--- title: Signifyd Reviews meta_title: 'Signifyd Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 352 reviews by the users' company size, role or industry to find out how Signifyd works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 352 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Signifyd Reviews **Vendor:** Signifyd **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.6/5.0 **Total Reviews:** 352 ## About Signifyd Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%. ## Signifyd Pros & Cons **What users like:** - Users value the **effective fraud prevention** by Signifyd, enabling focus on sales instead of security concerns. (51 reviews) - Users appreciate the **efficiency** of Signifyd, enabling them to focus on sales while automated fraud protection handles security. (35 reviews) - Users value the **Financial Guarantee** from Signifyd, which alleviates the risks of chargebacks and enhances approval rates. (31 reviews) - Users value the **effective fraud protection** of Signifyd, enhancing confidence and reducing manual review time for approvals. (23 reviews) - Users appreciate the **ease of use** with Signifyd, highlighting its simple implementation and intuitive interface. (20 reviews) - Order Review (17 reviews) - Protection (17 reviews) - Analytics (14 reviews) - Detection Efficiency (14 reviews) - Speed (13 reviews) **What users dislike:** - Users are frustrated with the **poor customer support** , as response times for issues often take too long. (10 reviews) - Users desire more **customization options** in Signifyd to enhance usability and adapt features to their needs. (9 reviews) - Users note that **improvement is needed** in algorithm transparency and proactive customer support to enhance the experience. (8 reviews) - Users criticize the **expensive transaction-based pricing** , which can greatly affect profitability for low-margin businesses. (7 reviews) - Users face **false alarms** with Signifyd, causing legitimate orders to be flagged and disrupting the sales process. (7 reviews) - Users experience **inconsistent false positives** with Signifyd, leading to frustrations and delays during sales peaks. (7 reviews) - Users find a **lack of clarity** in Signifyd, especially in pricing and analytics, making it challenging to understand. (7 reviews) - Users experience **order rejections** that may hinder first-time customers and affect overall sales due to strict automated policies. (6 reviews) - Scoring Transparency (5 reviews) - Inaccuracy (4 reviews) ## Signifyd Reviews ### 1. Signifyd dramaticaly reduces fraud and is easy for everyone to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kate M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Signifyd?** It was easy to integrate, and that was what I liked the most. In addition to giving us more security, we were able to process oders form new customers with much more ease. I love the console panel and the code numbering. Lastly, it reduces credit card fraud. Thats what we were looking for, and we achieved it with Signifyd. **What do you dislike about Signifyd?** Ive only had a few setbacks with some clients and we need to implement the correct data for the evaluation. **What problems is Signifyd solving and how is that benefiting you?** In general, the experience has been very positive since we incorporated Signifyd. Their system has been very useful for detecting and protecting against fraud in e-commerce, and it significantly reduces order processing time, which is incredible. ### 2. I no longer worry about chargebacks affecting our sales **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna D. | Fraud Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Signifyd?** The benefits Signifyd provides to me include detecting and preventing fraudulent activities. The real-time machine learning system successfully detects transactions to stop errors which satisfy customers. Our dispute resolution system operates at high speed through our chargeback management system which allows us to function more efficiently. The reporting tools and analytics provide essential decision-making insights to us through a direct connexion with our e-commerce system. **What do you dislike about Signifyd?** System configuration requires a significant amount of work to finish. A system's successful implementation requires staff knowledge in transaction patterns as well as technical expertise. The high price structure of ERP prevents small companies from implementing it successfully. The learning process for beginners becomes smoother when they realise the system provides more advantages than initial challenges. **What problems is Signifyd solving and how is that benefiting you?** Our company operates fraud detection more efficiently by using Signifyd. The excessive number of false fraud alerts led our business to lose potential customer sales which made those customers unhappy. The system stops unauthorised transactions while maintaining legitimate orders. Signifyd enables our team to process marked transactions automatically which previously needed extensive manual reviews. Our team can concentrate on vital responsibilities because of this system to generate increased profits and satisfied customers. ### 3. Signifyd transform from manual to automatic protection for e-commerce business **Rating:** 4.0/5.0 stars **Reviewed by:** Arron M. | Lead Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Signifyd?** What makes Signifyd valuable is because they can filters from genuine customer profile and bad actor profiles. It does a rigid filtering and authentication check-up to prevent fraud activity from placing order. By this process, every transaction is now safe, free from error and we are able to focus more on business rather than technical issues with payment. **What do you dislike about Signifyd?** No issues. It not only protect us from fraud orders, but also ensure any chargeback fee is absorbed by them. **What problems is Signifyd solving and how is that benefiting you?** Help to transform and advancing our security over payment processing and e-commerce protection. ### 4. Overall it is a pretty excellent software to facilitate all orders and avoid fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian M. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Signifyd?