Guesty Reviews & Product Details

Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management.

Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com.

One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com.

I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. Review collected by and hosted on G2.com.

I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. Review collected by and hosted on G2.com.

I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com.

I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com.

I like Guesty for its ease of use and good data quality. I appreciate the central communication system that supports all kinds of channels one can imagine, and how easy it is to create and maintain your own channel. Even though the initial setup is a bit challenging, Guesty provides proper training and guidance to make sure you have a good start. Review collected by and hosted on G2.com.

I think there's improvement to be made in terms of accounting, having more clear accounting access, more reporting access. There are certain layers in the reporting that you can't access or cannot filter on, which needs a bit of enhancements. The initial setup is a bit more difficult. Review collected by and hosted on G2.com.

I like the design of the whole platform and interface of Guesty; it looks better than other PMS and is easier to use. The messages work well, being summarised all in one chat. Using Guesty with PriceLabs is great because it makes the prices better. Review collected by and hosted on G2.com.

The synchronization from Booking and Airbnb reservation data often gives issues. It's not possible to deduct the credit card fee from Booking from the payout. The payout amount for Airbnb reservations is shown after platform fees, but for Booking.com, it's the total paid including fees, which doesn't match. The start fee of 1500€ was also a lot. Review collected by and hosted on G2.com.

What I like most about Guesty is the huge range of features to coordinate and manage properties. Publishing across multiple channels while keeping everything centralized in one single inbox is extremely valuable. Being able to set pricing rules and adjust pricing for all channels from one place is very practical, and the damage insurance add-on is a great plus. Guesty lets me manage almost every part of the business from one platform, which reduces mistakes since all reservations stay aligned on one calendar. I also really like the automations and the integrations with other companies because they make operation seamless, communication faster, easier and much more efficient. Review collected by and hosted on G2.com.

I felt completely abandoned by Guesty regarding a billing issue. They told me they would credit back an incorrect charge (Google Homes) and never did. I also tried adjusting the pricing after adding 15 additional properties to my contract, which should qualify for their next tier, and nothing. What worried me the most is that I was asked to pay the incorrect charge anyway or my service would be interrupted, basically like saying: "you have to pay because your operations depend on us.” They told me they would fix it the next billing cycle… the month passed, nothing was resolved, and my account manager stopped replying. Regarding the product: the inbox design in Guesty is visually poor and inefficient. It only shows the guest name and a tiny preview of the message, but it doesn’t tell you which property that conversation belongs to unless you actually click inside. This forces you to constantly open threads and memorize guest names just to know which listing they’re from, which makes daily operations slower and unnecessarily confusing. The onboarding / initial setup took over a month, which in my case was a major disadvantage. Review collected by and hosted on G2.com.

I like Guesty's ability to automate repetitive tasks like messaging reservations and cleaning schedules. It saves me significant time, reduces human error, ensures consistent guest communication, and keeps operations running smoothly without needing constant manual input. Review collected by and hosted on G2.com.

One area that could be improved is reporting and analytics, while functional. It can be slow or limited in customization, making it harder to get details inside quickly. Review collected by and hosted on G2.com.

This platform is easy to use and very stable, with a vibrant and engaging community. The customer service is excellent, and the all-in-one pricing is convenient. There are also plenty of useful functions available. Review collected by and hosted on G2.com.

Some tools and apps can be slow at times, and certain actions often require too many clicks. Review collected by and hosted on G2.com.

Guesty simplifies the management of bookings, communication, integration, and property listings all in one platform. The automation features are a significant time-saver, and the user interface is easy to navigate after familiarization and implementation Review collected by and hosted on G2.com.

Certain features might feel sluggish or require some time to open. The pricing structure could be more accommodating for smaller teams Review collected by and hosted on G2.com.

Nothing - they have a lot to improve upon as far as I’m concerned Review collected by and hosted on G2.com.

I was extremely unhappy with the experience. It was problem after problem. Customer service, support, integration issues, high fees, and a terrible contract when you leave - charging a huge fee were all problematic. The initial setup was very confusing. Review collected by and hosted on G2.com.