--- title: Chatra Reviews meta_title: 'Chatra Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Chatra works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 32 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatra Reviews **Vendor:** Chatra (by Brevo) **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About Chatra Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ## Chatra Pros & Cons **What users like:** - Users appreciate the **user-friendly interface and feature integration** of Chatra for efficient customer support and lead management. (2 reviews) - Users appreciate the **efficient messaging features** of Chatra, enhancing communication and customer support with ease. (2 reviews) - Users love the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. (2 reviews) - Users appreciate the **ease of use** of Chatra, seamlessly integrating messages, emails, and customer support functions. (1 reviews) - Users love the **easy management** of messages and customer information in Chatra for effective support. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experienced initial **bugs** like silent notifications, though many were resolved over time. (1 reviews) ## Chatra Reviews ### 1. Good app for managing chat messages **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. **What do you dislike about Chatra?** There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. **What problems is Chatra solving and how is that benefiting you?** This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. ### 2. Quick response with chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Tony R. | consulting, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Chatra?** - eliminates the process of answering repetitive questions - better response time is provided - easily integrate email and social networks for when more personalized communication is needed - Your application works perfectly to keep up with conversations while I'm not at the desk - support management is friendly and helpful in times of concerns **What do you dislike about Chatra?** when the chatbot is not configured correctly with automated responses, it can give incorrect answers but it is only a matter of a well-done configuration **What problems is Chatra solving and how is that benefiting you?** It was possible to provide more personalized conversations in short response times with better customer satisfaction ### 3. Great software for socializing purpose within the organization and also with the important clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Allan F. | Financial Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Chatra?** It is a great software to connect live to your employees and vendors or even when customers need to connect to your organization for any query on a real-time basis. It helps create a transparent workflow in resolving any queries or disputes. **What do you dislike about Chatra?** Chatra sometimes gets frozen while having a live session. Maybe there are server issues sometimes which need to be fixed, or rest all is great with the app. Also, there should be a dark mode for all system requirements, which can be convenient for a longer time. **What problems is Chatra solving and how is that benefiting you?** It has helped to solve issues like to resolve real-time queries on time and also to get customer trust vividly as it helps to create a transparent relationship with the customers as their queries are resolved. ### 4. Chatra helped connect us to customers who needed help quicker. **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Chatra?** I liked being about to see when someone was on our web page allowing us to greet them. **What do you dislike about Chatra?** Haven't found anything I disliked yet. Chatra has been pretty helpful. **What problems is Chatra solving and how is that benefiting you?** Customers tend to get confused on how to run our website or have questions about products. Chatra helps us dissolve those issues so that customers can continue shopping with ease. Also gives us ideas on what we need to improve on our end. ### 5. A good product overall **Rating:** 3.5/5.0 stars **Reviewed by:** Raphaël M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Chatra?** It's a good product overall with most of the features expected for a livechat. If there are no special needs, he does what he has to and he does it well. Pricing is good. **What do you dislike about Chatra?** We have been using it for several years and there are few updates and rarely new features. We have contacted the team for feature requests but it has always remained unaddressed. The API is a bit too simple if there are needs at this level. **Recommendations to others considering Chatra:** If you're looking for a livechat that's easy to set up and use and you don't have any special integration needs, this is a great choice. **What problems is Chatra solving and how is that benefiting you?** Livechat with our customers. ### 6. Perfect chat for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Norbert M. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Chatra?** Chatra is quite simple and intuitive - modern design and customization options are awesome. Also, the Triggers feature helps to get relevant conversations and high-quality leads. **What do you dislike about Chatra?** The pricing system is strange - if you are on the Russian version of the website it will cost you 7$, but if you will switch into English - it's 15$. I've contacted support- they explained that they have special prices for CIS users. This product doesn't have a proper chatbot, functionality is limited? **Recommendations to others considering Chatra:** If you are looking for cheap, nice looking chat - chatra is a good option, but if you need a serious chat with chatbots, mailbox, and good analytics- chatra is not that good. **What problems is Chatra solving and how is that benefiting you?** Chatra solves communication problems, it helps with selling services and products since you are approaching your client when they are interested in purchase. ### 7. Chatra **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Chatra?** Chatra makes the live chat on your website easy. The free version offers one agent per month and has some missing features, but you can still get away with using the free version which is great. The dashboard is relatively simple and the Chatra bot is helpful in order to see how customer engagement typically looks. It can integrate with Slack which is also very helpful. **What do you dislike about Chatra?** A ticketing system like in other chatbot software is essentially non-available which seems a bit ridiculous as most of these inquiries for product-based businesses may involve tickets. **Recommendations to others considering Chatra:** You should consider Chatra as it may be a cheap alternative depending on your use case. In certain other cases, it may be helpful to explore other chat bots. **What problems is Chatra solving and how is that benefiting you?** Keeping customers engaged on our website and allowing them to ask question right away in an easy manner that is much better than email. ### 8. Chatra is a very basic chat software that works okay for low volume incoming chats. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Chatra?** What I like best about chatra is the auto email sending if a user leaves as well as the transcript that is sent to an admin email on the company side. This is helpful for getting a paper trail when changes are needed to be made. I also like the details of browser/computer the user are using to help troubleshoot. **What do you dislike about Chatra?** I dislike the limited metrics that chatra provides. **Recommendations to others considering Chatra:** Very easy to use **What problems is Chatra solving and how is that benefiting you?** It is easy to have a lot of reps on at once and they all have visibility for easy collaboration. ### 9. Engages customers and helps to easily relay information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Chatra?** My team can see everything and take on chats as well as transfer them to other team members very easily. Multiple team members can chat with a client at one time **What do you dislike about Chatra?** There are some errors with widgets and integrations and it can get a bit costly if you need multiple online agents. **What problems is Chatra solving and how is that benefiting you?** It integrates great with a desktop application and you can create automated messages based on your company. It’s flexible for different roles. It is easy to use for a small business setting to provide customer support. ### 10. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Kathleen S. | School Bus Driver, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Chatra?** I like that the product was easy to use and user friendly. **What do you dislike about Chatra?** Nothing I had no issues to point out about the app. **What problems is Chatra solving and how is that benefiting you?** Easy to connect with anyone I need for business use. ### 11. Chatra **Rating:** 4.0/5.0 stars **Reviewed by:** Connor R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Chatra?** I enjoy using it as a platform to answer merchant questions **What do you dislike about Chatra?** I dislike that sometimes the chat is hard to click **What problems is Chatra solving and how is that benefiting you?** I have enjoyed the ability to chat with clients effectively ### 12. Does what it needs to **Rating:** 3.5/5.0 stars **Reviewed by:** Connor R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Chatra?** The ability to have canned responses but sometimes they are hard to search. **What do you dislike about Chatra?** I have had issues with missing messages. **What problems is Chatra solving and how is that benefiting you?** Customer success and service problems ## Chatra Discussions - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) - [View Chatra pricing details and edition comparison](https://www.g2.com/products/chatra/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A42%3A41+-0500&secure%5Bsession_id%5D=43222aea-d2d6-41bd-97cd-bf88455b483b&secure%5Btoken%5D=81c981cd329a502cd811088302aaf0b9f0c575cf939fdf9997f2dec6c3d4d400&format=llm_user) ## Chatra Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Chatra Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)