--- title: Accurate Background Reviews meta_title: 'Accurate Background Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Accurate Background works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 82 scale: '5' date_modified: '2026-08-03' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Accurate Background Reviews **Vendor:** Accurate Background **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.4/5.0 **Total Reviews:** 82 ## About Accurate Background Accurate Background is a leading provider of compliant, automated workforce screening solutions. Leveraging proprietary technology and superior service, over 16,000 global organizations trust us to mitigate risk, reduce cost, and deliver a positive candidate screening experience. Now, background checks are a breeze. Our full suite of compliant screening services lets you verify candidate backgrounds without sacrificing individualized attention or cutting any corners. Our leading-edge technology reduces time to completion and our screening solutions are proven to work seamlessly with every major ATS platform. Our technology runs on your technology of choice – just connect your web or mobile app to our screening services and automate the background check ordering process. Your candidates can submit their background check forms directly from their laptop or mobile device. ## Accurate Background Pros & Cons **What users like:** - Users value the **excellent customer support** from knowledgeable reps, enhancing their experience with Accurate Background. (37 reviews) - Users praise the **exceptional customer service** from Accurate Background, appreciating quick responses and thorough support from dedicated reps. (19 reviews) - Users enjoy the **exceptional responsiveness** of their representatives, enhancing their overall experience with Accurate Background. (19 reviews) - Users appreciate the **ease of use** of Accurate Background's dashboard for quick and efficient service interactions. (18 reviews) - Users value the **fast turn-around time** of Accurate Background checks, enhancing efficiency in their hiring processes. (17 reviews) - Speed (16 reviews) - Product Quality (13 reviews) - Turnaround Time (13 reviews) - Efficiency (12 reviews) - Integrations (12 reviews) **What users dislike:** - Users experience **process delays** in background checks and customer support, complicating tracking and management tasks. (9 reviews) - Users find that **process improvement** is needed, particularly in handling forms and education verification smoothly. (6 reviews) - Users experience **slow checks** , particularly for foreign background verifications and education, impacting timely hiring decisions. (6 reviews) - Users experience **significant delays** in turnaround times for backgrounds, causing frustration and inefficiencies within the service. (5 reviews) - Users express concern over **poor customer support** , noting inconsistency and a lack of effective training for staff. (5 reviews) - Admin Limitations (4 reviews) - Email Notifications (4 reviews) - Lack of Integration (4 reviews) - Feature Limitations (3 reviews) - Lack of Clarity (3 reviews) ## Accurate Background Reviews ### 1. Accurate has made our preboarding process smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan L. | Director, HR Resource Center, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Accurate Background?** Accurate can handle the volume of our needs well. Their customer service is very responsive and business oriented. Quarterly reviews are always comprehensive. In recent months, Accurate has made a good investment in reducing turn around time for background checks and drug screenings. **What do you dislike about Accurate Background?** Some of their partners (e.g. labs) do not have the greatest reputation for customer service. I wish there was a way to integrate Accurate's UI be part of our overall onboarding UI - right now they are two seperate log ons. **What problems is Accurate Background solving and how is that benefiting you?** Our policies require a we conduct a full background check and drug screening. Without accurate, we would not be in compliance. They offer a very comprehensive solution that is easy to use and works for our flows. ### 2. Availability and Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Accurate Background?** The 24x7 chat feature of the Accurate Background service is incredibly helpful. HR is never a 9-5 job, and having access to resources all day, 364 days a year is invaluable. In addition, having an escalation route with a dedicated sales and services partner always helps when complicated situations arise. **What do you dislike about Accurate Background?** It would be great if Accurate and Gryphon were more integrated such that administrators could have more access to self servce in both systems for things like adding/deleting users, updating locations, etc. **What problems is Accurate Background solving and how is that benefiting you?** Accurate has a streamlined view of multiple business units within our very large and complex organization that is leaps and bounds above our prior vendor. In addition the native visuals are very helpful for multiple HR teams who are seeking quick access to information. In addition, inherent compliance processes and timely update of the system concurrent with law changes is incredibly valuable. ### 3. Accurate is a great company to work with for your background and drug test needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Accurate Background?** The customer service is excellent and the dashboard is easy to use. **What do you dislike about Accurate Background?** I would recommend removing the create order and send invite options. There should just be one. **What problems is Accurate Background solving and how is that benefiting you?** Getting the results is very quick. It is speeding up our time to hire. ### 4. it has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Accurate Background?** the integration with PageUp work great and facilitates our process **What do you dislike about Accurate Background?** the employment verifications take a bit long **What problems is Accurate Background solving and how is that benefiting you?