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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (51.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $199.00 1 Plan Per Month
Aircall
Star Rating
(1,474)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansAloware
Star Rating
(820)4.1 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 Plan Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in Ease of Use with a score of 9.1, while Aloware trails behind at 8.4. Reviewers mention that Aircall's intuitive interface makes it easy for teams to adopt quickly, reducing the learning curve significantly.
- Reviewers mention that Aircall's Call Routing feature, scoring 9.0, is highly praised for its efficiency, allowing for seamless customer interactions. In contrast, Aloware's score of 7.7 indicates that users find its routing capabilities less effective, leading to potential delays in customer service.
- Users on G2 highlight Aircall's superior Voice Quality with a score of 9.2, which is crucial for maintaining clear communication. Aloware, with a score of 8.7, is noted to have occasional issues with call clarity, impacting user experience during important conversations.
- Reviewers say that Aircall's Queue Management feature, rated at 8.8, is robust and allows for effective handling of incoming calls. Aloware's lower score of 7.5 suggests that users experience challenges in managing call queues efficiently, which can lead to longer wait times for customers.
- Users report that Aircall's Call Recording feature, scoring 9.1, is highly effective and easy to use, providing valuable insights for training and quality assurance. Aloware's score of 8.2 indicates that while it offers call recording, users find it less user-friendly and sometimes unreliable.
- G2 users mention that Aircall's Mobile Access feature, with a score of 8.6, allows for effective communication on the go, which is essential for remote teams. Aloware's score of 7.4 suggests that its mobile capabilities are not as robust, leading to frustrations for users needing flexibility.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Aloware
Startup Plan
Starting at $199.00
1 Plan Per Month
Just getting started? Our SU199 plan comes complete with everything you need to successfully launch your business!
- CRM Integration + Webhooks
- 500 US / Canada calling minutes per month
- 500 texts per month
Free Trial
Aircall
Free Trial is available
Aloware
Free Trial is available
Ratings
Meets Requirements
8.7
1,195
8.4
690
Ease of Use
9.2
1,207
8.3
704
Ease of Setup
8.9
681
8.4
395
Ease of Admin
8.6
443
8.7
196
Quality of Support
8.5
1,106
8.5
617
Has the product been a good partner in doing business?
8.2
432
9.0
196
Product Direction (% positive)
8.8
1,157
8.2
684
Features by Category
Lead Facilitation
Not enough data
7.9
43
Not enough data
7.7
44
Not enough data
7.8
43
Not enough data
7.8
43
Organization
Not enough data
8.1
43
Not enough data
8.2
43
Not enough data
8.0
43
Performance Analysis
Not enough data
7.8
48
Not enough data
8.4
47
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
7.0
196
Not enough data
6.8
192
Not enough data
8.3
195
Not enough data
7.5
190
Not enough data
8.1
194
Not enough data
6.6
192
Not enough data
7.3
191
Repeatability and Reportability
Not enough data
7.3
188
Not enough data
7.4
191
Not enough data
7.4
191
Not enough data
6.9
190
Not enough data
6.4
184
AI and Automation
Not enough data
6.8
184
Not enough data
6.5
185
Not enough data
6.6
186
Not enough data
Feature Not Available
Not enough data
6.6
185
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Dialing Options
Not enough data
8.5
191
|
Verified
Not enough data
8.5
185
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
8.0
152
|
Verified
Not enough data
7.9
154
|
Verified
Not enough data
8.9
193
|
Verified
Automation
Not enough data
8.1
156
Not enough data
7.9
152
|
Verified
Not enough data
8.0
153
|
Verified
Agentic AI - Auto Dialer
Not enough data