** I like Signifyd, my experience is good, and it avoids charge back issues. Furthermore, once implemented, everything was easy and it has saved us time. Its well designed, with an attractive user interface, and its remains committed to its mission, especially in fraud prevention. **What do you dislike about Signifyd?** Nothing to criticize about Signifyd because it has proven to deliver what it promises. **What problems is Signifyd solving and how is that benefiting you?** It doesn't save much time, but overall its been a great tool for solving problems in fraud prevention and avoiding chargeback processes, and its really been a great help. So far, its working well. ### 5. Signifyd has made our customer verification seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksander K. | Fraud Analyst, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Signifyd?** The system protects from fraud based on its machine learning abilities which stops suspicious transactions right after they occur. Our e-commerce system now detects and blocks most fraudulent transactions which lowers both chargeback rates and incorrect detection alerts. The system automatically approves proper orders without employee verification. Our system creates matchless analytics which shows us fraud behavior before it becomes a serious problem. **What do you dislike about Signifyd?** Users require a better dashboard design that makes movement through the system simple. The staff takes too long to respond to customer support needs because their response times vary. **What problems is Signifyd solving and how is that benefiting you?** Our team spent many hours doing manual fraud work that led us to miss fraudulent orders and flag innocent customers. Modern technology helps us avoid errors in our system to deliver better service and cut expenses at the same time. Our fraud detection system provides specific numbers that help us find better ways to stop fraudulent actions. ### 6. Signifyd - API integration to send transaction data **Rating:** 5.0/5.0 stars **Reviewed by:** Svante K. | Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Signifyd?** I like that it offers a good system that helps detect fraud and provides peace of mind, so with Signifyd we take on large expenses and it gives us confidence. I like the ease of setup and that fraud control is almost immediate, which allows me to quickly redirect all the information. **What do you dislike about Signifyd?** Sometimes there are some false positives which is annoying because it detects email problems looking suspicious. **What problems is Signifyd solving and how is that benefiting you?** It solved many problems since we previously received multiple fraudulent orders and everything changed since we implemented Signifyd and we immediately noticed improvements in our orders and saved a lot of time and money. ### 7. Signifyd is easy to use and works well in the cloud with amazing features **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo M. | Online Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Signifyd?** I like its ease of use, and its great because we process new customer orders more securely, significantly reducing the stress of processing high-value orders. I also like the user interface and how smooth, secure, and fraud-free everything works. **What do you dislike about Signifyd?** Its been great, I just had a few issues with potential clients but everything was resolved. **What problems is Signifyd solving and how is that benefiting you?** Since implementation, weve greatly improved the way we process payments with different clients and, in general, the fraud detection process. Its incredible and has transformed the way we work for the better. ### 8. Eliminate the risk of fraud losses with Signifyd **Rating:** 4.5/5.0 stars **Reviewed by:** Tariq H. | Revenue Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Signifyd?** I really liked its error and loss prevention features, as well as its ability to securely approve transactions for potential markets or new clients. I also liked that it reduces the need for manual order reviews by the team. **What do you dislike about Signifyd?** Adapting it to our workflow was a process that required a lot of time and coordination with the IT team. **What problems is Signifyd solving and how is that benefiting you?** Overall, Signifyd is essential for revenue management, transforming fraud from a risk issue to a controllable operating cost, and it has been truly beneficial for us. ### 9. Intuitive protection platform against fraud order **Rating:** 5.0/5.0 stars **Reviewed by:** Omar A. | Inside sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Signifyd?** Excellent in protecting purchase page from random fraudster that try to card testing and request for chargeback after successful ordering. **What do you dislike about Signifyd?** Better and faster customer support service in replying email tickets **What problems is Signifyd solving and how is that benefiting you?** Stop fraud purchase and verify customer order. Improve security around ecommerce business. ### 10. Signifyd the best protection tool against chargebacks and fraudulent activities **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier L. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Signifyd?** I love Signfyd because its essential for chargebacks and gives us good protection. I like its efficiency and that weve had smooth testing. I also like that it seems secure and provides a lot of confidence, and that there are no more chargebacks. **What do you dislike about Signifyd?** My only complaint would be customer service, they are not good at responding in a timely manner. **What problems is Signifyd solving and how is that benefiting you?** Everything is getting better, with increased order confidence and no more chargebacks, and order processing is working like a charm. ### 11. Smart protection that works superb with any business **Rating:** 4.5/5.0 stars **Reviewed by:** himanshi k. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Signifyd?** I’ve had a great experience using Signifyd for our online store. It helps us to detect unusual activity without blocking real customer. The best part it is easy to setup and quickly start approving orders more safely. it works silently in the background without being notified any customer. **What do you dislike about Signifyd?** Little bit complicated to learn first, Even I took so much time to understand the all features. Looking for more customization in reports that would be helpful for our marketing efforts. **What problems is Signifyd solving and how is that benefiting you?