# Guesty Reviews **Vendor:** Guesty **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.5/5.0 **Total Reviews:** 105 ## About Guesty Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations ## Guesty Pros & Cons **What users like:** - Users appreciate the **centralized booking management** of Guesty, enhancing efficiency with seamless calendar syncing and automation. (8 reviews) - Users commend Guesty's **excellent customer support** , noting their responsiveness and commitment to aiding user success. (8 reviews) - Users value the **fast, reliable support and extensive features** of Guesty's channel management for better business growth. (6 reviews) - Users value the **automated messaging** feature in Guesty, as it enhances communication efficiency and reduces manual workload. (5 reviews) - Users value the **robust management features** of Guesty, efficiently handling data and enhancing property management. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Users value the **ease of use** with Guesty, appreciating its intuitive design and streamlined communication features. (4 reviews) - Setup Ease (4 reviews) - Unified Platform (4 reviews) **What users dislike:** - Users face **booking issues** with Guesty, including integration problems and complicated setups that hinder management efficiency. (4 reviews) - Users face **setup difficulties** with Guesty, often finding account management and integrations challenging and time-consuming. (4 reviews) - Users report **slow performance** in Guesty, with frustrations over freezing, loading issues, and complicated processes. (4 reviews) - Users report frequent **software bugs** in Guesty, including glitches, slow performance, and login issues, affecting usability. (3 reviews) - Users find Guesty **expensive** with high initial fees and costly pricing for small teams, impacting overall satisfaction. (2 reviews) - Integration Issues (2 reviews) - Users find Guesty to be **not user-friendly** , with a confusing inbox and slow onboarding process impacting efficiency. (2 reviews) - Poor Customer Support (2 reviews) - Users find **reporting to be time-consuming** and limited in customization, making it difficult to access details quickly. (2 reviews) - Users find the **initial setup challenging** and desire better access and filtering in reporting features. (1 reviews) ## Guesty Reviews ### 1. Centralized Tools That Simplify Hospitality Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Guesty?** Guesty has helped solve a major operational challenge by centralizing nearly every aspect of short-term rental management into one platform. I currently utilize several Guesty add-ons, including Guesty Locks Manager, Guesty Pricing Optimization, and Guesty Communication Services. Together, these tools help streamline operations, improve response times, automate repetitive tasks, and support a more consistent guest experience. Guesty Locks Manager has simplified access management and reduced manual coordination around check-ins. Guesty Pricing Optimization helps dynamically adjust pricing based on demand and market trends, which supports revenue management efforts. Guesty Communication Services has also helped provide expanded guest messaging coverage and operational support as the business continues to grow. I also want to specifically recognize Joe, who was an incredible onboarding partner during implementation, and Enjoli, my current account manager, who has been thoughtful, responsive, and proactive in supporting the continued growth of our operation. Having strong people behind the platform truly makes a difference. Overall, Guesty has allowed me to operate more efficiently, remain highly organized, and scale operations while still maintaining a hospitality-focused and hands-on guest experience. **What do you dislike about Guesty?** At this time, there’s honestly nothing I specifically dislike about Guesty. Like any large operational platform, there are occasional learning curves as new features and workflows are introduced, but overall I’ve had a very positive experience. Guesty has allowed me to centralize operations, automate many repetitive tasks, and manage guest communication and property operations much more efficiently. I also appreciate that the platform continues evolving and regularly releases new tools and improvements. One feature I’d love to see expanded in the future is more native upsell functionality within Guesty itself, without the need to partner with an additional third-party platform. **What problems is Guesty solving and how is that benefiting you?** I currently utilize several Guesty add-ons, including Guesty Locks Manager, Guesty Pricing Optimization, and Guesty Communication Services. Together, these tools help streamline operations, improve response times, automate repetitive tasks, and support a more consistent guest experience. Guesty Locks Manager has simplified access management and reduced manual coordination around check-ins. Guesty Pricing Optimization helps dynamically adjust pricing based on demand and market trends, which supports revenue management efforts. Guesty Communication Services has also helped provide expanded guest messaging coverage and operational support as the business continues to grow. Overall, Guesty has allowed me to operate more efficiently, remain highly organized, and scale operations while still maintaining a hospitality-focused and hands-on guest experience. **Official Response from Precious Elaine Martin:** > Hi there, Thank you so much for your thoughtful feedback and for trusting Guesty to centralize and scale your hospitality operations. We are thrilled to hear that tools like our Locks Manager and Pricing Optimization are driving efficiency for you, and we will certainly share your kind words with Joe and Enjoli, who take great pride in supporting your growth. Your suggestion regarding native upsell functionality is incredibly valuable as we continue to evolve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team ### 2. Strong PMS for professional property managers **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Guesty?** We recently completed a migration to Guesty and currently manage around 100 short term rental properties on the platform. The system is robust and clearly built with professional property managers in mind. Guesty brings a lot of functionality into one place, including channel distribution, messaging, automation, and integrations with other systems in our tech stack. The API connections and integrations have been solid so far and allow us to connect several operational tools that we rely on. Our onboarding team, particularly Aarti and Enjoli, were very helpful throughout the migration process. Migrating a portfolio of homes between systems can be complex, but the onboarding team made the transition much smoother than expected. They were responsive and patient while we worked through setup questions and configuration issues. Managing a portfolio of roughly 100 properties requires systems that are reliable and scalable, and Guesty provides a strong operational backbone for companies working at that level. After more than 20 years in the vacation rental industry and experience with several PMS platforms, Guesty stands out as a powerful system for companies operating at scale. As we continue scaling our portfolio, we are looking forward to seeing Guesty continue expanding automation and reporting capabilities for professional managers. **What do you dislike about Guesty?** Guesty is a powerful platform, but it comes with a learning curve and requires careful configuration to fully leverage its capabilities. For companies managing larger portfolios, consistency in how taxes, fees, and reporting structures are set up becomes very important. Some workflows that managers rely on, particularly around reporting and financial reconciliation, could benefit from additional automation and clearer documentation. Overall, the system is very capable, but because of its depth it requires thoughtful setup and ongoing attention to detail to ensure everything is configured consistently across properties. **What problems is Guesty solving and how is that benefiting you?** Guesty allows us to centralize reservations, channel distribution, guest communication, and operational workflows in one system. Managing a portfolio of around 100 vacation rental homes requires strong integrations with pricing tools, operations software, and other systems in our tech stack. Having those systems connected through Guesty helps streamline our processes, reduces manual work, and allows our team to manage a large number of properties more efficiently. **Official Response from Precious Elaine Martin:** > Hi Jesse, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform is providing the robust operational backbone your portfolio of 100 properties needs to scale. It is great to know that Aarti and Enjoli provided the support and patience necessary for a smooth migration. Building a reliable partnership with you is our top priority, and we appreciate your feedback regarding our reporting and financial reconciliation workflows. We are committed to refining these features and providing the documentation needed to help you manage your business with confidence as you continue to grow. Best regards, The Guesty Customer Experience Team ### 3. Guesty Is a Beautiful, Easy-to-Navigate Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Ellen C. | Owner/VR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Guesty?** The guesty app is beautiful and game changer for us. Easy to navigate the dashboard and helpful articles **What do you dislike about Guesty?** We came from a different software and so that is our own internal challenge to work with a different "look" and process. I would say the only slight downside I see is that it is very OTA centric as opposed to Property Management direct booking centric? **What problems is Guesty solving and how is that benefiting you?** Guesty provide guest book in the works for the future. We used to struggle with changing prices easily on the calendar and Guesty provides a much easier to control individual pricing for certain dates. Guest Rental agreement can be filled out on phones! A huge winner for us. Saves us having to resend RA's or fill them out on behalf of the guest. One dashboard for communication (direct booking, Airbnb, Vrbo) is fantastic and a huge time saver. **Official Response from Precious Elaine Martin:** > Hi Ellen, Thank you so much for your kind words about the Guesty app and our dashboard. We are thrilled to hear that it has been a game changer for you and that you find our articles helpful. We also appreciate your honest feedback regarding the transition from your previous software and our platform's focus. Building a partnership based on trust means listening to your needs, and your input on direct booking centricity is incredibly valuable as we continue to evolve our features to better support your property management goals. Best regards, The Guesty Customer Experience Team ### 4. Empowered Our Multi-Country Property Management **Rating:** 4.0/5.0 stars **Reviewed by:** Cory M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Guesty?