** not sure ### 5. Solutions and good customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kiara F. | Team Leader - Shared Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Accurate Background?** The page is very friendly and allows you to make changes, also, the chat assistance is super quick and effective! **What do you dislike about Accurate Background?** It would be good if we could make changes by ourselves, for example, extend drug tests, change locations, etc... **What problems is Accurate Background solving and how is that benefiting you?** Looking for background verifications by us and also looking for clinics according to candidate and employee's locations. ### 6. Great Team, Great Service, Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Accurate Background?** The services provided by Accurate is literally in their name, you get what you ask for, good and accurate results. On top of that the team is great to work with and will accomodate you however they can, even if it's a big ask like integrating with a new ATS. **What do you dislike about Accurate Background?** Everyone in their industry have challenges that arise and make client displeased, but that's the industry. I have nothing negative to say about Accurate as they address my needs and concerns right away. **What problems is Accurate Background solving and how is that benefiting you?** Speed to market: Quick and efficient backgrounds and Drug testing lead to faster placements. The faster they are, the faster we are. ### 7. Accurate backgrounds are very easy to read and their customer services is the best in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Accurate Background?** Having a dedicated Account Manager and support staff that are very knowledgable and responive to our ever changing needs. As well as the background reports are very easy to read. **What do you dislike about Accurate Background?** I would like more self service options such as being able to add new/remove users from our account. I would also like to see additional notes in the background order to be clear as to if a candidate has completed additional forms that are required for a search and details if the form was not completed correctly. **What problems is Accurate Background solving and how is that benefiting you?** Accurate keeps us up to date on any law changes so we can adjust our business to comply with them. ### 8. Accurate Background **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Accurate Background?** User friendly platform, quick turnaround time, and a positive candidate experience. **What do you dislike about Accurate Background?** Great system. Would not change a thing about it. **What problems is Accurate Background solving and how is that benefiting you?** accurate provides customizable screenings solutions to fit various needs. ### 9. Accurate has great employees and customer service and was able to work with us to meet our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Senior Manager Talent Operations , Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Accurate Background?** They were able to understand our unique requirements and work with us to set up packages that met our indiviual needs. They have outstanding customer experience and always looking for ways to improve! **What do you dislike about Accurate Background?** None that I can think of. Highly recommend! **What problems is Accurate Background solving and how is that benefiting you?** We needed qutie a few different packages and Accurate was able to accomodate our needs. They also have a great project manager that worked with us to help get us set up and then amazing ongoing customer service as well. ### 10. Excellent Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Accurate Background?** Accurate Background offers a full range of checks that can be customized based on business needs. The partnership is fantastic and when we encounter any issues the response time from Accurate is quick. As a large organization running about 1k backgoungs per week Accurate has been a huge help to navigate our high volume recruiting. **What do you dislike about Accurate Background?** Reporting can be cumbersome at times based on the infomation that you are trying to extract. **What problems is Accurate Background solving and how is that benefiting you?** Reducing risk by vetting new hires. ### 11. Data analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Ipsita P. | Associate Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2024 **What do you like best about Accurate Background?** Accurate background is very good at background checking like if people they want to hire are honest and trustworthy and are good workers to help the company **What do you dislike about Accurate Background?** It delays the hiring of employees in company as it takes some time for detailed background checking and also some employees are worried about their privacy will be breached in this process **What problems is Accurate Background solving and how is that benefiting you?** It delays the hiring process and sometimes mistakes are also made in the checking process which impacts the employee in future career ### 12. Incredible Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Accurate Background?** Our Senior Account Manager, Angela Leggett is consistant, responsive, and increadible helpful. Accurate is used by many employees accross regions every day. **What do you dislike about Accurate Background?** The only challenge I have experrinced is NOT about Accurate, but rather about the limitations of the clinics. **What problems is Accurate Background solving and how is that benefiting you?** Accurate is helping ensure that we are hiring eligible and qualified candidates. ### 13. Great customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Accurate Background?** Fast response time when reaching out through chat customer service. **What do you dislike about Accurate Background?** Would like more information when background reports are cancelled, **What problems is Accurate Background solving and how is that benefiting you?** Backgorund checks to potential employees ### 14. Used for Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Helen R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Accurate Background?