** It doesn’t affect on our good customer shopping experience and works silently without any lose sales. Saves a lot of time in checking manually suspicious activity and beneficial for time space for building our marketing strategy. ### 12. Saves Time and Money **Rating:** 4.0/5.0 stars **Reviewed by:** Dan C. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Signifyd?** We save time by eliminating the need for manual reviews and we save money by not paying for fraudulent chargebacks. **What do you dislike about Signifyd?** More robust reporting would be nice and the UI is good but could be a little better. **What problems is Signifyd solving and how is that benefiting you?** We are spending dramatically less time on chargebacks and paying out less on fraudulent chargebacks. ### 13. Signifyd essential for drastic reduction in fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna K. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Signifyd?** At first, I really liked how easy it was to implemented it and how easy it was to issue the refund immediately after the first chargeback. It was incredibly easy and, overall, it gives a lot of confidence to new customers when processing their orders. **What do you dislike about Signifyd?** The support solves our problems because we had certain problems with the application before. **What problems is Signifyd solving and how is that benefiting you?** I love Signifyd because it greatly reduces stress, especially when managing high-value orders, by proventing fraud with its fraud detection features, which is beneficial for all of us. ### 14. Signifyd is a good tool for fraud prevention and peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Sana S. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Signifyd?** Easy to use and understand, and sicne it was implemented I found it to be a good tool with good customization and is great for peace of mind. I also loved being able to review potential fraudulent orders and avoid the chargeback process. **What do you dislike about Signifyd?** I had some setback with potential clients but everything changed over time. **What problems is Signifyd solving and how is that benefiting you?** It works very well due to uss good control of panel and consoles and we have less stress and we are safer due to fraud detection protecting us and it works well for us in our business in fulfilling orders and everything is on the right track. ### 15. Our preferred software for drastically reducing credit card fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Smerla G. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Signifyd?** I like the peace of mind it provides and that it is easy to use and the results are good, plus its functions are excellent and effective. I also really like the code numbering on the console and that it protects us and keeps us safe. **What do you dislike about Signifyd?** At first I found it a bit complicated, especially the way to use it, but everything changed with time. **What problems is Signifyd solving and how is that benefiting you?** It mainly solves problems in order fulfillment by providing security and making everything run more smoothly and securely by preventing credit card fraud. ### 16. Great Approval Rates and Effective Fraud Protection **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Signifyd?** Signifyd has been a game-changer for the e-commerce side of our business this year. They’ve improved approval rates, reduced false positives, and fine-tuned their models for better handling of gift card purchases. The transaction overview they provide is detailed and gives me a clear picture of who attempted a transaction and where it came from. The quarterly reviews from Signifyd’s account managers are always insightful, helping us understand how each quarter went from a fraud perspective. **What do you dislike about Signifyd?** I use their Power Search feature daily, and it’s been a huge asset. However, I’d love for the grid view to be more customizable, as there are some columns I don’t use, and they just take up valuable screen space. **What problems is Signifyd solving and how is that benefiting you?** I find their decision-making to be accurate, and I rarely see false declines during manual reviews. They’ve also been extremely helpful in defending chargeback requests across the multiple payment providers we use. ### 17. Open collaboration and dialogue relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie C. | Risk Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** Signifyd genuinely cares about their relationship with their clients and wants to grow and evolve with their needs. Product development is non stop and the user expierence is always improving. Signifyd considers every bit of feedback from their customers and try to impliment relevant items. They keep up with current fraud trends and anticpate future trends and product needs. **What do you dislike about Signifyd?** Some aspects of the products can be centered around certain merchants and not quite fit our needs, or we cannot customize parts. More visability into the decision would be useful. **What problems is Signifyd solving and how is that benefiting you?** Pre authorization was a huge stepping stone for us. Avoiding chargebacks for bad orders because we are no longer authorizing/charging and then going through decisioning has made a substantial impact on time saved and fees/financial losses. This change has benefitted the entire organization. Expedited decisioning, more intelligent decisioning, fewer post sales calls and CE calls our sales and CE agents have to take, reduced manual review, reduction in chargebacks, better customer experience ### 18. The best software for peace of mind and no worries about fraudulent orders **Rating:** 5.0/5.0 stars **Reviewed by:** Karen D. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Signifyd?** Its great because it does exactly what it says it will do. Its easy to implement, reliable and I was able to integrate it easily. Plus, I like being able to see all the orders in one dashboard and keep everything in order and fraud controlled. **What do you dislike about Signifyd?** There is nothing to say here because everything is going very well. **What problems is Signifyd solving and how is that benefiting you?