** I like Guesty because the multi-calendar and unified inbox are very good and continue to improve. They're essential for our day-to-day functioning, and they perform really well. We can rely on them for our 24/7 operations with guest management and bookings. Another feature I appreciate is the guest analytics, which have become free and are now easier to use. It really helps with planning and understanding business performance. The review tracking feature helps our operations team stay updated on focus areas by unit. Overall, these core features are super valuable. **What do you dislike about Guesty?** I didn't like Guesty's accounting system. It used to be really clunky, super bad, and was time-consuming and manual a couple of years ago. It might be better now but wasn't good then. Also, the Guesty API has reliability issues, with updates not being well published and happening at inconvenient times, causing system failures. Lastly, there's some rigidity in the listing configurations, such as taxes across OTAs and the ability to vary guest fees like damage waivers depending on the length of stay. There's room for improvement for more flexibility in these areas. **What problems is Guesty solving and how is that benefiting you?** I use Guesty for property management, organizing listings, and guest communication. The multi-calendar, unified inbox, and syncing with different OTAs streamline operations and ensure seamless management across locations. Guest analytics aid in planning and tracking performance, enhancing our short-term rental business. **Official Response from Precious Elaine Martin:** > Hi Cory, Thank you for sharing your detailed feedback with us. We are glad to hear that the multi-calendar, unified inbox, and analytics are providing the reliability you need for your daily operations. We appreciate your honest input regarding the accounting system and API reliability. Please know that we are committed to continuous improvement and are working hard to enhance our flexibility with listing configurations and system stability to better support your business growth. Best regards, The Guesty Customer Experience Team ### 5. Frustrating Support Overshadows Decent Features **Rating:** 1.5/5.0 stars **Reviewed by:** Rick S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Guesty?** Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. **What do you dislike about Guesty?** I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. **What problems is Guesty solving and how is that benefiting you?** Right now, Guesty isn't solving any problems for me. **Official Response from Precious Elaine Martin:** > Hi Rick, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns, especially regarding support and payment processing. We are currently reviewing this matter, and your Customer Success Manager will be in touch with you directly to follow up and assist further. We appreciate your patience while we work to address this. Sincerely, The Guesty Customer Experience Team ### 6. Exceptional Personalized Support That Makes a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi & Tamar . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Guesty?** I like the individual support I get from my account manger Ram Cheriyath, anytime I have an issue or concern he helps me work the process out and get answers - that is huge in working with a PMS **What do you dislike about Guesty?** System can be glitchy at times, fixed for a bit then goes back to having issues - for example the ribbon calendar if you scroll backwards to another date it jumps 6 months; also I have had to buy other technology in order to get the systems in place I need, like accounting and tasks **What problems is Guesty solving and how is that benefiting you?** Unified calendar, integrations with other softwares to streamline my businesses; great distribution as well with reservation channels **Official Response from Precious Elaine Martin:** > Hi Jodi & Tamar, Thank you for being a valued partner and sharing your experience. It is wonderful to know that Ram has been a reliable resource for you and that our core features like the unified calendar are helping your business grow. We take your feedback about the system glitches and specific feature needs seriously as we strive to earn your continued trust. We are dedicated to refining these areas to ensure you have the seamless experience you deserve. Best regards, The Guesty Customer Experience Team ### 7. Centralized Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Francois L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Guesty?** I love that the platform allows me to integrate with all other big player platforms, and it's centralized. I even managed a custom integration with my accounting software through OpenAI, which I prefer using over the standard accounting options. I also find that it's integrated with Beyond for dynamic pricing, which I prefer over Guesty's dynamic pricing due to my specific requirements. Managing listings, locks, and pricing is very straightforward, and I appreciate how new features continually come out and make my life better. The initial setup was quite easy for me, even for someone without much experience in software implementation—it isn't that hard. **What do you dislike about Guesty?** There are so many taxes in Quebec that need to be recalculated, and I'd rather recalculate them through my customization. The accounting part hasn't been tested too much by me, but there are issues with platforms like Booking.com and Vrbo not calculating taxes properly. The taxes aren't necessarily right on the guest portfolio, so I have to recalculate everything based on what the guest paid and readjust some taxes. **What problems is Guesty solving and how is that benefiting you?** Guesty integrates with major platforms and my accounting software, centralizing operations. It addresses issues quickly, keeping my multiple listings running smoothly. I manage pricing and other tasks, and their continuous feature updates improve my experience. **Official Response from Precious Elaine Martin:** > Hi Francois, Thank you for sharing such detailed feedback. We are thrilled to hear that you find the platform centralized and user-friendly, and it is impressive to see how you have leveraged OpenAI for your custom accounting integration. We also appreciate you bringing the tax calculation challenges in Quebec to our attention. Building reliable tools for complex regional requirements is a priority, and we are committed to improving how these sync across platforms like Booking.com and Vrbo. Your insights help us grow and better support your business. Best regards, The Guesty Customer Experience Team ### 8. Powerful platform and integrations, but recurring billing issues and poor follow-through **Rating:** 1.0/5.0 stars **Reviewed by:** Roberto M. | Co-Founder, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Guesty?** One new positive since my previous review is that Guesty appears to be rolling out a much more user-friendly interface. I still do not have the updated inbox on my account, but it looks like a strong step in the right direction. That stands out to me because the previous version, especially the inbox, felt quite dated. I also came away with a stronger impression of Guesty as an industry leader after attending GuestyVal. They are clearly investing in community and in bringing operators together, which gives the brand more depth than just being a software tool. That was a very positive signal for me. Beyond that, the reasons I originally liked the platform are still there: strong multi-channel management, automations, integrations, and centralized operational control. **What do you dislike about Guesty?** Guesty needs to improve billing accuracy, contract compliance, and follow-through. I purchased Guesty Shield, but the amounts charged were not honored according to the agreement. This is not the first time I have had a billing problem with them, so at this point it feels less like an isolated mistake and more like a recurring issue. What makes it worse is the lack of proper follow-up: resolution is slow, updates are inconsistent, and neither support nor the account manager seems to take clear ownership of the issue. For something as sensitive as billing, that creates unnecessary friction and weakens trust in the platform. **What problems is Guesty solving and how is that benefiting you?** Guesty helps me distribute listings across multiple channels, adjust pricing quickly, centralize all communication, add useful operational add-ons like insurance, and manage everything with less friction and fewer mistakes. **Official Response from Precious Elaine Martin:** > Hi Roberto, Thank you for taking the time to share such detailed and thoughtful feedback. We’re glad to hear that Guesty’s feature set, automations, integrations, and centralized management tools are adding real value to your operations, and we appreciate you clarifying that the billing issue was ultimately resolved. We also recognize your concerns around communication consistency during billing and tier changes, onboarding timelines, and the inbox experience for multi-property operators. Your feedback is important to us and has been shared with our product and operations teams as we continue to improve scalability, usability, and support. Thank you for your transparency and for helping us make Guesty better. Best regards, The Guesty Customer Experience Team ### 9. Guesty Channel manager review **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriele L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Guesty?** We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. **What do you dislike about Guesty?** I'm very happy with guesty. Looking forward to see future releases. **What problems is Guesty solving and how is that benefiting you?** 📌 1. Fragmented Operations Without a central system, you’d need separate tools for: Booking calendars Guest communication Payments Task assignment Reporting Guesty combines all of these into one dashboard, so you don’t have to switch between multiple apps or spreadsheets. 📌 2. Managing Multiple Booking Channels If you list on Airbnb, Booking.com, Vrbo, etc., keeping calendars and availability in sync manually is time-consuming and error-prone (leading to double bookings). Guesty’s channel management automatically synchronises listings across platforms. 📌 3. Manual Communication Responding to guest inquiries, confirmations, check-in instructions and follow-ups can take a huge amount of time. Guesty offers unified messaging and automated responses so you don’t have to manually reply to every message. 📌 4. Routine Task Overload Preparing properties for guests involves cleaning schedules, maintenance, and coordination with teams. Guesty lets you automate and assign tasks with rules and reminders. 📌 5. Pricing & Revenue Complexity Figuring out optimal pricing across seasons and listings manually is hard. Guesty includes tools to help dynamically adjust rates for occupancy and revenue optimisation. **Official Response from Precious Elaine Martin:** > Hi Gabriele, Thank you for sharing your experience! We’re thrilled to hear that Guesty Shield and our direct booking capabilities have been a strong fit for your business and helped solve a key operational challenge. It’s great to know the channel manager is now running smoothly and that you’re seeing clear value in the platform. We truly appreciate your trust in Guesty and are excited to continue delivering new features and improvements in future releases. Best regards, The Guesty Customer Experience Team ### 10. Solid Features Overshadowed by Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** kevin l. **Reviewed Date:** April 05, 2026 **What do you like best about Guesty?