Signifyd Reviews & Product Details

So far, after tracking thousands of orders, it has scored 100% of catching fraudulent orders. That is why we signed up for their service in the first place, so we are pleased with its accuracy. Review collected by and hosted on G2.com.

It would be great if there was a way for their service to either stop or place fraudulent orders on hold before the payment is actually processed. This means we have to go back and issue refunds. However, it still beats sending out a full order of products only to later discover it was fraudulent, and the thief has also received our goods. So, in the end, it's not too big of a deal that we have to issue refunds for fraudulent orders. I know we have saved quite a bit by not shipping "bad" orders. Review collected by and hosted on G2.com.

Signifyd has also provided us with a new tool that lets us create and apply our own fraud-prevention rules. This adds an extra layer of protection to an already strong defense system, and gives us more control over how we manage fraud risk.

In addition, this new tool is user friendly, is fast, and saves my fraud and logistics team hours each week by preventing the fraud up front rather than us not catching these orders until later downstream which delays operations for my warehouse team. Review collected by and hosted on G2.com.

One area they could improve is offering broader coverage for certain payment methods, since the current gaps can expose us to fraud risk. Some times we will get false positives (Signifyd blocked but customer is legitimate) but these are not as common. Review collected by and hosted on G2.com.

Customer support services providers are very helpful and responsive no delays in response. Signifyd has more flexiple pricing plans that suites all sizes of businesses and organisations. Review collected by and hosted on G2.com.

Rejection of orders without a warning remain to be an issue to date. Review collected by and hosted on G2.com.

Generally, the product is ok, however the frustration of dealing with them isn't really worth it. Review collected by and hosted on G2.com.

I really don’t like leaving one-star reviews, but after being a generally happy Signifyd customer for years, I’m out of other options. What should have been a simple renewal has dragged on with long stretches of no response, which has made it surprisingly hard to get basic questions answered or move anything forward.

The other issue is the contract itself. The agreement we were sent contained terms and provisions that were not what we discussed and not what we expected to sign, and we weren’t given a workable path to correct those mismatches.

I’m genuinely disappointed because the product relationship has been solid historically. If you’re considering Signifyd, my advice is to be very careful during renewal: insist on timely communication and make sure the contract you receive matches what was actually agreed to. Review collected by and hosted on G2.com.

Signifyd has continued to evolve since my last review, there's no complacency down there. The recent UI updates added additional intelligence points that enable us to quickly, and most important, accurately, screen for fraud. The new Power Search is a powerful tool and we've barely scratched the surface of what it is capable of. With Signifyd we haven't sent out a single fraudulent order in over 2 years now. Review collected by and hosted on G2.com.

There is a feature I've wanted for years but I'm not sure it's even possible. Signifyd notes when an individual is associated with previous chargebacks, which is fantastic, but it would be nice to have additional intelligence in regards to whether it was a fraudulent chargeback or for a legitimate reason. Review collected by and hosted on G2.com.

What I appreciate most is the global identity network, as well as the strength of Signifyd’s Machine Learning, which enables me to move beyond manual reviews and effectively detect complex fraud patterns. The assurance provided by the Financial Guarantee results in more legitimate orders being approved, which increases the merchant’s revenue and helps eliminate false declines. Review collected by and hosted on G2.com.

The primary area that needs improvement is algorithmic transparency. As an analyst, I require more visibility and feedback to better understand the reasoning behind model scoring. This understanding is essential for phasing out manual reviews and supporting the ongoing enhancement of the system. Review collected by and hosted on G2.com.

What I appreciate most is that it removes the risk of financial losses caused by fraud, which enables us to redirect our strategic resources more effectively. With this in place, my team is able to concentrate on maximizing revenue and improving operational efficiency, no longer weighed down by the manual task of review. I also find its thorough protection valuable, as it safeguards the entire purchasing process rather than focusing solely on the payment phase. Review collected by and hosted on G2.com.

Although transparency in decision-making is a notable strength, the team still requires time to become fully acquainted with the detailed metrics and dashboard interface in order to derive the greatest value and strategic insights. Review collected by and hosted on G2.com.

What I appreciate most is the comprehensive chargeback protection against fraud, which was the key factor in our decision. Their machine learning system not only automates the decision-making process but also executes it instantly and with impressive accuracy. As a result, we have been able to significantly reduce manual order reviews, which has freed up valuable resources for other tasks. Review collected by and hosted on G2.com.

At times, interacting with technical support can be a slow process. I recommend enhancing response times, especially when it comes to handling more complex questions. Review collected by and hosted on G2.com.

What stands out to me about Signifyd is the effectiveness of its advanced artificial intelligence, which has a substantial impact on our order approval rate by precisely validating transactions. This improvement translates directly into increased sales and ensures a more seamless experience for our customers. Review collected by and hosted on G2.com.

What I find less compelling is that, when an order is rejected, there is limited transparency about the reasoning behind the decision. This lack of clarity makes it much harder for customer service to assist and for internal teams to make informed decisions about possible exceptions. It would be extremely helpful if they provided more insight into the risk indicators that lead to an order being rejected. Review collected by and hosted on G2.com.

Automatic data analyst to check every payment made by customer, instant reject or profile block if the fraud scoring is more than the threshold, if the score is on average, the system will trigger for manual approval. Fake product orders to claim chargeback is fully stopped by the prevention system, it saves is from chargeback fee that payment gateway charge for every payment chargeback, which can amount in thousand every months. We work closely with customer support whenever we had issues like false positive detection or to lower the threshold score for certain profiles, they are easy to work with and always accommodating. Review collected by and hosted on G2.com.

Setup and configuration is very complex and need for technical users to work on it. When we implement it on the first month, multiple error appear and halting our operation, but good gesture from customer support service that tirelessly helping us to be back on track. I hope the operation will be more user-friendly and easy to use for novice user. Review collected by and hosted on G2.com.