** We use it for peace of mind and not to worry about fraudulent orders, because it is reliable product with the best fraud detection features and that is why it was given a ten by this excellent software. ### 19. Peace of mind comes first with Singifyd so we dont have to worry about fradulent orders **Rating:** 5.0/5.0 stars **Reviewed by:** Bauer M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Signifyd?** So far I have liked Signifyd because it offers clear functions for peace of mind and keeps us protected from fraudulent orders. It also saves time and simplifies the process, which reduces risk and is excellent for this. **What do you dislike about Signifyd?** Customer services is not very good to say the least. **What problems is Signifyd solving and how is that benefiting you?** It is really good, I have had a positive experience, everything works very well for fraud detection and it has tools that help you understand it better and it is really worth using it because it ends up being very useful. ### 20. Sygnifyd easy to use to reduce credit card fraud **Rating:** 5.0/5.0 stars **Reviewed by:** Sidra G. | Head of E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Signifyd?** I like it because since I started using it we havents had any fraud issues, especially chargebacks, plus it reduces the stress of placing large value orders and I love that it works with a single instance and gives me confidence so I dont have to worry about fraudulent orders. **What do you dislike about Signifyd?** I had some setbacks once, but the support team helped me very well. **What problems is Signifyd solving and how is that benefiting you?** As I said before it is a great tool that keeps us safe and gives us confidence when fulfilling orders, avoiding credit card fraud and payment refund, which has been a totally great experience. ### 21. Excellent tool to help sort out the bad actors **Rating:** 5.0/5.0 stars **Reviewed by:** Roy L. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Signifyd?** Signifyd gives a fraud score which can be used to help determine whether an order is fraud or legitimate. The score can be used to weed out fraudsters who are testing stolen cards or attempting to steal our products. The score tells us if an order is legitimate or if it's fraud, the score is rarely a "maybe". **What do you dislike about Signifyd?** Customer support can be difficult to reach. **What problems is Signifyd solving and how is that benefiting you?** We process a high volume of transactions on a daily basis. We have too many "bad actors" who use our web sites to test stolen cards. We were spending too much labor having employees manually check suspicious orders and our chargeback rate was too high for the orders we shipped but shouldn't have. Implementing Signifyd allowed us to process orders more quickly, spend less on labor and cut our fraud related chargebacks significantly. It's been good for our customers, great for us, and terrible for the fraudsters. ### 22. Signifyd WORKS! A little costly , but worth it in increased lost orders **Rating:** 4.0/5.0 stars **Reviewed by:** ray v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Signifyd?** I Love Signifyd! I have increased my orders SIGNIFICANTLY on our website. Before our fraud filters ruled out MANY orders, and we lost the order Many time before the customers would try to get an order in 5 or 6 times before finally finding out that an address was abbreviated, or city was mispelled before finally getting and order to go through Or they would abandon the cart altogether. I now have zero fraud. Before we had to check each order, and make a personal decision if its was fraud or not. Now its automatic and guaranteed. We have caught ALL the scammers who tried to take advantage of us. I have had to make only one claim in a year of use! And they paid it out immediately I highly recommend this, **What do you dislike about Signifyd?** A little pricey for the smaller businesses that are not doing as much credit card business each month - there is a minimum payment per month, or percentage of sales, whatever is greater Took a little bit of work with our developers to get everything set up initially, but once its done, its done, and works flawlessly. **What problems is Signifyd solving and how is that benefiting you?** 1 . Getting customers to spend money on the website without getting frustrated with the checkout fraud filters 2. Inclreasing orders on the wbesite ### 23. A great fraud prevention solution that is easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel R. | Director of eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Signifyd?** I like this solution because it is very complete and ensures sales security by protecting online transactions. I also like the chargeback protection and, in general, it works well and offers great security, which is what we were looking for. **What do you dislike about Signifyd?** Frankly, I dont have any problems. I like everything and it even works well. **What problems is Signifyd solving and how is that benefiting you?** It works very well to fulfill customer orders and provides security for our company and prevents fraud and keeps us fully protected. ### 24. Signifyd - smart & secure **Rating:** 4.5/5.0 stars **Reviewed by:** Bailey B. | E-commerce Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about Signifyd?** Signifyd is a great tool - we've used it for years and it keeps getting better. Their ability to link all aspects of orders, and customers, and find trends is great! Their customer service team is great as well. Definitely recommend! **What do you dislike about Signifyd?** I don't really have any complaints as it is a great tool and any "areas of improvement" do not outweigh the benefits and good things about this tool. The order resubmission process could be improved. If there were a way to categorize resubmissions or quickly provide the information Signifyd is looking for when resubmitting an order. That would be beneficial other than having to manually type a note. **What problems is Signifyd solving and how is that benefiting you?** The signifyd support team and our rep are always receptive and helpful with any requests. They also provide so much feedback and reasoning. They also do a great job digging in when a question arises. ### 25. Awesome partner for fraud review **Rating:** 4.0/5.0 stars **Reviewed by:** SU C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Signifyd?