** I find Guesty to be a solid product, with features that are essential for managing properties at scale. It effectively connects my operations across multiple channels, which is highly beneficial given the number of properties I handle. I like that it is one of the biggest software solutions available, offering more features and frequent updates compared to most property management software, making it a bit better. Guesty is usually ahead of the curve in this regard. **What do you dislike about Guesty?** I'm really frustrated with the customer support. Despite confirming the cancellation of Guesty Shield multiple times, I kept getting charged for months. It's been four to five months of back and forth with no resolution on the billing issue. They even deactivated my account because of an unpaid invoice for a service I had already canceled. Their solution of paying the invoice and waiting for a credit back makes no sense. I did everything right by sending emails, making calls, and escalating the issue, and yet I am stuck in this loop. For one of the biggest PMS softwares, not being able to fix a billing issue in five months is just not acceptable. Every time I reach out, it feels like we're starting over with no real progress. If you're considering Guesty and need more than basic support, be prepared for a fight with no resolution. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage a couple hundred properties across multiple channels, integrating everything efficiently. **Official Response from Precious Elaine Martin:** > Hi Kevin, Thank you for your feedback. We’re glad to hear that Guesty’s features and integrations are helping you manage your properties efficiently. We’re very sorry for the frustration caused by the Guesty Shield billing issue and the delays in resolving it. This is not the experience we want for our users. To help resolve this as quickly as possible, please share your contact details or reach out to our team directly so we can assist you personally. We appreciate your patience and the opportunity to make this right. Sincerely, The Guesty Customer Experience Team ### 11. Easy Calendar and Handy Email Feature, but Support Rarely Resolves Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Guesty?** Calendar is easy to use, I like the email feature when it works for us. We often miss emails from our VRBO bookings. **What do you dislike about Guesty?** Support services. I pay for phone support, but usually on hold for over an hour, just to have the person tell me that someone will get back to me. We go back and forth via email without getting a resolution. Poor support. **What problems is Guesty solving and how is that benefiting you?** New Success Manager we met with yesterday, she gave me hope that this will be worked out and successful, although it will be a challenge. **Official Response from Precious Elaine Martin:** > Hi Kelly, Thank you for sharing your feedback with us. We’re glad to hear that you find the calendar easy to use and that some of the email features have been helpful for your operations. At the same time, we’re very sorry to hear about your experience with our support services. Long wait times and unresolved issues are not the level of support we aim to provide, especially when you are paying for phone support. We understand how frustrating it must be to go back and forth without getting a timely resolution. We’re encouraged to hear that your recent meeting with your new Success Manager gave you hope, and we appreciate the opportunity to continue improving your experience with us. Please share your contact details (name, email address, and phone number) so we can look into your concerns further and follow up with you directly. Sincerely, The Guesty Customer Experience Team ### 12. Created to Handle High-Volume Operations, Strengthened by System Links and Responsive Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Alec D. | Partner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Guesty?** One of the most valuable improvements for us has been how much more streamlined our operations feel overall. Instead of constantly double-checking systems or fixing sync issues, everything runs in the background the way it should. That consistency has allowed our team to focus more on growth, guest experience, and scaling the portfolio rather than dealing with day-to-day technical friction. Another standout has been the level of collaboration and guidance we received during the transition. The onboarding process felt organized and well-supported, with clear communication every step of the way. Having a team that was proactive, attentive, and genuinely invested in setting things up properly made a big difference. It turned what could have been a complicated rollout into a smooth and efficient process for everyone involved. **What do you dislike about Guesty?** Since the platform offers a wide range of capabilities, there’s an initial learning phase before teams can fully take advantage of everything. It can take some time for new users to become comfortable navigating the system and understanding how all the pieces fit together. There’s also a bit of upfront work required to customize certain features so they align with your specific processes—particularly when managing a larger portfolio with multiple moving parts. Once that foundation is in place, though, everything becomes far more streamlined, and ongoing use feels smooth and manageable. **What problems is Guesty solving and how is that benefiting you?** Adopting a new system has completely changed how we manage distribution across different booking platforms. Coordinating availability, pricing, and reservations across multiple channels used to require constant attention, especially with a large number of listings. Now, that process feels far more controlled and predictable. Updates carry through almost immediately, reservations are reflected accurately, and the types of synchronization problems that used to come up have largely disappeared. This has taken a significant operational burden off our team and reduced the need for manual checks throughout the day. For a portfolio of this scale, having dependable channel connectivity is a core requirement. It allows us to grow with confidence, knowing the backend is stable, and shifts our focus toward expansion and performance rather than troubleshooting inconsistencies. **Official Response from Precious Elaine Martin:** > Hi Alec, Thank you for sharing your experience with us. We are truly pleased to hear that Guesty has helped streamline your operations and provided a reliable foundation for your portfolio's growth. Building a relationship based on trust and dependable support is our top priority, and knowing that our onboarding team and channel connectivity have made a significant difference for your business is incredibly rewarding. We are committed to continuing this partnership and supporting you as you scale and focus on delivering exceptional guest experiences. Best regards, The Guesty Customer Experience Team ### 13. Intuitive, Seamless Integrations and Top-Notch Support—Guesty Is Essential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Guesty?** Guesty is an essential part of our daily operations. The interface is intuitive, and the integrations with major booking platforms work seamlessly. Beyond the tech, the support team is top-notch - always professional, responsive, and genuinely invested in our success. It's a 5-star service that I'd recommend to anyone in the vacation rental industry. **What do you dislike about Guesty?** I can’t think of any downsides off the top of my head. Issues do come up from time to time, but nothing that the Guesty support team or my account manager hasn’t been able to help me with. **What problems is Guesty solving and how is that benefiting you?** We’ve been with Guesty for years now, and it has benefited us greatly from an operational standpoint. It makes it easy to manage all of our listings across a range of platforms and audiences, which has helped keep our day-to-day work more organized and consistent. **Official Response from Precious Elaine Martin:** > Hi there, Thank you so much for your kind words and for trusting Guesty to be an essential part of your daily operations. We are thrilled to hear that our intuitive interface and seamless integrations are supporting your success in the vacation rental industry. Knowing that our support team has made such a positive impact means the world to us as we are truly invested in your growth. We look forward to continuing this partnership and providing the 5 star service you deserve. Best regards, The Guesty Customer Experience Team ### 14. Streamlined, Reliable, and Highly Efficient Property Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Guesty?** Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management. Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. **What do you dislike about Guesty?** One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. **What problems is Guesty solving and how is that benefiting you?** Guesty helps solve the challenge of efficiently managing short-term rental operations across multiple platforms by centralizing listings, automating guest communication, and streamlining booking management. It reduces the time and effort required to respond to inquiries, coordinate arrivals and departures, and maintain consistency across channels, allowing the business to operate more smoothly, professionally, and at scale. **Official Response from Precious Elaine Martin:** > Hi Deborah, Thank you for the fantastic review! We’re thrilled to hear that Guesty has streamlined your operations, simplified multi-channel management, and enhanced your guest communication through automation. We also appreciate your feedback about the custom URL setup and will share this with our team as we work to improve the experience. Thanks again for choosing Guesty. We’re glad to support your growth! Best regards, The Guesty Customer Experience Team ### 15. Streamlined Multi-Listing Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Reese B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Guesty?** I quite enjoy Guesty's message automation feature with its variables that help set up different flows for customer journeys. It allows for tailored communication, making my messages feel less automated, which is great for accommodating various booking times. The multi-calendar feature is another aspect I appreciate. It's useful for editing pricing and creating notes for cleaners. I also like the tag function on the calendar, which helps me organize listings by bed count efficiently. The invoicing and manual reservation features are very nice, as well as the distribution to other platforms. Overall, Guesty helps streamline operations and manage multiple channels effectively. **What do you dislike about Guesty?** In the multi-calendar function, it would be great to have the ability to drag both vertically and horizontally to select dates across multiple properties at once. Also, having dynamic upsells and capturing customer info like emails through the guest app would be really helpful. It would be nice if we could bill for extras like early check-in or a late checkout directly through the app, with options for both one-time charges and per-night pricing. The task functionality is very basic compared to other softwares **What problems is Guesty solving and how is that benefiting you?