# Brainwave Reviews **Vendor:** Brainwave AI Technologies, LTD **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Brainwave Hello, G2 👋 , We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave. In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌  Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings. - Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect. ⚙️  How It Works - We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed. - We present an automatability report with real backtest results using our bot and propose a tailored solution. - We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end. - We proceed to an official rollout with our solution set, which will then become entirely self-served. 🙏 Our Ask - If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us. - If you know someone who could benefit from our solution, please connect us at [javier@brainwave.so](mailto:javier@brainwave.so). - If you appreciate what we're building, feel free to share and contact us. ## Brainwave Pros & Cons **What users like:** - Users value the **human-like responses** of Brainwave, enhancing customer engagement and appointment scheduling seamlessly. (1 reviews) - Users find Brainwave to be **easy to use** , making it accessible and appealing for all users. (1 reviews) - Users praise the **human-like responses** of Brainwave, appreciating its ability to book appointments and switch languages effectively. (1 reviews) - Users value the **competitive pricing** of Brainwave, appreciating its affordability alongside advanced AI features. (1 reviews) **What users dislike:** - Users find the **steep learning curve** of Brainwave challenging, hindering effective knowledge transfer. (1 reviews) ## Brainwave Reviews ### 1. Comprehensive AI Powered tools for my needs **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul B. | Professional Teaching Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Brainwave?** Brainwave rides the AI wave and consistently evolves with the new market. It is easy to use and competitively priced. **What do you dislike about Brainwave?** Some features have a very advanced steep learning curve which makes knowledge transfer difficult. **What problems is Brainwave solving and how is that benefiting you?** We use Brainwave to eliminate manual data intervention. ### 2. AI 🤖 Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Litheesh K. | Data Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Brainwave?** It gives human like responses and books appointments. It even responds propers upon switching languages. Highly recommended automated Customer services. **What do you dislike about Brainwave?** There was not much of downsides. It's easy to use. **What problems is Brainwave solving and how is that benefiting you?** It provides seemless third party software integrations. We can give our own data and train the model for our product based responses. - [View Brainwave pricing details and edition comparison](https://www.g2.com/products/brainwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A40%3A12+-0500&secure%5Bsession_id%5D=30708e6d-15a3-447c-afd3-89a0bc846cab&secure%5Btoken%5D=82685455ca57fb0ce19fcec5b120ad0d7394e2e0908938ace67fd113943157cf&format=llm_user) ## Brainwave Features **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brainwave Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)