Aloware Features

Enables users to place phone calls over the internet. 34 reviewers of Aloware have provided feedback on this feature.

As reported in 32 Aloware reviews. Enables users to place video calls over the internet.

Based on 34 Aloware reviews. Enables users to send instant messages over the internet.

Enables multiple users to make phone or video calls over the internet at once. This feature was mentioned in 31 Aloware reviews.

Based on 31 Aloware reviews. Offers users the option to play music for contacts who are on hold.

Based on 30 Aloware reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

As reported in 31 Aloware reviews. Offers users a unique number that can be dialed from anywhere.

As reported in 34 Aloware reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Allows users to download the tool along as an extension to their browser of choice. This feature was mentioned in 34 Aloware reviews.

Requires users download the software on its own. This feature was mentioned in 34 Aloware reviews.

Based on 295 Aloware reviews and verified by the G2 Product R&D team. Records calls for future reference.

Based on 259 Aloware reviews and verified by the G2 Product R&D team. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Based on 275 Aloware reviews and verified by the G2 Product R&D team. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Based on 290 Aloware reviews and verified by the G2 Product R&D team. Gathers contacts from integrated tools, allowing users to call with one click.

Has auto-dialing or predictive dialing functionality.

Based on 286 Aloware reviews and verified by the G2 Product R&D team. Retains a log of extraneous contact information such as timezone and contact engagement.

Based on 276 Aloware reviews and verified by the G2 Product R&D team. Finds and opens saved contact information for reference at the time of a new call.

Based on 272 Aloware reviews and verified by the G2 Product R&D team. Allows users to denote which contacts they believe are prospective customers.

Based on 272 Aloware reviews and verified by the G2 Product R&D team. Allows users to take notes during or after the call for future reference.

Based on 273 Aloware reviews and verified by the G2 Product R&D team. Delivers users a daily summary of activity.

Based on 258 Aloware reviews and verified by the G2 Product R&D team. Sends automated voicemails to prospective clients who fail to answer.

Based on 233 Aloware reviews. Sends automated emails to increase engagement with prospective clients.

As reported in 233 Aloware reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 43 Aloware reviews.

Automatically calculates which leads are the most likely to become a customer. This feature was mentioned in 44 Aloware reviews.

Based on 43 Aloware reviews. Automatically contacts all leads.

Utilizes natural language processing to set up meetings. This feature was mentioned in 43 Aloware reviews.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 43 reviewers of Aloware have provided feedback on this feature.

Based on 43 Aloware reviews. Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. 43 reviewers of Aloware have provided feedback on this feature.

Based on 48 Aloware reviews. Provides real-time coaching to sales representatives.

Based on 47 Aloware reviews. Tracks and analyzes sales representative performance.

Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete. 196 reviewers of Aloware have provided feedback on this feature.

Based on 192 Aloware reviews. Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence.

Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls. 195 reviewers of Aloware have provided feedback on this feature.

Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more. 190 reviewers of Aloware have provided feedback on this feature.

Based on 194 Aloware reviews. Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach.

Integrates with calendar software so users can seamlessly schedule calls. This feature was mentioned in 192 Aloware reviews.

Based on 191 Aloware reviews. Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on.

Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc. 188 reviewers of Aloware have provided feedback on this feature.

Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. This feature was mentioned in 191 Aloware reviews.

Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. This feature was mentioned in 191 Aloware reviews.

Based on 190 Aloware reviews. Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints.

Provides gamifaction features to rank sales reps on performance 184 reviewers of Aloware have provided feedback on this feature.

Based on 191 Aloware reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 185 Aloware reviews and verified by the G2 Product R&D team. Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Based on 152 Aloware reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 154 Aloware reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 193 Aloware reviews and verified by the G2 Product R&D team. Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

As reported in 156 Aloware reviews. Decides response type by determining if voice is a human response or an answering machine.

Based on 152 Aloware reviews and verified by the G2 Product R&D team. Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Based on 153 Aloware reviews and verified by the G2 Product R&D team. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Enables users to send mass text message campaigns 102 reviewers of Aloware have provided feedback on this feature.

Based on 106 Aloware reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

As reported in 105 Aloware reviews. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time

Based on 101 Aloware reviews. Provides automatic text message replies to recipients

As reported in 101 Aloware reviews. Provides automatic URL shortening to use less characters via text

Sends out multimedia via text messages, such as coupons, pictures, and audio This feature was mentioned in 104 Aloware reviews.

Based on 104 Aloware reviews. Offers features for personalizing text messages based on customer information or past behavior

Allows users to establish automated workflows and triggers to deliver transactional text messages 102 reviewers of Aloware have provided feedback on this feature.

Based on 23 Aloware reviews. Provides tools for evaluating customer interactions

As reported in 22 Aloware reviews. Offers features for maintaining fair and consistent scoring

Generates quality and performance reports 23 reviewers of Aloware have provided feedback on this feature.

Based on 23 Aloware reviews. Tools for providing personalized feedback and coaching sessions

Based on 23 Aloware reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents 21 reviewers of Aloware have provided feedback on this feature.

Integrates with other customer service or CRM software 23 reviewers of Aloware have provided feedback on this feature.

Based on 22 Aloware reviews. Helps ensure customer privacy and data protection

Based on 307 Aloware reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 299 Aloware reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Based on 243 Aloware reviews. Allows CSRs to receive and answer customer emails.

Based on 281 Aloware reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 280 Aloware reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 269 Aloware reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

As reported in 182 Aloware reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 274 Aloware reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 259 Aloware reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 282 Aloware reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 271 Aloware reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 285 Aloware reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 269 Aloware reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 310 Aloware reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 290 Aloware reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 254 Aloware reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Based on 75 Aloware reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Based on 76 Aloware reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 99 Aloware reviews. Provides pre-built or customizable performance reports

Automates tasks and features for added convenience This feature was mentioned in 98 Aloware reviews.

As reported in 98 Aloware reviews. Offers a white labeling service for agencies or resellers to customize platform branding

Based on 96 Aloware reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns

Facilitates the integration of text messaging into existing business applications through an SMS gateway API 95 reviewers of Aloware have provided feedback on this feature.

Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. 184 reviewers of Aloware have provided feedback on this feature.

Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage 185 reviewers of Aloware have provided feedback on this feature.

Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations This feature was mentioned in 186 Aloware reviews.

Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. 185 reviewers of Aloware have provided feedback on this feature.

Based on 76 Aloware reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

Allows users to access the software using mobile devices. 77 reviewers of Aloware have provided feedback on this feature.

As reported in 76 Aloware reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. This feature was mentioned in 75 Aloware reviews.

Allows users to request a call back. 76 reviewers of Aloware have provided feedback on this feature.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 75 Aloware reviews.

Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 76 Aloware reviews.

As reported in 77 Aloware reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Based on 76 Aloware reviews. Allows managers/supervisors to evaluate the performance of agents.

Based on 11 Aloware reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing. 11 reviewers of Aloware have provided feedback on this feature.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. 11 reviewers of Aloware have provided feedback on this feature.

Enables integrations with communication and CRM platforms. This feature was mentioned in 11 Aloware reviews.

As reported in 11 Aloware reviews. Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls. 11 reviewers of Aloware have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 10 Aloware reviews.

Works across multiple software systems or databases

As reported in 10 Aloware reviews. Engages in human-like conversation for task delegation

As reported in 10 Aloware reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.