Brainwave

2 reviews

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌  Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings. - Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect. ⚙️ How It Works - We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed. - We present an automatability report with real backtest results using our bot and propose a tailored solution. - We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end. - We proceed to an official rollout with our solution set, which will then become entirely self-served. 🙏 Our Ask - If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us. - If you know someone who could benefit from our solution, please connect us at [javier@brainwave.so](mailto:javier@brainwave.so). - If you appreciate what we're building, feel free to share and contact us. Thank you!