Artera Reviews & Product Details

I personally love being able to contact patients via text. Nowadays almost everyone is texting. It's convenient for patients who cannot answer phone calls at work or busy doing other activities. it's also easy because the patients can reply directly to us whenever is convenient for them and avoid having to play phone tag. I also spend a lot of my day talking to insurance companies must of the time spent being on hold, this app allows me to be able to contact more patients while still doing authorizations and benefit verification with insurance companies. Review collected by and hosted on G2.com.

the only dislike I have about this program is that it requires a web browser, often times I will forget about well and close out of all my tabs i have open. it would be very convenient if it had it's own program that could be downloaded like AIM or yahoo messenger used to be. I also think it would be beneficial to be able to make grouped categories for communication within the office to be able to message other employees through out 360 Review collected by and hosted on G2.com.

Prompt customer support, willing to test new functionalities, the system itself is intuitive, we love it! Review collected by and hosted on G2.com.

Some features/ functionalities not useful for our practice- would like the ability to customize more options (ie. appointment reminder on the righthand side) Review collected by and hosted on G2.com.

I love that patients can get confirmation of their appointments via texts. It has become more convenient for patients as well as for office staff. It is so convenient to text patients rather than trying endlessly to call them and leave multiple messages. It really helped to improve patient confirmation of appointments. Review collected by and hosted on G2.com.

I dislike that patients can use it to send extremely long messages for doctor's that really should come in for appointment. I only dislike this because we sometimes don't know that patients have replied and it makes it very difficult to then forward that message to the appropriate individual. Review collected by and hosted on G2.com.

The ability to have bi-directional texting with patients is incredible. In addition to our scheduling department using WELL daily, the business, pre-certification and release of information departments have started using it. People nowadays are more likely to respond to a text than they are to a phone call. Texting is a much quicker process than traditional phone calls. We are also collecting co-payments via WELL. Review collected by and hosted on G2.com.

I dislike having to add resource filters one-by-one. I find it to be cumbersome. Review collected by and hosted on G2.com.

I like that its a simple, easy way for patients to confirm or cancel their appointments. Review collected by and hosted on G2.com.

Honestly, I haven't found anything I dislike! Review collected by and hosted on G2.com.

Being able to communicate with the patient info about copay and reminding them about their appointment to reduce no-shows and no-show fees. Most patients are not knowledgeable of these things prior to an appointment, so being able to inform them via Well App is much more effective. It's so effective to the point that it cuts out at least 15% of calls throughout the day. We are extremely pleased because for our office that is a lot of calls. This system has advanced how we communicate with our patients and allows our office to excel in communication. Review collected by and hosted on G2.com.

There is nothing at this moment. So far at this moment, I am pleased. It's hard to have an issue with a system that brings so much positivity to our office. It does not allow me to send the patient a pre-established message if the appointment is cancelled. Review collected by and hosted on G2.com.

My favourite part is that I can just send several text messages to multiple patients at once, then get to text with them on their reply. It also enabled me to remind patients of their appointments and inform them of their results. Review collected by and hosted on G2.com.

Nothing at all to dislike about this application; it is effective and efficient for my work. Review collected by and hosted on G2.com.

The ability to communicate with patients quickly. Review collected by and hosted on G2.com.

Additional "Are you sure" button when sending a text. Review collected by and hosted on G2.com.

I love the texting because it makes it easier to inform the patients and you can also switch to Spanish and English. Very easy to navigate and I have no complaints on using it thus being a first-time user using the well text message. Very easy to send messages without texting the patient. Review collected by and hosted on G2.com.

One thing I didn't like was if messages would honestly show that they were ready or delivered but it's very good to use for someone who is new at using the well app. I wish the design or creation of this web version looked a little better but it's simple looking. Review collected by and hosted on G2.com.

It's very easy and a convenient way of communication for our patients that follow HIPPA compliance. Review collected by and hosted on G2.com.

Most of the long texts do not go through if sent. Review collected by and hosted on G2.com.