Compare Aircall and Aloware 
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (51.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $199.00 1 Plan Per Month
Aircall
Star Rating
(1,569)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAloware
Star Rating
(822)4.1 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, with many praising its intuitive interface and seamless CRM integrations. Users appreciate how easy it is to navigate and manage calls and SMS, highlighting features like one-click dialing and call transcripts.
- Users say that Aloware offers a straightforward approach to communication, particularly for SMS, which many find less complicated than other applications. Reviewers mention that having a single tab for communication helps maintain focus and efficiency.
- According to verified reviews, Aircall's implementation process is notably quick, with users noting the rapid setup and accessibility through both app and web versions. This ease of setup is a significant advantage for teams looking to get started without extensive training.
- Reviewers mention that while Aloware has a solid user interface, it does not match the overall performance and satisfaction levels of Aircall. Users have expressed a desire for more advanced features and integrations that are readily available in Aircall.
- G2 reviewers highlight that Aircall's support quality is commendable, with many users feeling well-supported during their use of the platform. In contrast, while Aloware's support is rated positively, it does not receive the same level of acclaim as Aircall's.
- Users report that Aircall's comprehensive feature set, including advanced call management and reporting capabilities, significantly enhances their daily operations. Aloware, while effective for basic needs, lacks some of the more sophisticated functionalities that Aircall provides, which can limit its effectiveness for larger teams.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Free Trial
Aircall
Free Trial is available
Aloware
Free Trial is available
Ratings
Meets Requirements
8.8
1,255
8.4
690
Ease of Use
9.2
1,271
8.3
705
Ease of Setup
8.9
746
8.4
397
Ease of Admin
8.7
453
8.7
196
Quality of Support
8.6
1,163
8.5
617
Has the product been a good partner in doing business?
8.2
441
9.0
196
Product Direction (% positive)
8.9
1,212
8.2
685
Features by Category
Lead Facilitation
Not enough data
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Organization
Not enough data
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Performance Analysis
Not enough data
7.8
48
Not enough data
8.4
47
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Repeatability and Reportability
Not enough data
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
AI and Automation
Not enough data
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.5
190
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.0
151
|
Verified
Not enough data
7.9
153
|
Verified
Not enough data
8.9
192
|
Verified
Automation
Not enough data
8.1
155
Not enough data
7.9
151
|
Verified
Not enough data
8.0
152
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.0
101
Not enough data
8.4
105
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
103
Not enough data
7.7
103
Not enough data
7.6
101
SMS Platform
Not enough data
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Agentic AI - SMS Marketing
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Quality Assurance
Not enough data
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Engagement
Not enough data
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Performance
Not enough data
8.4
23
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.3
623
|
Verified
8.7
307
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
372
8.6
299
|
Verified
7.9
443
|
Verified
7.9
242
Generative AI
7.8
237
7.0
72
Functions
8.8
571
|
Verified
8.1
280
|
Verified
8.7
554
|
Verified
8.0
279
|
Verified
8.8
539
|
Verified
8.3
268
|
Verified
Feature Not Available
7.5
181
8.8
476
|
Verified
8.2
274
|
Verified
8.9
497
|
Verified
8.0
258
|
Verified
8.8
518
|
Verified
8.1
281
|
Verified
8.8
479
|
Verified
8.4
270
|
Verified
Agentic AI - Contact Center
8.1
95
8.3
9
8.7
113
8.1
7
8.4
96
8.9
9
8.2
94
9.3
9
Administrative
8.8
571
|
Verified
8.2
284
|
Verified
8.9
567
|
Verified
8.5
268
|
Verified
8.8
595
|
Verified
8.5
309
|
Verified
9.1
519
|
Verified
8.7
289
|
Verified
Feature Not Available
8.2
253
Platform
8.3
189
7.4
75
8.7
213
7.5
76
8.8
209
7.5
75
9.0
216
7.7
74
9.0
221
7.6
75
8.8
206
7.5
74
8.9
205
7.8
75
Generative AI
7.5
116
7.3
37
Workforce Management
9.0
209
8.4
76
8.9
206
8.1
75
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
223
8.3
74
9.0
220
8.3
75
Platform Basics - VoIP Providers
8.5
20
6.5
10
8.8
22
6.8
10
8.5
20
6.2
10
8.4
20
6.8
10
7.8
18
5.7
10
7.6
18
5.8
10
Basic Communication
8.9
359
|
Verified
8.4
33
Feature Not Available
5.6
31
Feature Not Available
7.4
33
Feature Not Available
Feature Not Available
8.2
230
|
Verified
6.0
30
8.7
258
Feature Not Available
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
258
7.1
33
8.3
267
|
Verified
7.1
33
8.7
283
|
Verified
7.0
33
Advanced Features
8.1
271
6.3
30
Feature Not Available
6.3
29
8.8
307
|
Verified
8.3
30
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
9.0
294
|
Verified
8.7
404
8.1
258
|
Verified
9.2
445
8.6
274
|
Verified
9.2
454
8.8
289
|
Verified
8.5
50
Not enough data
Contacts
8.9
437
8.2
285
|
Verified
8.7
418
8.0
275
|
Verified
Feature Not Available
8.2
271
|
Verified
Insights
8.6
435
8.0
271
|
Verified
8.6
421
8.2
272
|
Verified
Feature Not Available
8.3
257
|
Verified
7.7
365
7.5
232
Feature Not Available
7.7
232
7.7
51
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Aloware are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, and Conversation Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.2%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
how can i set up my power dialer
1 Comment
DO
Hey Carlos,
It's Dale from Solution Sales of Aloware.
I see that the Power Dialer for the account is already enabled. there will be a few ways how to...Read more
I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.
1 Comment
AR
Hi Brian,
Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our...Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
