# Chatra Reviews **Vendor:** Chatra (by Brevo) **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About Chatra Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ## Chatra Pros & Cons **What users like:** - Users value the **user-friendly interface** of Chatra, which enhances communication and lead management effectively. (2 reviews) - Users value the **seamless messaging features** of Chatra, enhancing communication and customer support efficiency. (2 reviews) - Users value the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. (2 reviews) - Users find Chatra's **ease of use** valuable for integrating messages and enhancing customer support interactions. (1 reviews) - Users find Chatra's **easy management** features helpful for efficient customer support and seamless communication integration. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users faced some **initial bugs** , like silent notifications, but they were resolved over time. (1 reviews) ## Chatra Reviews ### 1. Good app for managing chat messages **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. **What do you dislike about Chatra?** There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. **What problems is Chatra solving and how is that benefiting you?** This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. ### 2. Great fit for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Reema D. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. **What do you dislike about Chatra?** It does give customers full access to you at all times, so do be prepared for that. **What problems is Chatra solving and how is that benefiting you?** Lead generation and chat integration allow us to convert browsing interested customers into leads with ease. It's great and easy to use. ### 3. Quick response with chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Tony R. | consulting, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Chatra?** - eliminates the process of answering repetitive questions - better response time is provided - easily integrate email and social networks for when more personalized communication is needed - Your application works perfectly to keep up with conversations while I'm not at the desk - support management is friendly and helpful in times of concerns **What do you dislike about Chatra?** when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration **What problems is Chatra solving and how is that benefiting you?** It was possible to provide more personalized conversations in short response times with better customer satisfaction ### 4. Great Application to Manage Customer Chats!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chowdary P. | Vice Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Chatra?** Chatra is super quick and easy to manage client chats and customer chats. The application is simply superb to navigate and the notifications are really quick which helps you not to miss any conversation. **What do you dislike about Chatra?** Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price. Even though I prefer Chatra as it improved my conversations better than before. **What problems is Chatra solving and how is that benefiting you?** Being in an institute, we always want to integrate with teams and other applications based on the requirement, Chatra made that integration easy and the support from the Chatra team is highly appreciated. ### 5. Great software for socializing purpose within the organization and also with the important clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Allan F. | Financial Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Chatra?** It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. **What do you dislike about Chatra?** Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app. Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. **What problems is Chatra solving and how is that benefiting you?** It has helped to solve issues like to resolve real-time queries on time and also to get customer trust vividly as it helps to create a transparent relationship with the customers as their queries are resolved. ### 6. Easy & Quick to Handle Chatra **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh Kumar M. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chatra?** The Free version of the chatra itself provides the best service to manage the chats to manage the customer. Helpful and easy to integrate with Slack & other platforms. **What do you dislike about Chatra?** Delay in email notification during the account password reset, and lazy load sometimes. Not sure that might be my network issue too :), lol it's a good platform. **What problems is Chatra solving and how is that benefiting you?** Quick auto-reply, easy notification to the admin, and can be managed from a handy device from anywhere. It's a lightweight application that shows a great impact to the requirement. ### 7. Chatra helped connect us to customers who needed help quicker. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Chatra?** I liked being about to see when someone was on our web page allowing us to greet them. **What do you dislike about Chatra?** Haven't found anything I disliked yet. Chatra has been pretty helpful. **What problems is Chatra solving and how is that benefiting you?** Customers tend to get confused on how to run our website or have questions about products. Chatra helps us dissolve those issues so that customers can continue shopping with ease. Also gives us ideas on what we need to improve on our end. ### 8. The Ultimate Tool for Smooth Communication and Exceptional Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Customer Support Specialist- Back Office, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chatra?** What I love most about Chatra is how easy it is to use. Chatra has a user-friendly interface that makes it easy to communicate with the customer. **What do you dislike about Chatra?** Pricing plans are a bit high if you are small business. Sometimes user- interface can be overwhelming for new users. I also faced challenges in starting. **What problems is Chatra solving and how is that benefiting you?