Bandwidth Reviews & Product Details

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support.

Product Website

Seller

Bandwidth

Discussions

Bandwidth Community

Languages Supported

English

Overview by

Laney Alspaugh

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Bandwidth Integrations

(1)

Verified by Bandwidth

Bandwidth Media

Official Downloads

(4)

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Enterprise Communication Landscape Report 2025

Bandwidth Reviews (467)

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Mike M.

Project Manager

Small-Business (50 or fewer emp.)

10/16/2018

"Cloud services"

2.5/5

What do you like best about Bandwidth?

Recently they contracted with new third party and since them caller ID name on inbound calls has been incorrect. They indicate this should be fixed as when they bring on additional secondary and tertiary providers but this doesn't fix the current issue and we've been forced to consider moving client numbers to a different provider for the time being. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Better communication with clients and more thorough testing before making these large changes Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for your feedback regarding our recent vendor changes. You are right to point this out, as we are currently navigating industry dynamics regarding CNAM and Caller ID data. While our shift was necessary, we know that the transition has created friction for some of our customers.

Please know that we have been actively working to integrate additional data sources to close the gaps you are seeing. We continue to fine-tune the product and have empirically validated that these sources are improving accuracy, and we remain committed to exploring further opportunities for even more reliable Caller ID (CNAM) presentation.

I would welcome the opportunity to discuss this with you in more detail and share more about what we are seeing in the data. Please send me an email directly at mruehlen@bandwidth.com and I'll make certain that you're offered a deep conversation on the full mechanics.

Thank you for trusting us with your business,

Matt Ruehlen Sr. Director, Voice of the Customer

Rizwan K.

mobile app developer

Small-Business (50 or fewer emp.)

10/10/2025

"bandwidth best Communication Platform"

4/5

What do you like best about Bandwidth?

Direct to carrier model : Bandwidth owns and operates ist own nationwide VolP Network, Which Means Fewer Intermediaries, better call quality, and Lower latency, Transparent pricing, and Strong API suite,

Interprise focus : Trusted by Major platforms like microsoft Teams,zoom and ringcentral for Backend voice infrastructure. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Limited Brand Recognition : Bandwitdth is less known among startup and Smaller Developers,

Complex setup for beginners, Customer support Variability, Less Focus on messaging innovation, No Native App Layer etc Review collected by and hosted on G2.com.

What problems is Bandwidth solving and how is that benefiting you?

1. Complex Telecom Infrastructure: Traditional telecom systems are fragmented, expense and hard to scale,

2. Lack of control over call Quality : Most CPaas Providers rely on third-Party carriers leading to latency and reliability.

3. Emergency Services integration : Adding E911 Capabilities to Apps is legally required but Technically challenging

4. High Cost for Global Communication : international Voice and messaging can be costly and inconsistent. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for this incredibly thorough review and pointing out our network ownership - the network ownership and control is certainly an advantage for us and does allow finer tuning of call quality.

To that end, we are continuing to invest heavily in new monitoring and alarming tools to provide even greater performance visibility. I'd encourage you to speak with your account manager for more information on these new capabilities if you haven't already.

You do point out several areas that are a larger challenge in telecommunications and we hope to continue simplifying 'Telecomplexity' for our customers in the advancements we continue to make on our new Universal Platform.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

James L.

Solution Architect

Mid-Market (51-1000 emp.)

5/15/2025

"Customer First Approach"

4.5/5

What do you like best about Bandwidth?

Great support throughout a range of different areas. An amazing self serve portal, with personal account management that helps drive continuous results for our end users. Commercially flexible which allows us to position opportunities in ways that provide greater success rates. The porting and implementation of numbers is an easy process with support provided when needed. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The one thing missing for 6DG is having the ability to allow our customers to contract direct with bandwidth for countries where regulations hamper us providing a service. If there was a simple model we could adapt where for certain countries, the end user could contract direct with Bandwidth but allow 6DG to manage the solution we could enhance our go to market on a more global scale. Review collected by and hosted on G2.com.

Pradyumn G.

Project Engineer

Enterprise (> 1000 emp.)

11/1/2025

"Call Quality Support with Reliable Communication API"

4.5/5

What do you like best about Bandwidth?

