--- title: BackHQ Reviews meta_title: 'BackHQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how BackHQ works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2025-10-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BackHQ Reviews **Vendor:** BackHQ **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About BackHQ Back is the first employee service platform for internal service teams to organize and automate all workplace requests and processes on one intuitive platform. It provides employees with a convenient way to get help and information and always know who is taking care of their question. The platform integrates with various communication channels (including Slack and email), so employees can submit requests the way they are used to. Back centralizes all requests in one easy-to-use platform and helps internal service teams respond to them using approvals, forms, reports and integrations. Back automatically answers recurring requests and tasks that do not require the experts’ involvement, saving the experts valuable time. Back provides full transparency to managers by tracking the time their teams spend on resolving requests and helping you proactively identify trends to improve internal workflows. ## BackHQ Reviews ### 1. The ease of use is simply brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Janis Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about BackHQ?** It took us less than 30 minutes to set-up Back and customize it to our needs, thereby significantly reducing our total cost of ownership and increasing ROI. We were able to flexibly set notifications and create approval workflows with several approvers. The initial ticket rooting can be set up with only a few clicks and can easily be changed by the team. The system learns from our manual changes over time and automatically adjusts the flow accordingly, which is saving us a lot of time. Back also integrates with Confluence, so we can search for our IT policies there and attach them when we are answering requests in Back. We have also created a few standard forms (e.g. laptop ordering forms) that make it very easy to collect information in a structured format. Back pulls key employee information from our HR management system Personio, which provides us with very helpful context such as the employee’s office location and team that can also be autofilled in the forms. Back is also helping us automate repetitive questions and requests, which is saving us a lot of time every day. The team loves Back because it is easy to use and the UI is very intuitive. Our HR and office management teams are also using Back, so it is very easy to escalate requests to them or keep them in the loop. Back offers comprehensive reporting and analytics functionalities, which makes it easy to track the team’s performance. Back’s support team is extremely helpful and typically responds to our questions within minutes. Our employees find it super easy to use Back as they can submit requests via Slack and email and do not need to use a separate application. All requests from all channels get tracked in a single web application that our IT team is working in, so it is easy for them to work collaboratively. Our employees are constantly kept informed and can see the current status of their request at all times. **What do you dislike about BackHQ?** Back currently does not offer an asset management solution, but it's already on the roadmap. **What problems is BackHQ solving and how is that benefiting you?** We want to track IT issues and requests across various communication channels (Slack, Email) and make sure that we can work collaboratively to solve the requests as quickly as possible. Additionally, automate information capture and customize workflows to reduce time spend going back and forth with our internal customers. ### 2. My experience summary with Back **Rating:** 5.0/5.0 stars **Reviewed by:** Saman Z. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2020 **What do you like best about BackHQ?** Its efficiency is very high It has very high speed UI is amazing and simple It can be used on different platforms **What do you dislike about BackHQ?** Currently I am not facing any problems . It is an amazing **Recommendations to others considering BackHQ:** It is very efficient and back can be used in different platforms **What problems is BackHQ solving and how is that benefiting you?** It's best point is the capability of executing on different platforms Ui is amazing ## BackHQ Discussions - [What is BackHQ used for?](https://www.g2.com/discussions/what-is-backhq-used-for) - [View BackHQ pricing details and edition comparison](https://www.g2.com/products/backhq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-04+16%3A41%3A21+-0500&secure%5Bsession_id%5D=10e42f5e-bdc1-4161-8f7e-38b9cd6bce7d&secure%5Btoken%5D=4dbcda16b0918f4c9d64ede8ba7c6102398e3ce237b61be447cc77cc75524853&format=llm_user) ## BackHQ Features **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Reporting** - Dashboards - Time Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BackHQ Alternatives - [Trello](https://www.g2.com/products/trello/reviews) - 4.4/5.0 (13,655 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,084 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,415 reviews)