** Chatra solves the problem of managing multiple chats simultaneously, which is particularly beneficial for me. With Chatra's convenient feature, I don't have to juggle numerous chats at once. Instead, I can focus on one conversation at a time, ensuring that I provide each customer with the attention they deserve. ### 9. A simple chat box that works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** I like the simplicity of chatra its easy to use and isn't intrusive. The free plan is great for getting you started and if you need additional features you can pay for the pro plan which isn't too expensive. **What do you dislike about Chatra?** I wish there were more features available on the free plan like the ability to automatically prompt an interaction with a visitor after a certain amount of time. **What problems is Chatra solving and how is that benefiting you?** Chatra is great for when you need to quickly engage a website visitor who may have questions but aren't interested in filling out a contact form to get help. Chatra definitely makes that process simple. ### 10. We like Chatra! **Rating:** 4.5/5.0 stars **Reviewed by:** Natasha P. | CXO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** It integrates in Front and Slack which we use every day **What do you dislike about Chatra?** it's a little expensive for the simplicity we need it for **What problems is Chatra solving and how is that benefiting you?** someone being able to get to a human as quickly as possible on our website ### 11. Chatra, all good. **Rating:** 4.5/5.0 stars **Reviewed by:** Don B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chatra?** It is one of the free apps and it is definitely easy to use, in short, user-friendly. **What do you dislike about Chatra?** Maybe, for me, when it comes to removing some branding badges whereas you have to pay for it so that it will be removed **What problems is Chatra solving and how is that benefiting you?** It resolves my business needs when it comes to communication, wherein I am free to send out any communication instructions without charge ### 12. Chatra is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Alexa B. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** I like how it provides another opportunity for our merchants to contact us. **What do you dislike about Chatra?** Not knowing enough about Chatra and all of its functions. **What problems is Chatra solving and how is that benefiting you?** It helps our merchants be able to contact us ASAP if needed by chatting us there. ### 13. Seems like it does what is needed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatra?** Like that is provides a space for clients/merchants to reach out to us for questions -- love that it syncs with Slack **What do you dislike about Chatra?** "we are connecting you with an agent now" isn't always fast -- as a CS person, can take a bit to get to the alert **What problems is Chatra solving and how is that benefiting you?** Ability for merchants to directly reach out in real time ### 14. A good product overall **Rating:** 3.5/5.0 stars **Reviewed by:** Raphaël M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Chatra?** It's a good product overall with most of the features expected for a livechat. If there are no special needs, he does what he has to and he does it well. Pricing is good. **What do you dislike about Chatra?** We have been using it for several years and there are few updates and rarely new features. We have contacted the team for feature requests but it has always remained unaddressed. The API is a bit too simple if there are needs at this level. **Recommendations to others considering Chatra:** If you're looking for a livechat that's easy to set up and use and you don't have any special integration needs, this is a great choice. **What problems is Chatra solving and how is that benefiting you?** Livechat with our customers. ### 15. I love Chatra, it has really helped our e commerce business to be able to chat with clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Chatra?** Chatra makes it possible for me to chat with clients while they are shopping. I can see what is in their cart and make recommendations, i can answer questions and give order status updates. It is really great. **What do you dislike about Chatra?** My only complaint is that it cant give order updates without a live operator to look them up **Recommendations to others considering Chatra:** It is really great. If you have the time to chat with clients while they are on your site, I highly recommend doing so. It has helped with customer service and questions as well. **What problems is Chatra solving and how is that benefiting you?** I have been able to increase the number of items in peoples carts by making recommendations and it helps you build relationships with clients because they are chatting with you and not a bot. ### 16. Great for customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Chatra?** Chatra has provided a perfect space for my company to communicate with our customers and provide quick information. Our customers thoroughly enjoy the ease and speed at which they can contact us. **What do you dislike about Chatra?** I believe the price for the additional features could be lower. Other than that, I have not experienced any issues when using Chatra. I think the software is excellent. **Recommendations to others considering Chatra:** Check the "new" tab under the conversations list often. Sometimes chats will only go to this list, and you don't always get notifications. **What problems is Chatra solving and how is that benefiting you?** The order volume for my work has dramatically increased in the last year. Phone calls have become more frequent, and we can't always get back to our customers as quickly as we would like. Chatra allows us to communicate with our customers rapidly without stopping work on other things. ### 17. Perfect chat for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Norbert M. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Chatra?** Chatra is quite simple and intuitive - modern design and customization options are awesome. Also, the Triggers feature helps to get relevant conversations and high-quality leads. **What do you dislike about Chatra?