** I use Guesty to streamline our distribution setup, manage communication across platforms, create manual reservations easily, and handle monthly charges for midterm stays efficiently. **Official Response from Precious Elaine Martin:** > Hi Reese, Thank you for sharing such detailed and thoughtful feedback with us. We are glad to hear that features like message automation, the multi-calendar, and our distribution tools are helping you streamline your operations. Building a platform you can trust to manage your business efficiently is our top priority, and hearing how these tools support your customer journeys is incredibly rewarding. We also truly appreciate your specific suggestions regarding the multi-calendar functionality, dynamic upsells, and task management. Insights from experienced users like you are essential as we work to enhance our features and better serve your needs. We have shared your comments with our product team for further consideration. Best regards, The Guesty Customer Experience Team ### 16. Effortless Reservations & Accounting Management **Rating:** 5.0/5.0 stars **Reviewed by:** Michael L C. | Senior Manager, Global Talent Acquisition (Contractor) Cloud, Data Center, Infrastructure, Network, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Guesty?** I really like the ease of use of Guesty. Once I learned how to use it, it's much easier than some of the other vacation rental management software I've used in the past. The accounting part is also something I use probably as much as anything else because of its accuracy. I can input invoices and receipts, and track them, which makes end-of-the-month reconciliation a breeze with just a one-button click. It used to take me twelve to sixteen hours to reconcile all of the expenses. Finally, the initial setup was very easy and the team was great to work with during onboarding. **What do you dislike about Guesty?** What could be improved is the integration of a cohost program, having chat challenges with the business models getting them to work properly, but that's probably the only two things I've seen to have a consistent issue with. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to prevent double bookings, keep track of my forty plus properties, and simplify accounting. It saves me days in reconciliation. **Official Response from Precious Elaine Martin:** > Hi Michael, Thank you so much for taking the time to share your experience with Guesty. We are thrilled to hear that our platform has simplified your vacation rental management and that our accounting tools have saved you so much valuable time each month. Building a reliable and efficient experience for our partners is our top priority, and we are glad our onboarding team could support you from the start. We also appreciate your feedback regarding the co-host program and chat functionality; insights like yours help us focus on the right improvements to better serve your business. We value your trust and look forward to continuing our partnership. Best regards, The Guesty Customer Experience Team ### 17. Streamlined Property Management with Guesty **Rating:** 5.0/5.0 stars **Reviewed by:** Louis L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Guesty?** Implementing Guesty has been one of the best operational decisions I've made. I love how Guesty decentralizes reservations, calendars, guest messaging, automation rules, and financial reporting into a single interface, saving me countless hours and preventing potential headaches. The multichannel synchronization works seamlessly with major booking platforms, keeping calendars accurate and preventing double bookings. I really appreciate the automation capability, as Guesty allows you to create workflows for guest messaging, task assignments, and operational triggers. The reporting and analytics tool is extremely valuable. It ensures guests always receive timely communication without requiring manual intervention from staff. The task management features help coordinate cleaners, maintenance, and internal teams so everyone knows exactly what to do next. Overall, setting up Guesty was very easy. Also specifically working with Tatiana Martinez was incredibly efficient. **What do you dislike about Guesty?** It would be great if there was a tool to dispatch reservations to different units so as to minimize vacancy. **What problems is Guesty solving and how is that benefiting you?** Guesty decentralizes reservations, calendars, messaging, automations, and reporting in one place, saving me time and preventing double bookings. Its multichannel sync and automation enhance efficiency, ensuring accurate schedules and timely guest communication without manual effort. **Official Response from Precious Elaine Martin:** > Hi Louis, Thank you for your detailed feedback and for choosing Guesty as your operational partner. We are thrilled to hear that the multichannel synchronization and automation tools are saving you valuable time and that your experience with Tatiana Martinez was so positive. Building a platform that simplifies workflows while providing reliable results is our top priority. We also appreciate the suggestion regarding a tool for dispatching reservations to minimize vacancy; feedback like yours is essential as we continue to enhance features to better serve business needs. Best regards, The Guesty Customer Experience Team ### 18. Centralized Communication with Steep Setup Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Karina M. | Real Estate Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Guesty?** I like how easy it is to find the calendar for all properties in one page, and the communication with guests in general through Guesty. It helps a lot by providing one place for communication with guests from different platforms. **What do you dislike about Guesty?** I find the general reports for the host are challenging. It's very hard to consolidate all payments and rental information to ensure the owner statement is correct. I haven't been able to use the owner statement yet because it doesn't really give the correct income. Also, taxes are a challenge; the way taxes show for each channel is very hard to manage correctly. I 'bought' Guesty to link several channels, but since each channel is so different, it feels very hard to manage the information from one place. Right now, we're only linked with VRBO and Airbnb. It's already tough to ensure both channels show all information correctly and have the desired cancellation policies. I think there should be a detailed document helping the host set up best practices for each platform. Just being able to connect all from one place isn't enough. Also, even with using Guesty's complete service, we need significant time to learn how to set up everything properly. The onboarding isn't enough since each channel is so different. We should onboard one channel at a time and have a good guide for each. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage rental properties, keeping all guest communication from different platforms in one place. It's easy to find the calendar for all properties on one page, simplifying communication overall. **Official Response from Precious Elaine Martin:** > Hi Katrina, Thank you for sharing such detailed feedback about your experience with Guesty. We’re glad to hear that you find it easy to view all your property calendars in one place and that our platform helps streamline communication with guests across different channels. We also appreciate your honest insights about the challenges you’ve faced with reports, owner statements, taxes, and managing multiple channels. We understand how important accurate financial reporting and clear onboarding guidance are, and your suggestions about detailed platform-specific setup guides and step-by-step channel onboarding are very valuable. We’re constantly working to improve our tools and resources, and feedback like yours helps us prioritize enhancements. If you’d like, we’d be happy to connect directly to discuss best practices and provide additional guidance to make managing multiple channels smoother. Please feel free to share your email address, phone number, and a preferred time for us to reach out. Thank you again for taking the time to provide thoughtful feedback. Best regards, The Guesty Customer Experience Team ### 19. Highly Flexible Tool with Exceptional API Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff B. | Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Guesty?** I think the best thing about Guesty is that it's truly API first, which means you can extract everything you need in a very easy way. This makes it stand out in the industry. I also appreciate the flexibility that Guesty provides, allowing me to create fields on reservations, subunits, and multi-units, which helps in molding it to our needs. Other property management systems are often restricted, but Guesty offers easy access and flexibility. Another aspect I like is the support I get from the Guesty team, particularly their ability to listen and develop based on the requirements we have, collaborating effectively with the development team. I've really enjoyed the partnership with Yoav and the product team in APAC for their dedication to deliver on our needs. **What do you dislike about Guesty?** Guesty is still growing really fast, and while they're trying to get into the full hotel space, they're not quite there yet. There is a lot to be done from a revenue recognition perspective. And sometimes, Guesty goes a bit too fast. They roll out so many different features quickly, which is a bit of their own downfall because those features don't come with enough announcement or enough training. **What problems is Guesty solving and how is that benefiting you?** I use Guesty as our property management system for our digitally led hotel and serviced apartments / corporate housing product, benefiting from its API-first flexibility to integrate with our tech stack, allowing custom solutions and adapting to diverse industry needs. **Official Response from Precious Elaine Martin:** > Hi Jeff, Thank you for sharing such detailed feedback about your experience with Guesty. We are thrilled to hear that our API-first approach and platform flexibility are helping you mold the system to your specific needs. It is also wonderful to know that your partnership with our product teams in APAC has been so productive; we truly value the opportunity to listen and develop solutions alongside you. We also appreciate your honest insights regarding our growth into the hotel space and our feature rollout process. Building trust through transparency and better training is a top priority for us, and we are committed to improving how we support you as we continue to evolve together. Best regards, The Guesty Customer Experience Team ### 20. Efficient but Complex: A High-Learning Curve Yet Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Mike I. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Guesty?** I appreciate how the team at Guesty helps me walk through questions I might have, especially when it comes to reports and generating more revenue. I like the AI, phone app, and calendar features because they put everything at my fingertips. **What do you dislike about Guesty?