--- title: Brainwave Reviews meta\_title: 'Brainwave Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Brainwave works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 2 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Brainwave Reviews & Product Details Hello, G2 đź‘‹ , We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave. In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌  Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings. - Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect. ⚙️  How It Works - We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed. - We present an automatability report with real backtest results using our bot and propose a tailored solution. - We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end. - We proceed to an official rollout with our solution set, which will then become entirely self-served. 🙏 Our Ask - If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us. - If you know someone who could benefit from our solution, please connect us at [javier@brainwave.so](mailto:javier@brainwave.so). - If you appreciate what we're building, feel free to share and contact us. * * * Seller [Brainwave AI Technologies, LTD](https://www.g2.com/sellers/brainwave-ai-technologies-ltd) Discussions [Brainwave Community](https://www.g2.com/products/brainwave/discuss) Languages Supported English Overview by Javier Marco Show More ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/brainwave/competitors/alternatives) ![Rahul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul B.") RB Rahul B. Professional Teaching Assistant Small-Business (50 or fewer emp.) 12/13/2024 "Comprehensive AI Powered tools for my needs" 3.5/5 What do you like best about Brainwave? Brainwave rides the AI wave and consistently evolves with the new market. It is easy to use and competitively priced. Review collected by and hosted on G2.com. What do you dislike about Brainwave? Some features have a very advanced steep learning curve which makes knowledge transfer difficult. Review collected by and hosted on G2.com. What problems is Brainwave solving and how is that benefiting you? We use Brainwave to eliminate manual data intervention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Brainwave for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 2 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio")[ 3 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 4 ![monday AI Work Platform Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform Logo") monday AI Work Platform 4.7 (17,123) monday.com is a software company that gives anyone the power to build and improve how their organization runs. ](https://www.g2.com/products/monday-com/reviews "monday AI Work Platform")[ 5 ![HubSpot Marketing Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-marketing-hub.svg "HubSpot Marketing Hub Logo") HubSpot Marketing Hub 4.4 (14,914) Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform. ](https://www.g2.com/products/hubspot-marketing-hub/reviews "HubSpot Marketing Hub")[ 6 ![HubSpot Sales Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub Logo") HubSpot Sales Hub 4.4 (13,907) Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity. ](https://www.g2.com/products/hubspot-sales-hub/reviews "HubSpot Sales Hub")[ 7 ![Asana Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1487565345/asana.svg "Asana Logo") Asana 4.4 (13,853) Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. ](https://www.g2.com/products/asana/reviews "Asana")[ 8 ![Notion Logo](https://images.g2crowd.com/uploads/product/hd_favicon/43bf53de40136acd6c0aed67eb459fcd/notion.svg "Notion Logo") Notion 4.6 (13,733) Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool. ](https://www.g2.com/products/notion/reviews "Notion")[ 9 ![ClickUp Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp Logo") ClickUp 4.6 (13,677) ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. ](https://www.g2.com/products/clickup/reviews "ClickUp")[ 10 ![Rippling Logo](https://images.g2crowd.com/uploads/product/hd_favicon/49f7d8e6cbfe097f90afa19d824891bc/rippling.svg "Rippling Logo") Rippling 4.8 (13,217) Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth. Experience the power of unified management with Rippling today. ](https://www.g2.com/products/rippling/reviews "Rippling") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/brainwave/pricing) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) ##### Explore More [What's the best SMS marketing platform for consistently driving high engagement and conversion rates across campaigns?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-platform-for-consistently-driving-high-engagement-and-conversion-rates-across-campaigns)[What are the most trusted regulatory information management systems by compliance teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-regulatory-information-management-systems-by-compliance-teams-based-on-user-reviews%20)[Which solution supports multi-language presentations?](https://www.g2.com/discussions/which-solution-supports-multi-language-presentations) [Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[Best-reviewed accounting app for freelancers](https://www.g2.com/discussions/what-s-the-best-reviewed-accounting-app-for-freelancers)[Pros and Cons Details](https://www.g2.com/products/brainwave/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)