** The pricing system is strange - if you are on the Russian version of the website it will cost you 7$, but if you will switch into English - it's 15$. I've contacted support- they explained that they have special prices for CIS users. This product doesn't have a proper chatbot, functionality is limited? **Recommendations to others considering Chatra:** If you are looking for cheap, nice looking chat - chatra is a good option, but if you need a serious chat with chatbots, mailbox, and good analytics- chatra is not that good. **What problems is Chatra solving and how is that benefiting you?** Chatra solves communication problems, it helps with selling services and products since you are approaching your client when they are interested in purchase. ### 18. Modern solution for chat and live messaging. **Rating:** 5.0/5.0 stars **Reviewed by:** Luis R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Chatra?** What I like most about the software is that it helps my business to increase online conversions and sales. It allows my company to wait with all visitors for the customer to ask a question or start an automatic conversation. **What do you dislike about Chatra?** Sometimes when using the browser version, minor failures or mistakes occur. **Recommendations to others considering Chatra:** You can answer questions and sell more and better to your existing customers with the Chatra software. **What problems is Chatra solving and how is that benefiting you?** With the use of software tools They have reduced the problems of the calls we receive from our clients in the business, it helps us answer our clients' questions instantly. Our customers have expressed the company's approval that they really like to have the chat feature on our website. ### 19. Chatra **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Chatra?** Chatra makes the live chat on your website easy. The free version offers one agent per month and has some missing features, but you can still get away with using the free version which is great. The dashboard is relatively simple and the Chatra bot is helpful in order to see how customer engagement typically looks. It can integrate with Slack which is also very helpful. **What do you dislike about Chatra?** A ticketing system like in other chatbot software is essentially non-available which seems a bit ridiculous as most of these inquiries for product-based businesses may involve tickets. **Recommendations to others considering Chatra:** You should consider Chatra as it may be a cheap alternative depending on your use case. In certain other cases, it may be helpful to explore other chat bots. **What problems is Chatra solving and how is that benefiting you?** Keeping customers engaged on our website and allowing them to ask question right away in an easy manner that is much better than email. ### 20. Good for startups, tough for scale **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Chatra?** It was easy and convenient, and when we had a small team manning responses on the website, it was effective. **What do you dislike about Chatra?** Chatra didn't have out-of-the-box integrations to our other business systems (CRM, Marketing Automation), so it resulted in a lot of unnecessary data entry. It also became difficult to manage shifts and response templates as our team grew. **Recommendations to others considering Chatra:** If you have a large team managing live chat, be sure that Chatra can integrate with other business systems so that conversations don't happen in a vacuum. Conversations had in Chatra were lost within CRM. **What problems is Chatra solving and how is that benefiting you?** Live chat with prospects on our website. ### 21. Chatra has changed the way we do support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea C. | Customer Service Representative, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Chatra?** I love that Chatra is a quick, easy way for customers to reach out and for us to address their questions. It makes it easy for us to track support needs and no one gets lost in the shuffle because missed chats are forwarded to our ticketing software. **What do you dislike about Chatra?** There is very little that I dislike about Chatra. **Recommendations to others considering Chatra:** Chatra does a great job with this type of customer service. I really enjoy using it and our customers really appreciate this tool also! **What problems is Chatra solving and how is that benefiting you?** We've been able to transition a lot of our support to Chatra which helps us stay off the phone and allows us to track support needs. ### 22. E-Commerce Game Changer* **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Chatra?** This is a perfect widget that can be utilized on your company's website. Ideal for small-businesses. This app allows the opportunity to have a hands-on approach with your customers and clientele. With this application you can meet customer satisfaction needs and function around your business-hours that can be pre-set with the application. This application takes customer-service to a whole new level. App is quite easy to install as well. The Chatra customer-service team speedily responds and handles customer/user inquiries which gives any user confidence in downloading and using this application. **What do you dislike about Chatra?** Web-developer may need to be consulted when setting up this widget to your personal-website. The mobile-version of this application has limited functionality which can be a downside to this app. Conversations can be sorted and categorized into multiple different sectors such as "Missed" or "Queue" which sometimes causes confusion when responding back to clients. **Recommendations to others considering Chatra:** I recommend users of this appliation to preset messages and tailor them to meet the customer's needs. If a customer is idling on your page, you can set up a function to have a timed-message automatically sent to them to assist them. Messages can be customized to suit any part of your website in order to help your customer every step of the way. **What problems is Chatra solving and how is that benefiting you?** Offline messages can be sent to customers. Customer inquiries can be answered immediately upon receipt. There is a feature that shows you who is currently visiting your website. A nice added-feature is the ability to customize your messaging-platform with custom-colours. Chatra is an essential-asset for any company just starting up, or even established businesses who want to revamp their website. ### 23. Chatra rocks!