested, potential clients better, by joining in on the right conversations. ### 32. Brand24 - Great SMM Software **Rating:** 5.0/5.0 stars **Reviewed by:** Irnes . | Preferred Freelancer - Member of Freelancer.com Elite Group of the best freelancers, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Brand24?** Brand24 is great tool. There are many positive things that i really like and prefer about this software. I will mark some of them: - It's really easy to use - Brand24 help us to see what other people are saying about our business - great, actually amazing interface and design - For any issues, there is really great support service. Really great software. **What do you dislike about Brand24?** I don't like only because Brand24 does not provide social media response services. Data downloading should be improved a little bit Also, wish I could post to my own social media accounts from this software.Historical data are unreliable for old data. Maybe it's a little bit expensive too, but it worth to try it. **Recommendations to others considering Brand24:** Highly recommended!!!! **What problems is Brand24 solving and how is that benefiting you?** Brand24 is a great choice for growing business, it will increase your brand awareness on the market. It will enable you social listening and it will help you reach for users' insights. This software will also help you to monitoring your competition. Great platform which will help you to gain advantage on the market. Everybody should try it out. Absolutely positive review from me. ### 33. Best mention tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Data Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** Easy navigation, the search and filter options for mentions, sentiment analysis and reliability of finding the mentions fastly. Superb support ! **What do you dislike about Brand24?** We've been using Brand24 for nearly a year now and we haven't found any downside. **What problems is Brand24 solving and how is that benefiting you?** Monitoring brand mentions and the overall market. ### 34. Good product and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Rafal Z. | Managing Director, President of the Board, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** If you want to monitor anything across Internet this is the tool that simply does the job. User interface is well designed allowing you to use the tool out of the box without time consuming training or studying. But what I like the most about Brand24 is their customer experience. They simply go beyond expectations responding to your queries in minutes. This is what happens when you work with people passionated about their business. Keep it up! **What do you dislike about Brand24?** I am not necessarily a fan of automated emails hitting my mailbox too frequently, but it is easy to unsubscribe. I'd also encourage Brand24 to setup credit card monthly payments, bank transfers are old school nowadays. **What problems is Brand24 solving and how is that benefiting you?** We are monitoring our brand across the web as well as get notified about our industry news. ### 35. Let's be honest. In marketing we need those tools **Rating:** 5.0/5.0 stars **Reviewed by:** Paweł B. | Founder & Head at be frank!, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2016 **What do you like best about Brand24?** 1. First - simplicity, brand24 is perfectly designed. 2. I have all online mentions in one place, I can easily group those mentions and interact with customers (increasing sales or customer service, and damn…it works fine) 3. It’s perfect tool to see what people say about my products, articles, company, etc. It’s all about insights 4. You can feel it "like a boss" when you interact and surprise people how precise you are **What do you dislike about Brand24?** Build in professional CRM - it would be great if b24 had that feature. **Recommendations to others considering Brand24:** Just try it! **What problems is Brand24 solving and how is that benefiting you?** B24 helped me increase sales and costumer service. Also my clients who use brand24 gather more user than before (people see that you are active!!). If you use wise this tool it gives you many opportunities for your company or product. People talk in social media and if you find those specific talks (about your brand, product, articles, etc.), react to them - you’re home, ### 36. The best social listening tool I know **Rating:** 4.5/5.0 stars **Reviewed by:** Lucjan K. | Senior Demand Generation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Brand24?** Brand24 is dead simple to use. Also, it integrates with Slack so I don't even have to log in to my account - I receive notifications on a Slack channel. It makes reacting to mentions of chosen keywords easier and faster. **What do you dislike about Brand24?** It's not 100% accurate - it won't show some mentions. That said, I haven't found any more accurate tool. **Recommendations to others considering Brand24:** Start a trial and see how it works for you. **What problems is Brand24 solving and how is that benefiting you?** I can react whenever someone mentions a keyword of my choice (e.g. 'feedback widget', 'website feedback' etc.). Joining conversations is a great source of leads. Tip: monitor brand keywords of your competitors to spot angry customers and help them. ### 37. Brand24 - first choice tool **Rating:** 4.5/5.0 stars **Reviewed by:** Katarzyna B. | Social Media Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** Best features in B24: - clear and transparent platform - instant results - helpful crew **What do you dislike about Brand24?** I have never thought about it :) i should get know platform better. **Recommendations to others considering Brand24:** It is a first choice tool, **What problems is Brand24 solving and how is that benefiting you?** I am using B24 mainly for social media communication so it is very helpful on every stage. Personally, B24 supported my master's degree thesis ### 38. Morning coffee routine ;) **Rating:** 5.0/5.0 stars **Reviewed by:** Agnieszka J. | Head of Social Media and Community (remotely since March, 2020), Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Brand24?** I've been using Brand24 for a few months now. What I like best is that Brand24 gives me also the list of the mentions from Facebook (from what I know other monitoring tools don't have that option). **What do you dislike about Brand24?