** They are pretty easy to approach and friendly to work with. I like their console portal, which is not our of dated compares to other traditional protals. Another highlights is their account managers are very quick respond to my questions and we all using Slack to communicate and schedule meetings, saved tons of my time. **What do you dislike about Signifyd?** I believe there are still some imporve compents on the user portals could be imporved for a much more helpful tool for Signifyd's clients. I have brought a couple of ideas and suggestions ideas to my account manager, I know he tried his best to provide them to the product develop team already. Not sure if there is a limited resrouces for that team, the imporvements still not shown on the front end, while they're welcome your suggestions all the time. This is a little confusing. **What problems is Signifyd solving and how is that benefiting you?** Signifyd has a great pool of data that helping reveiw orders. They see much bigger pictures than I can do for my team. With the help of Signifdyd, they enable smaller team to manage bigger business needs. ### 26. Reliable and good software with easy to use features **Rating:** 5.0/5.0 stars **Reviewed by:** Gaylord S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Signifyd?** I lke it because it is excellent, easyo to use, with good general functions to examine orders and make the best decisions. I also like that it saves time and is stable and reliable. **What do you dislike about Signifyd?** If often causes problems with unreasonable rejection of orders. **What problems is Signifyd solving and how is that benefiting you?** It is really very useful, we save time and money with this great tool for different needs, mainly to keep payments safe and secure. ### 27. Signifyd at its best. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Signifyd?** Since integrating Signifyd, we have seen a significant improvement in fraud prevention and overall transaction security. The advanced machine learning algorithms employed by Signifyd continuously learn and adapt to the purchase patterns of our customers. This has enabled us to accurately distinguish between legitimate and fraudulent transactions, significantly reducing the number of false declines. As a result, more genuine customers can complete their purchases on our site. Signifyd meticulously analyzes every transaction, detecting fraudulent activities. This comprehensive analysis helps us minimize the risk of fraudulent transactions. We also appreciate the additional features that Signifyd offers, such as device ID tracking. This feature allows us to see every purchase made using a specific device ID, regardless of the account used. This capability has been invaluable in identifying and tracking fraudulent behavior. Additionally, the ability to ban specific accounts ourselves gives us greater control over our fraud prevention strategies. **What do you dislike about Signifyd?** Since Signifyd's AI relies on learning the purchase patterns of customers, it can sometimes negatively impact first-time customers trying to make their initial purchase. With limited history to check from, there may be occasional false declines for new customers, which could potentially affect their experience. **What problems is Signifyd solving and how is that benefiting you?** Signifyd employs advanced machine learning algorithms to continuously learn and adapt to customer purchase patterns. This enables it to accurately distinguish between legitimate and fraudulent transactions, drastically reducing the risk of fraud. By reducing the number of false declines, Signifyd helps ensure that more genuine customers can complete their purchases in our website. ### 28. Great tool for fraud detection and analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Sayeh S. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Signifyd?** The ease of use and understanding of results, as well as the flexibilty of searching and navigating the platform. Very easy to implement and integrate into our work. **What do you dislike about Signifyd?** Signifyd doesn't have many sticking points, however it would be a great addition to be able to move different search results fields to easier comparisons. **What problems is Signifyd solving and how is that benefiting you?** Detecting and flagging fradulent orders, highlighting similarities between cases for future caution. ### 29. Leading AI Fraud Prevention Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Signifyd?** What impresses me most is their use of cutting-edge machine learning algorithms that detect and prevent fraud in real-time. This advanced technology adapts swiftly to new threats, ensuring we are one step ahead. Integration in our operations is a seamless experience! **What do you dislike about Signifyd?** Currently, Signifyd lacks the capability to search directly by device ID or IP address from the main search bar. While individual transactions display these details and allow users to see associated accounts linked to specific device IDs or IP addresses upon selection, there isn't an option to conduct such searches directly using these identifiers. **What problems is Signifyd solving and how is that benefiting you?** Signifyd not only enhances our fraud prevention efforts but also streamlines our operations, reduces financial risks, and strengthens customer trust. ### 30. Great Spot **Rating:** 5.0/5.0 stars **Reviewed by:** dav f. | Escalations / Fraud Prevention, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Signifyd?** Clear analytics with easy to navigate processes **What do you dislike about Signifyd?** Re-arranging and re-sizing information to better filter information provided **What problems is Signifyd solving and how is that benefiting you?** Helping define and identify potential fraudsters, as well as highlighting areas where players may be running into issues. ### 31. Straightforward and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Signifyd?** One of the most knowledgable and competent teams in the game. **What do you dislike about Signifyd?** Can't think of anything specifically at this time! **What problems is Signifyd solving and how is that benefiting you?