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Chatra?** Chatra is easy to use, has a polished design, and amazing client support. Every aspect of implementing and using Chatra has been a breeze, and we are very happy we made the switch. We have seen customer cancellations drop by 15% since implementing Chatra, and we attribute much of this to how easy it is for our customers to get help! **What do you dislike about Chatra?** Not much to dislike with Chatra, they seem to be aware of their customers' needs and consistently add updates to improve our experience. We have no issues with them whatsoever. **Recommendations to others considering Chatra:** You will not be disappointed! Implementing Chatra was the best decision our business made in 2017. **What problems is Chatra solving and how is that benefiting you?** Chatra is helping or client support team assist customers faster than ever, and our customers love it! We realized how many of our users prefer to use chat rather than calling or emailing support. We now assist more customers via Chatra than by phone and email combined. ### 24. Chatra is a very basic chat software that works okay for low volume incoming chats. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Chatra?** What I like best about chatra is the auto email sending if a user leaves as well as the transcript that is sent to an admin email on the company side. This is helpful for getting a paper trail when changes are needed to be made. I also like the details of browser/computer the user are using to help troubleshoot. **What do you dislike about Chatra?** I dislike the limited metrics that chatra provides. **Recommendations to others considering Chatra:** Very easy to use **What problems is Chatra solving and how is that benefiting you?** It is easy to have a lot of reps on at once and they all have visibility for easy collaboration. ### 25. Chatra review **Rating:** 4.5/5.0 stars **Reviewed by:** Stefanie B. | Former Senior Laboratory Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Chatra?** I like the ease of use for this product, nice for customer interaction. **What do you dislike about Chatra?** The wait times to connect with your clients and the frequency of disconnects. **Recommendations to others considering Chatra:** Give it a try you will like it. **What problems is Chatra solving and how is that benefiting you?** Software glitches, less time spent on the limited phone lines we have for the business. ### 26. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Operations, Airlines/Aviation, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Chatra?** You can chat with as many individual as you please to conduct business or personal. **What do you dislike about Chatra?** Nothing i can think of off hand at the moment. **What problems is Chatra solving and how is that benefiting you?** When other employee aren’t able to travel for group meetings is a good easy software to use . ### 27. Engages customers and helps to easily relay information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Chatra?** My team can see everything and take on chats as well as transfer them to other team members very easily. Multiple team members can chat with a client at one time **What do you dislike about Chatra?** There are some errors with widgets and integrations and it can get a bit costly if you need multiple online agents. **What problems is Chatra solving and how is that benefiting you?** It integrates great with a desktop application and you can create automated messages based on your company. It’s flexible for different roles. It is easy to use for a small business setting to provide customer support. ### 28. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Kathleen S. | School Bus Driver, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Chatra?** I like that the product was easy to use and user friendly. **What do you dislike about Chatra?** Nothing I had no issues to point out about the app. **What problems is Chatra solving and how is that benefiting you?** Easy to connect with anyone I need for business use. ### 29. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Chatra?** Works with ease and the customers even compliment it. **What do you dislike about Chatra?** There's nothing I dislike at the moment. **What problems is Chatra solving and how is that benefiting you?** Allows you to assist customers live, you cam walk them through troubleshooting and their entry process. The benefits are more satisfied customers and less complaints. It definitely provides reassurance for them ### 30. Easy to use for small team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Chatra?** The program is very user friendly and easy for begginers **What do you dislike about Chatra?** Chats are not catgorized and app can freeze **Recommendations to others considering Chatra:** Better support and FAQ for users **What problems is Chatra solving and how is that benefiting you?** Quick customer support, NPS score is highers ### 31. Chatra **Rating:** 4.0/5.0 stars **Reviewed by:** Connor R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Chatra?** I enjoy using it as a platform to answer merchant questions **What do you dislike about Chatra?** I dislike that sometimes the chat is hard to click **What problems is Chatra solving and how is that benefiting you?** I have enjoyed the ability to chat with clients effectively ### 32. Does what it needs to **Rating:** 3.5/5.0 stars **Reviewed by:** Connor R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Chatra?** The ability to have canned responses but sometimes they are hard to search. **What do you dislike about Chatra?** I have had issues with missing messages. **What problems is Chatra solving and how is that benefiting you?** Customer success and service problems ## Chatra Discussions - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) - [View Chatra pricing details and edition comparison](https://www.g2.com/products/chatra/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+02%3A45%3A23+-0500&secure%5Bsession_id%5D=caa715a1-bab1-492d-ae15-1bb9059ba777&secure%5Btoken%5D=915baa7f65f0fe49a879f305d99b290471bfe3ef374ef9ba1867a6604662b6ad&format=llm_user) ## Chatra Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatra Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews)