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Compare Aircall and Aloware 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $199.00 1 Plan Per Month
Aircall
Star Rating
(1,520)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAloware
Star Rating
(822)4.1 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user experience, highlighting its simple and intuitive interface that integrates seamlessly into modern workflows. Users appreciate features like real-time call monitoring and easy call routing, which enhance day-to-day operations.
- According to verified reviews, Aloware is praised for its user-friendly design and speed, making it easy for sales and service representatives to maintain communication with clients. Users enjoy having multiple functionalities, such as calling, SMS/MMS, and contact management, all in one place.
- Users say that Aircall's implementation process is notably quick and straightforward, with many recent users highlighting the intuitive onboarding wizard that minimizes setup time and complexity.
- Reviewers mention that while Aloware offers a solid feature set, it sometimes lacks the depth of integrations that Aircall provides. Users have noted that Aircall's strong integrations with ticketing and CRM systems significantly streamline support operations.
- G2 reviewers indicate that Aircall's overall satisfaction ratings are higher, reflecting its ability to deliver reliable communication with good sound quality and a range of useful features, which users find convenient for their daily tasks.
- According to recent feedback, while Aloware is effective for basic communication needs, some users feel it may not be as robust as Aircall for more complex workflows, particularly in areas like call routing and monitoring, where Aircall shines.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Free Trial
Aircall
Free Trial is available
Aloware
Free Trial is available
Ratings
Meets Requirements
8.8
1,226
8.4
691
Ease of Use
9.2
1,239
8.3
706
Ease of Setup
8.9
714
8.4
397
Ease of Admin
8.7
449
8.7
196
Quality of Support
8.6
1,136
8.5
618
Has the product been a good partner in doing business?
8.2
437
9.0
196
Product Direction (% positive)
8.8
1,188
8.2
686
Features by Category
Lead Facilitation
Not enough data
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Organization
Not enough data
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Performance Analysis
Not enough data
7.8
48
Not enough data
8.4
47
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
7.0
195
Not enough data
6.8
191
Not enough data
8.3
194
Not enough data
7.5
189
Not enough data
8.1
193
Not enough data
6.5
191
Not enough data
7.3
190
Repeatability and Reportability
Not enough data
7.3
187
Not enough data
7.4
190
Not enough data
7.4
190
Not enough data
6.9
189
Not enough data
6.4
183
AI and Automation
Not enough data
6.8
183
Not enough data
6.5
184
Not enough data
6.6
185
Not enough data
Feature Not Available
Not enough data
6.6
184
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.5
190
|
Verified
Not enough data
8.5
184
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.0
151
|
Verified
Not enough data
7.9
153
|
Verified
Not enough data
8.9
192
|
Verified
Automation
Not enough data
8.1
155
Not enough data
7.9
151
|
Verified
Not enough data
8.0
152
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.0
101
Not enough data
8.4
106
Not enough data
7.7
104
Not enough data
7.5
100
Not enough data
7.2
100
Not enough data
7.4
104
Not enough data
7.7
103
Not enough data
7.6
101
SMS Platform
Not enough data
7.7
98
Not enough data
7.5
97
Not enough data
6.7
97
Not enough data
Feature Not Available
Not enough data
6.6
95
Not enough data
7.3
95
Agentic AI - SMS Marketing
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Quality Assurance
Not enough data
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Engagement
Not enough data
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Performance
Not enough data
8.4
23
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.3
597
|
Verified
8.7
307
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.1
369
8.6
299
|
Verified
7.9
441
|
Verified
7.9
242
Generative AI
7.8
237
Feature Not Available
Functions
8.8
568
|
Verified
8.1
280
|
Verified
8.7
552
|
Verified
8.0
279
|
Verified
8.8
537
|
Verified
8.3
268
|
Verified
Feature Not Available
7.5
181
8.7
474
|
Verified
8.2
274
|
Verified
8.9
495
|
Verified
8.0
258
|
Verified
8.8
517
|
Verified
8.1
281
|
Verified
8.8
476
|
Verified
8.4
270
|
Verified
Agentic AI - Contact Center
8.1
95
8.3
9
8.7
104
8.1
7
8.4
95
8.9
9
8.2
94
9.3
9
Administrative
8.8
565
|
Verified
8.2
284
|
Verified
8.9
565
|
Verified
8.5
268
|
Verified
8.8
591
|
Verified
8.5
309
|
Verified
9.1
514
|
Verified
8.7
289
|
Verified
Feature Not Available
8.2
253
Platform
8.3
189
7.4
75
8.7
212
7.5
76
8.8
209
7.5
75
9.0
216
7.7
74
9.0
221
7.6
75
8.8
206
7.5
74
8.9
205
7.8
75
Generative AI
7.5
116
Feature Not Available
Workforce Management
9.0
209
8.4
76
8.9
206
8.1
75
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
222
8.3
74
9.0
220
8.3
75
Platform Basics - VoIP Providers
8.5
20
6.5
10
9.0
21
6.8
10
8.5
20
6.2
10
8.3
19
6.8
10
7.8
18
5.7
10
7.6
18
5.8
10
Basic Communication
8.9
352
|
Verified
8.4
33
Feature Not Available
5.6
31
Feature Not Available
7.4
33
Feature Not Available
Feature Not Available
8.2
228
|
Verified
6.0
30
8.7
257
Feature Not Available
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
7.1
33
8.3
266
|
Verified
7.1
33
8.7
283
|
Verified
7.0
33
Advanced Features
8.1
270
6.3
30
Feature Not Available
6.3
29
8.9
305
|
Verified
8.3
30
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
9.0
294
|
Verified
8.7
404
8.1
258
|
Verified
9.2
444
8.6
274
|
Verified
9.2
452
8.8
289
|
Verified
8.4
49
Not enough data
Contacts
8.9
437
8.2
286
|
Verified
8.7
417
8.0
275
|
Verified
Feature Not Available
8.2
271
|
Verified
Insights
8.6
434
8.0
271
|
Verified
8.6
421
8.2
272
|
Verified
Feature Not Available
8.3
257
|
Verified
7.7
365
7.5
232
Feature Not Available
7.7
232
7.7
49
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Aloware are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, and Conversation Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
11.2%
Marketing and Advertising
7.6%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.3%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
I was trying to pull up recording of a call i had in Aloware the other day, but it was showing me some sort of a "server error", i kept trying but was not able to. It does not happen with every call that i pull.
1 Comment
AR
Hi Brian,
Alo has multiple layers of visibility limitations when pulling down recordings, to prevent unauthorized access. Please get in touch with our...Read more
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