** Signifyd offers a consistent out of the box product for my clients to prevent ecommerce fraud in a scalable and easily navigatable way. Their support teams are always helpful, and the insights they can provide save my clients a lot of time and money when it comes to comparing it to building up an internally managed system. From a consulting standpoint, they're one of the most reliable recommendations I can make. ### 32. Very useful layer of protection for B2C business **Rating:** 4.5/5.0 stars **Reviewed by:** Tony K. | Head of E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Signifyd?** Just set it up and let it run in the background **What do you dislike about Signifyd?** Easy to forget what it's for with such a weird name. **What problems is Signifyd solving and how is that benefiting you?** We needed a solution for protecting against fradulent orders. Signifyd did all that just fine. ### 33. Signifyd review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Signifyd?** They have a very professional and experienced team **What do you dislike about Signifyd?** their console has some features that make browsing/searching for transactions take too long, reporting is not customizable **What problems is Signifyd solving and how is that benefiting you?** Signifyd is the top layer of fraud prevention for our ecomm sales ### 34. Reduced our fraudulent transactions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Signifyd?** Its Performance and Impact into our business **What do you dislike about Signifyd?** Platform interface could be little but more user friendly **What problems is Signifyd solving and how is that benefiting you?** It reduces fraudulent transactions into our business ### 35. Pick signifyd for all your fraud needs **Rating:** 4.5/5.0 stars **Reviewed by:** annie w. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Signifyd?** they are efficient with great communication. Extremely professional and super easy and fun to work with. They take care of all our fraud needs and we have not had a fraud issue since we brought them on **What do you dislike about Signifyd?** We are very happy with the product and service. The only thing i can think for for improvement is better pricing or lowering the pricing but very happy overall. **What problems is Signifyd solving and how is that benefiting you?** sigifyd takes on liability for any orders they approve, so we have close to 0 chargeback liability risk. ### 36. SignifyD helps us to combat Fraudulent Orders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Signifyd?** SignifyD has helped us to reduce chargebacks and fraudulent orders for our web business. When we don't get the green light from SignifyD, we dont ship the order Getting reimbursed for chargebacks is an easy process. **What do you dislike about Signifyd?** The only downside that I am aware of is sometimes they let orders go that do end up as chargebacks due to common red flags like an email or ship to address that is completely different from the bill to address. That is a rarity though. **What problems is Signifyd solving and how is that benefiting you?** Web businesses involve many orders. SignifyD saves a significant amount of time for our order processing department. Also, the reimbursement process for chargebacks is easy to use. ### 37. It Works As Promised **Rating:** 4.5/5.0 stars **Reviewed by:** Brian A. | President of Brand Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Signifyd?** So far, after tracking thousands of orders, it has scored 100% of catching fraudulent orders. That is why we signed up for their service in the first place, so we are pleased with its accuracy. **What do you dislike about Signifyd?** It would be great if there was a way for their service to either stop or place fraudulent orders on hold before the payment is actually processed. This means we have to go back and issue refunds. However, it still beats sending out a full order of products only to later discover it was fraudulent, and the thief has also received our goods. So, in the end, it's not too big of a deal that we have to issue refunds for fraudulent orders. I know we have saved quite a bit by not shipping "bad" orders. **Recommendations to others considering Signifyd:** It does exactly what the company promises it will do. Not much more to say beyond that. **What problems is Signifyd solving and how is that benefiting you?** The main reason we got this service was so we can ship to a different address other than the billing address. Sadly, that is the number one way scammers commit online fraud these days. We know that if we only allowed orders to be shipped to the billing address, we would lose a significant amount of orders through our website. These additional orders easily more than cover Sigifyd fees. ### 38. Signifyd is a solid vendor and partner - they care about what they do. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Signifyd?** Easy to use console, great support staff **What do you dislike about Signifyd?** They are very 'black box' and don't share their logic (may be proprietary) **What problems is Signifyd solving and how is that benefiting you?** Monitoring our ecomm orders to prevent fraud ### 39. Well worth the expense! The smartest decision we made in 2022 **Rating:** 5.0/5.0 stars **Reviewed by:** Jon M. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Signifyd?** Peace of mind - we no longer have to worry about whether an order is legit or not. Signifyd allows us to do what we do best, sell wine. **What do you dislike about Signifyd?** Maybe I'm too old school but it would be nice to have a support number to be able to call. That's only a minor issue though because we've only needed to reach out to Signifyd a couple times since we launched. **What problems is Signifyd solving and how is that benefiting you?** Fraud. We literally don't have to deal with fraud anymore. We used to spend 2-3 hours every day reviewing orders, doing background checks, etc. Signifyd has eliminated that for us! Since launching Signifyd on our site, we've learned that we were rejecting many good orders. ### 40. A paramount and inestimable partner **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia G. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Signifyd?** Signifyd is a remarkable partner when it comes to fraudulent payments. They check instantaneously each payment: no manual review from our team is needed. Chargeback allows us to concentrate on growing and managing the business. We trust them fully. **What do you dislike about Signifyd?