Signifyd Reviews & Product Details

Generally, the product is ok, however the frustration of dealing with them isn't really worth it. Review collected by and hosted on G2.com.

I really don’t like leaving one-star reviews, but after being a generally happy Signifyd customer for years, I’m out of other options. What should have been a simple renewal has dragged on with long stretches of no response, which has made it surprisingly hard to get basic questions answered or move anything forward.

The other issue is the contract itself. The agreement we were sent contained terms and provisions that were not what we discussed and not what we expected to sign, and we weren’t given a workable path to correct those mismatches.

I’m genuinely disappointed because the product relationship has been solid historically. If you’re considering Signifyd, my advice is to be very careful during renewal: insist on timely communication and make sure the contract you receive matches what was actually agreed to. Review collected by and hosted on G2.com.

I appreciate this tool for its features, particularly the chargeback guarantee and fraud protection. What I find especially valuable is that once I guarantee an order, I can confidently approve it for immediate shipping, which saves me hours of manual review. Additionally, I found the system itself and its intuitive user interface to be very appealing. Review collected by and hosted on G2.com.

What I found less satisfactory was that, at times, I am required to justify a rejection. While the guarantee serves as my primary reason, having access to additional data would help me provide stronger arguments. Review collected by and hosted on G2.com.

Signifyd has continued to evolve since my last review, there's no complacency down there. The recent UI updates added additional intelligence points that enable us to quickly, and most important, accurately, screen for fraud. The new Power Search is a powerful tool and we've barely scratched the surface of what it is capable of. With Signifyd we haven't sent out a single fraudulent order in over 2 years now. Review collected by and hosted on G2.com.

There is a feature I've wanted for years but I'm not sure it's even possible. Signifyd notes when an individual is associated with previous chargebacks, which is fantastic, but it would be nice to have additional intelligence in regards to whether it was a fraudulent chargeback or for a legitimate reason. Review collected by and hosted on G2.com.

What I appreciate most is the global identity network, as well as the strength of Signifyd’s Machine Learning, which enables me to move beyond manual reviews and effectively detect complex fraud patterns. The assurance provided by the Financial Guarantee results in more legitimate orders being approved, which increases the merchant’s revenue and helps eliminate false declines. Review collected by and hosted on G2.com.

The primary area that needs improvement is algorithmic transparency. As an analyst, I require more visibility and feedback to better understand the reasoning behind model scoring. This understanding is essential for phasing out manual reviews and supporting the ongoing enhancement of the system. Review collected by and hosted on G2.com.

What I appreciate most is that it removes the risk of financial losses caused by fraud, which enables us to redirect our strategic resources more effectively. With this in place, my team is able to concentrate on maximizing revenue and improving operational efficiency, no longer weighed down by the manual task of review. I also find its thorough protection valuable, as it safeguards the entire purchasing process rather than focusing solely on the payment phase. Review collected by and hosted on G2.com.

Although transparency in decision-making is a notable strength, the team still requires time to become fully acquainted with the detailed metrics and dashboard interface in order to derive the greatest value and strategic insights. Review collected by and hosted on G2.com.

What I appreciate most is the comprehensive chargeback protection against fraud, which was the key factor in our decision. Their machine learning system not only automates the decision-making process but also executes it instantly and with impressive accuracy. As a result, we have been able to significantly reduce manual order reviews, which has freed up valuable resources for other tasks. Review collected by and hosted on G2.com.

At times, interacting with technical support can be a slow process. I recommend enhancing response times, especially when it comes to handling more complex questions. Review collected by and hosted on G2.com.

What stands out to me about Signifyd is the effectiveness of its advanced artificial intelligence, which has a substantial impact on our order approval rate by precisely validating transactions. This improvement translates directly into increased sales and ensures a more seamless experience for our customers. Review collected by and hosted on G2.com.

What I find less compelling is that, when an order is rejected, there is limited transparency about the reasoning behind the decision. This lack of clarity makes it much harder for customer service to assist and for internal teams to make informed decisions about possible exceptions. It would be extremely helpful if they provided more insight into the risk indicators that lead to an order being rejected. Review collected by and hosted on G2.com.

What I appreciate most about Signifyd is its financial guarantee against fraud and abuse. This platform turns risk prevention into a fully automated and secure process, which benefits us directly by eliminating the need for manual order reviews. As a result, our operational efficiency is greatly improved, and we are able to accelerate deliveries. Review collected by and hosted on G2.com.

The main factor to take into account is the operating cost. Although the service fee provides a guarantee, it can greatly diminish the profitability of products with low value or very narrow profit margins. Because of this, it is essential to regularly monitor the cost per transaction to maintain profitability. Review collected by and hosted on G2.com.

Automatic data analyst to check every payment made by customer, instant reject or profile block if the fraud scoring is more than the threshold, if the score is on average, the system will trigger for manual approval. Fake product orders to claim chargeback is fully stopped by the prevention system, it saves is from chargeback fee that payment gateway charge for every payment chargeback, which can amount in thousand every months. We work closely with customer support whenever we had issues like false positive detection or to lower the threshold score for certain profiles, they are easy to work with and always accomoditating. Review collected by and hosted on G2.com.

Setup and configuration is very complex and need for technical users to work on it. When we implement it on the first month, multiple error appear and halting our operation, but good gesture from customer support service that tirelessly helping us to be back on track. I hope the operation will be more user-friendly and easy to use for novice user. Review collected by and hosted on G2.com.

What I appreciate most about Signifyd is its thorough protection and the clear effect it has on our revenue. The platform leverages advanced machine learning, not just for card detection but also to tackle account abuse and friendly fraud proactively. I value how risk decisions are made within milliseconds, which removes any friction from the customer’s checkout experience. Because of this accuracy, we saw our order approval rate rise by 8%, leading to a direct increase in our revenue. Review collected by and hosted on G2.com.

The primary downside is the transaction-based pricing model, which can have a considerable impact. It's important to thoroughly assess the investment, since the overall cost is directly tied to your sales volume and the profit margin of each individual product. Review collected by and hosted on G2.com.