** I would change the design of the product to make it more clear. **What problems is Brand24 solving and how is that benefiting you?** The name of my company is specific, because it's at the same time the name of the whole category of tools (LiveChat). Because of that I don't look at the graph with the number of the mentions and don't use it for social analytics. However as I wrote in the title checking new mentions in Brand24 and a cup of coffee is my morning routine :) I use it for monitor the Internet and reply as LiveChat if it's necessary. ### 39. Useful in marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Michał S. | Strategy Manager, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** It is useful to understand how we should communicate with clients and people in social media. The best thing is that when we have it, we can react very quickly to the need of customers. **What do you dislike about Brand24?** There is nothing like that. Everything is on very high level especially client service. **What problems is Brand24 solving and how is that benefiting you?** Due to the nature of our industry clients we can monitor social media and react for any question. We can monitor the information on the plans for the winter holidays, we can then communicate with these people and show them the advantages of ski resorts in Slovakia. We can see about what people are talking about our products. It is useful to analyse a tourist market. ### 40. Best tool for SoMe worker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Brand24?** Easy to configure and use, fast and slack-friendly. Best support and customer service. **What do you dislike about Brand24?** There's no way to extract text data from Snapchat or Instagram Stories so nothing to dislike. **Recommendations to others considering Brand24:** Highly recommended **What problems is Brand24 solving and how is that benefiting you?** Best tool for Influencers campaigns audits and real time marketing actions. I recommend using B24 to all my clients. ### 41. Best Social media monitoring service in the web **Rating:** 5.0/5.0 stars **Reviewed by:** Krzysztof K. | System Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** The interface is slack and modern. Accuracy of results is great, support team is quick and helpful. **What do you dislike about Brand24?** oh, there is nothing I dislike. :))))))) **What problems is Brand24 solving and how is that benefiting you?** I'm monitoring phrases related to my blog, my name, or also related to my business, like "server administrator" which allows me to find new customers. ### 42. Brand 24 for mobile games and apps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2016 **What do you like best about Brand24?** Huge amount of information. Reports delivered to e-mail. It allows me to contact user/players directly via social media. **What do you dislike about Brand24?** A bit of chaos when using broad keywords for campaigns. **Recommendations to others considering Brand24:** Just try it and improve your games/app downloads. **What problems is Brand24 solving and how is that benefiting you?** I make mobile games and apps as an Indie developer. Brand24 gives much wider spectrum of all the hustle that happens around my products. It allows me to find both positive and negative reviews which in most cases helps me in future development. I realized that Twitter monitoring works perfectly well for fixing bugs and glitches also there is a huge feedback from users and their needs and what is most important for me I can quickly react and answer them directly if something unexpected has happened. ### 43. Industry know-how at your fingertip **Rating:** 5.0/5.0 stars **Reviewed by:** Igor P. | Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Brand24?** It helped our company to acquire more information about our industry and monitor our competition better! :) **What do you dislike about Brand24?** I cannot see many drawbacks but more keywords in our pricing program should be offered. **What problems is Brand24 solving and how is that benefiting you?** 1. Monitoring competitions 2. Acquiring new informations 3. Seeing trends ### 44. Social listening at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Kasia U. | Chief Sloth Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** Here are few things I like about Brand24: - it's super easy to set and navigate - I can create raports that are simple to read - it has great customer service! **What do you dislike about Brand24?** Sometimes it has too many mentions I have to go through, but I guess it can't read my mind... yet ;) **What problems is Brand24 solving and how is that benefiting you?** It saves a lot of time when I need to do a research for a campaign or when I need to find quotes for articles. It also helps me with blogging - I always know what my readers think about my posts and I can easily find them and start conversation :) ### 45. Brand24 is an essential part of 3mk's communications strategy. **Rating:** 5.0/5.0 stars **Reviewed by:** Michał K. | Brand Strategy Director, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** Brand24 is easy to use and gives chance to be in touch with customers worldwide. **What do you dislike about Brand24?** I never use the whole potential of this software. I guess because of the lack of the time to dig into newest updates. **Recommendations to others considering Brand24:** Brand24 works accurately and exactly as necessary; no more, no less. **What problems is Brand24 solving and how is that benefiting you?** Brand24 gives the opportunity to listen and communicate with customers and potential Customers, but also the competitive brands. ### 46. Great tool for small business and big enterprise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Brand24?** It's hard to be present at all social media channels 24 /7. Brand 24 is a tool that makes it possible. You can easly monitor what people say about your brand or about product/service you may offer. It's easy to operate on and after entering the settings is fully automatic. **What do you dislike about Brand24?** The price for very small business could be lower. **What problems is Brand24 solving and how is that benefiting you?** Monitoring of people needs regarding the product I offer. Monitoring of the competitors. ### 47. Brand24 **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Marketing Coordinator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2016 **What do you like best about Brand24?