** To be honest, I cannot find anything that I do not like about Signified. Their user interface is great. Their products are great and they work phenomenally. Their support team is wonderful and always quick when help is needed. **What problems is Signifyd solving and how is that benefiting you?** They manage all the anti-fraud checks; we do not have to manually review orders. They also help us with their abuse return product: thanks to them, we are now able to track customers who abuse our return policy, and, eventually block them. ### 41. Signifyd is absolutely necessary for high-volume stores and marketplaces **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee V. | Director - Buyer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Signifyd?** Signifyd offers a suite of useful tools. For us, the Chargeback Recovery services offer tremendous ROI and have been the most impactful tool. I only wish we had implemented it sooner. **What do you dislike about Signifyd?** There's nothing to dislike. The team at Signifyd is fantastic, and they have provided exactly what they promised. **What problems is Signifyd solving and how is that benefiting you?** Chargeback Recovery alone saved us 2.5 FTE and endless headaches. If a business is growing, it should anticipate chargebacks and fraud to develop right in line with that and implement Signifyd before the problem becomes overwhelming. Fraud prevention teams have enough on their plates without having to contest chargeback fraud manually. Signifyd frees them up to focus on risk analysis and mitigation. ### 42. Signifyd is hands down the best anti-fraud solution out there **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe A. | Ecommerce Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Signifyd?** Interest are alligned. They make more money if they approve more transaction, but they also cover the costs of any chargebacks. So it's in their best interest to allow as many transactions as possible, while minimizing chargebacks. **What do you dislike about Signifyd?** Nothing really, we're really happy to have Signifyd as a partner. Maybe they could provide a bit more insights or reasons when they reject a payment due to fraud suspicion. **What problems is Signifyd solving and how is that benefiting you?** Maximizing approval rates, while minimizing chargebacks. It helps keep our reputation as an online retailer high, while improving our bottom line. ### 43. Ecommerce Merchant Transaction Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Niko K. | Marketing and Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Signifyd?** Signifyd works with all the payment options we have enabled for our BigCommerce store and guarantees approved transactions from fraudulent activity, giving us peace of mind that we will not lose out to fraud activity. **What do you dislike about Signifyd?** The cost can be a very overwhelming expense, especially to small businesses, however, the protection outweighs the potential loss that could be the result of fraudulent purchases. **What problems is Signifyd solving and how is that benefiting you?** We lost on several orders because the credit card was approved but the card was stolen. We did not know about it until after the order had been received. The card owner issued a chargeback and we didn't have protection at the time. Now we have it in place for scenarios like this. ### 44. Worth the cost **Rating:** 4.0/5.0 stars **Reviewed by:** Erika B. | Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** The product is easy to use and understand. Gives us a clear picture of the customer that we didn't have before using this product. It also helps our CSR team in making important decisions more easily, arming them with facts about the transaction versus just guesses. **What do you dislike about Signifyd?** At times the reason for rejection can be simply a technicality, such as an email address belonging to a relative and not the cardholder. Also, when resubmitting for review, it would be helpful if the review could be done in more real-time while we have the customer on the line, versus telling the customer that we will have to contact them back if anything further is needed from them. **Recommendations to others considering Signifyd:** If you are thinking about a product for assistance in fraud mitigation Signifyd is well worth the investment. Are there others out there? Yes. Are they as good as this? Honestly, not really. **What problems is Signifyd solving and how is that benefiting you?** Signifyd has helped us with fraud detection and protection that we did not have before. All this while being implemented seamlessly to the customer. It is a wonderful tool to use as another set of eyes that can dive into aspects of a transaction that we were previously unable to. ### 45. Great Fraud Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Karin P. | Supervisor eDevelopment, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Signifyd?** I don't have to monitor anything. The APIs were easy to connect to. **What do you dislike about Signifyd?** There really hasn't been a downside to using signifyd. **What problems is Signifyd solving and how is that benefiting you?** Before signifyd we did our own order checking and could not catch nearly what we should in fraud orders and we were declining more orders than we needed to. Signifyd has allowed us to capture more sales with confidence. ### 46. Helped with peace of mind **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua J. | Customer Experience Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Signifyd?** Signfyd takes the human element out of the fraud process. By fully automating the system out support agents can focus on improving customer experiences instead of auditing orders. **What do you dislike about Signifyd?** The model lacks transparency and when a customer reaches out about why their order was specifically canceled we have to shotgun the most common reasons. This is not a huge deterrent as we don't want to help illegitimate orders pass through, but it is worth noting. **What problems is Signifyd solving and how is that benefiting you?