1. [Home](https://www.g2.com/) 2. ... 3. [Experience Management Software](https://www.g2.com/categories/experience-management) 4. [Alterna CX Discussions](https://www.g2.com/products/alterna-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_46e2f27e94d5706ead3b81450b983b71/alterna-cx.png "Product Avatar Image") ](/products/alterna-cx/reviews) [ Alterna CX ](/products/alterna-cx/reviews) (1)4.5/5 Alterna CX is a company that specializes in experience management software. The main business problem which Alterna CX solves is the disorganization and inefficiencies in handling the Customer Experience (CX) signals that arise from various customer interactions including surveys, text, complaints, and social and digital conversations. The company addresses this problem through its Artificial Intelligence (AI) based solution. This solution uses advanced machine learning technology to identify issues and opportunities in the vast array of CX signals, thereby helping to enhance response times and reduce manual labor. It also provides insights into the key factors that influence both the quality of the CX and customer loyalty. Show More * * * ### 100.0 Nps Score Already have Alterna CX? ### All Alterna CX Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Alterna CX used for? ](/discussions/what-is-alterna-cx-used-for) What is Alterna CX used for? [ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Alterna+CX+questions+and+get+answers+from+expert+users+in+our+Alterna+CX+Discussions+section.&title=Alterna+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Alterna+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Alterna+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss%0aAsk+Alterna+CX+questions+and+get+answers+from+expert+users+in+our+Alterna+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Alterna+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss%0aAsk+Alterna+CX+questions+and+get+answers+from+expert+users+in+our+Alterna+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/alterna-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_46e2f27e94d5706ead3b81450b983b71/alterna-cx.png "Product Avatar Image") ### Have you used Alterna CX before? Answer a few questions to help the Alterna CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Falterna-cx%2Fdiscuss%3Fsmall_ask%3Dalterna-cx) No