** I like that you can gather so much valuable information about your brand quickly and effectively. The filters are great. they really help me cater my needs in term of what I need to be looking at. I can pick different dates, infuencer scores, and much more. **What do you dislike about Brand24?** I don't like that you get sources from your own brand's website and social media pages. I think this is very annoying and if I could just not get sources from our own website and social media pages, it would be great. **Recommendations to others considering Brand24:** I think this is great tool to use if you are a small company that needs to build brand loyalty. It is great to know what your consumers are saying about you. It gathers a great amount of information and leaves it right at your disposal for you to use in whatever way you need. It is really a valuable tool for any company, even a large company as well. It can help with customer service and such. **What problems is Brand24 solving and how is that benefiting you?** The business problem we are solving is trying to engage more with customers and figuring out their concerns and comments. We also want to see what top influencers our competitors are using. This helps us really see who we need to have promoting our company to grow and be more of a threat to our competition as well. This is a great benefit. **Official Response from Izabela Sekowska:** > Hi Nicole! Naturally our app collects all the mentions of a chosen keyword or phrase, including the ones from your own website...BUT… it's super easy to exclude your own brand's website and social media pages or any other sources for that matter. :) You can simply do it by clicking "Delete" below any mention from your own social channels (http://scr.hu/9eyw/ylkcz) and then clicking "Delete and block" to stop collecting mentions from this particular social media profile in the future (http://scr.hu/9eyw/kk4cp). You can find a list of your block sites and authors in your Project settings, where you can also unblock them at any moment (http://scr.hu/9eyw/s5z60). Similarly, you can block an entire domain of a website, blog or a social channel (Fb, Twitter). I hope this tip will help! :D ### 48. Great tool for monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Marcin P. | Marketing Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2016 **What do you like best about Brand24?** It is effective, works well and fast. Without it we would be blind in the Internet **What do you dislike about Brand24?** It is hard to tell a bad thing about it. Maybe it could be for free, or offer more words to monitor. But everything could be free. **What problems is Brand24 solving and how is that benefiting you?** I can easily control what is being said about company I am working for. ### 49. Brand 24 - helpful tool for monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2016 **What do you like best about Brand24?** With Brand24 I can easily find my potential customers in social media and this is the most important value for me. I appreciate fast helpdesk too, when I have a problem. **What do you dislike about Brand24?** I think that price is a little too high for my possibility. **Recommendations to others considering Brand24:** I thing that B24 is helpful for every kind of business. So you must try (14 days for free) and see first effects. **What problems is Brand24 solving and how is that benefiting you?** I know what my clients says about my company, I can find my clients complain and problems, then offer my help to solve this things. Brand24 is helping prevent crisis situations too. ### 50. All the hard work done by Brand24, not by me! **Rating:** 5.0/5.0 stars **Reviewed by:** Kamil S. | Koordynator ds. rozwoju Centrum Kształcenia Podyplomowego, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Brand24?** I get to my office, prepare a cup of coffee and all my internet monitoring (topics related to my work, competition) is already done and results sent to my e-mail. **What do you dislike about Brand24?** I cannot really see anything I dislike at the moment. **What problems is Brand24 solving and how is that benefiting you?** I conduct trainings and create data analysis reports. Because of tha tool I can see the big picture of what is important in my field of work and in what people and my clients are interested. ## Brand24 Discussions - [What platforms/websites are monitored by Brand24?](https://www.g2.com/discussions/platforms-websites-monitored-by-brand24) - 1 comment, 1 upvote - [Does Brand24 provide historical data?](https://www.g2.com/discussions/data-provided-by-brand24) - 1 comment, 1 upvote - [What is Brand24 tool used for?](https://www.g2.com/discussions/benefits-a18d4965-bb85-4d49-9737-62505fa536cf) - 1 comment, 1 upvote - [Who will benefit from using Brand24 tool?](https://www.g2.com/discussions/target-customer) - 1 comment, 1 upvote - [What are the key differentiators of Brand24 from the competition?](https://www.g2.com/discussions/key-differentiators) - 1 comment, 1 upvote - [View Brand24 pricing details and edition comparison](https://www.g2.com/products/brand24/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+11%3A25%3A56+-0500&secure%5Bsession_id%5D=b692fdc9-880d-40f0-b664-46d5ecfeb059&secure%5Btoken%5D=007fffbb4deed580a2cbca80f5f9490976d96587b7f64a5add38d190f3d061f1&format=llm_user) ## Brand24 Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [PostPickr](https://www.g2.com/products/postpickr/reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) ## Brand24 Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Media Channels** - Online Media **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Geographic Coverage** - Local Media - National Media - International Media **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Social Media Integration **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Multi-Channel Marketing - Approval Process Control - Reporting & Statistics - Data Visualization - Real-Time Data - Content Library - Press Release Builder - API - Monitoring - Multi-Channel Distribution - Data Import/Export - Press Monitoring - Email Distribution - Social Media Monitoring - Search/Filter - Media Monitoring - Auto Update - AI Copilot ## Top Brand24 Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,638 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews) - [Mentionlytics](https://www.g2.com/products/mentionlytics/reviews) - 4.9/5.0 (109 reviews)