** The website is very clear and easy to use. We get background results quickly. **What do you dislike about Accurate Background?** I haven't come across any issues using Accurate. **What problems is Accurate Background solving and how is that benefiting you?** We run background checks/drug screens using Accurate. It is a reliable source for completing our checks. ### 15. Reviewing AccurateBackground **Rating:** 3.5/5.0 stars **Reviewed by:** Oluwaseun E. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Accurate Background?** Features of being able to do criminal background check of an Individual **What do you dislike about Accurate Background?** The suite is actually accurate and thus is not essential where crime is minute **What problems is Accurate Background solving and how is that benefiting you?** Checking of criminal record of an individual ### 16. It is best for it does. but little costly **Rating:** 4.5/5.0 stars **Reviewed by:** Jitesh A. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Accurate Background?** It is accurate in terms of verifying the background, and it also is very fast **What do you dislike about Accurate Background?** It's pricing. It is little costly as compare to others in the industry **What problems is Accurate Background solving and how is that benefiting you?** To find the exact background of a candidate ### 17. Fair Background Check Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Accurate Background?** It has all of the necessary features for a background check and good pricing. **What do you dislike about Accurate Background?** The setup process is lengthy and could use more notifications and tech-forward features. **What problems is Accurate Background solving and how is that benefiting you?** Internal and External background checks needed ### 18. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Accurate Background?** Good customer service is so important and I really like Accurate's chat feature and how their reps are available from 7 am til midnight. **What do you dislike about Accurate Background?** There have been some delays with background reports but it is due to covid and courts that have reduced hours. **What problems is Accurate Background solving and how is that benefiting you?** We have had alot of hiring this year and having a reliable background check provider was essential ### 19. Easy to use. Ability to customize packages specific to our needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Accurate Background?** Accurate gives us the ability to customize packages specific to our companies needs -both regular checks and DOT options. Their support line is typically helpful and answers timely. **What do you dislike about Accurate Background?** More recently, I have not had as timely of a response from the support line. This is one reason we love Accurate and hoping to see an improvement back to the norm. **Recommendations to others considering Accurate Background:** if you are looking for a customizable product this is a great option to look into. The variety of package offers should cover most business needs. **What problems is Accurate Background solving and how is that benefiting you?** Accurate allows us to customize packages specific to our needs. This is most important in the DOT area for our business. An easy one-stop show for a variety of checks. ### 20. Its an easy to use system for all of your background needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Accurate Background?** I love that everything is all on one page **What do you dislike about Accurate Background?** Sometimes it will say that there is an error with the information when it is in fact correct **What problems is Accurate Background solving and how is that benefiting you?** completing requirements for our staffing needs ### 21. Not as good as others **Rating:** 1.5/5.0 stars **Reviewed by:** Kwame I. | Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Accurate Background?** It helps find somethings in a background but lacking compared to some apps I have used. **What do you dislike about Accurate Background?** It doesn't go deep enough in depending on what exactly you are looking for **What problems is Accurate Background solving and how is that benefiting you?** Making sure a clean record even traffic infractions over a certain dollar amount. ### 22. Best Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Accurate Background?** Competitive Rates for Staffing Agencies in Timely Manner **What do you dislike about Accurate Background?** for now there nothing to Dislike accept for better Payment terms **Recommendations to others considering Accurate Background:** negiotate at Time of Contract for Pricing and Payments **What problems is Accurate Background solving and how is that benefiting you?** just billing ### 23. Intuitive: Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Accurate Background?** The site is intuitive. It requires little to no training on usage. **What do you dislike about Accurate Background?** I have not encountered any issues that would cause me to dislike anything. **Recommendations to others considering Accurate Background:** It is an adequate site for procuring timely background checks. **What problems is Accurate Background solving and how is that benefiting you?** Background checks are received timely and through. It has helped speed up my hiring. ### 24. Easy and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Accurate Background?** It is simple to use and the process is speedy. **What do you dislike about Accurate Background?** The codes come last so it is hard to share information with other locations **What problems is Accurate Background solving and how is that benefiting you?** Efficiency in background checks across multiple locations ### 25. Good provider, even better support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Accurate Background?** The user friendly support system. The chat function is the easiest and quickest way to get the help you need. **What do you dislike about Accurate Background?** I wish you could see timelines/ETA for checks as a user rather than having to chat with support to find out. **Recommendations to others considering Accurate Background:** If you are only doing background checks on US based candidates, I highly suggest accurate. It is the most user friendly software I have used for background checks. **What problems is Accurate Background solving and how is that benefiting you?