9.0
5
Not enough data
8.7
5
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.0
102
Not enough data
8.4
106
Not enough data
7.7
105
Not enough data
7.5
101
Not enough data
7.2
101
Not enough data
7.4
104
Not enough data
7.6
104
Not enough data
7.6
102
SMS Platform
Not enough data
7.6
99
Not enough data
7.6
98
Not enough data
6.7
98
Not enough data
Feature Not Available
Not enough data
6.6
96
Not enough data
7.3
95
Agentic AI - SMS Marketing
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Quality Assurance
Not enough data
8.2
23
Not enough data
8.4
22
Not enough data
8.8
23
Engagement
Not enough data
9.3
23
Not enough data
9.0
23
Not enough data
8.7
21
Performance
Not enough data
8.4
23
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.2
572
|
Verified
8.7
307
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.0
363
8.6
299
|
Verified
7.9
436
|
Verified
7.9
243
Generative AI
7.8
231
Feature Not Available
Functions
8.8
562
|
Verified
8.1
281
|
Verified
8.7
545
|
Verified
8.0
280
|
Verified
8.8
530
|
Verified
8.3
269
|
Verified
Feature Not Available
7.5
182
8.7
468
|
Verified
8.2
274
|
Verified
8.9
488
|
Verified
8.0
259
|
Verified
8.8
512
|
Verified
8.1
282
|
Verified
8.8
468
|
Verified
8.4
271
|
Verified
Agentic AI - Contact Center
8.1
90
8.2
10
8.6
93
7.9
8
8.3
90
8.8
10
8.2
89
9.2
10
Administrative
8.8
555
|
Verified
8.2
285
|
Verified
8.9
560
|
Verified
8.5
269
|
Verified
8.8
580
|
Verified
8.5
310
|
Verified
9.1
506
|
Verified
8.7
290
|
Verified
Feature Not Available
8.2
254
Platform
8.3
188
7.4
76
8.7
211
7.5
77
8.8
208
7.5
76
9.0
215
7.7
75
9.0
220
7.6
76
8.8
205
7.5
75
8.9
204
7.7
76
Generative AI
7.5
114
Feature Not Available
Workforce Management
9.0
208
8.3
77
8.9
205
8.0
76
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
8.2
75
8.9
219
8.3
76
Platform Basics - VoIP Providers
8.9
18
6.7
11
8.9
18
7.0
11
8.5
17
6.4
11
8.5
17
6.8
11
8.1
16
5.8
11
7.9
16
5.9
11
Basic Communication
8.9
348
|
Verified
8.5
34
Feature Not Available
5.7
32
Feature Not Available
7.5
34
Feature Not Available
Feature Not Available
8.2
226
|
Verified
6.1
31
8.7
255
Feature Not Available
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
7.2
34
8.3
264
|
Verified
7.1
34
8.7
281
|
Verified
7.0
34
Advanced Features
8.1
267
6.4
31
Feature Not Available
6.4
30
8.8
302
|
Verified
8.4
31
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
9.0
5
7.8
46
9.3
5
Calling
9.3
447
9.0
295
|
Verified
8.7
402
8.1
259
|
Verified
9.2
442
8.6
275
|
Verified
9.2
450
8.8
290
|
Verified
8.4
47
Not enough data
Contacts
8.9
436
8.2
286
|
Verified
8.7
415
8.0
276
|
Verified
Feature Not Available
8.2
272
|
Verified
Insights
8.6
432
8.0
272
|
Verified
8.7
419
8.2
273
|
Verified
Feature Not Available
8.3
258
|
Verified
7.7
364
7.5
233
Feature Not Available
7.7
233
7.6
47
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Aloware are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall is categorized as AI Customer Support Agents, AI Voice Assistants, and Conversation Intelligence
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aloware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Computer Software
11.2%
Marketing and Advertising
7.8%
Information Technology and Services
6.0%
Consulting
5.4%
Real Estate
5.4%
Other
64.1%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What other integrations are in the pipeline for Aloware?
1 Comment
AR
We're looking at Pipedrive, MYVR, Vacasa, Gong.io and a few others. Feel free to suggest! Read more
What is the maximum contacts I can add on Aloware?
1 Comment
AR
As much as needed. We don't really enforce any limits on contacts or call history. Add away! Read more
Can I download the phonebook record and what is the maximum contacts to be saved?
1 Comment
AR
There is no limit to the amount of contacts you can have in Aloware. To export your contacts, simply go to Contacts and there is an Export button at the top...Read more
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