** Too many forms and redundant information. Spreadsheets with redundant info could be simplified. The initial setup wasn't easy. I needed help at first, and then it became hard until I got used to it. **What problems is Guesty solving and how is that benefiting you?** Guesty addresses most questions I have and their team helps with reports, aiding in generating more revenue. With AI, the phone app, and calendar, it puts everything at my fingertips. **Official Response from Precious Elaine Martin:** > Hi Mike, Thank you for your honest feedback. We are glad to hear that our team, AI tools, and mobile app are helping you drive revenue and manage your business more efficiently. We also take your concerns about the initial setup and redundant forms seriously; we are committed to simplifying these processes to ensure a smoother experience for you. Building a reliable and intuitive platform for our partners is our priority, and we appreciate your trust as we continue to improve. Best regards, The Guesty Customer Experience Team ### 21. Facilitates Seamless Communication and Payment **Rating:** 5.0/5.0 stars **Reviewed by:** Rowes R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Guesty?** I find guest messages a lot easier to navigate and reply to seamlessly with the unified inbox in Guesty. The messaging, both automated and manual, is just easier and less time-consuming. Guesty Pay has been so helpful and complements everything we do. The initial setup was very comprehensive, and our onboarding person, Taly, was very helpful. **What do you dislike about Guesty?** The app is slow and sometimes freezes or doesn't load, making it less effective than the desktop version. The accounting onboarding process could be better. There's also a limitation with accounting in Guesty where it doesn't process the gross amount paid on all platforms, which forced us to change our business model and resulted in lower revenue. **What problems is Guesty solving and how is that benefiting you?** Guesty combines calendars and messaging, simplifies communication with a unified inbox, automates messages, and eases payment processing with Guesty Pay. It's beneficial for managing multiple tasks efficiently. **Official Response from Precious Elaine Martin:** > Hi Rowes, Thank you for your feedback. We are glad to hear that the unified inbox, Guesty Pay, and your onboarding with Taly have been beneficial. We also appreciate you sharing your concerns regarding the app speed and accounting limitations. Your trust is important to us, and we are committed to improving these areas to better support your business growth. Best regards, The Guesty Customer Experience Team ### 22. Excellent for Property Management, Improvable in Accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Marco L. **Reviewed Date:** February 03, 2026 **What do you like best about Guesty?** I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. **What do you dislike about Guesty?** The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage over 50 properties, improving operational efficiency in a single environment and saving time through automation. The APIs and complete integrations help expand services, keeping my work updated with the latest developments. **Official Response from Precious Elaine Martin:** > Hi Marco, Thank you for your detailed feedback. We’re delighted to hear that Guesty’s features, integrations, and user experience are supporting your company’s growth and that you see us as a strong partner. We also appreciate you highlighting the challenges with accounting for Italian regulations and the English-only setup. We’re committed to improving localization and onboarding to create a smoother experience for partners like you, and we’ll continue working hard to earn your trust. Best regards, The Guesty Customer Experience Team ### 23. Powerful Messaging, But Complicated Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | External Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Guesty?** I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. **What do you dislike about Guesty?** I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. **What problems is Guesty solving and how is that benefiting you?** Guesty allows us to sell over 250 properties and streamline our communications, increasing productivity. **Official Response from Precious Elaine Martin:** > Hi Paul, Thank you so much for sharing your feedback with us. We are glad to hear that our messaging features and property management tools are helping you scale your business and increase productivity. It is also great to know that Richard Murray was able to provide the support you needed during your adoption of the software. We take your concerns regarding Booking.com integrations and supplier manual loading very seriously, as we are committed to building a reliable platform that simplifies your operations. Your trust is important to us, and we are working hard to refine these processes to better support your growth. Best regards, The Guesty Customer Experience Team ### 24. The Single Best Decision for Our Vacation Rental Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Guesty?** Guesty has been the most amazing solution for our vacation rental business needs. The customer support is fantastic. From the support tickets, to chats, to a dedicated account rep, we have been beyond impressed over the years. They have also continued to roll endless new and useful features. I would highly recommend them to any vacation rental manager! **What do you dislike about Guesty?** Nothing, we have been fully satisfied with the service! **What problems is Guesty solving and how is that benefiting you?** Their ability to provide a command center for managing listings on various rental platforms is fabulous. They have a unified inbox as well - which is a life saver versus having to go between different inboxes on Airbnb, VRBO, etc. **Official Response from Precious Elaine Martin:** > Hi there, Thank you for your kind words and for trusting Guesty to support your vacation rental business. We are honored to hear that our support team and dedicated account representative have made such a positive impact on your operations. It is wonderful to know that the unified inbox and command center are saving you time and helping you manage listings with ease. We look forward to continuing our partnership and delivering more features to help you grow. Best regards, The Guesty Customer Experience Team ### 25. Flexible Channel Integration, Needs Accounting Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Maor A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Guesty?** I like the flexibility that Guesty offers. I like that they connect to more channels than other PMS systems, which allows me to offer my properties on more channels and connect to more different software. Having the open API helps a lot because we are able to connect our internal system and get updates about our properties. I also like that they are continuing to innovate and come up with new things. **What do you dislike about Guesty?** I think the accounting system needs work. I'm having to manually adjust numbers every month. **What problems is Guesty solving and how is that benefiting you?** Guesty solves communication issues with guests and channels, manages pricing and content updates effectively, and allows me to list properties on more channels. **Official Response from Precious Elaine Martin:** > Hi Maor, Thank you for your thoughtful feedback. We are glad to hear that Guesty’s flexibility, open API, and channel connectivity are helping you grow and innovate. We truly value your trust and appreciate you highlighting where we can improve. Please know that we are committed to refining our accounting system to better support your operations and reduce manual work. Best regards, The Guesty Customer Experience Team ### 26. Outstanding Support and a User-Friendly, Comprehensive Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Megan R. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Guesty?** The customer service at Guesty is extremely good. The team is helpful, friendly and very reachable. The platform is user-friendly and comprehensive. The training sessions we have received have all been very informative. **What do you dislike about Guesty?** Nothing. The team are always working to bring more features to the platform, and respond to individual requests for additions/ changes. **What problems is Guesty solving and how is that benefiting you?** We are currently working on the accounting feature. Because of our specific requirements, we need the feature to be tailored differently to other companies/ nationalities and the team have been very helpful in investigating this. **Official Response from Precious Elaine Martin:** > Hi Megan, Thank you for your kind words regarding our customer service and platform. We are thrilled to hear that our team has been helpful and that you find the training sessions informative. We truly value the trust you place in us, and we are committed to working closely with you to ensure our accounting features are tailored to meet your specific requirements. Best regards, The Guesty Customer Experience Team ### 27. Streamlined Property Management with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Julian F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Guesty?** I really like how Guesty manages my eight vacation rentals across different locations like France, the UK, and the USA. It helps me efficiently manage properties across different channels and prevents double bookings. I appreciate the simple communication flow it creates with guests and the good reporting tools and dashboard, which help me stay on top of everything. Guesty also keeps generating extra features that are innovative and help improve the rental business. I feel like Guesty offers the best distribution across the biggest platforms, which helps in appearing higher on platforms like Booking.com and Airbnb. Additionally, Guesty's onboarding process was really helpful, and the support from their team, including the responsive account manager, was good. **What do you dislike about Guesty?** Sometimes Guesty is bringing in new features that are not quite ready to hit the ground running. It's great that they're doing that. It just shows that they're thinking of new things and ways to improve the product. **What problems is Guesty solving and how is that benefiting you?** Guesty helps me manage vacation rentals by preventing double bookings, integrating with major platforms for better distribution, and offering reporting tools for insights and improvements. **Official Response from Precious Elaine Martin:** > Hi Julian, Thank you for sharing your thoughtful feedback about your experience managing your eight vacation rentals across France, the UK, and the USA with Guesty. We are incredibly pleased to hear that our platform is helping you with efficient multi-channel management, preventing double bookings, and providing you with simple guest communication and good reporting tools. It is also rewarding to know you feel you have the best distribution and that our onboarding and support, including your responsive account manager, have been helpful. We particularly appreciate your candid note regarding new features sometimes launching before they are fully polished. We understand the importance of stability and reliability, and we value your perspective on our commitment to innovation. Your feedback is crucial as we continuously refine our release process to ensure every new feature enhances your rental business smoothly from day one. Best regards, The Guesty Customer Experience Team ### 28. Streamlines Operations with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca B. | Director of Operations & Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Guesty?