--- title: Chatra Reviews meta_title: 'Chatra Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Chatra works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 32 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatra Reviews **Vendor:** Chatra (by Brevo) **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About Chatra Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ## Chatra Pros & Cons **What users like:** - Users appreciate the **user-friendly interface and feature integration** of Chatra for efficient customer support and lead management. (2 reviews) - Users appreciate the **efficient messaging features** of Chatra, enhancing communication and customer support with ease. (2 reviews) - Users love the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. (2 reviews) - Users appreciate the **ease of use** of Chatra, seamlessly integrating messages, emails, and customer support functions. (1 reviews) - Users love the **easy management** of messages and customer information in Chatra for effective support. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experienced initial **bugs** like silent notifications, though many were resolved over time. (1 reviews) ## Chatra Discussions - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) - [View Chatra pricing details and edition comparison](https://www.g2.com/products/chatra/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+14%3A24%3A34+-0500&secure%5Bsession_id%5D=e963b7fc-0f89-4d3b-9ee8-63dda121e366&secure%5Btoken%5D=c9845c0ab246a5cb84d63fcdf25442a7e76d1bd931ad05d1db67a22a301a4c32&format=llm_user) ## Chatra Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatra Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,724 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)