Artera Reviews & Product Details

Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes.

Seller

Artera

Discussions

Artera Community

Languages Supported

Afrikaans, Amharic, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Kurdish, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Maltese, Maori, Samoan, Xhosa

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Artera Integrations

(9)

Verified by Artera

G2 reviews are authentic and verified.

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Verified User in Medical Practice

Mid-Market (51-1000 emp.)

4/15/2020

"great app! Very efficient. Let’s me keep in close contact with my patient. No more leaving voicemail"

5/5

What do you like best about Artera?

Easy access to patients, keeps us in touch with surrounding facilities. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Better folders or separating texts could be more efficient Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very useful and convenient when it comes to communication."

5/5

What do you like best about Artera?

the flexibility to communication, really a great useful tool Review collected by and hosted on G2.com.

What do you dislike about Artera?

there is not much to dislike about the software, everything seems to be working how it should. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/30/2019

"Awesome! "

5/5

What do you like best about Artera?

The easy integration with my current EHR system and configuration. Review collected by and hosted on G2.com.

What do you dislike about Artera?

How the holiday and holiday hours are configured, because reminders will go out on Holidays. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

Well is a wonderful tool, but be sure you have your front desk staff or scheduling staff vested in the process. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

We are working to decrease our No Show rate, and have noticed great improvement with Well. Additionally, the campaign function as well as mass cancel texts has worked tremendously, especially that we are in Northern California, and the weather has been a big factor. Review collected by and hosted on G2.com.

Madelaine S.

Customer Services Agent

Enterprise (> 1000 emp.)

7/10/2019

"WELL is a great and easy to use application."

5/5

What do you like best about Artera?

Most patients are not aware of many things before a medical appointment, so being able to inform them through Well App is much more effective, it is a fluid conversation that provides the best results to patients. Since they have many questions and we can help. WELL is the reliable communication platform that connects patients with health organizations through text messages, telephone, email and live chat. Being able to communicate with the patient's information about the copayment and reminding them about the appointment or informing them if it was suspended so that they do not lose the day is a great advantage we have with the use of this application. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Without any complaint everything in this application I like Review collected by and hosted on G2.com.

David R.

Clinical Support Technician

Mid-Market (51-1000 emp.)

10/22/2019

"Effective, time-saving, and pro-active approach to patient communication."

5/5

What do you like best about Artera?

Automations reminding patients of their upcoming appointments, keyword-driven replies, and the ability to broadcast a message across a wide selection of patients. Review collected by and hosted on G2.com.

What do you dislike about Artera?

The complexity of deciphering which patient we are communicating with from within a family who has the same phone number. In all fairness, this ability may well be outside the realms of technologies reach. Review collected by and hosted on G2.com.

BRANDON D.

Clinic Nurse Manager

Hospital & Health Care

Mid-Market (51-1000 emp.)

7/31/2019

"Why Change to Well"

5/5

What do you like best about Artera?

The best thing about well is the automatons and the ability to build, edit, stop and start these as you wish. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Currently we have not found any items that cause me to dislike the program. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

Ask for a demo and once you see all that Well can do, that all you will need. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

We had low patient response to robcalls, < 1%, within the first 3 days of going live with well we had a 20% patient response rate, and are now at nearly 90%. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/9/2019

"Patient Text Messaging is Wonderful"

4.5/5

What do you like best about Artera?

WELL has decreased the number of no shows. Our patients have loved the text messaging reminders. We are just trying out the extra features for patient satisfaction surveys, announcements and soon recalls. Review collected by and hosted on G2.com.

What do you dislike about Artera?

We have had issues with multiple patient appointments and multiple patients with the same number. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

Our EHR vendor was difficult in integrating but, once we got them in the right direction this worked great. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

We are working on our no show issues. We are just scratching the surface and we are ready to campaign. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

4/11/2020

"Wellapp Well Messenger"

5/5

What do you like best about Artera?

Easy tool works well with any cell phone Review collected by and hosted on G2.com.

What do you dislike about Artera?

No major downsides. It works well Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

11/8/2019

"Very helpful in contacting patients."

5/5

What do you like best about Artera?

Some patients don't like to talk on the phone or don't answer their phone. The Well App is nice because the patient's usually respond by text through the app. Review collected by and hosted on G2.com.

What do you dislike about Artera?

There is nothing that I dislike about the Well App. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

It is worth it when it comes to contacting patients and getting in touch with patients. It is great for HIPAA privacy so there's nothing to worry about when contacting patients. It has made my job easier and the patient's really seem to enjoy it. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

I've been able to contact patients via text through Well App when they don't answer their phone calls. Review collected by and hosted on G2.com.