** I find Guesty to be an intuitive and easy-to-learn software, which is essential for effective property management. I really appreciate the fantastic support that Guesty offers. Their tech team is proactive and consistently pushes out new updates. The software has been very beneficial for my team, saving us a lot of time, energy, and reducing friction in our operations. The initial setup was also very easy, which was a huge plus. **What do you dislike about Guesty?** It's a software in an emerging industry so there are always new things to be added. **What problems is Guesty solving and how is that benefiting you?** Guesty streamlines operations, providing a holistic view of our business and saving time, energy, and reducing friction. **Official Response from Precious Elaine Martin:** > Hi Rebecca, Thank you so much for your kind words and for trusting Guesty to support your property management business. We are thrilled to hear that our software has been intuitive for your team and has helped reduce friction in your daily operations. It is our priority to provide proactive support and continuous updates, and knowing that this has saved you time and energy is incredibly rewarding for us. We appreciate your partnership and look forward to growing alongside you as the industry evolves. Best regards, The Guesty Customer Experience Team ### 29. Seamless Management for Multiple Properties **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Guesty?** I like how the Guesty platform is pretty simple to navigate through, making changes easy. I appreciate its continuous integration and improvement, and how it develops itself. The support from the Guesty team really stands out among the others. I also find it convenient to make on-the-spot changes, like updating minimum nights or pricing, regardless of whether I'm in the office or not. It's great that they've made both the desktop and mobile platforms really simple for hosts. **What do you dislike about Guesty?** n/a **What problems is Guesty solving and how is that benefiting you?** Guesty helps manage our 25 properties by handling orphan nights and preventing double bookings, streamlining management across multiple booking channels on one platform. **Official Response from Precious Elaine Martin:** > Hi Thomas, Thank you so much for your kind words and for trusting us to help manage your 25 properties. We are thrilled to hear that our platforms simplicity and mobile accessibility make your daily operations easier, whether you are in the office or on the go. Our team is dedicated to continuous improvement and providing the standout support you deserve. We look forward to growing alongside your business and ensuring your management remains seamless across all channels. Best regards, The Guesty Customer Experience Team ### 30. Excellent CSM Support and a Feature-Rich Platform Beyond Channel Management **Rating:** 5.0/5.0 stars **Reviewed by:** APOM O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Guesty?** The support from our CSM and the large variety of features outside of the standard channel management. **What do you dislike about Guesty?** If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or issues. Not having to go into some various platforms and change manually or even email the platform to make the change for us. **What problems is Guesty solving and how is that benefiting you?** Guesty Screen & Protect has 1. Added a level of security/ confidence that we are covered should something go wrong. And 2. It is proving to be a revenue stream. **Official Response from Precious Elaine Martin:** > Hi APOM, Thank you for sharing your valuable feedback. We are thrilled to hear that the support from your Customer Success Manager and the wide variety of features are contributing positively to your experience. Building a platform that consistently provides powerful tools and dedicated partnership is at the core of our mission. We also deeply appreciate you highlighting the current friction point with syncing 'instant book' or 'request to book' options across platforms. Your trust in us is paramount, and knowing where our system requires manual intervention is critical for us to strengthen our technology and deliver the seamless, single source of truth you deserve. We are committed to minimizing manual work and ensuring reliable, accurate synchronization to all your channels. Best regards, The Guesty Customer Experience Team ### 31. Derbnb - Long-term users of Guesty **Rating:** 4.5/5.0 stars **Reviewed by:** The Davis Collective L. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Guesty?** It's very complete. It has everything you need to be a proper short-term property manager. **What do you dislike about Guesty?** Expensive, but I think it may be worth it when utilised properly **What problems is Guesty solving and how is that benefiting you?** It solves needing multiple software programs for different things. It's also quite simple once you get used to it, solving the issue of overhwhelming software, **Official Response from Precious Elaine Martin:** > Hi The Davis Collective Ltd, Thank you for your feedback. We are glad to hear that Guesty provides the complete toolkit you need to manage your properties effectively and simplifies your operations by replacing multiple programs. We understand that pricing is an important consideration, and we are committed to ensuring our platform delivers the value and simplicity necessary to help your business thrive. We look forward to building a long-term partnership with you. Best regards, The Guesty Customer Experience Team ### 32. Simplified and Effective Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Guesty?** I love that Guesty is super easy to use and implement with my team. It covers practically almost all the necessary areas to manage different properties. I also find that the platform is very physically friendly, and its user interface is very simple to use. It helps me unify multiple Airbnb accounts to manage all the listings together and provides different ways to divide and assign roles to each person within the team. **What do you dislike about Guesty?** I like everything **What problems is Guesty solving and how is that benefiting you?** Guesty helps me unify multiple Airbnb accounts to manage listings together. It is easy to use and implement, covers almost all the areas needed to manage properties, and makes it easier for my team to learn to use different tools. **Official Response from Precious Elaine Martin:** > Hi Alberto, Thank you so much for your kind words and for trusting Guesty to support your team. We are thrilled to hear that our platform’s user interface and account unification tools are making it easier for you to manage your Airbnb listings and assign roles effectively. Building a reliable and user-friendly experience for our partners is our top priority, and we are committed to providing the continuous support and features you need to manage your properties with confidence. Best regards, The Guesty Customer Experience Team ### 33. Seamless Integration with Some Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Rachid A. | Vastgoedbelegger, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Guesty?** I like Guesty for its integration with almost everything we need, from key locks to Airbnb to our own website. The integrations are easy to set up and allow us to operate excellently at minimum costs. The initial setup was also easy, thanks to a good intro from Guesty. **What do you dislike about Guesty?** Invoicing, sending invoices to customers is not great. Hard to edit etc. **What problems is Guesty solving and how is that benefiting you?** Guesty gives me a proper overview, syncs to different channels, and manages CRM efficiently. Its integrations are easy to set up, enabling excellent operation at minimal costs. **Official Response from Precious Elaine Martin:** > Hi Rachid, Thank you for sharing your feedback with us. We are thrilled to hear that our integrations and easy setup have helped you streamline your operations and manage your CRM more efficiently. We truly value the trust you place in Guesty to power your business across various channels. Your comments regarding the invoicing process are also very helpful, as we are constantly looking for ways to improve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team ### 34. All-in-One Property Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca P. **Reviewed Date:** December 23, 2025 **What do you like best about Guesty?** I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. **What do you dislike about Guesty?** I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to unify our short term rental property management, making it easier to access listings, billing, and locks. It saves time and boosts efficiency with over 60 properties, eliminating the need to open multiple tabs. **Official Response from Precious Elaine Martin:** > Hi Rebecca, Thank you for sharing your experience with Guesty. We’re glad to hear that having all your listings, billing, and lock management in one place has made your operations more efficient; especially when managing a large portfolio of properties. We appreciate your feedback regarding guest tagging and Airbnb review visibility. We understand how valuable these features are for protecting your properties and managing guest feedback, and your input helps inform our product roadmap. Our team is continuously working on enhancements to improve visibility and control across channels. Thank you again for your thoughtful review. We’re happy to support you as you continue growing with Guesty. Best regards, The Guesty Customer Experience Team ### 35. Reliable Remote Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher F. **Reviewed Date:** December 19, 2025 **What do you like best about Guesty?** I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. **What do you dislike about Guesty?** I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. **What problems is Guesty solving and how is that benefiting you?** I use Guesty because it integrates well with RemoteLock, allowing our small hotel to automate check-ins and provide access. The team is responsive, adding features like payment status visibility on the calendar, which shows if a guest is unpaid, partially paid, or completely paid. **Official Response from Precious Elaine Martin:** > Hi Christopher, Thank you for sharing such detailed feedback. We’re delighted to hear that you value our development team’s responsiveness and ongoing commitment to improving Guesty. It’s especially rewarding to know that the payment status visibility on the calendar, an enhancement inspired by your feedback; has added real value to your daily operations. We also appreciate your candid input regarding the check-in flow and PIN code handling. We understand how critical it is to align access control with payment and card-on-file requirements, and feedback like yours helps guide future improvements. Your comments about the setup experience and learning curve are equally valuable as we continue refining our onboarding process. Thank you for being an engaged partner and for helping us make Guesty better with your insights. Best regards, The Guesty Customer Experience Team ### 36. Excellent Features, Easy to Operate, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexiou S. | Short let guest experience agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Guesty?