** Signifyd helped eliminate the need for some of our customer support agents to be auditing incoming orders thus freeing them up to help other customers. Signifyd's chargeback fighting team as well as their fraud reimbursements have helped us mitigate losses as well. **Official Response from Mariana Ortiz-Reyes:** > Hi Joshua, I'm the Director of Product Design and Experience at Signifyd. I wanted to personally thank you for the feedback and respond here :) First, it makes me happy to know your support agents get time back to focus on the customer experience. This is a big win. Regarding your dislike related to the model lacking transparency -- this has always been such an important problem for us to help with. In the world of machine learning, black box solutions abound. We take pride in being transparent while providing reasoning to help you understand fraud scenarios to act on. This feedback is helpful because gaining trust matters to us. Would love to get the chance to chat in more detail about the model. We'll be in contact with you on email. Thanks again! ### 47. The one constant in our tech stack **Rating:** 4.0/5.0 stars **Reviewed by:** Neil M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** It's simple to use, integrates seamlessly with Magento, and saves us money, chargebacks are a thing of the past. Especially like that you can ask for a review if something doesn't appear right with a transaction and you want it double checked. **What do you dislike about Signifyd?** It has been challenging to get the Chargebacks team access to our payment platforms, PayPal for example is will only allow a verified individual to administer an account. **Recommendations to others considering Signifyd:** We went with the chargeback managing service as we're a small team, but it's not a lot of work to handle this yourself once you know the ropes. **What problems is Signifyd solving and how is that benefiting you?** We have to deal with a large number of attempted fraudulent orders and chargebacks. But also an increasing number of people who have low scores but are legitimate, Signifyd makes it easy to tell between the two and minimize our losses. ### 48. Signifyd is a great fraud tool for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn C. | Sales Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Signifyd?** Signifyd's interface is simple and easy to use. Our company loves using this site to detect possibly fraudulent orders. They provide valuable insight and history logs of customers. As well as an excellent protection policy to cover and reimburse charges that might slip through. **What do you dislike about Signifyd?** The only downside would be the orders that aren't flagged as fraud but result in being fraudulent later. **What problems is Signifyd solving and how is that benefiting you?** Signifyd recently offered a free webinar to discuss chargebacks and thoroughly explained how they are handled on their end, as well as information to help prevent these issues. ### 49. Great Service and Prompt Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Rene F. | Actor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Signifyd?** Signifyd, gives us the peace of mind that we will not have any chargebacks. It allows us to deal with more important issues. Before Signifyd we would spend countless hours doing the job ourselves. Also, Signifyd is easily integrated to your shopping cart if you have a good IT team **What do you dislike about Signifyd?** Really nothing, this company is a great package deal. They are prompt and professional in all their business handling. Their latest update also makes it easier to track your orders **Recommendations to others considering Signifyd:** Don't think about it, use it. This software is a real-life and business saver **What problems is Signifyd solving and how is that benefiting you?** We are able to free up personnel to do the important things we need done and also aid in expediting our orders. They also integrated into our shopping cart which made things a whole lot safer. ### 50. SignifyD has saved us from many headaches. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Signifyd?** SignifyD cuts out lots of searching to verify if customers or businesses placing orders are legitimate. The Guarantee Policy is helpful because we can recover our money when we receive fraud chargebacks. **What do you dislike about Signifyd?** Sometimes it takes some time to receive a response regarding an issue. Our order processing department would like more details about why a credit card is declined. **What problems is Signifyd solving and how is that benefiting you?** Time. Not much time is spent verifying the legitimacy of customers and businesses. They provide a safety net for small businesses regarding fraudulent charges. ## Signifyd Discussions - [How much does Signifyd cost?](https://www.g2.com/discussions/how-much-does-signifyd-cost) - [What is Signifyd com?](https://www.g2.com/discussions/what-is-signifyd-com) - [Are there any more features planned for the future? I would love to know!](https://www.g2.com/discussions/are-there-any-more-features-planned-for-the-future-i-would-love-to-know) - 1 upvote - [Do any other users have the need or desire to be able to report on how many orders are initially declined for approval and then overturned after the merchant reaches out to the client to clarify the information that seems inconsistent?](https://www.g2.com/discussions/34940-do-any-other-users-have-the-need-or-desire-to-be-able-to-report-on-how-many-orders-are-initially-declined-for-approval-and-then-overturned-after-the-merchant-reaches-out-to-the-client-to-clarify-the-information-that-seems-inconsistent) - 1 upvote - [Do you take suggestions on new tools/add ons for your service?](https://www.g2.com/discussions/34637-do-you-take-suggestions-on-new-tools-add-ons-for-your-service) - [View Signifyd pricing details and edition comparison](https://www.g2.com/products/signifyd/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+02%3A36%3A25+-0500&secure%5Bsession_id%5D=10cec86a-34a1-459f-ae9b-cec13486aab2&secure%5Btoken%5D=bd060c346f4abfbc5b13a5beaf5676330b14f69e20a69a35993f32e237a4f982&format=llm_user) ## Signifyd Integrations - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Volusion](https://www.g2.com/products/volusion/reviews) - [VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) ## Signifyd Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Signifyd Alternatives - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (596 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (378 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (210 reviews)