** we are getting the background check we need on all prospective candidates. It is very user friendly to be able to select the exact package you need for specific candidates ### 26. Good Program **Rating:** 3.0/5.0 stars **Reviewed by:** Becca O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Accurate Background?** Accurate is pretty affordable. They also provide a fairly detailed account of what is being done to verify backgrounds. **What do you dislike about Accurate Background?** Sometimes the verifiers arent the best. I've had to step in on a few occasions when the wrong employer is being verified or something is being done incorrectly. **Recommendations to others considering Accurate Background:** I would really weight the costs and benefits of multiple screening programs. While affordable, Accurate does lack in some aspects. You may need to spend more time monitoring the background check on this platform then you would on another. **What problems is Accurate Background solving and how is that benefiting you?** The proved a number of services on one platform. It can be easy to verify. ### 27. Happy with Accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Accurate Background?** The speed in which the background checks come back **What do you dislike about Accurate Background?** I dislike the education verification process **What problems is Accurate Background solving and how is that benefiting you?** We have numerous clients that need background checks done quickly and Accurate Background comes through for us the majority of the time. ### 28. Large Background Vendor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Accurate Background?** They are a large company and have great reporting and analytics. They also automatically notify you of county-specific requirements. **What do you dislike about Accurate Background?** If you need a quick fix or more info, you have to do a chat and get a different person each time. It's sometimes hard to get detailed info because you are always talking to someone new. **What problems is Accurate Background solving and how is that benefiting you?** Background screening solution ### 29. Excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Davina C. | HR Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2018 **What do you like best about Accurate Background?** The flexibility to get results for background test and drug test. Also the pricing was affordable. **What do you dislike about Accurate Background?** I no dislikes with the program . Therefor this review is N/A for me. **What problems is Accurate Background solving and how is that benefiting you?** Background screening and the informative information on individuals who apply. The benefits include a multitude of information that you can receive from the results. ### 30. AMAZING SOFTWARE AND SERVICES **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Accurate Background?** Dashboard is very simple and easy to read which allows to access the information easily. I liked the customer services support options too. **What do you dislike about Accurate Background?** No access to direct team. Go through the customer care **Recommendations to others considering Accurate Background:** Try it **What problems is Accurate Background solving and how is that benefiting you?** I had to give the training on how to use it as a functional consultant. It was super easy and everyone was able to understand and answer all queries. I realize it will benefit the organization in fast background check and new hires database maintainence. ### 31. Efficient, a step up from previous company **Rating:** 3.5/5.0 stars **Reviewed by:** Wendy H. | Corporate Recruiter, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Accurate Background?** Accurate's customer service has been a positive experience **What do you dislike about Accurate Background?** We've had challenges with the efficiency and the time it takes to receive and verify documents that have been submitted **Recommendations to others considering Accurate Background:** Be sure to continue to allow sufficient time for background checks as they still take 2-3 weeks **What problems is Accurate Background solving and how is that benefiting you?** Streamlining our background check process, compliancy. ### 32. Easy to use. Reliable. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about Accurate Background?** Very User Friendly. Relatively fast results. Decently priced. **What do you dislike about Accurate Background?** No way to get refund for user error. Offline for maintenance during daytime hours. **Recommendations to others considering Accurate Background:** Pretty good and fast overall for price. **What problems is Accurate Background solving and how is that benefiting you?** Making responsible hiring decisions. ## Accurate Background Discussions - [What is the most accurate background check company?](https://www.g2.com/discussions/what-is-the-most-accurate-background-check-company) - [What companies use accurate background?](https://www.g2.com/discussions/what-companies-use-accurate-background) - [Is accurate background check good?](https://www.g2.com/discussions/is-accurate-background-check-good) - [What is included in accurate background check?](https://www.g2.com/discussions/what-is-included-in-accurate-background-check) - [View Accurate Background pricing details and edition comparison](https://www.g2.com/products/accurate-background-accurate-background/reviews?page=2&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+20%3A47%3A54+-0500&secure%5Bsession_id%5D=de048eeb-4cc5-4666-a8d6-87d63d503cec&secure%5Btoken%5D=919a24b797cbe8dc359fd58d26994068bb568664b9b22371fa937d356f10e51d&format=llm_user) ## Accurate Background Integrations - [PageUp](https://www.g2.com/products/pageup/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) ## Accurate Background Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top Accurate Background Alternatives - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (444 reviews) - [HireRight](https://www.g2.com/products/hireright/reviews) - 3.9/5.0 (180 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)