** excellent features, very simple to understand learn on how to operate. Lastly excellent support form account manager and resolutions center **What do you dislike about Guesty?** I really liked the old view for the property calendar instead of the new one but that's just a personal preference . **What problems is Guesty solving and how is that benefiting you?** Guesty simplifies the management of short-term rentals by centralizing bookings, guest communication, and operations across multiple platforms. This saves time for us, reduces manual work, and helps manage our properties more efficiently. **Official Response from Precious Elaine Martin:** > Hi Alexiou, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you find our features excellent and easy to operate, and that you have received great support from your account manager and our resolutions center. We also appreciate your feedback regarding the calendar view; understanding your preferences helps us as we continue to evolve. Building a reliable and supportive partnership with you is our priority, and we are committed to helping your business thrive. Best regards, The Guesty Customer Experience Team ### 37. Great CSM Support and Easy Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Christine K. | Back Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Guesty?** Customer support and CSM. I also love that Guesty assigns a CSM to every account. Our CSM, Ram, has been great to work with and really makes things easy for us. **What do you dislike about Guesty?** Some features that aren't available yet for the backend user. **What problems is Guesty solving and how is that benefiting you?** The single view makes it really easy for our team to review all reservations carefully in one place. Before, we were used to working with separate software, so having everything together is a big improvement. The full integration with Airbnb is also a plus. **Official Response from Precious Elaine Martin:** > Hi Christine, Thank you for sharing such a positive review of your experience. We are thrilled to hear that Ram has been a great support to your team and that our unified view and Airbnb integration are helping you manage your reservations more efficiently. Building a reliable partnership with you is our top priority, and we appreciate your feedback on backend features as we continue to improve our platform to better serve your needs. Best regards, The Guesty Customer Experience Team ### 38. In-Depth System Backed by Fast, Helpful Guesty Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Guesty?** The system itself is very in depth and I think that the Guesty support is a HUGE help and they are always so quick with replys! **What do you dislike about Guesty?** I think the hardest thing to figure out is Guesty Pay. I am still struggling with it. i think instead of just a single onboarding day it needs to be multiple appointments to go over it and really deep dive into it and the difference of somethings. **What problems is Guesty solving and how is that benefiting you?** My main issues are with Guesty Pay and Dana has been helping me out so much on resolving all of them! **Official Response from Precious Elaine Martin:** > Hi there, Thank you so much for your kind words—we’re glad to hear you’re enjoying the platform and finding our support team helpful and responsive! We also appreciate your honest feedback about Guesty Pay. We understand it can be complex, and your suggestion for more in-depth, multi-session onboarding is very valuable. We’ll make sure to share this with our team as we continue improving the experience. It’s great to hear that Dana has been able to support you— we’ll be sure to pass along your appreciation. If you need any further assistance with Guesty Pay, we’re always here to help! Best regards, The Guesty Customer Experience Team ### 39. Streamlined Short-Term Rental Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jose T. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Guesty?** I like the unified inbox and calendar in Guesty because they make it easy to handle guest messages and reservations across channels in one place, which has been key to scaling. Additionally, the support from their success and account management teams has been great, as they stuck with us through regular calls and adjustments, making it really easy to work with them. **What do you dislike about Guesty?** There was a learning curve, definitely, but the support and management teams were very helpful. **What problems is Guesty solving and how is that benefiting you?** Guesty pulls together our Airbnb tasks, offering a unified inbox, calendar automations, and owner's portals, helping our small team manage everything without juggling multiple tools. It simplifies handling guest messages and reservations across channels, which has been key to scaling. **Official Response from Precious Elaine Martin:** > Hi Jose, Thank you for your feedback and for highlighting the impact of our unified inbox and calendar on your ability to scale. Hearing that you value the dedication of our support and account management teams confirms our commitment to building a truly trusted and collaborative partnership. We are here to stick with you through every adjustment and are dedicated to making sure Guesty remains the easy-to-use and reliable platform you need for long-term success. Best regards, The Guesty Customer Experience Team ### 40. Fast, Reliable Team Helping Us Scale and Diversify Channels **Rating:** 5.0/5.0 stars **Reviewed by:** AJ W. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Guesty?** The team is fast, reliable, and smart when it comes to finding solutions. With their help, I’ve been able to expand my exposure and quickly move beyond relying on a single channel. Because of Guesty, I’ve also been able to grow my portfolio and put sustainable growth plans in place. **What do you dislike about Guesty?** The company is fast growing, so billing (from Guesty to me) has not fully caught up with the current plans, and correcting invoices has not been as easy as I would have liked. **What problems is Guesty solving and how is that benefiting you?** I struggled with over reliance on Airbnb, and Guesty not only helped put my properties on multiple platforms, but suggested great teams and introduced me to sophisticated solutions that have helped dramatically increase my business. **Official Response from Precious Elaine Martin:** > Hi AJ, Thank you for taking the time to share your detailed feedback. We are thrilled to hear that our team has been fast, reliable, and instrumental in helping you expand your exposure, move beyond a single channel, and put sustainable growth plans in place. Your success and trust are what drive us. We also appreciate you bringing the billing and invoice correction issue to our attention. As we grow quickly, we recognize that our processes must keep pace. Please be assured that we are actively working on streamlining our billing systems to make invoice corrections much easier and faster. Your input is critical in ensuring we continue to provide a dependable experience across all aspects of our service, and we are committed to earning your continued confidence. Best regards, The Guesty Customer Experience Team ### 41. Easy Setup, Calendar Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Mason O. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Guesty?** I like the calendar feature in Guesty because it's good for planning. Additionally, the initial setup of Guesty was very easy for me. **What do you dislike about Guesty?** I think it could be easier to move guests within the platform. It's a bit challenging to move guests seamlessly in the calendar. **What problems is Guesty solving and how is that benefiting you?** Guesty helps me with managing everything in property management. I like the calendar feature for planning. **Official Response from Precious Elaine Martin:** > Hi Mason, Thank you for sharing your feedback with us. We are glad to hear that you found our initial setup easy and that the calendar feature is helping you plan effectively. We appreciate your input regarding the guest movement process on the calendar; building a platform that works seamlessly for your property management needs is our priority, and we will share your comments with our product team to help us improve. We value your trust in Guesty and look forward to continuing to support your business. Best regards, The Guesty Customer Experience Team ### 42. Intuitive Platform with Reliable Support Chat **Rating:** 4.5/5.0 stars **Reviewed by:** Fabiana R. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Guesty?** It's very intuitive, and the support chat box is reliable. **What do you dislike about Guesty?** The security issue we experienced made me feel that storing sensitive information—like each guest’s credit card details—could be risky. Also, I’ve been submitting feature requests since we started, and I still haven’t seen any of them go live. **What problems is Guesty solving and how is that benefiting you?** The connection with OTAS is very good, and the automations. **Official Response from Precious Elaine Martin:** > Hi Fabiana, Thank you for your feedback. We are glad to hear that you find Guesty intuitive and appreciate our reliable support and OTA connections. We take your concerns regarding security and feature requests very seriously. Ensuring the safety of your data is our top priority, and we are committed to improving our platform based on your valuable input to better serve your needs. Best regards, The Guesty Customer Experience Team ### 43. Streamlined Property Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Guesty?** I really enjoyed working with Derek and Ram from Guesty. The software keeps our calendar organized and creates the owner statements efficiently. I also find Guesty Accounting and Guesty Shield to be valuable tools. The initial setup of Guesty was easy, which made the transition smooth for our team. **What do you dislike about Guesty?** The owners portals were not always accurate **What problems is Guesty solving and how is that benefiting you?** Guesty keeps our calendar organized and creates the owner statements. **Official Response from Precious Elaine Martin:** > Hi Jason, We are so glad to hear that Derek and Ram provided great support and that our software keeps your calendar organized. It is wonderful to know the setup was easy and that tools like Guesty Accounting and Guesty Shield add value to your business. We appreciate your feedback regarding the owner portals. Building reliable tools is our priority and we are working hard to ensure every part of our system is accurate for you and your owners. Thank you for your partnership. Best regards, The Guesty Customer Experience Team ### 44. Efficient Property Management On-the-Go **Rating:** 5.0/5.0 stars **Reviewed by:** Dainius P. **Reviewed Date:** January 28, 2026 **What do you like best about Guesty?