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Chatra Reviews & Product Details

Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success.

Seller

Chatra (by Brevo)

Discussions

Chatra Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Russian, Spanish

Overview by

Yakov Karda

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/2/2025

"Good app for managing chat messages"

3.5/5

What do you like best about Chatra?

This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. Review collected by and hosted on G2.com.

What problems is Chatra solving and how is that benefiting you?

This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. Review collected by and hosted on G2.com.

Reema D.

Associate Director

Small-Business (50 or fewer emp.)

10/2/2025

"Great fit for small businesses"

5/5

What do you like best about Chatra?

Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

It does give customers full access to you at all times, so do be prepared for that. Review collected by and hosted on G2.com.

Tony R.

consulting

Enterprise (> 1000 emp.)

6/13/2023

"Quick response with chatbot"

4/5

What do you like best about Chatra?

- eliminates the process of answering repetitive questions

- better response time is provided

- easily integrate email and social networks for when more personalized communication is needed

- Your application works perfectly to keep up with conversations while I'm not at the desk

- support management is friendly and helpful in times of concerns Review collected by and hosted on G2.com.

What do you dislike about Chatra?

when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration Review collected by and hosted on G2.com.

Chowdary P.

Vice Principal

Mid-Market (51-1000 emp.)

5/23/2023

"Great Application to Manage Customer Chats!!"

5/5

What do you like best about Chatra?

Chatra is super quick and easy to manage client chats and customer chats. The application is simply superb to navigate and the notifications are really quick which helps you not to miss any conversation. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price. Even though I prefer Chatra as it improved my conversations better than before. Review collected by and hosted on G2.com.

Allan F.

Financial Analyst

Financial Services

Small-Business (50 or fewer emp.)

5/16/2023

"Great software for socializing purpose within the organization and also with the important clients."

4/5

What do you like best about Chatra?

It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app.

Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. Review collected by and hosted on G2.com.

Ramesh Kumar M.

Associate

Small-Business (50 or fewer emp.)

5/17/2023

"Easy & Quick to Handle Chatra"

5/5

What do you like best about Chatra?

The Free version of the chatra itself provides the best service to manage the chats to manage the customer. Helpful and easy to integrate with Slack & other platforms. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Delay in email notification during the account password reset, and lazy load sometimes. Not sure that might be my network issue too :), lol it's a good platform. Review collected by and hosted on G2.com.

Stephanie D.

Small-Business (50 or fewer emp.)

5/23/2023

"Chatra helped connect us to customers who needed help quicker."

4/5

What do you like best about Chatra?

I liked being about to see when someone was on our web page allowing us to greet them. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Haven't found anything I disliked yet. Chatra has been pretty helpful. Review collected by and hosted on G2.com.

Abhishek G.

Customer Support Specialist- Back Office

Mid-Market (51-1000 emp.)

5/17/2023

"The Ultimate Tool for Smooth Communication and Exceptional Customer Support"

4.5/5

What do you like best about Chatra?

What I love most about Chatra is how easy it is to use. Chatra has a user-friendly interface that makes it easy to communicate with the customer. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

Pricing plans are a bit high if you are small business. Sometimes user- interface can be overwhelming for new users. I also faced challenges in starting. Review collected by and hosted on G2.com.

What problems is Chatra solving and how is that benefiting you?

Chatra solves the problem of managing multiple chats simultaneously, which is particularly beneficial for me. With Chatra's convenient feature, I don't have to juggle numerous chats at once. Instead, I can focus on one conversation at a time, ensuring that I provide each customer with the attention they deserve. Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

5/9/2023

"A simple chat box that works"

5/5

What do you like best about Chatra?

I like the simplicity of chatra its easy to use and isn't intrusive. The free plan is great for getting you started and if you need additional features you can pay for the pro plan which isn't too expensive. Review collected by and hosted on G2.com.

What do you dislike about Chatra?

I wish there were more features available on the free plan like the ability to automatically prompt an interaction with a visitor after a certain amount of time. Review collected by and hosted on G2.com.