Bandwidth application makes the communication easy for users with reliable voice. It comes with easy integration and has a good call quality support which helps me to improving the business needs. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

I dislike Bandwidth application because of its occasional delays in support. This application is less convenient because of its setup issues. Review collected by and hosted on G2.com.

Nic C.

Director of Product

Small-Business (50 or fewer emp.)

11/9/2023

"Great Customer Service and Product"

4/5

What do you like best about Bandwidth?

We've been using Bandwidth for years, customer service is always great and knowledgeable. We are happy with the service offered and the reliability! Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Cost is always a hot topic, expanding areas of direct routing to lower routing costs would be great. Also expaning on failover routing options to allow response code control would be a plus. Review collected by and hosted on G2.com.

Verified User in Telecommunications

7/23/2025

"Bandwidth has become much less user friendly over the last couple of years"

1/5

What do you like best about Bandwidth?

Ports are easy and straighforward to submit. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

The current employees at Bandwidth do not understand porting and it's been difficult with Bandwidth now outsourcing their employees. They don't seem to speak English very well and therefore cannot explain rejections for ports and assist in the porting process. The Bandwidth APP often has issues and we have been receiving many rejections for ports that I feel are caused by Bandwidth on the processing end. There are many changes being made to the Bandwidth APP that aren't positive. Porting has become much more difficult and we don't get the support we need from well trained reps. Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

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Porting is a critical part of our business, and we are committed to providing knowledgeable and effective support at every step. We’d welcome the chance to connect directly, learn more about your experience, and review any specific examples. Please reach out to Hannah Macchioni, Director, Number Support Group at hmacchioni@bandwidth.com to share about your experience. Your input is important to us, and it helps guide our efforts as we continue to invest in both the tools and the people supporting your success.

Verified User in Telecommunications

7/29/2025

"Required password updates are too restrictive"

2.5/5

What do you like best about Bandwidth?

I primarily use the reports to gather billing info for our customers. The reports are good and responsive Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Your required password updates are too restrictive time-wise.One time I got an email that arrived on a Sunday morning and expired before I saw the email.

Today I was lucky and received the email in time that I could use the button and update. But the first two times I tried it told me that the password had either non-keyboard or space characters in it.

Fortunately I was able to get it accepted. I copied in the same password all three times. Review collected by and hosted on G2.com.

Response from Matt Ruehlen of Bandwidth

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Hello,

Thank you for your review and for the positive feedback on our reporting tools.

I also appreciate your sharing of the specifics on your experience with password updates. Our system is designed to send notifications at 10 days prior to expiration, and then 5 days, and finally 1 day before a password expires. It sounds like you had a different experience here that I'd like to learn more about.

If you'd be willing, please email me directly at mruehlen@bandwidth.com. I'd like to confirm the details to ensure we address this properly.

Thank you for trusting us with your business,

Matt Ruehlen

Sr. Director, Voice of the Customer

Kristi A.

Customer Success Manager

Small-Business (50 or fewer emp.)

3/21/2025

"Bandwidth's support is quite easily the worst I have encountered in tech!"

0/5

What do you like best about Bandwidth?

When working, Bandwidth is fine. It serves its purpose like any other company could do. Review collected by and hosted on G2.com.

What do you dislike about Bandwidth?

Their customer support is literally the worst I have ever come across! I am a customer success manager for a portfolio of customers and we utilize bandwidth for the clients to use sms within our flatform to support & run their businesses. We had a large group of customers whose sms suddenly went down with 0 warning or notice that they were out of compliance. That is not the worst. It has been 6 weeks and some of these customers are still down! Bandwidths support sometimes takes an entire week to respond and they are incredibly unhelpful. No matter how we try to help our customers by escalating, we cannot get a response. Bandwidth's support is quite easily the worst I have encountered in tech! Review collected by and hosted on G2.com.

Response from Laney Alspaugh of Bandwidth

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Thank you for your feedback regarding your support experience, Kristi. We take these concerns seriously and would appreciate the chance to address them. Please reach out to Matt Ruehlen, Bandwidth’s Sr. Director, Service Ambassador at mruehlen@bandwidth.com, and we’ll work to provide the support you need.