** I use Guesty for property management, and it saves me time, which is great. We really make use of the app while the team is on the go, as we can answer messages and review requests. I appreciate the accounting module, which we use extensively to prepare and automate owner reports. The initial setup of Guesty was very easy and fast, making the transition smooth. **What do you dislike about Guesty?** AI communication is a bit clumsy and not easy to use **What problems is Guesty solving and how is that benefiting you?** I use Guesty for property management as it saves time. We benefit from its mobile app for handling messages on the go and use the accounting module to automate owner reports. **Official Response from Precious Elaine Martin:** > Hi Dainius, Thank you so much for taking the time to share your detailed feedback about Guesty. It is incredibly encouraging to hear that our platform, especially the mobile app and the accounting module for automating owner reports, is helping your team save time and manage your properties efficiently. We are dedicated to providing reliable tools that make your day-to-day operations smoother, and your positive experience with the initial setup is a great affirmation of that commitment. We also appreciate you bringing the clumsy experience with AI communication to our attention. Building trust is paramount, and we understand that when a feature is not intuitive, it can break that trust. Please know that we are actively working on improvements to enhance the usability and sophistication of our AI communication tools. Your feedback is vital as we focus on making these features seamless and truly valuable for you and your team. Best regards, The Guesty Customer Experience Team ### 45. Powerful tool with versatile customization **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Guesty?** I like the calendar synchronization with the portals and the multi-calendar view of Guesty, which I can use on the go. The connectivity options of many other apps through the App Store are great, as I can add a lot of functionality and customize Guesty entirely to my needs. **What do you dislike about Guesty?** Invoices for guests in Germany do not comply with legal requirements. Therefore, they are unusable and must be manually created externally. **What problems is Guesty solving and how is that benefiting you?** Guesty synchronizes my calendars with portals and offers a multi-calendar view on the go. I can customize many other apps, which makes managing my apartments more efficient. **Official Response from Precious Elaine Martin:** > Hi Marcel, Thank you for sharing your detailed feedback with us. We are thrilled to hear that you are enjoying our multi-calendar view and the flexibility our App Store provides to customize Guesty to your specific needs. Building a platform that adapts to your workflow is our top priority. We also appreciate you bringing the guest invoice requirements in Germany to our attention. We take such feedback seriously as we work to improve our global compliance and features to better support your business. Thank you for your continued trust in us. Best regards, The Guesty Customer Experience Team ### 46. Excellent Features in Guesty and Great Support from our Account Manager Jay Taylor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Guesty?** The features and support are excellent. We use the software daily and it simplifies an otherwise complex process of synchronising multiple properties and liasing with countless people. Jay Taylor is our account manager who is extremeley helpful supporting us with regular calls. **What do you dislike about Guesty?** The integration between Guesty and Booking.com could be improved. **What problems is Guesty solving and how is that benefiting you?** Guesty allows us to integrate the properties we manage over multiple different OTA's as well as automate a lot of the processes which we couldn't run the business without it. **Official Response from Precious Elaine Martin:** > "Hi there, Thank you so much for your kind words and for being such a valued part of the Guesty community. We are delighted to hear that our platform and support, especially the regular calls with our team, are helping simplify your daily operations across multiple properties. Building a reliable partnership with you is our top priority, and we appreciate your feedback regarding the Booking.com integration as we continuously work to enhance our services. Your trust means a lot to us, and we look forward to supporting your continued success. Best regards, The Guesty Customer Experience Team ### 47. Strong support by a great team. Ram is my friend and advocate **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Guesty?** Ability to scale and feel like I am supported with excellent service. Ram has made great efforts to ensure my success and is truly made him self avalible to me in ways above and beyond expectations. **What do you dislike about Guesty?** Costs at my curent scale can be a challenge. **What problems is Guesty solving and how is that benefiting you?** Tasking multi platform managment and nightly rate refinement. **Official Response from Precious Elaine Martin:** > Hi Joseph, Thank you for your review. We are thrilled to hear that you feel supported and that Ram has been able to go above and beyond to assist in your success. Building a partnership based on trust and availability is a top priority for us. We also appreciate your feedback regarding costs and are dedicated to ensuring our platform provides the value and scalability needed to support your business as it grows. Best regards, The Guesty Customer Experience Team ### 48. Automation and Centralization Powerhouse with Room for Reporting Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Client Support & Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Guesty?** I like Guesty's ability to automate repetitive tasks like messaging reservations and cleaning schedules. It saves me significant time, reduces human error, ensures consistent guest communication, and keeps operations running smoothly without needing constant manual input. **What do you dislike about Guesty?** One area that could be improved is reporting and analytics, while functional. It can be slow or limited in customization, making it harder to get details inside quickly. **What problems is Guesty solving and how is that benefiting you?** I use Guesty to manage multiple listings by automating bookings, communication, payments, and housekeeping on one platform. It saves me time by automating tasks like messaging and cleaning schedules, reduces human error, ensures consistent guest communication, and keeps operations smooth without constant manual check-ins. **Official Response from Precious Elaine Martin:** > Hi Muhammad, Thank you for sharing your feedback with us. We’re happy to hear that Guesty’s automation features, especially around messaging and cleaning schedules, are helping you save time, reduce errors, and keep your operations running smoothly. We also appreciate your candid input on reporting and analytics. We understand the importance of fast, flexible insights, and your feedback around performance and customization is valuable. This has been shared with our product team as we continue to enhance reporting capabilities. Thanks again for taking the time to leave a review and for being a part of the Guesty community. Best regards, The Guesty Customer Experience Team ### 49. Easy to Use, Stable Platform with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** GLAN . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2026 **What do you like best about Guesty?** This platform is easy to use and very stable, with a vibrant and engaging community. The customer service is excellent, and the all-in-one pricing is convenient. There are also plenty of useful functions available. **What do you dislike about Guesty?** Some tools and apps can be slow at times, and certain actions often require too many clicks. **What problems is Guesty solving and how is that benefiting you?** they pretty much address all issues, requests. Only the time & priority in which they deliver differs. **Official Response from Precious Elaine Martin:** > Hi GLAN, Thank you for your feedback! We’re glad to hear you find Guesty easy to use, stable, and feature-rich, and that you’re enjoying our community and customer service. We appreciate your input on performance and extra clicks. This has been shared with our team as we continue to improve speed and usability. Best regards, The Guesty Customer Experience Team ### 50. Improve efficiency with exceptional support! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony D. | Président, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Guesty?** After comparing several channel managers, I noticed that Guesty offered the most possibilities for the development we wanted to do. It is also the most pleasant to use and the most efficient, both for tenants and owners. **What do you dislike about Guesty?** There may be the slight drawback of the EN-FR translation not always being optimal. **What problems is Guesty solving and how is that benefiting you?** Guesty solves the synchronization of calendars, messaging, and pricing. It also improves efficiency and service through various partners, thereby increasing our operations and visibility. **Official Response from Precious Elaine Martin:** > Hi Anthony, Thank you for your fantastic feedback. We are thrilled to hear that Guesty offers the possibilities you needed for development and that you find it pleasant and efficient for both your tenants and owners. Your trust is our highest priority, and knowing that we are delivering a valuable and reliable channel manager solution reinforces our commitment to being the dependable partner you need. We are also actively working to refine areas like the EN-FR translation to ensure an optimal experience for everyone. Best regards, The Guesty Customer Experience Team ## Guesty Discussions - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) - [View Guesty pricing details and edition comparison](https://www.g2.com/products/guesty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+05%3A32%3A18+-0500&secure%5Bsession_id%5D=d85377bc-b747-45c8-9135-ec09166c3ac7&secure%5Btoken%5D=34860d3cbe58682cd6bb5a2cb770956278efef0825736e555d349e890c95b4dc&format=llm_user) ## Guesty Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [AirDNA](https://www.g2.com/products/airdna-airdna/reviews) - [Besty AI](https://www.g2.com/products/besty-ai-besty-ai/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ChargeAutomation](https://www.g2.com/products/chargeautomation/reviews) - [Conduit AI](https://www.g2.com/products/conduit-conduit-ai/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Hostaway](https://www.g2.com/products/hostaway/reviews) - [Operto Guest](https://www.g2.com/products/operto-guest/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Rentals United](https://www.g2.com/products/rentals-united/reviews) - [Reva](https://www.g2.com/products/reva/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Guesty Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Marketing** - Online Reputation Management - Marketing Tools **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making ## Top Guesty Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (387 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (66 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)